• Manage 3–4 Team Leads across all concierge functions. • Provide daily coaching, feedback, and support to develop their judgment and leadership. • Build a culture where ownership, precision, and empathy are balanced with speed and quality. • Conduct regular reviews to support team member growth and performance. • Direct all client-facing operations during your shift with real-time decision-making. • Allocate resources, manage escalations, and resolve complex issues with calm confidence. • Ensure seamless handovers between shifts—nothing falls through the cracks. • Maintain 95%+ SLA adherence and 98%+ data accuracy through effective systems and team management. • Own the end-to-end client journey for your shift—every request, quote, booking, and follow-up. • Personally handle VIP clients and high-complexity situations requiring senior judgment. • Ensure clients receive timely updates, proactive solutions, and service exceeding expectations. • Turn service recovery moments into opportunities that strengthen client relationships. • Submit at least two documented process improvements per month that increase efficiency or quality. • Spot patterns in client feedback, system inefficiencies, and team performance—and solve them systematically. • Partner with Process Management and other teams to streamline workflows. • Use data to make decisions, validate improvements, and track impact. • Work closely with Product, Operations, and Leadership to implement new systems and scale consistency across shifts. • Represent the voice of both clients and your team in strategic discussions. • Contribute insights that shape how we grow globally while maintaining service quality.

• Manage 3–4 Team Leads across all concierge functions. • Provide daily coaching, feedback, and support to develop their judgment and leadership. • Build a culture where ownership, precision, and empathy are balanced with speed and quality. • Conduct regular reviews to support team member growth and performance. • Direct all client-facing operations during your shift with real-time decision-making. • Allocate resources, manage escalations, and resolve complex issues with calm confidence. • Ensure seamless handovers between shifts—nothing falls through the cracks. • Maintain 95%+ SLA adherence and 98%+ data accuracy through effective systems and team management. • Own the end-to-end client journey for your shift—every request, quote, booking, and follow-up. • Personally handle VIP clients and high-complexity situations requiring senior judgment. • Ensure clients receive timely updates, proactive solutions, and service exceeding expectations. • Turn service recovery moments into opportunities that strengthen client relationships. • Submit at least two documented process improvements per month that increase efficiency or quality. • Spot patterns in client feedback, system inefficiencies, and team performance—and solve them systematically. • Partner with Process Management and other teams to streamline workflows. • Use data to make decisions, validate improvements, and track impact. • Work closely with Product, Operations, and Leadership to implement new systems and scale consistency across shifts. • Represent the voice of both clients and your team in strategic discussions. • Contribute insights that shape how we grow globally while maintaining service quality.

Role Description We are a fast-growing property management company scaling from 65 to 200+ residential properties across Saint Louis, Missouri. We acquire, rehabilitate, and manage properties across long-term, mid-term, and short-term rental channels. We’re looking for a Property Operations & Maintenance Coordinator to become the backbone of our operations. You’ll oversee maintenance coordination, vendor management, and property readiness across multiple units. This role blends operational precision with customer experience, acting as the central hub connecting field teams, contractors, and internal stakeholders to keep everything running efficiently. Responsibilities - Coordinate maintenance labor, repairs, and vendor schedules across multiple properties - Serve as the main communication bridge between management and field teams - Track tenant move-outs, inspections, permits, and ensure compliance - Manage property operations end-to-end, including: - Scheduling contractors and overseeing repair timelines - Ordering materials and supplies from vendors - Tracking tasks using tools like Breezeway - Manage and update listings on platforms like Airbnb, Zillow, and Furnished Finder - Maintain property records, inventory, and coordinate utility setup and tracking Qualifications - 2+ years of experience in property management, maintenance coordination, or similar roles - Fluent in Spanish (native preferred) and professional English - Highly organized with strong project management and communication skills - Detail-oriented, proactive, and able to manage multiple priorities simultaneously Requirements - Remote role supporting U.S. operations (Saint Louis, Missouri) - Availability to work aligned with U.S. time zones Benefits - Be part of a fast-scaling real estate portfolio with real impact - Work remotely with a dynamic and growing team - Gain exposure to property operations, short-term rentals, and system scaling

Role Description The CDL Program Readiness Coordinator is responsible for the virtual management of student financial packaging and administrative compliance. This role ensures that CDL candidates are financially cleared and educationally eligible before their start dates. Operating in a high-volume, remote environment, this position serves as the primary liaison between students, workforce agencies, and campus operations to ensure 100% "Ready to Start" (RTS) status for every cohort. Key Responsibilities - Financial Portfolio Management & Student Counseling - Provide comprehensive and accurate investment overviews and funding summaries to all prospective students, ensuring financial clarity and transparency regardless of the final enrollment outcome. - Advise incoming and re-entry students on the availability of funding resources (WIOA, VA, Third-Party, Cash, etc.) to cover tuition and program costs. - Set up and prioritize packaging appointments based on upcoming cohort start dates. - Execute the payment collection process: process down payments, post transactions in Campus Nexus, and verify Auto Pay setup for all Unisa enrollments. - Proactively manage the CDL Packaging Pipeline and FARM Report to identify and resolve pending packaging statuses. - Regulatory Compliance & Administrative Oversight - Serve as the primary auditor for Proof of Education (POE) and DOT Physical/MVR requirements, ensuring 100% validity before final submission. - Launch DOT Physicals and MVRs as needed; track medical clearance and upload Medical Cards/physical results to student profiles. - Ensure all institutional Disclosures are signed and time-stamped correctly, and cross-verify that student names match all ID and DOT documentation. - Conduct "Missing Document" outreach (calls/texts) to maintain student momentum through the onboarding process. - Operational Pipeline & Readiness Tracking - Perform daily verification of pipeline metrics, including the number of fully packaged students, missing POE/DOT counts, and total collection amounts processed. - Categorize and track funding sources daily (Cash, VA, Employer Partnerships, Workforce Agencies, Third-Party Lending). - Analyze the "Ready to Start" (RTS) list and "Sit Report" for the upcoming cohort to ensure all students have cleared funding prior to the start date. - Contact WIOA Case Managers and VA Vocational Rehab counselors to expedite pending vouchers and approvals. - Strategic Reporting & Leadership - Prepare and lead the CDL Remote Campuses Ready to Start Review and attend Weekly SSM meetings to report on packaging statuses. - Submit a daily End of Day (EOD) Report and a Weekly Recap for review with the Senior Director of CDL Operations and Senior Director of Student Account Operations. - Manage the Monthly KPI Report (Enrollment-to-Packaged conversion) and the Aging Report to resolve long-standing balances. - Establish a schedule for upcoming Funding Information Sessions and attend monthly Post Start Review and "Lock" meetings to confirm final cohort numbers. Qualifications - High School Diploma (GED acceptable) from an academic institution accredited by an accrediting agency that is recognized by the U.S. Department of Education. - 1 year of experience in a customer service related field. - Ability to multi-task while maintaining organization. - Candid, honest, respectful communication skills (both verbal & written). - Highest levels of integrity, trust, respect, and professionalism, with ability and willingness to handle sensitive and confidential situations and documentation. Requirements - 1 year prior experience in Financial Aid & Collections. - Experience with CampusVue (Campus Nexus). - Associate’s degree or higher from an academic institution accredited by an accrediting agency that is recognized by the U.S. Department of Education. - Previous experience in CDL or vocational school operations. Physical Demands - Mobility & Balance: Ability to frequently climb in/out of the cab, bend, squat, kneel, twist and reach to perform pre/post-trip inspections and navigate tight spaces. - Strength: Ability to crank trailer landing gear (often 100+ lbs), handle training and safety equipment, and potentially assist with loading/unloading (if applicable). - Endurance: Ability to sustain physical activity and be alert during extending driving and instructional periods, including exposure to varying weather conditions such as heat, cold, wind, rain, ice or snow. - Sensory Acuity and Overall Health: Must possess and maintain a valid DOT Medical Examiner’s Certificate and meet DOT physical qualifications required to hold a CDL, with or without reasonable accommodations, as required by Federal regulations. Work Environment Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is usually not exposed to weather conditions. The noise level in the work environment is usually moderate. Note This is not necessarily an exhaustive list of all responsibilities, skills, duties, or requirements associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or require that other or different tasks be performed when circumstances change.