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NavitasPartners logo
NavitasPartners

Navitas Partners, LLC is a certified WBENC and one of the fastest-growing Technical / IT staffing firms in the US providing services to numerous clients. We offer the most competitive pay for every position. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.

Service Desk Analyst (IT Support – Level 1)

Location

United States

Posted

92 days ago

Salary

0

Seniority

Mid Level

Job Description

Service Desk Analyst (IT Support – Level 1)

NavitasPartners

Role Description We are seeking a reliable and customer-focused Service Desk Analyst (Level 1 IT Support) to provide front-line technical support across a large enterprise environment, including multiple hospital networks and corporate operations. This role requires strong troubleshooting skills, excellent communication, and the ability to resolve technical issues efficiently in a fast-paced, remote setting. Key Responsibilities - Provide Level 1 / 1.5 IT support for incidents and service requests - Serve as the first point of contact via phone, email, and ticketing systems - Troubleshoot and resolve issues related to Windows OS, MS Office, password resets, and basic IT systems - Log, track, and manage tickets through resolution in accordance with SLAs - Escalate complex issues to higher-level support teams when necessary - Monitor and respond to auto-generated alerts and service queues - Maintain accurate documentation of incidents, requests, and resolutions - Ensure high-quality customer service and user satisfaction - Follow escalation and paging procedures to meet service level targets - Contribute to continuous process improvement initiatives - Participate in special projects and additional support tasks as needed Qualifications - Bachelor’s degree in IT, Computer Science, Business, or related field (or equivalent experience) - Minimum 1 year of experience in IT support or service desk environment - Experience supporting users in enterprise, healthcare, or corporate environments - Familiarity with EDP applications and data processing systems - Experience with ticketing tools such as ServiceNow (preferred) - Strong troubleshooting, analytical, and problem-solving skills - Excellent communication and customer service skills Technical Skills - Proficiency in Windows OS and Microsoft Office Suite - Experience with password management and user account support - Basic knowledge of IT infrastructure, networks, and applications - Ability to manage multiple tickets and priorities simultaneously Company Description

Job Requirements

  • Bachelor’s degree in IT, Computer Science, Business, or related field (or equivalent experience)
  • Minimum 1 year of experience in IT support or service desk environment
  • Experience supporting users in enterprise, healthcare, or corporate environments
  • Familiarity with EDP applications and data processing systems
  • Experience with ticketing tools such as ServiceNow (preferred)
  • Strong troubleshooting, analytical, and problem-solving skills
  • Excellent communication and customer service skills
  • Technical Skills
  • Proficiency in Windows OS and Microsoft Office Suite
  • Experience with password management and user account support
  • Basic knowledge of IT infrastructure, networks, and applications
  • Ability to manage multiple tickets and priorities simultaneously

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