Position Overview: We are seeking an experienced Technical Program Manager / Delivery Lead to join our Wealth Management team. In this role, you will drive the end-to-end delivery of technology programs and initiatives that enhance our wealth management and financial services offerings. This position requires a strong blend of technical expertise, program management experience, and a deep understanding of the financial services industry, particularly in wealth management, asset management, investment platforms, and regulatory compliance. The successful candidate will work closely with cross-functional teams, including technology, business stakeholders, product managers, and external vendors, to deliver complex, high-impact solutions on time and within scope. You will be instrumental in leading large-scale programs, managing stakeholder expectations, mitigating risks, and ensuring the delivery of high-quality results. Key Responsibilities: - Program Delivery & Management: - Lead and manage complex, multi-faceted technology programs related to wealth management solutions, financial services platforms, and digital transformation initiatives. - Develop and manage detailed program roadmaps, timelines, resource plans, and budgets. - Coordinate cross-functional teams to ensure timely and successful delivery of program milestones. - Monitor project progress and resolve any roadblocks or delays, adjusting timelines and resources as necessary. - Act as the main point of contact for all program-related communication, ensuring all stakeholders are aligned on objectives, timelines, and deliverables. - Stakeholder Management: - Work closely with senior leadership, business units, product owners, and IT teams to define program objectives and deliverables that align with business goals. - Translate business requirements into technical solutions, balancing stakeholder needs with technical constraints. - Manage expectations and foster strong relationships with key internal and external stakeholders, ensuring transparency and continuous alignment. - Risk and Issue Management: - Proactively identify and mitigate risks, dependencies, and obstacles that could impact the program's success. - Lead regular status meetings and escalations, tracking and resolving issues promptly. - Ensure compliance with internal policies, regulations, and industry standards (e.g., GDPR, SEC, MiFID II, etc.). - Team Leadership: - Lead cross-functional teams including developers, QA engineers, analysts, and business stakeholders. - Drive collaboration across teams, ensuring high levels of accountability, motivation, and performance. - Foster a culture of continuous improvement, encouraging innovation and best practices in both technology and process. - Technical Oversight: - Provide technical guidance and direction for the implementation of complex financial systems, platforms, and integrations. - Collaborate with engineering teams to ensure technical solutions are scalable, secure, and meet performance and regulatory requirements. - Stay informed on emerging technologies and trends within wealth management and financial services to provide recommendations and insights that drive innovation. - Quality Assurance and Delivery: - Oversee the testing and validation processes to ensure all deliverables meet the defined quality standards and business requirements. - Work closely with QA teams to create test plans, ensuring the end product is robust, reliable, and defect-free. - Ensure all necessary documentation is created and maintained, including technical specifications, release notes, and training materials. Qualifications: Education & Experience: - Bachelor's degree in Computer Science, Engineering, Finance, or a related field (Master’s degree preferred). - 10+ years of experience in technical program management or delivery lead roles, ideally within the wealth management, financial services, or fintech sectors. - Proven experience leading complex, large-scale technology programs or initiatives in a highly regulated industry. - Experience working with financial products, wealth management platforms, investment banking technologies, or asset management solutions is highly desirable. Skills & Competencies: - Strong understanding of the wealth management domain, including investment management, portfolio strategies, financial planning, and client relationship management tools. - Hands-on experience with Agile methodologies (Scrum, Kanban) and project management tools (e.g., JIRA, Confluence, MS Project). - Strong technical background with the ability to translate complex technical concepts into business-friendly language. - Knowledge of financial regulations and compliance frameworks (e.g., MiFID II, Dodd-Frank, SEC regulations) is a plus. - Exceptional communication and interpersonal skills, with the ability to engage with senior leadership and technical teams. - Strong analytical, problem-solving, and decision-making skills, with a focus on delivering high-quality outcomes. - Experience with cloud platforms (AWS, Azure), CRM/wealth management platforms, and APIs is a plus.

Company Description: Veracross provides SaaS-based School Information Systems (SIS) designed to meet the specific needs of independent K-12 schools worldwide. Our one-record solution combines the power of a fully integrated single-record database, personalized communication tools, and an elegant architecture that is unique in our industry. We are a growing, values-led community of employees in the US, UK and Australia who share a vision to unify school communities, improve the quality of education, and enhance learning. Veracross is five product brands in one global tech company - Veracross SIS is a one-person, one-record school management platform - Magnus Health provides cloud-based Student Health Record (SHR) solutions - Digistorm connects with their communities through Digistorm Websites, Digistorm Funnel, and Digistorm Apps. - Epraise incentivizes student well-being and connects teachers, students, and families. - Firefly provides an online learning space for students and teachers About the Role: As a Technical Program Manager within our Product Engineering department, you will orchestrate cross-functional initiatives while ensuring teams have the resources, guidance, and clear project plans needed to deliver high-quality software. You'll bridge technical and business stakeholders, remove impediments, and drive continuous improvement across our product and engineering organization. Program Management is a new and growing function at Veracross and you will have the opportunity to help iterate and improve upon existing processes. This role will be embedded within Veracross' FinTech portfolio teams, assisting with their overall project management and communication with stakeholders. The ideal candidate will be comfortable working cross-functionally across multiple teams and is able to seamlessly manage multiple key initiatives simultaneously. Key Responsibilities - Lead and manage key initiatives and programs for the Fintech teams - Facilitate agile ceremonies including daily meetings, sprint planning, backlog refinement, and retrospectives - Assist in optimizing and improving existing program management processes, methodologies - Create and maintain detailed project plans, timelines, and documentation for multiple projects simultaneously - Identify risks, dependencies, and blockers, driving mitigation strategies and resolution - Manage stakeholder expectations through effective, proactive communication and transparent reporting - Track and communicate program status, health, metrics, and milestones to leadership - Coordinate quarterly and annual capacity planning across Fintech engineering teams to optimize resource allocation - Drive continuous process improvement initiatives and best practices alongside product and engineering management

Company Description: Veracross provides SaaS-based School Information Systems (SIS) designed to meet the specific needs of independent K-12 schools worldwide. Our one-record solution combines the power of a fully integrated single-record database, personalized communication tools, and an elegant architecture that is unique in our industry. We are a growing, values-led community of employees in the US, UK and Australia who share a vision to unify school communities, improve the quality of education, and enhance learning. Veracross is five product brands in one global tech company - Veracross SIS is a one-person, one-record school management platform - Magnus Health provides cloud-based Student Health Record (SHR) solutions - Digistorm connects with their communities through Digistorm Websites, Digistorm Funnel, and Digistorm Apps. - Epraise incentivizes student well-being and connects teachers, students, and families. - Firefly provides an online learning space for students and teachers About the Role As a Technical Program Manager within our Product Engineering department, you will orchestrate cross-functional initiatives while ensuring teams have the resources, guidance, and clear project plans needed to deliver high-quality software. You'll bridge technical and business stakeholders, remove impediments, and drive continuous improvement across our product and engineering organization. Program Management is a new and growing function at Veracross, and you will have the opportunity to help iterate and improve upon existing processes. This role will have a dual focus to support our SIS (School Information Systems) and Platform initiatives with product delivery as well as assisting with security oversight, metrics and reporting. The ideal candidate will be comfortable supporting multiple disparate teams and is able to seamlessly manage multiple key initiatives simultaneously from conception to launch. You’ll be a key leader managing highly technical projects, so fluency in product security topics and AI is a must. Key Responsibilities - Lead and manage assigned SIS and Platform programs and initiatives; Platform focuses will include things like application security KPIs, penetration tests, AI, Data Ops. SIS programs include key product initiatives like our academics roadmap, new automations platform, and much more. - Facilitate agile ceremonies including daily meetings, sprint planning, backlog refinement, and retrospectives. - Assist in optimizing and improving existing program management processes and methodologies. - Create and maintain detailed project plans, timelines, and documentation for multiple projects simultaneously. - Identify risks, dependencies, and blockers, driving mitigation strategies and resolution. - Manage stakeholder expectations through effective, proactive communication and transparent reporting. - Track and communicate program status, health, metrics, and milestones to leadership. - Coordinate quarterly and annual capacity planning across assigned engineering teams to optimize resource allocation. - Drive continuous process improvement initiatives and best practices alongside product and engineering management. - Monitor and report engineering security KPIs

To learn more about Arkansas Blue Cross and Blue Shield Hiring Policies, please click here. Job Summary The Manager of Virtualization Services manages, creates, implements, and supports the Virtualization infrastructure for the enterprise. In this role, the incumbent will be a champion to drive the transformation from a technology-centric organization to become an indispensable partner of the business by creating business value and responding rapidly to changing business requirements. Requirements EDUCATION Bachelors degree in computer science, management information systems, business or related field. In lieu of degree, five (5) years' technical experience with operations and procedures including configuring, tuning monitoring, securing, and managing a virtual infrastructure will be considered. CERTIFICATIONS & LICENSES None EXPERIENCE - Minimum seven (7) years’ Virtual infrastructure Design and Implementation, Project Management (SCRUM AGILE Framework), OR applicable Masters in related field with five (5) years’ above listed experience. - Minimum two (2) years’ leadership experience (role, project management, team, etc.) - Minimum two (2) years' technical Leadership experience managing Virtual Services Infrastructure Design, Implementation, and support teams. - In-depth knowledge of Virtualization technologies - Knowledge of traditional and cloud technology infrastructure - Knowledge of ITIL v4 or later framework. - Experience with a Blue Cross Blue Shield Plan, Commercial Carrier, Managed Care, or other health insurance related company preferred. ESSENTIAL SKILLS & ABILITIES - Coaching - Leading - Problem Solver - Compelling Communication - Continuous Learning - Creating a Culture of Trust - Customer Focus - Driving Execution - Driving Innovation Skills • Coaching • Coaching Others • Continued Learning • Cross-Functional Communications • Employee Engagement Strategies • Interpersonal Communication • Interpersonal Relationship Management • Interpersonal Relationships • Management Techniques • Service Oriented Responsibilities • Analyzes performance, availability, reliability and accuracy for each supported technology. Makes recommendations for improvements. • Assists identifying priorities and preparing resource requirements for each project or program. • Develops Disaster Recovery and Business Plans. • Ensures a consistent and effective change management process is used to migrate all IT infrastructure modifications to production environments. • Ensures adequate and timely reporting of the status of all active and scheduled projects and key performance indicators including SLAs. Generates and presents periodic management reports to appropriate committees and provide recommendations as to organizational changes or issues related to strategy by leveraging the project and portfolio management system. • Ensures development and sharing of best practices across all of IS&T to create an efficient organization. • Ensures that all infrastructure changes and additions are subjected to a thorough quality assurance process before migrating to production to improve quality the systems delivered to business. • Identifies opportunities for the appropriate and cost-effective investment of financial resources in IT systems and resources, including staffing, outsourcing, purchasing, and in-house development. • Implements and ensures adherence to information security office recommendations, ABCBS Security Incident Response Process and ABCBS Systems Security Plans. • Improves capacity utilization and eliminating unnecessary waste and overhead by removing duplication of effort, reducing rework, cross-training and repurposing resources by maximizing cross-platform synergies. • Manages, plans, and organizes staff in an efficient and effective manner to increase business agility, efficiency, customer centricity and support the business, vendors, partners, local and state government constituents. • Manages, supports, and maintains continuous delivery of day-to-day IT infrastructure services (“Keep the lights on”) through proactive monitoring and analysis of service level agreements and key performance indicators or metrics. • Manages the hiring, coaching/training, employee development and performance management of assigned team and performs data-driven performance evaluations. • Plans, organizes, and manages a competent staff in order to implement and maintain effective applications and processes within the team to meet enterprise, government, and customer priorities, objectives and commitments. Certifications Security Requirements This position is identified as level three (3). This position must ensure the security and confidentiality of records and information to prevent substantial harm, embarrassment, inconvenience, or unfairness to any individual on whom information is maintained. The integrity of information must be maintained as outlined in the company Administrative Manual. Segregation of Duties Segregation of duties will be used to ensure that errors or irregularities are prevented or detected on a timely basis by employees in the normal course of business. This position must adhere to the segregation of duties guidelines in the Administrative Manual. Employment Type Regular ADA Requirements 1.1 General Office Worker, Sedentary, Campus Travel – someone who normally works in an office setting or remotely and routinely travels for work within walking distance of location of primary work assignment.