Progress

• Design, implement, test, and maintain C++ components within the MarkLogic Server. • Contribute to core subsystems such as transactions, journaling, security, encryption, backup and restore, logging, storage abstractions, and server‑side execution engines. • Write correct, efficient, and maintainable code with attention to performance, durability, and security. • Develop and maintain software components that operate in distributed, multi-threaded environments. • Contribute to features and fixes related to availability, scalability, data durability, and fault tolerance. • Ensure server components operate reliably across Linux, Windows, and cloud environments. • Collaborate with Quality Assurance engineers to define and implement effective testing strategies. • Debug and resolve complex server-side issues using tools such as GDB. • Address defects identified through testing, internal validation, or customer-reported issues. • Participate in code and design reviews, learning established patterns and best practices for systems and database development. • Work with senior engineers, product management, and support teams to understand requirements and production usage. • Assist Support Engineers in diagnosing and resolving complex customer issues related to MarkLogic Server. • Provide technical analysis and fixes for customer-impacting problems. • Use Git‑based workflows and follow established development and engineering standards.

• Own and execute the BD Framework within assigned vertical or segment • Coordinate and roll out cross-team campaigns, ensuring alignment across industries, line sizes, and personas • Provide process guidance and best practices to support consistent, high-quality execution • Support ongoing improvements in systems and workflows, including campaign tracking in CRM • Lead initiatives in contact data clean-up, segmentation, and enrichment to improve targeting • Work with Marketing and PMK to ensure content, messaging, and positioning align with customer needs • Create and modify content as required • Gather feedback from sales teams and contribute to refining the BD Framework, ensuring it evolves with customer and market needs.

We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease. We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Customer Success Manager and help us do what we do best: propelling business forward.  This will be a remote role but due to where the territory is, we need folks to be in the TX area. As a Customer Success Manager, you will be responsible for post-sales activity for Progress Software’s most strategic and key customers. This role serves as the primary point of contact for these customers. This individual contributor role will provide the employee with the opportunity to work closely with other members within Progress Software Chef group to help customers meet their desired business outcomes, customer retention, and build relationships. The CSM is an experienced professional who can work individually but can influence others to provide the premier level of service to our strategic customers. You will use strong relationship-building skills, strategic planning abilities, and a keen focus on customer success to develop and support our strategic customers. You will collaborate with internal and external stakeholders, including executive leadership, to ensure the optimal utilization of our products and solutions. In this role, you will: - Manage a portfolio of customers to drive greater business value and ensure our customer investments are being optimally leveraged. - Act as a strategic partner with insights into customer objectives and driving product adoption by aligning Progress's features and functionality with customers' overall business needs. - Ability to understand and identify Progress services and offerings and how they help meet customer’s objectives leading to upsell opportunities. - Acting as a liaison between product management and the customer with a focus on communicating the Progress Roadmap and how this will influence customer activities. - Collaborating cross functionally with account team members to create a seamless & optimal customer experience. - Lead customer meetings, QBR's, facilitate strategic business reviews when required. - Implement comprehensive engagement and communication strategies to maintain high customer satisfaction and minimize churn. - Develop metrics, processes, and best practices to optimize customer value and satisfaction. - Serve as the primary interface for managing and resolving critical situations within accounts. Expected results within 3-6 months: - A proficient knowledge of Progress Software Chef product, services and offerings. - Self-sufficient management of a portfolio of 25 customers in the United States. - Detailed & prioritized account plan development, including product adoption strategies and the identification of any upsell opportunities. - Manage and establish customer relationships including key executives and decision makers - Timely execution of customer success engagements. Your background: - 3+ years in Customer Success, with a proven ability to manage relationships in complex organizations, including Fortune 500 and Global 2000 customers. - Bachelor’s degree or equivalent work experience. - Demonstrated experience in customer management within a software or SaaS environment, focusing on growth, adoption, retention, and issue resolution at both the business owner and senior executive levels. - Experience with both Gainsight and Salesforce are required. - Strong verbal and written communication skills, including the ability to chair meetings with executive leadership. - Demonstrated ability to engage positive relationships to collaborate across multiple company functions (Sales, Services and Product Management). - Certifications in customer success, project management, or related fields are a plus. - Ability to travel up to 20% Base Salary Range: $81,000- $96,000 This position is also eligible to participate in our commission plan (up to an additional $24,000). Final base compensation is determined by a number of factors, including but not limited to job-related skills, education, demonstrable experience, and allowance for future and continued salary growth. We also offer a robust benefits package, with details below. If this sounds like you and fits your experience and career goals, we’d be happy to chat.   What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy:  - Medical, dental, vision, life & disability, and financial benefits (including 401(k) retirement savings plan. Tuition Reimbursement program. Additional voluntary benefits including crucial illness/hospital indemnity, identity theft protection, auto & home insurance, legal, and pet insurance. - Competitive salary, uncapped commission, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback - Flexible paid vacation time, paid day off for your birthday, and company holidays. A variety of leave plans, including Parental Leave. - Employee Assistance Program (EAP) and an employee well-being program focusing on physical, mental, and financial health. Apply now! #LI-remote

• Own and operate the cloud infrastructure that powers Progress Agentic RAG across multiple cloud providers and regions. • Design and run production-grade, multi-cloud platforms using Infrastructure as Code and GitOps principles. • Lead our GitOps-driven infrastructure workflows, ensuring reliable, secure, and auditable changes. • Operate and scale Kubernetes environments globally, supporting highly available, secure, and scalable workloads. • Enable platform and infrastructure delivery through modern CI/CD and automation practices. • Design and maintain secure, zero-trust networking and identity models across cloud and on-prem environments. • Build and evolve monitoring, incident response, and operational readiness for a 24/7 production platform. • Collaborate with engineering, security, and product teams to continuously improve reliability and developer experience. • Mentor engineers and help define infrastructure standards, documentation, and best practices.

• Own a named portfolio of Federal Civilian, DOJ, and/or SLED accounts, accountable for pipeline creation, expansion, and bookings • Lead end to end sales cycles from discovery through close, including coordination of RFPs, RFIs, task orders, and contract renewals • Develop and execute strategic account plans aligned to agency missions, funding cycles, and procurement timelines • Build and maintain multi threaded relationships across agency stakeholders • Act as a trusted advisor by linking customer mission outcomes to platform capabilities and value realization • Build and maintain a qualified pipeline aligned to quarterly and annual bookings targets • Provide accurate forecasting and deal inspection within CRM, reflecting public sector timing and risk factors • Ensure compliance with Federal and SLED procurement rules, internal approval frameworks, and pricing guidelines • Collaborate closely with systems integrators, resellers, and channel partners to support deal strategy and customer coverage

• Support improvements to our core product like Infra client, habitat chef 360., CLIs, APIs as well as core development processes • Take on responsibility for and iteratively drive to the successful implementation an area of the product • Work on issues and improvements in our tools critical to the success of Chef’s customers and the broader Chef community • Teach, mentor, and learn from your team of world class engineers • Collaborate with various stakeholders of the project including product management, UX, other teams as well as customers • Provide Kubernetes support across the Chef 360 suite of products, including Helm-based deployments • Provide Legacy support for automate product including support client upgrades to new products • Possess the ability to work with customers during critical outages and trouble shoot their issues

• Maintain and grow an account base of Fortune 5,000 customers • Build relationships at the executive level in your accounts • Find and add new opportunities to Cross-Sell the INFRA BU portfolio solution to existing customers and acquire net new customers • Manage complex sales processes across multiple teams internally • Drive $100K+ - $1M+ New ARR/ACV opportunities • Remote/Home Office Travel as required

• Lead the successful delivery of multiple concurrent consulting engagements across commercial and regulated customers • Act as a trusted advisor to customer stakeholders, aligning solutions to business objectives, technical requirements, and value realization goals • Own engagement health, including scope, schedule, quality, and risk management • Ensure delivery aligns with applicable security, compliance, and governance requirements • Manage, coach, and mentor consulting team members across experience levels • Own project financials, including forecasting, utilization, and margin performance • Partner with sales and solution teams to support pre sales activities • Collaborate with internal stakeholders across sales, product, engineering, and operations

• Support multiple customer deployments as their Primary Database Administrator • Support the team with a periodic on-call duty, currently 10 weeks per year • Troubleshoot and resolve technical OpenEdge database issues as they come in • Provide monthly reports for your customers • Deliver backend related project work for Progress customer base, such as: • Perform Database Health Checks • Implement OpenEdge Database Features like OE Replication, TDE, Auditing, etc • Perform Platform migrations and/or upgrades for deployed OpenEdge environments • Perform maintenance items like Dump and Load, implementing After Imaging, etc

• Support multiple customer deployments as their Primary Database Administrator • Support the team with a periodic on-call duty, currently 10 weeks per year • Troubleshoot and resolve technical OpenEdge database issues as they come in • Provide monthly reports for your customers • Deliver backend related project work for Progress customer base, such as: • Perform Database Health Checks • Implement OpenEdge Database Features like OE Replication, TDE, Auditing, etc • Perform Platform migrations and/or upgrades for deployed OpenEdge environments • Perform maintenance items like Dump and Load, implementing After Imaging, etc