National Debt Relief

Role Description As a recognized leader in the debt relief industry, we’re seeking compassionate, results-driven Inside Sales Representatives who can empower future clients to regain financial confidence and reclaim their sense of well-being. Every interaction is an opportunity to ignite the courage clients need to take bold steps toward their financial future. Through your compassion and expertise, you help them build resilience and move forward on their debt relief journey. The ideal candidate will become an expert in our debt relief solutions and deliver best-in-class consultations to prospective clients. They are comfortable navigating sensitive and stressful conversations, remaining calm, professional, and empathetic while supporting consumers as they take steps toward financial stability. They are flexible to work varied schedules and can adapt to changing business needs. They are results-driven, with a passion to perform at high levels, and eager to leverage our targeted marketing channels, which eliminate the need for cold calling. We are currently hiring for positions in AZ, FL, GA, MI, NC, NV, PA, SC, TN, TX, and UT. This is a remote position with an expected start date of 6/5/2026. Work schedules for this role are variable and fluctuate based on business and operational needs and may include evenings, weekends, and non-consecutive days off and typically supports 8-hour shifts within our operational hours. Responsibilities - Consult and enroll qualified clients into National Debt Relief’s debt relief programs or recommended options - Document client discussions clearly and concisely using Salesforce customer relationship management software - Complete IAPDA certification within the first year (company sponsored) - Meet performance criteria set forth by the management team. Performance criteria subject to change based on company baselines. - Adhere to National Debt Relief and Sales department policies and procedures and any applicable changes to either - Accurately recall and document call information, skillfully navigate multiple computer systems with strong multitasking abilities - De-escalate stressful situations, provide empathetic support to vulnerable clients, and be open to receiving and applying constructive feedback to continuously improve performance Qualifications - 2+ years of experience in a client-facing role, or a college associate's degree equivalent - Sales experience a plus - Strong business acumen and professionalism - Excellent communication skills both verbal and written - Previous remote work experience highly preferred - Reliable attendance and punctuality are essential - Career-minded with a focus on long-term advancement within the organization - Proven ability to remain effective and adjust promptly in a fast-paced workplace - Computer competency and ability to work with a computer - Prioritize multiple tasks and projects simultaneously - Exceptional written and verbal communication skills - Punctuality expected, ready to report to work on a consistent basis Requirements - Base rate for position starts at $31,200 annually - Role is eligible for uncapped commissions and bonuses which bring total average compensation your first year to $85,000 annually - The top 20% of the team can make up to $130K Benefits - Generous Medical, Dental, and Vision Benefits - 401(k) with Company Match - Paid Holidays, Volunteer Time Off, Sick Days, and Vacation - 12 weeks Paid Parental Leave - Pre-tax Transit Benefits - No-Cost Life Insurance Benefits - Voluntary Benefits Options - ASPCA Pet Health Insurance Discount - Wellness Incentive Program

Engage clients at risk of cancellation through effective communication, build rapport, provide solutions, and document interactions accurately while adhering to quality guidelines and performance criteria to drive client retention.

Title: Client Loyalty Specialist Location: United States Category Client Loyalty Position Type Regular Full-Time Job Description: Overview Due to our continued growth, we are looking for commission-driven, experienced Client Loyalty Specialists (Retention Agents) to join our team! In this role, you will support National Debt Relief clients at risk of canceling their service through inbound and outbound communication and digital channels. Our team serves as a source of courage during clients' most uncertain moments, and each interaction is an opportunity to empower them to stay on track toward regaining control of their finances. This role requires professionalism, adaptability, strong active listening skills, and the ability to de-escalate challenging situations. We drive retention by exemplifying our core values and delivering an exceptional client experience. This position has an expected start date of 5/18/2026.  This is a full-time remote role (40hrs/week) 9 AM - 10 PM EST local time. We are currently hiring for positions in AZ, FL, GA, MI, NC, NV, PA, SC, TN, TX, and UT. Responsibilities - Engage and retain clients at risk of canceling their enrollment through inbound and outbound calls, email, and digital channels - Build quick rapport with clients and apply both persuasive rebuttal skills and problem-solving strategies while providing solutions that will help clients stay in program - Follow established quality guidelines to ensure clients are cared for with integrity - Show the values and benefits of the program to clients - Document client discussions clearly and concisely using Salesforce customer relationship management software - Meet performance criteria set forth by the management team (subject to change based on company baselines) - Adhere to National Debt Relief and Retention department policies and procedures, including any applicable updates Qualifications - 2+ years of phone-based experience in sales, collections, banking, or loan services with a strong focus on persuasion and account management - High school diploma required - Experience in sales and account management, consistently meeting or exceeding performance expectations - Excellent verbal and written communication skills - Outstanding interpersonal skills Soft Skills Qualifications Include the Ability to: - Clearly explain details about the company's debt settlement program to current clients - Recall details of calls with clients and to record those details accurately in Salesforce - De-escalate stressful situations - Support and calm vulnerable or upset clients - Remain calm and professional during difficult discussions National Debt Relief Role Qualifications: - Computer competency and ability to work with a computer - Prioritize multiple tasks and projects simultaneously - Exceptional written and verbal communication skills - Punctuality expected, ready to report to work on a consistent basis - Attain and maintain high performance expectations on a monthly basis - Work in a fast-paced, high-volume setting - Use and navigate multiple computer systems with exceptional multi-tasking skills - Remain calm and professional during difficult discussions - Take constructive feedback - Available for full-time position, overtime eligible if classified non-exempt Compensation Information Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for each position across the US. Within the range, individual pay is determined by work location, job-related skills, experience, and relevant education or training. This good faith pay range is provided in compliance with NYC law and the laws of other jurisdictions that may require a salary range in job postings. This role offers a base rate of $18/hr, with the opportunity to earn performance-based bonuses and commissions. Many team members who consistently apply strong effort and deliver results earn a total average annual compensation of around $72,000. About National Debt Relief National Debt Relief was founded in 2009 with the goal of helping an expanding number of consumers deal with overwhelming debt. We are one of the most-trusted and best-rated consumer debt relief providers in the United States. As a leading debt settlement organization, we have helped over 450,000 people settle over $10 billion of debt, while empowering them to lead a healthier financial lifestyle and feel free to live their best life. At National Debt Relief, we treat our clients like real people. Our purpose is to elevate, empower, and transform their lives. Rated A+ by the Better Business Bureau, our goal is to help individuals and families get out of debt with the least possible cost through conducting financial consultations, educating the consumer and recommending the appropriate solution. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible. Benefits National Debt Relief is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs. Our extensive benefits package includes: - Generous Medical, Dental, and Vision Benefits - 401(k) with Company Match - Paid Holidays, Volunteer Time Off, Sick Days, and Vacation - 12 weeks Paid Parental Leave - Pre-tax Transit Benefits - No-Cost Life Insurance Benefits - Voluntary Benefits Options - ASPCA Pet Health Insurance Discount - Access to your earned wages at any time before payday National Debt Relief is a certified Great Place to Work! National Debt Relief is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. #LI-REMOTE

Role Description In the Client Success Agent role, you’ll bring courage into every conversation, empowering clients with the confidence to take control of their financial future. Your compassion and expert guidance will inspire resilience and progress throughout their debt relief journey. The Client Success Agent provides exceptional voice support in an unscripted environment for clients enrolled in the company’s debt settlement program. A typical day includes: - Handling inbound and outbound calls regarding complex financial situations - Maintaining accurate account documentation - Building strong rapport with clients This position has an expected start date of 5/11/2026. This is a full-time remote role. We are currently hiring for positions in AZ, FL, GA, MI, NC, NV, OK, PA, SC, TN, TX, and UT. The Client Success Agent role includes two levels that reflect increasing proficiency, scope, and responsibility: - Client Success Agent I – Developmental stage focused on mastering core responsibilities. Agents are expected to complete required training and demonstrate proficiency within the first four months in order to progress to Client Success Agent II. - Client Success Agent II – Applies advanced knowledge and manages more complex client scenarios, including legal and escalation related matters. We are seeking individuals who are available for the following 8 hour shift scheduling options: - Sunday to Thursday from 9am to 6pm EST - Tuesday to Saturday from 9am to 6pm EST - Monday to Friday from 1pm to 10pm EST - Monday to Friday from 12pm to 9pm EST - Monday to Friday from 10am to 7pm EST Responsibilities - Utilize CRM software (Salesforce) to respond to client calls and address concerns. - Resolve client inquiries and complex financial situations using empathy, confidence, and subject matter knowledge. - Document client discussions clearly and concisely. - Present settlement proposals to clients for approval. - Guide clients toward next steps to progress toward their financial goals. - Escalate and direct clients to leadership or other departments as needed. Level Distinction - Client Success Agent I – Development Track (Level 1) - Complete required Client Success Agent training and demonstrate proficiency in core responsibilities. - Handle standard client inquiries and occasional legal overflow using foundational legal training. - Build proficiency in client de-escalation, solutioning, and problem resolution. - Strengthen competency across systems, process navigation, and documentation accuracy. - Client Success Agent II (Level 2) - Apply knowledge gained through successful completion of Client Success Agent I responsibilities. - Primarily manage legal, pre-legal, lawsuit, summons, and creditor escalation calls. - Conduct complex de-escalations with distressed or high stakes client situations. - Interpret legal documentation and provide accurate next step guidance. - Maintain elevated compliance standards and documentation accuracy. - Serve as a subject matter resource on legal workflows, high risk patterns, and escalation trends. Qualifications - High school diploma or equivalent required; Bachelor's degree preferred. - Minimum 2 years in a customer service or relationship-based support role required. - Financial services or banking experience preferred. Requirements - To qualify for Client Success Agent II, individuals must: - Successfully complete all components of the Client Success Agent I role, including required training. - Demonstrate proficiency in core responsibilities and sustain performance expectations. - Complete up to four months of experience as a Client Success Agent I (inclusive of training and production time). - Meet expectations outlined in the evaluation criteria for advancement (training performance, production trends, and legal upskilling assessment). Required Skills/Abilities - Ability to de-escalate vulnerable clients using empathy and active listening. - Strong working knowledge of client service processes and use of internal knowledge bases. - Exceptional attention to detail; strong organizational and multi-system navigation skills. - Strong critical thinking and problem-solving abilities. - Ability to remain calm, confident, and professional when handling complex issues. - Proficiency in Microsoft Excel and Office. - Ability to clearly explain debt settlement program details. - Ability to recall and accurately document detailed client conversations in Salesforce. Compensation Information Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for each position across the US. Within the range, individual pay is determined by work location, job-related skills, experience, and relevant education or training. The salary for this position is $20/hr + eligible for performance-based bonuses. Benefits - Generous Medical, Dental, and Vision Benefits - 401(k) with Company Match - Paid Holidays, Volunteer Time Off, Sick Days, and Vacation - 12 weeks Paid Parental Leave - Pre-tax Transit Benefits - No-Cost Life Insurance Benefits - Voluntary Benefits Options - ASPCA Pet Health Insurance Discount - Access to your earned wages at any time before payday

Role Description Due to our continued growth, we are looking for commission-driven, experienced Client Loyalty Specialists (Retention Agents) to join our team! In this role, you will support National Debt Relief clients at risk of canceling their service through inbound and outbound communication and digital channels. Our team serves as a source of courage during clients’ most uncertain moments, and each interaction is an opportunity to empower them to stay on track toward regaining control of their finances. This role requires professionalism, adaptability, strong active listening skills, and the ability to de-escalate challenging situations. We drive retention by exemplifying our core values and delivering an exceptional client experience. This position has an expected start date of 5/18/2026. This is a full-time remote role (40hrs/week) 9 AM – 10 PM EST local time. We are currently hiring for positions in AZ, FL, GA, MI, NC, NV, PA, SC, TN, TX, and UT. Responsibilities - Engage and retain clients at risk of canceling their enrollment through inbound and outbound calls, email, and digital channels. - Build quick rapport with clients and apply both persuasive rebuttal skills and problem-solving strategies while providing solutions that will help clients stay in program. - Follow established quality guidelines to ensure clients are cared for with integrity. - Show the values and benefits of the program to clients. - Document client discussions clearly and concisely using Salesforce customer relationship management software. - Meet performance criteria set forth by the management team (subject to change based on company baselines). - Adhere to National Debt Relief and Retention department policies and procedures, including any applicable updates. Qualifications - 2+ years of phone-based experience in sales, collections, banking, or loan services with a strong focus on persuasion and account management. - High school diploma required. - Experience in sales and account management, consistently meeting or exceeding performance expectations. - Excellent verbal and written communication skills. - Outstanding interpersonal skills. - Ability to clearly explain details about the company's debt settlement program to current clients. - Recall details of calls with clients and to record those details accurately in Salesforce. - De-escalate stressful situations. - Support and calm vulnerable or upset clients. - Remain calm and professional during difficult discussions. Requirements - Computer competency and ability to work with a computer. - Prioritize multiple tasks and projects simultaneously. - Exceptional written and verbal communication skills. - Punctuality expected, ready to report to work on a consistent basis. - Attain and maintain high performance expectations on a monthly basis. - Work in a fast-paced, high-volume setting. - Use and navigate multiple computer systems with exceptional multi-tasking skills. - Take constructive feedback. - Available for full-time position, overtime eligible if classified non-exempt. Compensation Information Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for each position across the US. Within the range, individual pay is determined by work location, job-related skills, experience, and relevant education or training. This good faith pay range is provided in compliance with NYC law and the laws of other jurisdictions that may require a salary range in job postings. This role offers a base rate of $18/hr, with the opportunity to earn performance-based bonuses and commissions. Many team members who consistently apply strong effort and deliver results earn a total average annual compensation of around $72,000. Benefits - Generous Medical, Dental, and Vision Benefits. - 401(k) with Company Match. - Paid Holidays, Volunteer Time Off, Sick Days, and Vacation. - 12 weeks Paid Parental Leave. - Pre-tax Transit Benefits. - No-Cost Life Insurance Benefits. - Voluntary Benefits Options. - ASPCA Pet Health Insurance Discount. - Access to your earned wages at any time before payday.

Role Description National Debt Relief is seeking a collaborative and operationally minded Manager of Marketing Operations to support the analytics infrastructure and cross-functional workflows that power our marketing measurement capabilities. Reporting to the Director of Affiliate Analytics, this role sits at the intersection of analytics, stakeholder management, and operational execution helping ensure that insights reach the right people, at the right time, in the right format. This is not a heads-down analysis role. The ideal candidate is someone who excels at building relationships across teams, driving clarity in ambiguous environments, and translating analytical work into business-ready outputs. You will partner closely with marketing, finance, and data engineering to keep reporting pipelines running smoothly and to support the analytics team's ability to operate at scale. Responsibilities - Serve as a primary point of contact between the analytics team and cross-functional stakeholders, including marketing leadership, finance, and data engineering. - Partner with internal teams to translate business questions into well-scoped analytical projects, and ensure outputs are packaged in ways that drive action. - Maintain and improve operational documentation, including reporting cadences, data dictionaries, dashboard inventories, and process workflows. - Support the development and upkeep of dashboards and standardized reporting, coordinating with data engineering to surface clean, reliable data. - Own the maintenance of partner payout rules across reporting systems, ensuring accrued costs are accurate for day-to-day reporting and that end-of-month reconciled costs align between partner team managed rules and the finance team. - Facilitate cross-functional meetings, project syncs, and executive readouts, preparing materials and ensuring follow-through on action items. - Identify gaps in reporting coverage or analytical workflows and proactively propose solutions in partnership with the broader analytics team. - Help manage relationships with external data vendors and analytics platform providers, escalating issues and coordinating on product questions as needed. Qualifications - Bachelor's degree in a quantitative, business, or communications-adjacent discipline. - 6 years of experience in analytics operations, marketing analytics, or a related field within a cross-functional business environment. - Experience working with payout structures, cost accruals, or financial reconciliation processes in a marketing or partner context is a strong plus. - Strong understanding of digital marketing channels and how performance data flows from platforms into reporting environments. - Proven track record of managing stakeholder relationships across multiple teams and seniority levels. - Financial services experience preferred. - Experience in affiliate marketing is a plus, though not required. Requirements - Highly organized with strong project management instincts, able to juggle competing priorities without losing track of details. - Excellent written and verbal communication skills, with the ability to present analytical concepts clearly to non-technical audiences. - Comfortable operating in a fast-paced, evolving environment where processes are still being built. - Experience working with BI tools such as Sigma, Looker, or Tableau; comfort navigating data at the SQL level is a plus. - Computer competency and ability to work with a computer. - Prioritize multiple tasks and projects simultaneously. - Exceptional written and verbal communication skills. - Punctuality expected, ready to report to work on a consistent basis. - Attain and maintain high performance expectations on a monthly basis. - Work in a fast-paced, high-volume setting. - Use and navigate multiple computer systems with exceptional multi-tasking skills. - Remain calm and professional during difficult discussions. - Take constructive feedback. - Available for full-time position, overtime eligible if classified non-exempt. Compensation Information Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for each position across the US. Within the range, individual pay is determined by work location, job-related skills, experience, and relevant education or training. This good faith pay range is provided in compliance with NYC law and the laws of other jurisdictions that may require a salary range in job postings. The salary for this position is $124,500 to $143,000 annually. Benefits - Generous Medical, Dental, and Vision Benefits. - 401(k) with Company Match. - Paid Holidays, Volunteer Time Off, Sick Days, and Vacation. - 12 weeks Paid Parental Leave. - Pre-tax Transit Benefits. - No-Cost Life Insurance Benefits. - Voluntary Benefits Options. - ASPCA Pet Health Insurance Discount. - Access to your earned wages at any time before payday. Company Description National Debt Relief was founded in 2009 with the goal of helping an expanding number of consumers deal with overwhelming debt. We are one of the most-trusted and best-rated consumer debt relief providers in the United States. As a leading debt settlement organization, we have helped over 450,000 people settle over $10 billion of debt, while empowering them to lead a healthier financial lifestyle and feel free to live their best life. At National Debt Relief, we treat our clients like real people. Our purpose is to elevate, empower, and transform their lives. Rated A+ by the Better Business Bureau, our goal is to help individuals and families get out of debt with the least possible cost through conducting financial consultations, educating the consumer and recommending the appropriate solution. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.

Role Description As a recognized leader in the debt relief industry, we’re seeking compassionate, results-driven Inside Sales Representatives who can empower future clients to regain financial confidence and reclaim their sense of well-being. Every interaction is an opportunity to ignite the courage clients need to take bold steps toward their financial future. Through your compassion and expertise, you help them build resilience and move forward on their debt relief journey. The ideal candidate will become an expert in our debt relief solutions and deliver best-in-class consultations to prospective clients. They are comfortable navigating sensitive and stressful conversations, remaining calm, professional, and empathetic while supporting consumers as they take steps toward financial stability. They are flexible to work varied schedules and can adapt to changing business needs. They are results-driven, with a passion to perform at high levels, and eager to leverage our targeted marketing channels, which eliminate the need for cold calling. We are currently hiring for positions in AZ, FL, GA, MI, NC, NV, PA, SC, TN, TX, and UT. This is a remote position with an expected start date of 4/17/2026. Work schedules for this role are variable and fluctuate based on business and operational needs and may include evenings, weekends, and non-consecutive days off and typically supports 8-hour shifts within our operational hours. Responsibilities - Consult and enroll qualified clients into National Debt Relief’s debt relief programs or recommended options. - Document client discussions clearly and concisely using Salesforce customer relationship management software. - Complete IAPDA certification within the first year (company sponsored). - Meet performance criteria set forth by the management team. Performance criteria subject to change based on company baselines. - Adhere to National Debt Relief and Sales department policies and procedures and any applicable changes to either. - Accurately recall and document call information, skillfully navigate multiple computer systems with strong multitasking abilities. - De-escalate stressful situations, provide empathetic support to vulnerable clients, and be open to receiving and applying constructive feedback to continuously improve performance. Qualifications - 2+ years of experience in a client-facing role, or a college associate's degree equivalent. - Sales experience a plus. - Strong business acumen and professionalism. - Excellent communication skills both verbal and written. - Previous remote work experience highly preferred. - Reliable attendance and punctuality are essential. - Career-minded with a focus on long-term advancement within the organization. - Proven ability to remain effective and adjust promptly in a fast-paced workplace. - Computer competency and ability to work with a computer. - Prioritize multiple tasks and projects simultaneously. - Exceptional written and verbal communication skills. - Punctuality expected, ready to report to work on a consistent basis. Compensation Information Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for each position across the US. Within the range, individual pay is determined by work location, job-related skills, experience, and relevant education or training. Base rate for position starts at $31,200 annually. Role is eligible for uncapped commissions and bonuses which bring total average compensation your first year to $85,000 annually. The top 20% of the team can make up to $130K. Benefits - Generous Medical, Dental, and Vision Benefits. - 401(k) with Company Match. - Paid Holidays, Volunteer Time Off, Sick Days, and Vacation. - 12 weeks Paid Parental Leave. - Pre-tax Transit Benefits. - No-Cost Life Insurance Benefits. - Voluntary Benefits Options. - ASPCA Pet Health Insurance Discount. - Access to your earned wages at any time before payday. - National Debt Relief is a certified Great Place to Work®!

Role Description National Debt Relief is looking for a Senior Manager Revenue Operations to guide the strategy, analytics, and operational governance of our lead routing ecosystem. This role sits at a critical junction between data, engineering, and sales strategy. You will own how leads are distributed across sales teams, ensuring the right leads reach the right teams at the right time to maximize conversion and revenue performance. You will combine deep analytical thinking with strong cross-functional leadership, working closely with Engineering, Sales Strategy, and Revenue Operations to evolve how routing decisions are made. The ideal candidate is a strategic thinker and ruthless prioritizer who can turn complex data into clear recommendations and drive measurable improvements to revenue outcomes. This role is also a people leadership position, responsible for guiding analysts and elevating the team’s impact through better analytics, dashboards, and strategic insights. Qualifications - Bachelor’s degree in Business, Economics, Analytics, Statistics, or a related field - Master’s degree preferred (MBA, MS in Analytics, Economics, Data Science, etc.) - 7+ years of experience in analytics, strategy, revenue operations, consulting, or a related field - Experience managing analysts or leading analytical workstreams - Proven track record translating data into strategic recommendations that influence business outcomes - Experience working cross-functionally with technical teams and sales teams Requirements - Strong analytical and strategic thinking skills - Excellent stakeholder management and cross-functional leadership - Ability to communicate complex insights clearly to executive audiences - Experience building dashboards and analytics solutions - Experience working with BI tools such as Sigma, Tableau or Power BI - Exposure to Salesforce data and sales pipeline analytics preferred - Computer competency and ability to work with a computer - Prioritize multiple tasks and projects simultaneously - Exceptional written and verbal communication skills - Punctuality expected, ready to report to work on a consistent basis - Attain and maintain high performance expectations on a monthly basis - Work in a fast-paced, high-volume setting - Use and navigate multiple computer systems with exceptional multi-tasking skills - Remain calm and professional during difficult discussions - Take constructive feedback Benefits - Generous Medical, Dental, and Vision Benefits - 401(k) with Company Match - Paid Holidays, Volunteer Time Off, Sick Days, and Vacation - 12 weeks Paid Parental Leave - Pre-tax Transit Benefits - No-Cost Life Insurance Benefits - Voluntary Benefits Options - ASPCA Pet Health Insurance Discount - Access to your earned wages at any time before payday Company Description National Debt Relief was founded in 2009 with the goal of helping an expanding number of consumers deal with overwhelming debt. We are one of the most-trusted and best-rated consumer debt relief providers in the United States. As a leading debt settlement organization, we have helped over 450,000 people settle over $10 billion of debt, while empowering them to lead a healthier financial lifestyle and feel free to live their best life. Rated A+ by the Better Business Bureau, our goal is to help individuals and families get out of debt with the least possible cost through conducting financial consultations, educating the consumer and recommending the appropriate solution. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description National Debt Relief is looking for a Senior Product Manager to lead the Applied AI team. This role is equal parts product vision and execution management, you'll own the roadmap for the team's AI initiatives while also driving the day-to-day coordination, delivery, and stakeholder communication that keeps projects moving forward on time and on target. The Applied AI team's portfolio will evolve as the company's needs and the technology landscape shift. You'll need to be someone who can manage what's in front of you today while keeping an eye on what's next. Current initiatives span: - Conversational AI (voice and chat) - Internal knowledge tooling This is a high-visibility role with direct exposure to senior leadership and a fast-moving product area. Responsibilities - Product Ownership - Own the Applied AI team's product roadmap, balancing near-term delivery with longer-term strategic bets. - Identify and evaluate new AI opportunities that align with business goals, bringing forward recommendations on where the team should invest next. - Write clear product requirements, user stories, and success criteria. - Partner with engineering to evaluate build-vs-buy decisions and manage third-party vendor relationships. - Champion a data-informed approach to product decisions, defining KPIs and holding the team accountable to outcomes. - Stay current with trends in AI/ML, large language models, conversational AI, and adjacent technologies — and translate those trends into actionable product opportunities. - Project & Delivery Management - Manage day-to-day team progress across multiple concurrent workstreams, removing blockers and ensuring work stays on track. - Maintain project plans, timelines, and status documentation so that nothing falls through the cracks. - Run standups, sprint ceremonies, or whatever cadence keeps the team moving efficiently. - Report regularly to senior stakeholders on project status, key metrics, risks, and opportunities. - Coordinate cross-functional dependencies with engineering, design, operations, and other product teams. - Proactively flag risks and tradeoffs, and drive decisions when priorities compete. Current Initiatives - Voice AI — Development and optimization of an AI-powered voice bot experience, with potential vendor partnerships (LiveKit, Sierra, or similar platforms). - Conversational Chat AI — Rollout of an AI chatbot across the homepage, landing pages, and key customer journeys. - Internal Knowledge Base Tooling — AI-powered tools that help internal teams access information faster and more accurately. Qualifications - 5+ years of product management experience, with at least 2 years focused on AI, ML, or conversational AI products. - Demonstrated experience shipping AI-powered products to production — not just prototypes. - Strong project management instincts — you naturally bring structure, accountability, and visibility to complex, multi-workstream efforts. - Comfort working with technical teams and enough fluency to engage meaningfully on architecture, model selection, and integration tradeoffs. - Excellent stakeholder management skills — you can translate technical progress into business language and keep leadership aligned. - Experience managing vendor relationships and evaluating third-party AI platforms. - Excellent written and verbal communication skills. - Self-directed and comfortable operating with ambiguity in a fast-paced environment. Nice to have - Experience with voice AI platforms (LiveKit, Sierra, Parloa, Replicant, or similar). - Experience with chatbot or conversational AI platforms (Cognigy, Amazon Lex, Google Dialogflow, Kore.ai, Yellow.ai, or similar). - Background in fintech, financial services, or debt relief / credit counseling. - Hands-on experience with LLMs, prompt engineering, or retrieval-augmented generation (RAG) architectures. - Formal project management experience or certification (PMP, Agile/Scrum, etc.). - Experience with A/B testing and experimentation frameworks. National Debt Relief Role Qualifications - Computer competency and ability to work with a computer. - Prioritize multiple tasks and projects simultaneously. - Exceptional written and verbal communication skills. - Punctuality expected, ready to report to work on a consistent basis. - Attain and maintain high performance expectations on a monthly basis. - Work in a fast-paced, high-volume setting. - Use and navigate multiple computer systems with exceptional multi-tasking skills. - Remain calm and professional during difficult discussions. - Take constructive feedback. - Available for full-time position, overtime eligible if classified non-exempt. Compensation Information Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for each position across the US. Within the range, individual pay is determined by work location, job-related skills, experience, and relevant education or training. The salary for this position is $125,500 to $144,500 annually. Benefits - Generous Medical, Dental, and Vision Benefits - 401(k) with Company Match - Paid Holidays, Volunteer Time Off, Sick Days, and Vacation - 12 weeks Paid Parental Leave - Pre-tax Transit Benefits - No-Cost Life Insurance Benefits - Voluntary Benefits Options - ASPCA Pet Health Insurance Discount - Access to your earned wages at any time before payday Company Description National Debt Relief was founded in 2009 with the goal of helping an expanding number of consumers deal with overwhelming debt. We are one of the most-trusted and best-rated consumer debt relief providers in the United States. As a leading debt settlement organization, we have helped over 450,000 people settle over $10 billion of debt, while empowering them to lead a healthier financial lifestyle and feel free to live their best life. At National Debt Relief, we treat our clients like real people. Our purpose is to elevate, empower, and transform their lives. Rated A+ by the Better Business Bureau, our goal is to help individuals and families get out of debt with the least possible cost through conducting financial consultations, educating the consumer and recommending the appropriate solution.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Creditor Escalation Conference Manager will work with the Director of Negotiations to ensure that Negotiators and Escalations Negotiators meet and exceed business expectations, and always prioritize the NDR mission. You will achieve optimal results by: - Communicating job expectations - Tracking and appraising positive job results - Providing coaching - Disciplining staff when appropriate - Enforcing existing policies and procedures The employee would lead by example and foster a customer service-centered environment that allows negotiators to build and maintain solid relationships with creditors. Qualifications - A completed BS degree in a related discipline preferred - 6 years’ experience in customer service, financial product/service required, including 3 years’ people management in call center operations; Or for internal candidates in the Negotiations Support Manager role for the past 6 consecutive months - No PIPs or COEs in the last 6 months for internal candidates - Proven track record of assisting others and meeting goals - Capable of utilizing metrics to assist the Director in proactive problem solving Requirements - Highly proficient and effective communication skills - Able to manage high-stress and emotional client situations with a positive and solution-oriented mindset - Results-, detail-, and process-oriented with a proactive approach towards driving success - Strong leadership, analytic and documentation capabilities, and project management skills required - Demonstrated experience in developing team members, and effectively leading them to identify, assess, and resolve issues in a timely manner - Excellent presentation, written and oral communication skills - Strong attention to detail, organizational and multi-tasking skills - Computer competency and ability to work with a computer - Prioritize multiple tasks and projects simultaneously - Exceptional written and verbal communication skills - Punctuality expected, ready to report to work on a consistent basis - Attain and maintain high performance expectations on a monthly basis - Work in a fast-paced, high-volume setting - Use and navigate multiple computer systems with exceptional multi-tasking skills - Remain calm and professional during difficult discussions - Take constructive feedback - Available for full-time position, overtime eligible if classified non-exempt Benefits - Generous Medical, Dental, and Vision Benefits - 401(k) with Company Match - Paid Holidays, Volunteer Time Off, Sick Days, and Vacation - 12 weeks Paid Parental Leave - Pre-tax Transit Benefits - No-Cost Life Insurance Benefits - Voluntary Benefits Options - ASPCA Pet Health Insurance Discount - Access to your earned wages at any time before payday