Role Description This is a starting position – we are looking for a Junior Service Desk Administrator. The purpose of the job is to provide the best possible user experience for our employees and the best possible service for our clients. - Support systems and users in their daily work. - Perform installations, configurations, and maintenance of user computers and servers in the domain of the department (mainly Microsoft). - Manage and take care of the updating of the IT asset register (asset management). - Administration of all technologies that are in the domain of the department (VMware virtual machines, Hyper-V, PDQ, SCCM, Active Directory, O365). - Participate in IT initiatives. - Work on development of work procedures and the development of custom solutions. Qualifications - Professional curiosity. - Client-oriented attitude. - Ability to work independently, as well as in a team. - Excellent knowledge of the system services of the Microsoft environment. - Knowledge of digital technology (Windows server 2016/2019, VMWare, Hyper-V, AD, DNS, GPO, SCCM, O365, PowerShell). - Knowledge of spoken and written English. - Analytic skills in problem solving approach. - Good organizational skills. - Desire for constant learning and work in a high-paced, multi-tasking environment. - High degree of responsibility, initiative, and energy. - Driving license. Requirements - Any knowledge of technology outside the specialist domain is highly valued. - Desire to test new and innovative solutions through the application of open-source technologies is desirable. Benefits - Structured and smooth onboarding process with a mentor and a buddy. - Manager's support in career growth by creating a development plan and regular feedback. - Learning by doing on the super advanced technology. - Access to a rich base of learning sources – IT learning programs, certificates, online training. - Christmas bonus, Easter bonus, Gift for kids, Referral bonus, Meal allowance, Holiday pay. - Minimum 26 days of vacation. - Up to 7 free days for personal needs (wedding, moving…), free day for the first school or kindergarten day, up to 15 free days for education. - Monthly subvention for Multisport membership, free annual health check-up, additional health insurance, E-sport and other sports associations, free parking and restaurant on location, modern offices, gaming & relax zone, corporate volunteering. - Special prices of banking products and loans conditions, special insurance conditions, special leasing conditions.

• Responsible for supporting the Benefit & Employee Services Team • Provide professional and timely service to internal and external customers • Effective communication skills via telephone, email, and in-person • Provide Workday platform navigation and access assistance to contact center requests • Support team goals for performance metrics and service level agreement statistics for all cases • Escalation of service delivery issues to on-site Lead and Corporate contacts as appropriate • Participate in ongoing training relative to the functional area • Form strong partnerships within the department and organization • Identify and document areas of improvement or innovation through process change or automation

• The Tier I IT Support Specialist is the first point of contact for end‑users experiencing technical issues. • This role focuses on responding to support requests, troubleshooting basic hardware/software challenges, assisting in system access needs, and escalating more complex issues to Tier II support when necessary. • Tier I ensures excellent customer service, accurate documentation, and smooth day‑to‑day IT operations.

• Serve as the enterprise technical authority across multiple system domains including VistA extraction (VX130) • Lead the development and maintenance of enterprise architecture artifacts, including technical roadmaps, integration strategies, system topology, and platform-level decision frameworks • Provide direct architectural oversight of InterSystems IRIS environments, including mirror configurations, shadowing, journaling, failover strategies, and performance tuning • Guide the alignment of system designs with long-term data syndication, migration, and analytics goals across VA-hosted and external systems • Collaborate with system engineers, integration developers, and infrastructure teams to validate and implement architectural solutions • Support the development of backup/recovery strategies, change management protocols, and disaster recovery alignment across enterprise systems • Interface with government stakeholders to present architectural strategies, provide recommendations, and respond to evolving mission requirements