Why NeuraFlash, Part of Accenture: At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space. Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you. NeuraFlash is looking for a talented Solution Architect to join our growing Service Cloud Voice practice! You'll bring Salesforce project implementations to life by working with our customers to understand their business, identify their requirements, and design, develop, QA, and launch their solutions. We are building a best-in-class team and this role will have the opportunity to make significant contributions working with the rest of our talented team, exciting customers, and partnering closely with our Salesforce and AI Teams! YOU'LL HAVE THE OPPORTUNITY TO: - Facilitate business process reviews to identify customer requirements and processes - Translate customer requirements into contact center design, leveraging best practices and minimizing the need for custom development - Configure Salesforce Service Cloud Voice and Amazon Connect solutions - Develop technical requirements and specifications for customers and the technical delivery team - Drive best practice contact center design into each and every aspect of solution delivery - Effectively manage aspects of projects and customer communications - Deliver customer end user training and documentation - Oversee and be accountable for the successful completion of all aspects of assigned projects - Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management - Lead vision and strategy discussions with contact center and customer service leadership and management - Architect and build best-in-class implementations of Service Cloud - Configure Salesforce Solutions using point-and-click tools available on the platform (e.g., Process Builder and Visual Flows) - Understand and leverage Salesforce Platform to implement scalable solutions - Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers - Acquire new technical expertise and understanding of latest Salesforce features and major launches - Understanding of contact center routing strategies in Salesforce and Amazon Connect REQUIRED QUALIFICATIONS: - 3-5+ years project experience in a hands-on position - 3+ years of experience with Salesforce in a development or configuration capacity - Understanding of customer service and contact center operations with experience solving Complex Use Cases - Solid understanding of Salesforce Platform and its architecture - Experience building Custom Applications, Lightning Experience, Visual Flows, and Process Builders within Salesforce - Understanding of Release Management, Application Lifecycle Management, Development Lifecycle, and Deployment Best Practices and Governance - Client facing experience in the following areas: Pre-Sales Activities, Project Management/Ownership, Discovery and Design, Delivering Solution Options to Customers, and Enterprise Application Architecture PREFERRED SKILLS: - Any Salesforce Certifications are a plus, preferably Salesforce Service Cloud, Experience Cloud, or Sales Cloud - Detail-oriented and a strong team player with great communication skills - Keep an open mind and must be flexible to change NICE TO HAVES: - Contact Center architecture knowledge - Working knowledge of voip communication protocols like SIP, WebRTC - Experience building contact centers based on Amazon Connect Contact Center solution - Experience with Workforce Management solutions - Experience working with outbound dialers, campaign management Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted on 03/19/2026 and open for at least 3 days. California Annual Salary Range $94,400 - $266,300 USD Cleveland Annual Salary Range $87,400 - $213,000 USD Colorado Annual Salary Range $94,400 - $230,000 USD District of Columbia Annual Salary Range $100,500 - $245,000 USD Illinois Annual Salary Range $87,400 - $230,000 USD Maryland Annual Salary Range $94,400 - $230,000 USD Massachusetts Annual Salary Range $94,400 - $245,000 USD Minnesota Annual Salary Range $94,400 - $230,000 USD New York / New Jersey Annual Salary Range $87,400 - $266,300 USD Washington Annual Salary Range $100,500 - $245,000 USD Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. What’s it like to be a part of NeuraFlash, Part of Accenture? - Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we’re focused on keeping everyone connected and unified as one team. - Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients. - Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done - Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small. - Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.

Why NeuraFlash, Part of Accenture: At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space. Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you. AS AN ENGAGEMENT MANAGER, YOU WILL HAVE THE OPPORTUNITY TO: - Develop, own and manage customer relationship, from a delivery perspective, across the NeuraFlash, Part of Accenture portfolio ensuring seamless execution for clients - Provide oversight on project teams to ensure successful delivery using a hands-on approach, providing direction, guidance and oversight to the project teams. This could include serving as an escalation point, ensuring compliance and quality delivery, client satisfaction, and driving project or program direction from a product ownership standpoint - Act as a “thought leader” for our customers, helping them drive outcomes while continuously identifying areas of further transformation - Participate in customer sales cycles focusing on developing rapport with prospect, understanding scope, estimates and staffing needs. In addition, collaborate with the Sales organization to build account growth and expansion plans - Smoothly transition customers from the sales process to project delivery. This includes: SOW reviews, defining project roles and responsibilities for kick off, and facilitating kick off and client onboarding - In collaboration with Neuraflash, Part of Accenture’s operations/staffing team and BU leadership, ensure the appropriate project team is staffed and defined while managing and mitigating staffing risks - Actively drive and participate in internal initiatives that can include driving innovation in the areas of solution delivery capabilities, enterprise delivery methodology, and reusable assets - Contribute to NeuraFlash, Part of Accenture at a leadership level, be an advocate of our brand, and help NeuraFlash, Part of Accenture grow and scale - Travel up to 25% for customer projects and company events QUALIFICATIONS: - ​​10+ years of consulting experience with a strong blend of solution architecture, pre-sales advisory, and client-facing leadership across iterative software development initiatives - 5+ years leading complex customer engagements or solution workstreams of 15+ team members, with direct accountability for solution strategy, technical direction, and stakeholder alignment - 5+ years of experience architecting, selling, and delivering Salesforce or AWS solutions, with the ability to clearly explain platform capabilities, tradeoffs, implementation considerations, and roadmap options across Salesforce clouds and/or AWS services - Deep expertise in Contact Center, Salesforce, or AWS-based solution design, such as Salesforce Service Cloud, Experience Cloud, Field Service, Revenue Cloud, Amazon Connect, and/or integrated CCaaS ecosystems - Proven pre-sales experience, including discovery leadership, solution mapping, scoping, estimation, and presenting technical and business value to C-level and VP-level stakeholders - Hands-on experience designing end-to-end architectures across multiple phases of delivery—requirements, solution blueprinting, user experience, integrations, data models, QA strategy, and go-live readiness - Strong understanding of the full SDLC and program governance, enabling clear articulation of technical risks, architectural decisions, and roadmap tradeoffs to both technical and non-technical audiences - Experience shaping and managing cross-functional solution teams, including developers, technical architects, business analysts, and QA resources to deliver cohesive and scalable solutions - Strong commercial acumen with proven experience creating SOWs, Level of Effort estimates, Change Orders, and supporting sales motions while managing scope, value proposition, and customer expectations - Excellent communication and storytelling skills, capable of leading executive conversations, whiteboarding future-state architectures, roadmap creation, and influencing decision-making in pre-sales and delivery settings PREFERRED SKILLS: - Passion for delivering software solutions, building Salesforce, Amazon and other software solutions with state-of-the-art technology - Outstanding verbal and written communication skills to audiences of all levels including client-facing skills - Eager to embrace challenging situations and enjoys solving complex problems - Proven ability to work cross-functionally - Serve as a strategic advisor to customers, guiding them through end-to-end agentic transformation journeys across AI technologies - Maintain expertise in the evolving agentic marketplace, including platforms, frameworks, and emerging capabilities, to help customers make informed decisions - Translate complex AI capabilities into clear, value-aligned recommendations that support each customer’s business objectives, operational strategy, and digital-transformation roadmap - Identify common agentic use cases, assess customer readiness, and prepare actionable adoption strategies for customers - Provide thought leadership by sharing industry insights, publishing perspectives, and shaping best practices agentic systems Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted on 03/19/2026 and open for at least 3 days. California Annual Salary Range $94,400 to $266,300 USD Cleveland Annual Salary Range $87,400 to $213,000 USD Colorado Annual Salary Range $94,400 to $230,000 USD District of Columbia Annual Salary Range $100,500 to $245,000 USD Illinois Annual Salary Range $87,400 to $230,000 USD Maryland Annual Salary Range $94,400 to $230,000 USD Massachusetts Annual Salary Range $94,400 to $245,000 USD Minnesota Annual Salary Range $94,400 to $230,000 USD New York Annual Salary Range $87,400 to $266,300 USD New Jersey Annual Salary Range $100,500 to $266,300 USD Washington Annual Salary Range $100,500 to $245,400 USD Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. What’s it like to be a part of NeuraFlash, Part of Accenture? - Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we’re focused on keeping everyone connected and unified as one team. - Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients. - Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done - Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small. - Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.

Job Description: We are seeking an experienced and highly capable marketing automation leader with deep expertise in Pardot (Marketing Cloud Account Engagement) and Salesforce to help strengthen and scale a growing marketing operations function. This role will serve as a strategic and hands-on partner responsible for improving platform performance, building core automation programs, and driving operational maturity across lead management, campaign execution, scoring, routing, tracking, and data health. The ideal candidate brings both technical depth and business judgment, with the ability to move quickly, work from an existing backlog, and translate marketing goals into scalable execution. This person will not be starting from zero. The environment has already been assessed, priorities have been identified, and key workflows are being defined in partnership with other business teams. Success in this role will come from stepping into that foundation, building efficiently inside Pardot, improving integration and visibility with Salesforce, and helping marketing operations move from basic email execution to a more modern, automated, insight-driven capability. Responsibilities: - Collaborate with marketing, sales operations, and business stakeholders to understand current priorities, backlog items, and desired outcomes. - Translate defined business requirements into scalable Pardot and Salesforce functionality. - Build and optimize Engagement Studio programs, segmentation, nurtures, automation rules, completion actions, dynamic lists, forms, landing pages, and campaign workflows. - Implement and refine lead scoring, grading, qualification logic, and lifecycle management aligned to current go-to-market strategy. - Partner with Salesforce stakeholders to ensure lead and contact workflows, routing logic, field mapping, and sync behavior operate effectively across systems. - Improve database health by identifying gaps related to duplication, stale data, enrichment, and overall marketing automation hygiene. - Evaluate current website tracking and campaign attribution setup, troubleshoot tracking issues, and improve visibility into prospect activity and engagement. - Recommend and implement practical enhancements that improve usability, reporting, sales visibility, and marketing execution speed. - Help establish core operational standards, documentation, naming conventions, and scalable ways of working within Pardot. - Provide informed guidance on feature gaps, plugin-equivalent functionality, and best-practice approaches based on deep platform knowledge. - Surface additional opportunities for improvement while executing against immediate priorities, helping maintain a clear and actionable backlog. - Support reporting and insight generation across campaign performance, engagement trends, and operational effectiveness. Required Experience: - 7+ years of experience in marketing operations or marketing automation, with significant hands-on experience in Pardot / Marketing Cloud Account Engagement. - Strong expertise in Salesforce and its integration with marketing automation workflows. - Demonstrated success building and optimizing lead management processes, scoring models, nurtures, and campaign automation in fast-paced B2B environments. - Experience troubleshooting sync, tracking, routing, and attribution issues across marketing and sales systems. - Strong understanding of database management, data hygiene, enrichment, deduplication, and lifecycle operations. - Ability to work from an existing strategic direction and convert priorities into fast, high-quality execution. - Comfort operating as both builder and advisor, with the judgment to recommend improvements without requiring a lengthy discovery phase. - Excellent communication skills and the ability to translate technical platform concepts into clear business recommendations. - Highly organized, self-directed, and able to manage multiple priorities with speed and precision. - Experience with tools such as ZoomInfo, Google Tag Manager, and other common go-to-market technologies is preferred. - Pardot / Account Engagement and Salesforce certifications are strongly preferred. Ideal Candidate Profile: This role is well suited for someone who knows how to step into an under-optimized marketing automation environment, quickly assess what matters most, and begin building meaningful improvements right away. The right candidate combines platform fluency with operational pragmatism, understands how marketing and sales processes should connect, and can help create scale without overcomplicating the path forward. Success in This Role Looks Like: - A cleaner and more usable Pardot environment. - Working lead scoring and lifecycle logic aligned to the business. - Improved Salesforce visibility into prospect engagement. - More reliable tracking and better automation performance. - Faster execution against an existing backlog with thoughtful recommendations for what should come next. About RevOpsforce: We are On-Demand, Technical RevOps Experts for Go-to-Market Teams. RevOpsforce is a tech-enabled consulting firm redefining how B2B SaaS companies scale and optimize revenue operations. We eliminate inefficiencies, reduce costs, and accelerate execution by streamlining tech stacks, automating workflows, and integrating data for full go-to-market alignment. We don’t just advise—we execute, delivering hands-on solutions that drive real impact. Backed by a network of top-tier RevOps experts, we partner with high-growth companies to build scalable, efficient, and cost-effective revenue engines. If you're looking to work on cutting-edge projects that shape the future of RevOps, we’d love to have you on board. Type: Contract, hourly We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. www.revopsforce.com

Job Family: SAAS/PAAS/Cloud Consulting Travel Required: Up to 25% Clearance Required: Ability to Obtain Secret What You Will Do: As a Salesforce Solution Architect, you will lead the design and delivery of innovative, scalable Salesforce solutions that drive digital transformation across public sector and enterprise clients. You will collaborate with delivery teams, technical leads, and client stakeholders to translate complex business needs into actionable Salesforce strategies, with a focus on Public Sector Solutions and enterprise-grade implementations. Responsibilities include: - Architect and implement Salesforce solutions, including configuration of Public Sector Solutions, complex data models, integrations, and automation. - Lead discovery and requirements refinement sessions to uncover business, functional, and technological needs. - Provide pre-delivery support, including effort estimates, staffing recommendations, and solution envisioning. - Own the Salesforce solution architecture and ensure alignment with platform best practices. - Support RFP responses and proposal development for Salesforce engagements. - Coordinate with delivery teams to ensure seamless hand-off and execution of solutions. - Mentor junior staff and contribute to internal knowledge-sharing and accelerator development. - Stay current on Salesforce product releases, acquisitions, and emerging capabilities. - Engage with Salesforce and partner ecosystems for implementation strategies. - Evangelize Salesforce value across industries, including public sector, healthcare, and financial services. What You Will Need: - At least ONE (1) active Salesforce architect accreditation. - Must be able to OBTAIN and MAINTAIN a Federal or DoD "SECRET" security clearance; candidates must obtain approved adjudication of clearance prior to onboarding with Guidehouse. Candidates with an ACTIVE "SECRET" or higher-level clearance are preferred. - BA/BS degree - Minimum of TEN (10) years of professional experience, including: - At least FIVE (5) years of Salesforce implementation experience in agile environments. - At least FIVE (5) years of external consulting experience. - At least FIVE (5) years of experience in solution architecture. - Proven ability to design and optimize business processes and integrate across systems. - Experience writing user stories and designing Salesforce integrations and data migrations. - Strong client-facing communication and presentation skills. What Would Be Nice To Have: - Salesforce certifications in Public Sector Solutions, Integration Architecture, or other advanced domains. - An ACTIVE and MAINTAINED "SECRET" Federal or DoD security clearance - Experience with compliance frameworks (508, HIPAA, CJIS, NIST). - Background in consulting (Big Four or Salesforce Gold Partner). - Familiarity with Microsoft Power Platform, Graph API, or Copilot Studio as complementary technologies. The annual salary range for this position is $122,000.00-$203,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs. What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: - Medical, Rx, Dental & Vision Insurance - Personal and Family Sick Time & Company Paid Holidays - Position may be eligible for a discretionary variable incentive bonus - Parental Leave and Adoption Assistance - 401(k) Retirement Plan - Basic Life & Supplemental Life - Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts - Short-Term & Long-Term Disability - Student Loan PayDown - Tuition Reimbursement, Personal Development & Learning Opportunities - Skills Development & Certifications - Employee Referral Program - Corporate Sponsored Events & Community Outreach - Emergency Back-Up Childcare Program - Mobility Stipend About Guidehouse Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.