Array Behavioral Care is the nation's leading virtual psychiatry and therapy practice. As the leading mental health provider, Array is on a mission to transform access to quality, timely behavioral health care through innovative telepsychiatry solutions and services that span the entire care continuum, from the hospital to the home. Array partners with an extensive network of hospitals, health systems, community healthcare organizations, and payors to improve access and deliver the highest quality of care to patients. ABOUT THE ROLE The Revenue Cycle Management Patient Services Coordinator is responsible for delivering responsive, high-quality support to both internal and external stakeholders through phone, email, and billing systems. This position plays a key role in maintaining efficient revenue cycle operations by supporting accounts receivable activities, addressing workflow issues, and ensuring accurate and timely processing of billing related tasks. The Revenue Cycle Management Patient Services Coordinator will bring strong communication skills, attention to detail, and problem-solving abilities, and will work closely with revenue cycle staff, clinicians, and administrative teams to ensure a smooth and effective billing experience for patients and providers. WHAT YOU’LL DO - Assist in maintaining best practice in the Revenue Cycle Management Process - Provide support for patients and clinicians when identifying issues or breakdowns in the billing workflow - Work in KeyCare Demographic and insurance queues by reviewing and processing demographic and insurance information within KeyCare to ensure patient records are accurate and up to date. Validate insurance coverage, correct data discrepancies, and escalate issues that may impact claim submission. - Refile claims to the payers, document trends and identify root cause to ensure success of first appeal. - Collaborate with billing, coding, and administrative staff to research denials, determine root causes, and take appropriate corrective actions. Support the resolution of payer discrepancies to recover revenue, prevent future issues, and maintain compliant billing practices. - Manage incoming payer, patient, and vendor correspondence and take appropriate action on each. Ensure that all communications are accurately indexed and accessible for audit, follow-up, and documentation purposes. - Assist in verifying collector activity and refund batches for accuracy, ensuring that adjustments, write-offs, and patient or payer refunds are calculated properly and supported by necessary documentation. - Respond to patient inquiries with professionalism and clarity, providing support related to billing questions, account balances, payment options, and insurance coverage. Maintain empathetic, service-oriented communication while ensuring compliance with privacy and confidentiality standards. - Follow all standard operating procedures and ensure any workflow changes are appropriately documented in a revised version on Microsoft 365 once approved. - Other duties as needed WHAT WE’RE LOOKING FOR - Working knowledge of the practices, procedures, and concepts of healthcare revenue cycle, preferably behavioral healthcare - Ability to relate and communicate positively, effectively, and professionally with internal and external stakeholders - Preferred 1 years’ experience in revenue cycle management, patient financial services, and health information systems - Work calmly and respond courteously under pressure - Collaborate and accept direction - Exhibits strong verbal and written communication and demonstrates excellent customer service skills - Ability to be adaptable, working with challenging and demanding tasks and customers - Ability to quickly evaluate and prioritize tasks in a fast-paced environment - Demonstrate detail-orientation and superior time management skills - Proficiency in MS Office (Word, Excel, PowerPoint), with strong data entry skills - Knowledge in EMR Applications (Athena, Mahler) POSITION LOGISTICS · 100% remote position · Reports to VP, Revenue Cycle COMPENSATION AND BENEFITS - The pay range for this role is $17 - $22 an hour. This information reflects the anticipated salary range for this position using current market data. The final offer will be determined based on an individual's skills, years of experience, education, capacity, licenses, and other job-related factors permitted by law. - Medical, dental, and vision insurance, employer paid life & long-term disability insurance, additional voluntary benefits include short-term disability, voluntary employee, spousal and child life insurance, accident, critical illness, hospital, or confinement insurance and flexible spending accounts (FSA) and health savings account (HSA) contributions - 15 days of accrued PTO annually, plus 8 paid holidays and 3 floating holidays - 401k Beware of fraudulent job postings and messages from scammers impersonating Array Behavioral Care employees and Recruiters. The only valid email addresses from Array Behavioral Care will be firstname.lastname@arraybc.com and we will not ask you to download an app onto your phone in order to conduct your interview.

• Design and maintain semantic layers and reporting models used in BI tools such as Looker, PowerBI, Tableau, or similar platforms • Define and maintain standardized metric definitions used across dashboards and reporting environments • Create reusable measures, calculated fields, and explore structures to support scalable reporting • Manage BI platform permissions, access controls, and governance • Maintain documentation for key reporting metrics, explores, and dashboards • Design and build executive and operational dashboards for revenue teams • Create reporting for pipeline, funnel, marketing performance, and revenue analytics • Develop reusable dashboard templates that can be deployed across multiple client environments • Structure dashboards to ensure clarity, usability, and decision-focused reporting • Maintain and improve existing dashboards to ensure accuracy and usability • Optimize BI queries, explores, and derived tables to improve dashboard performance • Identify and resolve slow queries or inefficient reporting structures • Work closely with Analytics Engineers to improve underlying data models for reporting • Implement best practices to reduce query costs and improve dashboard load times • Ensure reporting environments scale efficiently across multiple client environments • Standardize KPI definitions and reporting logic across dashboards and analytics environments • Establish and maintain dashboard naming conventions and reporting standards • Maintain an organized catalog of dashboards and reporting assets • Identify and consolidate duplicate or redundant reporting assets • Ensure reporting outputs remain consistent across stakeholders and systems • Design dashboards and visualizations that clearly communicate complex revenue insights • Translate analytical models and metrics into intuitive visual reporting experiences • Simplify complex analytics into clear visuals for executive and operational audiences • Ensure dashboards answer meaningful business questions rather than simply displaying data

Role Description The Revenue Operations Analyst is the primary architect of our end-to-end revenue lifecycle and go-to-market workflows. In this role, you will serve as the "connective tissue" between Sales, Customer Success, and Onboarding. Your mission is to ensure that the revenue engine runs without friction, from the initial lead to the final handoff. You won't just be watching the data; you’ll be building the guardrails and automated workflows that allow our customer-facing teams to scale. This is a high-impact role that requires a blend of operational rigor, technical CRM expertise, and a proactive approach to process optimization. Qualifications - 2+ years of experience in Revenue Operations, Sales Operations, or a similar data-centric role focused on the customer lifecycle. - High proficiency in HubSpot is non-negotiable, with deep experience in Workflows, Custom Objects, and Deal Stage automation. - Expertise in Excel (Pivot Tables, XLOOKUP) and CRM reporting to visualize trends and identify process breakdowns. - Proven experience managing the "Hand-off" process (Sales-to-Onboarding) within a B2B environment. Requirements - Audit "Closed Won" deals to ensure commercial terms are accurate and that all automated handoffs to Onboarding and CS are triggered flawlessly. - Build and maintain HubSpot workflows that power the transition from Sales to Onboarding, ensuring no customer "falls through the cracks." - Partner with Marketing, Sales, Customer Success, and Finance to optimize existing processes and implement new ones when strategic changes occur. - Proactively track deal velocity and stage gates, ensuring all required checks and balances are met before a deal progresses. - Act as the gatekeeper for CRM hygiene, following up with stakeholders for missing information and ensuring SPIFF payouts are calculated based on verified deal data. - Continuously audit the data flow between HubSpot and downstream project management tools to identify root causes of discrepancies and implement long-term fixes. Benefits - 100% remote work environment - 100% employer-paid medical insurance (plus Dental and Vision within 30 days) - Equity package - Flexible PTO (with 15 days minimum) - 401(k), FSA, and HSA options - Learning Stipend & WFH Equipment - A collaborative, high-ownership culture where your optimizations directly impact company growth. Interview Process - Initial Screen (30 min) - Hiring Manager Interview (45 min) - Cross-collaborative Interview (45 min) - Virtual Roundtable (60 min) & Career Journey Interview (60 min) - Reference Checks

Role Description National Debt Relief is looking for a Senior Manager Revenue Operations to guide the strategy, analytics, and operational governance of our lead routing ecosystem. This role sits at a critical junction between data, engineering, and sales strategy. You will own how leads are distributed across sales teams, ensuring the right leads reach the right teams at the right time to maximize conversion and revenue performance. You will combine deep analytical thinking with strong cross-functional leadership, working closely with Engineering, Sales Strategy, and Revenue Operations to evolve how routing decisions are made. The ideal candidate is a strategic thinker and ruthless prioritizer who can turn complex data into clear recommendations and drive measurable improvements to revenue outcomes. This role is also a people leadership position, responsible for guiding analysts and elevating the team’s impact through better analytics, dashboards, and strategic insights. Qualifications - Bachelor’s degree in Business, Economics, Analytics, Statistics, or a related field - Master’s degree preferred (MBA, MS in Analytics, Economics, Data Science, etc.) - 7+ years of experience in analytics, strategy, revenue operations, consulting, or a related field - Experience managing analysts or leading analytical workstreams - Proven track record translating data into strategic recommendations that influence business outcomes - Experience working cross-functionally with technical teams and sales teams Requirements - Strong analytical and strategic thinking skills - Excellent stakeholder management and cross-functional leadership - Ability to communicate complex insights clearly to executive audiences - Experience building dashboards and analytics solutions - Experience working with BI tools such as Sigma, Tableau or Power BI - Exposure to Salesforce data and sales pipeline analytics preferred - Computer competency and ability to work with a computer - Prioritize multiple tasks and projects simultaneously - Exceptional written and verbal communication skills - Punctuality expected, ready to report to work on a consistent basis - Attain and maintain high performance expectations on a monthly basis - Work in a fast-paced, high-volume setting - Use and navigate multiple computer systems with exceptional multi-tasking skills - Remain calm and professional during difficult discussions - Take constructive feedback Benefits - Generous Medical, Dental, and Vision Benefits - 401(k) with Company Match - Paid Holidays, Volunteer Time Off, Sick Days, and Vacation - 12 weeks Paid Parental Leave - Pre-tax Transit Benefits - No-Cost Life Insurance Benefits - Voluntary Benefits Options - ASPCA Pet Health Insurance Discount - Access to your earned wages at any time before payday Company Description National Debt Relief was founded in 2009 with the goal of helping an expanding number of consumers deal with overwhelming debt. We are one of the most-trusted and best-rated consumer debt relief providers in the United States. As a leading debt settlement organization, we have helped over 450,000 people settle over $10 billion of debt, while empowering them to lead a healthier financial lifestyle and feel free to live their best life. Rated A+ by the Better Business Bureau, our goal is to help individuals and families get out of debt with the least possible cost through conducting financial consultations, educating the consumer and recommending the appropriate solution. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.