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Customer Account Manager

Account ManagerSalesOtherRemoteSeniorTeam 1,001-5,000H1B No SponsorCompany SiteLinkedIn

Location

California

Posted

98 days ago

Salary

0

Seniority

Senior

Bachelor Degree3 yrs expEnglishSalesforce

Job Description

Customer Account Manager

Intermedia Cloud Communications

• Support and manage an identified book of business for Intermedia’s hosted solutions. • Create and develop a quarterly business review to identify opportunities on the account level that supports Intermedia’s product goals. • Research and detect upsell and cross-sell opportunities within your named account list. • Prevent accounts from churn through effective account management, and problem solving. • Prioritize work to achieve/exceed quota. • Prepare and deliver proposals, presentations as needed. • Provide on-line demonstrations of Intermedia’s services. • Assist customers with request for platform migrations, and plan changes. • Provide technical information for Intermedia products and services. • Work with internal partners on cross-sell opportunities as needed. • Work cross-functionally with on-boarding team to ensure client account changes are successful.

Job Requirements

  • 3+ years of successful experience with B2B account management, solution selling and a bachelor’s degree or technical school graduate.
  • Ability to build and foster client relationships via the telephone.
  • History of meeting and achieving upsell and cross-sell sales goals managing SMB companies.
  • Value-based selling through ROI and high-value add to customers.
  • Experience/ aptitude /affinity for technology with an understanding of IT infrastructure, networks, and software
  • Experience in identifying and building relationships at all levels within an organization.
  • Ability to work in highly dynamic, fast paced working environment where self-motivated individuals succeed.
  • Passion, drive, and the desire to be part of a growing team.
  • Solid oral and written communication skills merged with diligent follow-up habits.
  • Capacity to multi-task while focusing on each task with great detail.
  • Self-motivated, energetic, organized, results-oriented individual with a positive outlook.
  • Salesforce.com or other CRM use experience
  • Supported small and medium B2B customers with varied technical knowledge.
  • Strong analytic and MS Excel skills a plus
  • Familiar with Challenger Sales Methodology

Benefits

  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development

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