Progress

• Define and own the unified INFRA 360 positioning framework that connects product capabilities to enterprise priorities • Ensure the platform narrative is the organizing principle for all go-to-market strategy, sales plays, competitive positioning, and field enablement. • Build and maintain a competitive intelligence function powered by AI tools for signal ingestion and pattern detection. • Cultivate and own relationships with leading infrastructure analysts to shape Progress INFRA category perception. • Establish a rigorous win/loss system to understand why deals close or slip and use findings to improve positioning. • Drive marketing contribution to pipeline, ARR, and revenue OKRs in partnership with Demand Gen, Sales, and Channel teams. • Deliver sales plays, technical messaging, competitive assets, discovery frameworks, demo narratives, and enablement content that improve win rates. • Build customer proof, ROI narratives, outcome stories, and technical validation assets that support competitive displacement, SaaS migration, and expansion. • Architect how PMK workflows leverage AI for research, competitive synthesis, content orchestration, localization, and sales enablement. • Lead integrated execution across Demand Gen, Digital, Customer Advocacy, Partner Marketing, Field Marketing, and Product teams.

• Own the enterprise IAM governance and architecture strategy • Define multi-year IAM roadmap aligned to Zero Trust and business priorities • Influence funding, prioritization, and sequencing of IAM initiatives • Represent identity risk and posture to senior leadership and governance forums • Establish enterprise identity reference architectures and guardrails • Act as final design authority for identity integrations and access models • Define authentication, authorization, and privilege models across platforms • Ensure consistency across workforce, application, and privileged identities • Guide adoption of password-less, JIT access, and adaptive authentication • Define enterprise IAM policies, standards, and control frameworks • Oversee access governance methodologies (reviews, certifications, exceptions) • Establish IAM risk metrics and maturity assessments • Drive remediation of systemic identity risks • Provide executive-level support for audits and regulatory inquiries • Partner with IT, HR, Legal, Compliance, and Engineering teams • Influence identity operating models without direct operational ownership • Lead working groups and design councils related to identity • Evaluate IAM, IGA, and PAM technologies from a strategic perspective • Define success criteria for IAM tooling and integrations • Stay current with identity threat trends and evolving best practices

• Support improvements to core product features • Design systems by defining intent, constraints, and architecture for each feature • Use AI agents and automation systems to improve features • Own delivery from concept through production and customer impact • Operate across multiple workstreams to deliver multiple features in parallel • Utilize customer feedback to enhance system design, usability, and reliability • Manage and coordinate multiple AI agents to execute work efficiently • Validate generated code and system behavior

• Maintain and grow an account base of Fortune 5,000 customers • Build relationships at the executive level in your accounts • Find and add new opportunities to Cross-Sell the INFRA BU portfolio solution to existing customers and acquire net new customers • Manage complex sales processes across multiple teams internally • Drive $100K+ - $1M+ New ARR/ACV opportunities • Remote/Home Office Travel as required

• Lead the development of content and storytelling programs that strengthen awareness, engagement and market perception for products within the Digital Experience portfolio. • Serve as both strategist and creator, developing key thought leadership while driving cross-functional teams to create and publish high-impact content—including thought leadership, customer stories, blogs, executive content, webinars, and videos. • Help shape and evolve the market narrative, messaging and brand voice across content, community, influencer, and advocacy initiatives. • Define and execute a content and editorial strategy aligned with business goals, product priorities and audience needs. • Develop compelling narratives that connect customer challenges, industry trends, product innovation, customer success and community voices to strengthen awareness, engagement and market perception. • Partner with Product Marketing and other stakeholders to translate product capabilities, market insights, and customer perspectives into content that resonates with practitioners and decision-makers. • Measure performance, optimize for business impact, and experiment with emerging formats, channels and AI-assisted content experiences. • Build programs that empower customers, practitioners and partners to become advocates for our brands. • Develop and maintain relationships with customers and practitioners to better understand their challenges, capture feedback, and uncover opportunities for storytelling, advocacy and product insight. • Partner with customers to identify, develop, and amplify success stories, thought leadership, and real-world experiences across content, events and community initiatives. • Actively participate in relevant industry, practitioner, and customer communities, engaging as a trusted and authentic contributor rather than a traditional marketer. • Foster meaningful conversations and connections that strengthen relationships, build credibility, and increase engagement within the communities where our audiences spend their time. • Develop relationships with influencers, media and industry experts who shape conversations in our markets. • Build and manage influencer and creator engagement programs that expand awareness and credibility. • Cultivate relationships with trusted voices across relevant industries and communities.

• Build meaningful relationships with developers, community leaders, and ecosystem partners while actively participating in online and in-person technical communities • Support and grow community initiatives including champion programs, office hours, workshops, forums and technical engagement programs • Identify opportunities to strengthen community participation and foster peer-to-peer engagement • Serve as a trusted source of ecosystem intelligence for internal stakeholders • Gather feedback from developers and technical communities, identify trends, adoption barriers and emerging opportunities and translate those insights into actionable recommendations for Product, Engineering, Marketing and Sales teams • Lead cross-functional customer, community, and ecosystem engagement initiatives in partnership with Product, Engineering, Marketing, Sales, and Customer Success teams • Monitor evolving developer workflows, AI-assisted development trends and industry best practices • Partner directly with customers and practitioners to explore, prototype, build, and implement solutions using Progress technologies • Collaborate on AI-powered applications, agentic workflows and modern full-stack development scenarios that demonstrate product value in real-world environments • Partner with customers to develop technical case studies, implementation stories, best practices, demos, and educational content that showcase real-world outcomes • Act as a trusted technical advisor, helping customers navigate architecture decisions, implementation challenges, and emerging technology trends • Evaluate how products are represented across AI-assisted discovery, technical research and AI-powered development workflows • Partner with Product, Engineering and Marketing teams to improve discoverability, usability, and developer adoption • Identify gaps in technical education, onboarding experiences, documentation and community resources • Support initiatives that improve the overall developer and practitioner experience • Create high-value technical content including code samples, demos, workshops, articles, videos, presentations, webinars and educational resources • Explain complex technical concepts (AI-powered development, agentic systems, and modern application architectures) in ways that are accessible to both technical and business audiences • Develop reusable demos, reference implementations, and best practices that help customers accelerate adoption and success • Represent Progress at conferences, community events, livestreams, webinars, podcasts and in developer programs • Transform customer engagements, technical learnings, and ecosystem trends into compelling stories, technical content, best practices, and thought leadership that educate and inspire both business and technical audiences • Support strategic product launches and awareness initiatives through technical expertise, storytelling and community engagement

• Process payroll transactions, including regular pay, overtime, bonuses, commissions, and deductions, in accordance with established timelines and procedures • Review and validate payroll data for accuracy; identify and resolve discrepancies using standard practices • Maintain employee payroll records and ensure data integrity across systems • Support compliance with federal, state, and local payroll regulations by applying established policies and guidelines • Partner with HR, Finance, and IT to support payroll-related processes and data alignment • Respond to employee inquiries regarding payroll in a timely and service-oriented manner • Assist with payroll audits, reporting, and documentation requests • Support year-end payroll activities (e.g., W-2 preparation) under guidance • Contribute to process improvements by identifying inefficiencies and recommending enhancements within defined scope

• Design, implement, test, and maintain C++ components within the MarkLogic Server. • Contribute to core subsystems such as transactions, journaling, security, encryption, backup and restore, logging, storage abstractions, and server‑side execution engines. • Write correct, efficient, and maintainable code with attention to performance, durability, and security. • Develop and maintain software components that operate in distributed, multi-threaded environments. • Contribute to features and fixes related to availability, scalability, data durability, and fault tolerance. • Ensure server components operate reliably across Linux, Windows, and cloud environments. • Collaborate with Quality Assurance engineers to define and implement effective testing strategies. • Debug and resolve complex server-side issues using tools such as GDB. • Address defects identified through testing, internal validation, or customer-reported issues. • Participate in code and design reviews, learning established patterns and best practices for systems and database development. • Work with senior engineers, product management, and support teams to understand requirements and production usage. • Assist Support Engineers in diagnosing and resolving complex customer issues related to MarkLogic Server. • Provide technical analysis and fixes for customer-impacting problems. • Use Git‑based workflows and follow established development and engineering standards.

• Own and execute the BD Framework within assigned vertical or segment • Coordinate and roll out cross-team campaigns, ensuring alignment across industries, line sizes, and personas • Provide process guidance and best practices to support consistent, high-quality execution • Support ongoing improvements in systems and workflows, including campaign tracking in CRM • Lead initiatives in contact data clean-up, segmentation, and enrichment to improve targeting • Work with Marketing and PMK to ensure content, messaging, and positioning align with customer needs • Create and modify content as required • Gather feedback from sales teams and contribute to refining the BD Framework, ensuring it evolves with customer and market needs.

We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease. We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Customer Success Manager and help us do what we do best: propelling business forward.  This will be a remote role but due to where the territory is, we need folks to be in the TX area. As a Customer Success Manager, you will be responsible for post-sales activity for Progress Software’s most strategic and key customers. This role serves as the primary point of contact for these customers. This individual contributor role will provide the employee with the opportunity to work closely with other members within Progress Software Chef group to help customers meet their desired business outcomes, customer retention, and build relationships. The CSM is an experienced professional who can work individually but can influence others to provide the premier level of service to our strategic customers. You will use strong relationship-building skills, strategic planning abilities, and a keen focus on customer success to develop and support our strategic customers. You will collaborate with internal and external stakeholders, including executive leadership, to ensure the optimal utilization of our products and solutions. In this role, you will: - Manage a portfolio of customers to drive greater business value and ensure our customer investments are being optimally leveraged. - Act as a strategic partner with insights into customer objectives and driving product adoption by aligning Progress's features and functionality with customers' overall business needs. - Ability to understand and identify Progress services and offerings and how they help meet customer’s objectives leading to upsell opportunities. - Acting as a liaison between product management and the customer with a focus on communicating the Progress Roadmap and how this will influence customer activities. - Collaborating cross functionally with account team members to create a seamless & optimal customer experience. - Lead customer meetings, QBR's, facilitate strategic business reviews when required. - Implement comprehensive engagement and communication strategies to maintain high customer satisfaction and minimize churn. - Develop metrics, processes, and best practices to optimize customer value and satisfaction. - Serve as the primary interface for managing and resolving critical situations within accounts. Expected results within 3-6 months: - A proficient knowledge of Progress Software Chef product, services and offerings. - Self-sufficient management of a portfolio of 25 customers in the United States. - Detailed & prioritized account plan development, including product adoption strategies and the identification of any upsell opportunities. - Manage and establish customer relationships including key executives and decision makers - Timely execution of customer success engagements. Your background: - 3+ years in Customer Success, with a proven ability to manage relationships in complex organizations, including Fortune 500 and Global 2000 customers. - Bachelor’s degree or equivalent work experience. - Demonstrated experience in customer management within a software or SaaS environment, focusing on growth, adoption, retention, and issue resolution at both the business owner and senior executive levels. - Experience with both Gainsight and Salesforce are required. - Strong verbal and written communication skills, including the ability to chair meetings with executive leadership. - Demonstrated ability to engage positive relationships to collaborate across multiple company functions (Sales, Services and Product Management). - Certifications in customer success, project management, or related fields are a plus. - Ability to travel up to 20% Base Salary Range: $81,000- $96,000 This position is also eligible to participate in our commission plan (up to an additional $24,000). Final base compensation is determined by a number of factors, including but not limited to job-related skills, education, demonstrable experience, and allowance for future and continued salary growth. We also offer a robust benefits package, with details below. If this sounds like you and fits your experience and career goals, we’d be happy to chat.   What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy:  - Medical, dental, vision, life & disability, and financial benefits (including 401(k) retirement savings plan. Tuition Reimbursement program. Additional voluntary benefits including crucial illness/hospital indemnity, identity theft protection, auto & home insurance, legal, and pet insurance. - Competitive salary, uncapped commission, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback - Flexible paid vacation time, paid day off for your birthday, and company holidays. A variety of leave plans, including Parental Leave. - Employee Assistance Program (EAP) and an employee well-being program focusing on physical, mental, and financial health. Apply now! #LI-remote