• Analizar, diseñar y desarrollar soluciones robustas sobre la plataforma **Salesforce Service Cloud**. • Asegurar calidad técnica y escalabilidad. • Analizar, documentar y traducir requerimientos funcionales y técnicos en soluciones Salesforce. • Diseñar y desarrollar funcionalidades en **Salesforce Service Cloud**. • Desarrollar y mantener soluciones en **Apex (Force.com)** incluyendo: - Triggers - Batch processes - Clases Apex - Clases de prueba (Test Classes) • Crear, mantener y optimizar: - Flujos de procesos - Reglas de validación - Automatizaciones (Process Builder) • Desarrollar componentes **Lightning (Aura y Lightning Web Components)**. • Construir e integrar **Web Services REST y SOAP**. • Generar **PDFs y archivos Excel** desde Visualforce. • Ejecutar scripts de pruebas y asegurar la calidad del código. • Participar activamente en ceremonias ágiles bajo **metodología SCRUM**. • Colaborar con equipos funcionales y técnicos para garantizar soluciones alineadas al negocio.

• Interpret and refine business, functional, and technical requirements to support effective solution design • Develop and enhance Salesforce components, including Apex, Lightning Web Components (LWC), Flows, and integrations -following platform best practices • Collaborate with fellow developers, ETL teams, Business Analysts, and cross-functional partners to deliver cohesive end-to-end solutions • Assist in evaluating existing systems and identifying opportunities for improvements or optimizations • Troubleshoot and resolve system issues, performing root-cause analysis and contributing to long-term fixes • Help estimate the level of effort and assess technical feasibility for new work • Stay informed on new Salesforce features, tools, and best practices to support ongoing improvement • Participate in code reviews, design discussions, and adherence to coding standards • Contribute to sprint planning, project coordination, release activities, and Agile ceremonies • Provide regular updates during daily Scrum meetings and other status forums

• Develop a deep end-to-end understanding of our quote-to-cash architecture, spanning Salesforce CPQ, order management, licensing/provisioning, billing, entitlements, and downstream integrations • Design and propose a modern, decoupled architectural blueprint that removes systemic constraints and enables rapid introduction of new SKUs and products upon requirements completion • Define clear domain boundaries, integration contracts, and ownership models so individual components of the value stream can evolve independently • Partner with Product, Finance, Engineering, and Go-To-Market stakeholders to align architecture with business needs, quoting flexibility, and operational scale • Collaborate with the Director of Salesforce Engineering and full-stack development teams to deliver incremental modernization, avoiding multi-year re-platforming efforts • Drive architectural decisions that favor simplicity, modularity, and iterative value, rather than complex, over-engineered solutions • Establish architecture governance, patterns, and design principles that accelerate— rather than hinder —delivery • Ensure downstream systems (licensing, provisioning, billing, entitlements) are unblocked from CPQ-centric constraints and can evolve through well-designed APIs and event-driven integrations • Increase organizational resilience by distributing knowledge, reducing single-threaded dependency on legacy subject-matter experts, and enabling global teams to execute independently

• Design, develop, and maintain Salesforce solutions using Apex, LWC, SOQL, and APIs • Ensure platform reliability, troubleshoot production issues, and optimize system performance • Partner with Product Managers, QA, and Engineering teams to deliver high-quality, scalable solutions