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Fresh Prints logo
Fresh Prints

America's fastest growing collegiate custom apparel company six years in a row.

Travel Operations Manager – Luxury Travel Leadership

OperationsOperationsFull TimeRemoteSeniorTeam 11-50Since 2013H1B No SponsorCompany SiteLinkedIn

Location

India

Posted

92 days ago

Salary

0

Seniority

Senior

Bachelor Degree4 yrs expExperience acceptedEnglish

Job Description

Travel Operations Manager – Luxury Travel Leadership

Fresh Prints

• Manage 3–4 Team Leads across all concierge functions. • Provide daily coaching, feedback, and support to develop their judgment and leadership. • Build a culture where ownership, precision, and empathy are balanced with speed and quality. • Conduct regular reviews to support team member growth and performance. • Direct all client-facing operations during your shift with real-time decision-making. • Allocate resources, manage escalations, and resolve complex issues with calm confidence. • Ensure seamless handovers between shifts—nothing falls through the cracks. • Maintain 95%+ SLA adherence and 98%+ data accuracy through effective systems and team management. • Own the end-to-end client journey for your shift—every request, quote, booking, and follow-up. • Personally handle VIP clients and high-complexity situations requiring senior judgment. • Ensure clients receive timely updates, proactive solutions, and service exceeding expectations. • Turn service recovery moments into opportunities that strengthen client relationships. • Submit at least two documented process improvements per month that increase efficiency or quality. • Spot patterns in client feedback, system inefficiencies, and team performance—and solve them systematically. • Partner with Process Management and other teams to streamline workflows. • Use data to make decisions, validate improvements, and track impact. • Work closely with Product, Operations, and Leadership to implement new systems and scale consistency across shifts. • Represent the voice of both clients and your team in strategic discussions. • Contribute insights that shape how we grow globally while maintaining service quality.

Job Requirements

  • 4+ years in luxury travel, hospitality, or high-touch service operations (apply even if you don’t have all the experience but are confident in your skillset).
  • 2+ years in a leadership or management role—you’ve coached teams, not just managed tasks.
  • Strong GDS proficiency (Sabre preferred)—comfortable with fare rules, complex routing, and ticketing.
  • Data-driven approach—you use metrics to spot trends and improve performance.
  • Excellent written and verbal communication—you can coach with clarity and write polished client messages.
  • Calm under pressure—when everything hits at once, you’re the steady presence.

Benefits

  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Professional development budget
  • Home office setup allowance
  • Global team events

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