• Engineer Secure and Resilient Infrastructure: Design, build, maintain, and improve secure, scalable, and highly available infrastructure in our multi-cloud environment (primarily AWS) using Infrastructure as Code (IaC) principles with tools like Terraform, Kubernetes, and Helm. • Automate Proactive Security: Engineer and automate threat detection, incident response, and vulnerability management processes. You will build the tools and workflows that allow us to respond to threats at machine speed. • Secure the Software Development Lifecycle: Architect and secure our CI/CD pipelines, integrating automated security tooling (SAST, DAST, SCA) to provide developers with fast, actionable feedback. • Master Container Security: Manage, operate, and secure our container orchestration platform (Kubernetes), implementing best practices for container security from the registry to runtime, including knowledge of hardening requirements such as CIS Benchmarks or DISA STIG. • Lead Incident Response: Act as a technical lead during security and reliability incidents, driving resolution and conducting blameless post-mortems to engineer preventative solutions. • Drive Automated Compliance: Implement and automate technical controls to ensure continuous compliance with frameworks such as FedRAMP, SOC 2, and ISO 27001. • Mentor and Lead: Serve as a subject matter expert for security and reliability, mentoring other engineers and championing a culture of operational excellence and security ownership across the organization.

• Manage 3–4 Team Leads across all concierge functions. • Provide daily coaching, feedback, and support to develop their judgment and leadership. • Build a culture where ownership, precision, and empathy are balanced with speed and quality. • Conduct regular reviews to support team member growth and performance. • Direct all client-facing operations during your shift with real-time decision-making. • Allocate resources, manage escalations, and resolve complex issues with calm confidence. • Ensure seamless handovers between shifts—nothing falls through the cracks. • Maintain 95%+ SLA adherence and 98%+ data accuracy through effective systems and team management. • Own the end-to-end client journey for your shift—every request, quote, booking, and follow-up. • Personally handle VIP clients and high-complexity situations requiring senior judgment. • Ensure clients receive timely updates, proactive solutions, and service exceeding expectations. • Turn service recovery moments into opportunities that strengthen client relationships. • Submit at least two documented process improvements per month that increase efficiency or quality. • Spot patterns in client feedback, system inefficiencies, and team performance—and solve them systematically. • Partner with Process Management and other teams to streamline workflows. • Use data to make decisions, validate improvements, and track impact. • Work closely with Product, Operations, and Leadership to implement new systems and scale consistency across shifts. • Represent the voice of both clients and your team in strategic discussions. • Contribute insights that shape how we grow globally while maintaining service quality.

• Manage 3–4 Team Leads across all concierge functions. • Provide daily coaching, feedback, and support to develop their judgment and leadership. • Build a culture where ownership, precision, and empathy are balanced with speed and quality. • Conduct regular reviews to support team member growth and performance. • Direct all client-facing operations during your shift with real-time decision-making. • Allocate resources, manage escalations, and resolve complex issues with calm confidence. • Ensure seamless handovers between shifts—nothing falls through the cracks. • Maintain 95%+ SLA adherence and 98%+ data accuracy through effective systems and team management. • Own the end-to-end client journey for your shift—every request, quote, booking, and follow-up. • Personally handle VIP clients and high-complexity situations requiring senior judgment. • Ensure clients receive timely updates, proactive solutions, and service exceeding expectations. • Turn service recovery moments into opportunities that strengthen client relationships. • Submit at least two documented process improvements per month that increase efficiency or quality. • Spot patterns in client feedback, system inefficiencies, and team performance—and solve them systematically. • Partner with Process Management and other teams to streamline workflows. • Use data to make decisions, validate improvements, and track impact. • Work closely with Product, Operations, and Leadership to implement new systems and scale consistency across shifts. • Represent the voice of both clients and your team in strategic discussions. • Contribute insights that shape how we grow globally while maintaining service quality.

Role Description We are a fast-growing property management company scaling from 65 to 200+ residential properties across Saint Louis, Missouri. We acquire, rehabilitate, and manage properties across long-term, mid-term, and short-term rental channels. We’re looking for a Property Operations & Maintenance Coordinator to become the backbone of our operations. You’ll oversee maintenance coordination, vendor management, and property readiness across multiple units. This role blends operational precision with customer experience, acting as the central hub connecting field teams, contractors, and internal stakeholders to keep everything running efficiently. Responsibilities - Coordinate maintenance labor, repairs, and vendor schedules across multiple properties - Serve as the main communication bridge between management and field teams - Track tenant move-outs, inspections, permits, and ensure compliance - Manage property operations end-to-end, including: - Scheduling contractors and overseeing repair timelines - Ordering materials and supplies from vendors - Tracking tasks using tools like Breezeway - Manage and update listings on platforms like Airbnb, Zillow, and Furnished Finder - Maintain property records, inventory, and coordinate utility setup and tracking Qualifications - 2+ years of experience in property management, maintenance coordination, or similar roles - Fluent in Spanish (native preferred) and professional English - Highly organized with strong project management and communication skills - Detail-oriented, proactive, and able to manage multiple priorities simultaneously Requirements - Remote role supporting U.S. operations (Saint Louis, Missouri) - Availability to work aligned with U.S. time zones Benefits - Be part of a fast-scaling real estate portfolio with real impact - Work remotely with a dynamic and growing team - Gain exposure to property operations, short-term rentals, and system scaling