Job Closed
This listing is no longer active.
Improve Safety. Lower Risk. Save Money.
Client Implementation Associate
Location
United States
Posted
88 days ago
Salary
$55K - $60K / year
Seniority
Mid Level
Job Description
Client Implementation Associate
KPA
• Lead end-to-end implementation projects from kickoff through successful transition to Customer Success. • Build trusted client relationships through clear, proactive communication, and influence key stakeholders to remove roadblocks and maintain project momentum. • Maintain curiosity about customer goals and evolving needs, identifying opportunities to expand platform adoption or introduce additional solutions that drive measurable business value. • Manage milestone-based project plans, ensuring on-time delivery and alignment to agreed business outcomes. • Proactively identify, document, and escalate risks using a structured RAID approach; drive resolution paths. • Facilitate structured status meetings, maintain stakeholder alignment, and document clear actions and decisions. • Partner cross-functionally with Product, Content, Support, and Customer Success teams to remove blockers and resolve issues. • Configure client environments and provide administrator training aligned to best practices and adoption goals. • Ensure a seamless handoff to Customer Success with complete documentation and clear alignment on customer objectives and next steps.
Job Requirements
- Minimum of 2+ years in a client-facing implementation, onboarding, consulting, or project coordination role
- Experience managing structured project plans and concurrent customer engagements
- Familiarity with SaaS implementation environments strongly preferred
- Experience working within CRM, PSA, or project management systems (Salesforce preferred)
- Foundational technical aptitude, including exposure to system configurations, data integrations, or authentication methods such as APIs, SFTP, or Single Sign-On (SSO), is a plus
- Bachelor’s degree or equivalent professional experience
Benefits
- Medical
- Dental
- Vision
- Flexible Spending Accounts
- PTO
- Paid and Floating Holidays
- 401k with Company match and immediate vesting
- Company-funded Life Insurance
- Employee Assistance Programs
- No-cost Mental Health Benefits
Related Guides
Related Job Pages
More Implementation Specialist Jobs
Implementation Engineer
Zeta GlobalWe deliver better experiences for consumers and better results for your brand.
WHO WE ARE Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com. Zeta Global is seeking an Implementation Engineer to play an integral role in the execution and growth of our Professional Services Team. You will be part of a services team focused on delivering high value customer experiences while making use of your technical knowledge and communication skills. What you'll do: - Work closely with customers and Zeta Global's Implementation Manager to execute an implementation plan, help code and test an effective solution to their integration needs. - Provide strategic code-focused solutions for customers, including design-driven templates, web forms and API data validations. - Work with JSON data feeds and our proprietary scripting languages to add dynamic data and content to email templates and onsite recommendation sections. - Ability to mock up sample code for client, setup, test, and debug platforms' api offerings. - Develop technical solutions with a focus on performance and maintainability. - Work collaboratively with our Solution Consulting, Product and Engineering teams, as well as 3rd parties and customer-facing teams. - Find success by providing valued customer-driven solutions focused on quality and the long-term success of customers. - Work closely with the Customer Success Managers on any highly technical customer projects and use cases, scoping an end-to-end solution for their marketing and development teams to implement in order to maximize their usage of their product(s). - Perform technical audits across key for high-touch, high-risk customers to ensure that they’re using their respective platform correctly in order to increase product satisfaction and minimize churn. - Able to debug complex issues (such as failure, performance issue, etc.) arising from custom solutions. - Able to consult on custom solution design. - Publish detailed documentation/solution write ups for posterity and to minimize time-to-value for future customers with similar needs. About You This role is for you if you are a self-starter that likes to learn new technology, enjoys interfacing directly with clients and has experience implementing SaaS solutions. You will be able to quickly get up-to-speed with our product suite and excel in your ability to recall documentation and solve problems under pressure. You are a natural teacher and persuader, with the ability to guide clients through best practices with confidence, and you excel at working directly with clients due to your strong communication skills. General Qualifications - Educational background/work experience in Web Development, Engineering and/or a related field. - 1-2 years of experience implementing/ integrating technology with external customers at either a consulting firm or with a SaaS technology company. - 1-2 years of experience with HTML, CSS, and JavaScript - Working knowledge of RESTful API's and server-side technologies, SQL, Git and using the terminal/command line. - Experience with AWS, Node.js and Python preferred - An ability and strong desire to quickly learn new technologies, including a variety of programming languages, frameworks and web services. - Skills and patience in presenting above technical concepts to individuals without strong technical backgrounds. - Knowledge of digital marketing and email/SMS/Mobile production is a major plus. Does this sound interesting? Zeta Global offers competitive salaries, generous benefits and an enviable environment and culture. Our extremely talented, passionate, friendly group is looking to add yet another extremely talented, passionate, friendly colleague. BENEFITS & PERKS - Unlimited PTO - Excellent medical, dental, and vision coverage - Employee Equity - Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!! SALARY RANGE The salary range for this role is $80,000 - $90,000.00, depending on location and experience. PEOPLE & CULTURE AT ZETA Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression. We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/ ZETA IN THE NEWS! https://zetaglobal.com/press/?cat=press-releases #LI-RP1 #LI-Remote
• Lead a world-class, globally distributed team of Customer Engineers • Own the pre-sales technical lifecycle across all regions • Define how we engage with customers worldwide • Guide customers from mission-critical AI ambitions to scalable solutions • Build and scale both the Customer Engineering and Value Engineering functions globally • Advocate a rigorous AI-first discovery methodology
Sage Implementation Manager -CONTRACT 1099
Muller, Inc.Muller, Inc. aims to deliver reliable, regulation-compliant, and sustainable civil construction services across the Virginia and Washington, DC, metro regions, with the organizatio
Title: Sage Implementation Manager Type: Contract Only -1099 Location: Reston VA—Remote Flexibility Reports To: CFO Muller is looking for a hands-on Sage Implementation Manager to lead the full lifecycle of our Sage implementation — from assessment and design through data migration, testing, and training. This is a 1099 contractor role offering 100% remote work, ideal for a results-driven professional who thrives in fast-paced environments and knows how to turn complex accounting systems into efficient, integrated solutions. Disclaimer: The following description has been designed to indicate the general nature and essential responsibilities of work performed by employees within this classification. It is not a comprehensive inventory of all duties, responsibilities, and qualifications required. Responsibilities: Needs Assessment: Evaluate the Chart of Accounts, general ledger structure, job costing, project billing and profitability, retainage and WIP tracking, purchase orders, vendor and subcontractor billing and payment process tracking, AP approval workflow, PO processing workflow, and custom reporting needs. Review multi-entity reporting requirements, consolidations, and reconciliations. Document core workflows and develop a comprehensive project plan with integrations for additional applications, including milestones and a timeline. Design and Configuration: Assist with module identification and configuration based on assessed needs. Explore and define requirements for system integrations with Salesforce, InEight, and payroll. Data Migration: Oversee the migration of historical financial data, vendor and client records, and job records. Conduct data validation and assist with setting up additional entities, replicating processes for smaller (non-DFM) companies. Testing: Test job setup and billing, AP approval workflows, subcontractor payment tracking, and PO workflows. Validate system integrations with InEight, Salesforce, and payroll. Test banking and credit card live feeds and explore options for an AR payment portal. Review reporting functionality and develop custom reports to replace spreadsheets (e.g., contract matrix, WIP report, joint project tracking, and subcontractor payment tracking from invoice receipt to client payment). Identify and resolve technical issues in the test environment. Training and Documentation: Support user training for accounting staff and project managers. Document all core workflows and customizations. Requirements: - 5+ years of Sage Intacct implementation experience (Construction focus strongly preferred) - Strong knowledge of construction accounting, WIP, retainage, and AIA billing - Project management experience; ability to drive deadlines and clearly communicate with accounting and project management personnel Muller Inc is an Equal Opportunity Employer and makes hiring decisions solely on the basis of merit.
Implementation Manager
ServiceNowServiceNow provides cloud-based services that automate enterprise information technology operations. As an employer, ServiceNow offers a challenging, collaborat
Role Description The Implementation Manager oversees the on-time, on-budget delivery of the Moveworks platform to meet the customer's desired results. This requires completing projects following leading practice methodology, working in collaboration with the customer project team and any involved partner, ensuring governance is followed to gain stakeholder support, including risk and issue mitigation. The Implementation Manager is responsible for assembling and leading project resources, ensuring they understand planned tasks, tracking progress, and managing deviations through appropriate measures. What you get to do in this role: - Lead customers through the initial implementation of Moveworks as well as new product offerings, often in collaboration with a services partner. - Manage the engagement governance, timeline, scope, risk, change management, resourcing, and reporting. - Help customers identify, map, build, and launch agentic workflows that drive business value. - Provide change management best practices to ensure successful adoption and organizational readiness. - Work with Sales, partners, and customers to understand the customer and the engagement, including challenges, issues, and value being delivered. - Understand customer goals and align deliverables accordingly. - Be the single point of contact to encourage collaboration and customer agreement on proposed solutions. - Mentor team members and partners to achieve engagement deliverables and promote the customer's desired results. - Identify gaps between actuals and plan of record, proposing solutions and driving resolutions. - Partner with the Product organization as a champion for customers, sharing insights from the field in product design and development cycles. - Partner with Customer Success Managers to ensure a seamless transition to post-launch engagement and support. Qualifications - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. - 4+ years progressive experience leading software implementations (SaaS preferred) with enterprise customers; or equivalent education/experience. - Project management experience including scope control, budgeting, estimating, and resource management. - Ability to creatively propose technical solutions to challenging problems and communicate technical concepts clearly and efficiently. - Process-focused with strong problem-solving ability—always searching for a smarter, better way to achieve a goal. - Experience building strong internal and external relationships, including with senior-level executives. - Creativity with comfort running projects independently. - Experience driving complex issues through analysis and resolution. - Experience working collaboratively across cross-functional teams. - Diplomatic, tactful, and poised under pressure. - Bachelor's degree. - Ability to travel up to 25% of the time. Requirements - For positions in this location, we offer a base pay of $104,700 - $172,800, plus equity (when applicable), variable/incentive compensation and benefits. - Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. - Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. - We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Benefits - For positions in this location, we offer a base pay of $116,400 - $192,100, plus equity (when applicable), variable/incentive compensation and benefits. - Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. - Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. - We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.



