KPA

• Own KPA's enterprise security platforms including CrowdStrike, Rapid7, Cisco Umbrella, Cisco Duo and related technologies. • Lead vulnerability management & remediation, endpoint security, identity security, privileged access, penetration testing, and security hardening initiatives. • Investigate and respond to complex security incidents while partnering with the IT Operations team on security and infrastructure escalations. • Own the technical implementation and ongoing operation of infrastructure-related SOC 2 controls and security audit related requirements. • Continuously evaluate new technologies and recommend improvements that strengthen KPA's overall security posture. • Own Microsoft 365, Entra ID, Exchange Online, Exchange Hybrid modernization, identity architecture, and endpoint management. • Own Azure infrastructure and AWS workloads outside the DevOps application stack. Partner with DevOps where needed as there is a natural crossover between them and this position. • Own Cisco Meraki networking, VPN infrastructure, and cloud connectivity. • Lead technical initiatives including cloud modernization, email domain consolidation, phone system replacement, identity modernization, and enterprise platform upgrades. • Lead complex security and cloud projects from planning through implementation and post-change validation. • Build automation using PowerShell, Microsoft Graph, REST APIs, and leverage AI-assisted development and automation to improve engineering efficiency and reduce manual effort. • Produce clear technical documentation, implementation plans, rollback procedures, and operational handoffs. • Proactively identify technical debt, security gaps, and opportunities to improve efficiency through automation and modernization.

• Actively generate qualified meetings and opportunities within the Automotive Business Vertical. • Manage an ongoing outbound, account-based strategy to drive new business for a sales team. • Manage a lead pipeline of inbound marketing generated leads. • Apply social selling tactics to generate new business. • Work closely with Account Executives to develop territory and account plans. • Participate in discussions with marketing and sales management teams to develop and monitor marketing plans, lead generation, and effective measurement against sales goals. • Precisely track business metrics including activity metrics, meetings set metrics, outreach cadence expectations and accountable for bookings. • Effectively uses marketing and sales automation systems including Salesforce, Outreach, Hubspot.

• Support the revenue organization across reporting and analytics production, Deal Desk operations, and Salesforce data quality. • Produce and maintain weekly, monthly, and quarterly KPI reporting packages, dashboards, and workbooks. • Build, maintain, and validate Salesforce reports and dashboards; support Tableau reporting needs. • Perform reporting QA, variance checks, and data validation. • Support Deal Desk queue management and opportunity review in Salesforce. • Assist with renewal, amendment, cancellation, and closed-won operational processes. • Document mission-critical RevOps and Deal Desk processes. • Help identify recurring issues and manual tasks that should be documented, standardized, or automated.

• Manage assigned portfolio of customer accounts and monitor aging reports. • Conduct collection outreach via phone, email, and customer portals. • Investigate and resolve invoice, payment, and account discrepancies. • Partner with internal teams to resolve disputes and remove barriers to payment. • Maintain accurate account notes and collection activity records. • Prepare and distribute statements, invoices, and collection correspondence. • Analyze aging trends and recommend actions to reduce past-due balances. • Support month-end close activities and reporting requirements. • Escalate high-risk accounts and recommend appropriate collection strategies. • Deliver a professional customer experience while balancing collection objectives. • Identify opportunities to improve billing and collection processes.

• The Flex platform helps clients develop a comprehensive compliance program, leveraging technology to instill a culture of safety and maintain a productive workplace. • The platform combines features that are tailored to the needs of our client’s business, including audits and inspections, incident management, flexible training, and reporting and insights. • Lead the design, development, and scaling of the Agentic AI Platform, transforming the mature Enterprise EHS/ESG SaaS system (Flex) into a dynamic, AI-native system of intelligence and action. • Comfortable writing complex state-machine routing code in Python, deploying auto-scaling serverless pipelines on AWS, configuring secure vector search engines, and designing dynamic widget-rendering APIs for the frontend. • Built and shipped enterprise-grade AI products to production, managing real-world challenges of multi-tenancy, PII redaction, token costs, latency, and model hallucination.

• As a member of the Risk Management team, the EHS Risk Management Consultant will play a crucial role in developing and maintaining strong relationships with clients to establish and demonstrate exceptional industry and regulatory knowledge through onsite field audits, employee trainings, and regulatory interaction. • The objective of an EHS Risk Management Consultant is to minimize risk to increase profitability for the client. • This position develops and maintains relationships with district clients, potential clients, dealer group management, and state dealer associations. • A professional, likable, persuasive, and customer service-oriented demeanor is essential for success.

• Complete the monthly close process for each of the 4 business units, with consolidated financial reporting by the 20th of each month using GAAP accounting principles and high accuracy. • Perform account reconciliations and troubleshoot issues. • Process recurring and non-recurring general ledger transactions covering revenue, expense and balance sheet accounts. • Provide and perform assigned account reconciliations across the financial statements. • Perform all cash reconciliations. • Participate in various projects that arise related to general ledger activity and reporting. • Participate in the monthly operating expense meeting and be prepared to answer questions on monthly reconciliation from the finance team. • Process all incoming vendor invoices accurately in a timely manner. • Provide backup and assistance to the Senior GL Accountants as needed.

• Reporting to the Director, Customer Success and Implementations. • Lead, coach, and develop a team of Customer Success Managers to deliver exceptional customer experiences and business outcomes. • Foster a high-performance culture built on accountability, collaboration, continuous learning, and customer focus. • Drive customer adoption, value realization, retention, and expansion through effective customer success strategies and execution. • Develop and continuously improve scalable and repeatable Customer Success processes, playbooks, and best practices. • Represent the voice of the customer and provide actionable feedback to internal stakeholders.

• Drive growth and deliver value-driven solutions to prospective clients as it relates to Novara’s sustainability and environmental software • Combine technical expertise, industry knowledge, and strategic thinking to support sales campaigns • Contribute to product enhancement • Arm the sales team with great content and identify new ways to use Novara products • Provide technical support throughout the sales process • Conduct discovery calls and product demonstrations for active deals • Educate clients on how Novara can fit into their safety and compliance ecosystem • Lead the RFP process and management of questions & responses

• Develop and maintain strong relationships with clients • Establish and demonstrate exceptional industry and regulatory knowledge through onsite field audits, employee trainings, and regulatory interaction • Minimize risk to increase profitability for the client • Organize a quarterly visit schedule to maximize travel efficiency • Prepare various compliance documentation as needed • Assist in developing, implementing, and monitoring accident prevention programs and policies • Communicate and implement environmental management compliance systems • Support the ongoing growth of the company by performing exceptional customer service and documenting referrals or sales leads per year • Promote productive relationships with dealer group management for KPA clients and State Dealer Association Management