To learn more about Arkansas Blue Cross and Blue Shield Hiring Policies, please click here. Job Summary The Manager of Virtualization Services manages, creates, implements, and supports the Virtualization infrastructure for the enterprise. In this role, the incumbent will be a champion to drive the transformation from a technology-centric organization to become an indispensable partner of the business by creating business value and responding rapidly to changing business requirements. Requirements EDUCATION Bachelors degree in computer science, management information systems, business or related field. In lieu of degree, five (5) years' technical experience with operations and procedures including configuring, tuning monitoring, securing, and managing a virtual infrastructure will be considered. CERTIFICATIONS & LICENSES None EXPERIENCE - Minimum seven (7) years’ Virtual infrastructure Design and Implementation, Project Management (SCRUM AGILE Framework), OR applicable Masters in related field with five (5) years’ above listed experience. - Minimum two (2) years’ leadership experience (role, project management, team, etc.) - Minimum two (2) years' technical Leadership experience managing Virtual Services Infrastructure Design, Implementation, and support teams. - In-depth knowledge of Virtualization technologies - Knowledge of traditional and cloud technology infrastructure - Knowledge of ITIL v4 or later framework. - Experience with a Blue Cross Blue Shield Plan, Commercial Carrier, Managed Care, or other health insurance related company preferred. ESSENTIAL SKILLS & ABILITIES - Coaching - Leading - Problem Solver - Compelling Communication - Continuous Learning - Creating a Culture of Trust - Customer Focus - Driving Execution - Driving Innovation Skills • Coaching • Coaching Others • Continued Learning • Cross-Functional Communications • Employee Engagement Strategies • Interpersonal Communication • Interpersonal Relationship Management • Interpersonal Relationships • Management Techniques • Service Oriented Responsibilities • Analyzes performance, availability, reliability and accuracy for each supported technology. Makes recommendations for improvements. • Assists identifying priorities and preparing resource requirements for each project or program. • Develops Disaster Recovery and Business Plans. • Ensures a consistent and effective change management process is used to migrate all IT infrastructure modifications to production environments. • Ensures adequate and timely reporting of the status of all active and scheduled projects and key performance indicators including SLAs. Generates and presents periodic management reports to appropriate committees and provide recommendations as to organizational changes or issues related to strategy by leveraging the project and portfolio management system. • Ensures development and sharing of best practices across all of IS&T to create an efficient organization. • Ensures that all infrastructure changes and additions are subjected to a thorough quality assurance process before migrating to production to improve quality the systems delivered to business. • Identifies opportunities for the appropriate and cost-effective investment of financial resources in IT systems and resources, including staffing, outsourcing, purchasing, and in-house development. • Implements and ensures adherence to information security office recommendations, ABCBS Security Incident Response Process and ABCBS Systems Security Plans. • Improves capacity utilization and eliminating unnecessary waste and overhead by removing duplication of effort, reducing rework, cross-training and repurposing resources by maximizing cross-platform synergies. • Manages, plans, and organizes staff in an efficient and effective manner to increase business agility, efficiency, customer centricity and support the business, vendors, partners, local and state government constituents. • Manages, supports, and maintains continuous delivery of day-to-day IT infrastructure services (“Keep the lights on”) through proactive monitoring and analysis of service level agreements and key performance indicators or metrics. • Manages the hiring, coaching/training, employee development and performance management of assigned team and performs data-driven performance evaluations. • Plans, organizes, and manages a competent staff in order to implement and maintain effective applications and processes within the team to meet enterprise, government, and customer priorities, objectives and commitments. Certifications Security Requirements This position is identified as level three (3). This position must ensure the security and confidentiality of records and information to prevent substantial harm, embarrassment, inconvenience, or unfairness to any individual on whom information is maintained. The integrity of information must be maintained as outlined in the company Administrative Manual. Segregation of Duties Segregation of duties will be used to ensure that errors or irregularities are prevented or detected on a timely basis by employees in the normal course of business. This position must adhere to the segregation of duties guidelines in the Administrative Manual. Employment Type Regular ADA Requirements 1.1 General Office Worker, Sedentary, Campus Travel – someone who normally works in an office setting or remotely and routinely travels for work within walking distance of location of primary work assignment.

Company Cox Communications, Inc. Job Family Group Engineering / Product Development Job Profile Sr Lead Engineering Project / Program Manager Management Level Sr Manager - Non People Leader Flexible Work Option Can work remotely but need to live in the specified city, state, or region Travel % Yes, 5% of the time Work Shift Day Compensation Compensation includes a base salary in the range of $134,900.00 - $224,900.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Job Description At RapidScale, exceptional technology is powered by exceptional people. We deliver secure, reliable managed and advisory services across private, public, and hybrid clouds, helping organizations innovate, adapt, and grow. As an Elite Broadcom VMware VCSP Partner and top partner with AWS, Azure, and Google, our solutions focus on business outcomes with embedded cyber resiliency and AI to protect today and enable tomorrow backed by the strength of the Cox family of companies.  The Senior Lead Enterprise Program Manager is accountable for the orchestration and successful delivery of large-scale, complex cloud transformation programs. The role is a critical resource that bridges the gap between pre-sales team and post sales/delivery teams, including partnering closely with Engineering, Architecture, Operations, Delivery, and Customer Success teams to drive technical program execution, mitigate risk, and ensure seamless delivery for enterprise clients undergoing major cloud transformations. You will lead multiple concurrent programs (typically $10M–$50M+), establish program governance, manage executive stakeholders, and ensure technical and commercial outcomes are achieved. The ideal candidate combines deep program management expertise with strong technical acumen in VMware, hybrid cloud, and infrastructure modernization. Key Responsibilities - Lead complex cloud migration programs from planning through execution, including assessment, design, migration, validation, and stabilization phases. - Oversee all aspects of VMware-to-cloud migrations (vSphere, vSAN, NSX, Aria), ensuring alignment with architecture blueprints and enterprise standards. - Develop and manage comprehensive program plans, schedules, and budgets; track progress against milestones, dependencies, and deliverables. - Establish and enforce program governance and decision gates to manage scope, quality, risk, and change control. - Collaborate cross-functionally with engineering, architecture, security, finance, and operations teams to drive alignment and accountability. - Serve as the primary customer interface, facilitating steering committees, executive briefings, and program-level reporting. - Identify and proactively manage and document program risks and issues, ensuring mitigation strategies are defined and executed. - Partner with Finance and Operations to manage program financials, forecasts, and variance reporting. - Drive continuous improvement through the development of repeatable migration frameworks, playbooks, and delivery templates. - Mentor and coach project managers and technical leads to elevate overall program management maturity within the organization. - Engage and manage third-party vendors, partners, and hyperscaler alliances to ensure delivery excellence. Required / Minimum Qualifications - Bachelor’s degree in a related discipline and 10+ years’ experience in program or project management within IT, cloud, or professional services environments. - PMP or equivalent certification (or demonstrable equivalent experience). - Proven experience leading large, complex cloud or data center migration programs ($10M+), including multi-region and multi-tower initiatives. - Demonstrated success in governing enterprise-scale programs, including risk, change, and stakeholder management. - Expertise in program financial management including budgeting, forecasting, and variance analysis. - Exceptional communication and executive presentation skills, with the ability to distill complex technical information into business-oriented narratives. Preferred / Nice-to-Have Qualifications - Experience in data center exit, data center consolidation, or M&A IT integration programs. - Experience with Walk-in Takeover ( WITO) or similar transaction models is a strong plus. - Background in Managed Services Provider (MSP), Cloud Service Provider (CSP), or Systems Integrator (SI) environments. - Familiarity with service transition frameworks (ITIL, SIAM) and delivery excellence practices. - Experience managing global, distributed delivery teams and vendor ecosystems. - Experience operating within a Transition & Transformation function or Office of the CTO is a plus. Benefits The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

• Lead planning, execution, and delivery of large cross-functional initiatives aimed at meeting key business priorities. • Balance broad, outcome-driven thinking with attention to critical details, exercising sound judgment to prioritize where deep focus is necessary to ensure successful execution. • Shape and influence the technical direction of projects, ensuring we meet stakeholder needs while maintaining high-quality standards. • Define and secure stakeholder alignment on clear, measurable success criteria to accelerate initiatives. Regularly assess risks and opportunities, and devise proactive mitigation strategies to maintain momentum and project success. • Maintain transparent and effective communication channels to keep stakeholders informed of progress, developments, and challenges. • Lead cross-functional risk and issue management by identifying and documenting risks/issues, assigning clear owners, and driving mitigation to protect delivery commitments. • Expertly present outcomes and updates to senior leadership, clearly and comprehensively articulating trade-offs, risks, and emerging opportunities. • Define and align on success criteria with relevant stakeholders. Regularly assess risks and identify ways to mitigate them. • Collaborate with leadership to implement best practices and aligning on priorities across Payments and Insurance. • Develop a portfolio view of Payments and Insurance programs. Provide leaders with sufficient visibility into execution status, issues, and decisions. Provide visibility into key performance indicators so leaders are aware of risks and opportunities. • In this role, you will be expected to work independently with stakeholders and cross-functional leadership, maintain focus on key priorities, and not let important details slip through the cracks or derail a project. • Build atmosphere of trust within the team and inspire team to do their best work and addresses impediments to this quickly and effectively. • Regularly assess opportunities, drive for process improvements, and find new ways of operating, with a focus on simplification and productivity.

About Neo4j: Neo4j is the graph intelligence platform that transforms data into knowledge to power the next generation of intelligent applications and AI systems. It includes enterprise-ready knowledge graphs for accurate, explainable, and governed AI; the most comprehensive, trusted, and easy-to-deploy graph capabilities across any environment and data source; and an unmatched ecosystem trusted by 84 of the Fortune 100 and supported by the world’s largest graph community. Intelligence that works. Results that matter. Built to work everywhere and integrate with everything across every cloud for dynamic, personalized, and autonomous AI systems. We deliver quicker results, contextual knowledge, and solutions that impact customers and employees across the business. Our Vision: At Neo4j, we have always strived to help the world make sense of data. As business, society and knowledge become increasingly connected, our technology promotes innovation by helping organizations to find and understand data relationships. We created, drive and lead the graph database category, and we’re disrupting how organizations leverage their data to innovate and stay competitive. About the Role As the Program Manager of Technical Enablement, you will be responsible for designing, executing, and continuously improving technical enablement programs across the Field Engineering organization (Solution Engineering & Professional Services) You will partner closely with Graph Academy (which owns core curriculum), product and engineering SMEs, and go-to-market teams to translate technical content into engaging, scalable enablement programs. This role is both strategic and execution-focused. You will own the design and delivery of structured onboarding, upskilling, and certification programs that build practitioner-level technical competence, not just awareness. You will act as a trusted partner to technical leadership, ensuring that enablement programs directly support product evolution, technical strategy, and field execution. Your mission: Drive practitioner-level competence (not just awareness) across audiences by building structured onboarding, upskilling, and certification programs. You’ll be a program owner, stakeholder wrangler, and execution driver. This is a remote role with a preference to be based in the Eastern Time Zone. Key Responsibilities Technical Curriculum & Program Development - Build and own enablement programs onboarding, hands-on workshop & labs, virtual training, certification tracks, etc. ) - Translate curriculum into program flows, sequencing, prerequisites, assessments, and transitions (e.g. “Beginner → - Intermediate – Practitioner → Expert). - Own the calendar and manage program launches, iterations, refreshes, Onboarding & Continuous Learning - Lead onboarding for field engineering new hires, ensuring technical hires ramp quickly and confidently in customer-facing scenarios. - Maintain an “everboarding” / continuous learning roadmap to keep all technical audiences current (product updates, architectural patterns, best practices). - Create and curate enablement assets (labs, guides, playbooks) in collaboration with SMEs and Graph Academy. - Ensure internal technical enablement curricula remain aligned with product and architectural evolution. Stakeholder Engagement & Cross‑Functional Alignment - Serve as a trusted partner to field engineering, graph academy, and product teams to understand their challenges, gaps, and enablement needs. - Solicit feedback, iterate, and adapt enablement offerings. - Drive alignment with leadership on prioritization, resource trade‑offs, and roadmap. - Act as liaison between subject matter experts and delivery teams to ensure curriculum is relevant, up-to-date, and technically accurate. - Success in this role requires earning a seat at the table with technical leaders and influencing the enablement strategy Metrics, Measurement & Continuous Improvement - Define and track meaningful KPIs (e.g., time-to-proficiency, assessment scores, certification pass rates, adoption rates, program attendance, stakeholder satisfaction, business impact). - Conduct retrospectives and root-cause analyses when programs underperform. - Produce dashboards and regular reports to senior leadership and stakeholders. - Apply data to iterate and improve future enablement cycles. Technical Fluency & Facilitation - Maintain hands-on technical depth to review content, question assumptions, and confidently engage with SMEs. - Facilitate or co-facilitate training sessions, workshops, or lab walkthroughs. - Help “stress-test” curriculum — ensure it’s not just theory but grounded in real-world practices. Leadership, Initiative & Execution - Be a self-starter: able to operate with minimal direction, identify gaps, propose solutions, and drive to completion. - Be resourceful — work across constraints, resolve conflicts, negotiate dependencies, and unblock the path forward. - Champion a culture of learning, feedback, and continuous improvement within the technical organization. Required Qualifications & Skills - 7+ years of experience in technical enablement, technical training, curriculum development, or related roles (e.g. solution engineering, developer advocacy, technical sales enablement). - Demonstrated experience designing, launching, and iterating multi‑persona technical enablement programs. - Strong program and project management skills — ability to juggle multiple, overlapping initiatives. - Excellent facilitation, presentation, coaching, and written communication skills (able to explain complex technical ideas in accessible ways). - Proven stakeholder management: ability to work with senior leaders, SMEs, and cross-functional teams. - Experience using learning management systems (LMS), authoring/training tools, content repositories, knowledge bases, and tools like Confluence, SharePoint, or equivalents. - Data-driven mindset: comfort defining and tracking metrics, dashboards, and deriving insights. - Hands-on, get-things-done attitude; high initiative and ownership. - Experience managing certification, accreditation, or assessment programs is a strong plus. - Previous experience in the field (solutions engineering, pres-ales, professional services, or consulting) is highly desirable. - Experience with adult learning theory, instructional design, and best practices in technical pedagogy. The annual base salary range for this position based in the United States is listed below. This salary range is an estimate, and the actual salary may vary based on Neo4j’s compensation practices, job related skills, depth of experience, relevant certifications and trainings, in addition to geographic location. Based on the factors above, Neo4j utilizes the full width of the range. In addition to the range below, US employees are eligible for a stock option grant and certain roles are eligible for an annual bonus. Employees in this position are also eligible to participate in the Company’s standard benefit programs, which currently include the following: medical, dental, and vision benefits, 401(k), paid time off, and certain leaves of absence. Annual Base Salary Range for This Role $120,000—$150,000 USD Why Join Neo4j? Neo4j is, without question, the most popular graph intelligence platform in the world. We have customers in every industry globally, and our products are a proven product/market fit. Joining our team is an opportunity to shape the future of data and analytics. Below are just a few exciting facts about Neo4j. - Neo4j is one of the fastest-scaling technology companies in this industry. It recently surpassed $200M in annual recurring revenue (ARR), doubling its ARR over the past three years. - Raised the biggest funding round in database history ($325M Series F). Backed by world-class investors like Eurazeo, GV (formerly Google Ventures), and Inovia Capital, Neo4j has raised over $600M in funding and is currently valued at over $2Bn. This puts Neo4j among the most well-funded database companies in history. - 84% of the Fortune 100 and 58% of the Fortune 500 use Neo4j. Examples include Boston Scientific, BT Group, Caterpillar, Cisco, Comcast, Department for Education UK, eBay, NBC News, Novo Nordisk, Worldline, and others. - Co-founder and CEO Emil Eifrem has built an amazing culture that prides itself on relationships, inclusiveness, innovation, and customer success. - Countless industry awards. Massive enterprises and individual developers/data scientists love Neo4j. A strong sense of community and ecosystem is built around the platform. - A recent Forrester Total Economic Impact™ Study cited Neo4j as delivering 417% ROI to customers. Research shows that members of underrepresented communities are less likely to apply for jobs when they don’t meet all the qualifications. If this is part of the reason you hesitate to apply, we’d encourage you to reconsider and give us the opportunity to review your application. At Neo4j, we are committed to building awareness and helping to improve these issues. One of our central objectives is to provide an inclusive, diverse, and equitable workplace for everyone to develop their potential and have a positive, career-defining experience. We look forward to receiving your application. Neo4j Values: Neo4j is a Silicon Valley company with a Swedish soul. We foster collaboration and each of us is empowered to contribute and put our innovative stamp on projects. We hire candidates who reflect the following Neo4j core values: (we)-[:VALUE]->(relationships) (we)-[:FOCUS_ON]->(userSuccess) (we)-[:THRIVE_IN]->(:Culture {type: [‘Open’, ‘Inclusive’]}) (we)-[:ASSUME]->(:Intent {direction:’Positive’}) (we)-[:WELCOME]->(:Discussions {nature: ‘IntellectuallyHonest’}) (we)-[:DELIVER_ON]->(ourCommitments) Neo4j is committed to protecting and respecting your privacy. Please read the privacy notice regarding Neo4j's recruitment process to understand how we will handle the personal data that you provide. More information at www.neo4j.com. ©2026 Neo4j, Inc., Neo Technology®, Neo4j®, Cypher®, Neo4j Bloom™, Neo4j Graph Data Science Library™, Neo4j® Aura™, and Neo4j® AuraDB™ are registered trademarks or a trademark of Neo4j, Inc. All other marks are owned by their respective companies.