• Analyze customs duty spend and implement opportunities to reduce cost • Analyze exam spend and hold duration and implement opportunities to reduce cost and increase speed to market • Research and classify new and existing products in the Harmonized Tariff Schedule (HTS) based on the General Rules of Interpretation, CBP rulings and other relevant resources • Monitor trade remedy announcements (AD/CVD, Section 301, etc.) to determine applicability to the business and implement measures to comply • Manage compliance with PGA import requirements (EPA, USDA APHIS, FWS, FDA, etc.) • Develop and manage performance scorecards for customs brokerage service providers. Provide recommendations and implement solutions to drive improvement in performance. • Provide analytical support for Director/Sr. Director Global Trade • Manage compliance and customs brokerage SOPs • Provide support for our export sales team including AES filing • Manage CTPAT process including vendor and DC reviews and audits • Serve as training mentor for new compliance associates on the team

• Partner with CS leadership to prioritize and drive the strategic roadmap for a portfolio of programs, ensuring alignment with executive-level business objectives • Regularly deliver concise and impactful program updates, including key achievements, risks, and challenges with proposed mitigation strategies, to CS leadership and cross-functional partners • Schedule and track complex, high-impact program timelines and milestones using advanced project management tools • Champion and exemplify program management best practices, tools, and templates across the Customer Success organization, driving continuous process improvement • Serve as a subject matter expert and mentor for other Program and Project Managers, elevating the overall project management maturity within the department • Direct and document formal program post-mortems, developing comprehensive recommendations reports to institutionalize learnings from successful and unsuccessful program elements

• Own regional pipeline generation goals aligned to LATAM revenue targets. • Plan and execute integrated field, channel, and digital campaigns including events, webinars, ABM, and email. • Partner closely with Sales leadership and SDRs to prioritize campaigns, ensure strong lead handoff, and support pre- and post-event engagement. • Track and analyze campaign and funnel performance (MQLs, SALs, pipeline, ROI) and iterate based on insights. • Manage local field events, sponsorships, executive programs, and partner activations. • Collaborate cross-functionally with Product Marketing, Digital, Content, and Partner teams. • Build and manage campaigns in Salesforce, ensuring accurate tracking and reporting. • Drive process improvements and automation to increase efficiency and output.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Monogram Health is seeking a highly skilled and data-savvy Program Manager to join our team. The Program Manager will play a key role in analyzing operational performance, identifying areas of improvement, and launching new processes and enhancements to optimize clinical program performance. This role will focus on supporting strategic clinical growth areas within our comprehensive polychronic care model. - Collaborate with program leaders to analyze current processes and develop and implement new workflows and initiatives in an effort to streamline operations. - Develop and maintain Salesforce dashboards and reporting tools to monitor operational performance and clinical KPIs. - Use data to drive continuous improvement, adjust workflows, and proactively identify potential issues. - Serve as a go-to resource for specialty clinicians for operational issues, workflows, and productivity questions. - Provide project management support for larger initiatives, including creating project plans and tracking milestones, timelines, progress, and action items to ensure timely and successful completion. - Create and maintain program playbooks, toolkits, best practices, job aids, and business documentation to support scaling and operational consistency. - Own and manage recurring process audits, ensuring adherence to protocols, timely completion, and accurate submission of results; analyze findings to inform continuous improvement. - Coordinate and track progress for in-house clinician education programs, including specialty program onboarding, to include schedule coordination, checklist management, and act as a concierge throughout the onboarding process. - Develop program performance reporting and present performance metrics in regular meetings with organizational leaders to align programmatic expectations and outcomes. - Develop executive-level PowerPoint presentations for various stakeholders to communicate new initiatives, project status, program performance, helping to drive transparency and alignment on key projects and performance. Qualifications - Bachelor’s degree in business, healthcare administration or related field. - Graduate degree in relevant course of study (e.g., MBA) strongly preferred. - 3+ years of healthcare strategy, product development, program operations, management consulting, or M&A experience. - Experience in startup environments or growth stage companies strongly preferred; in lieu of specific company stage experience, track record of launching new strategic initiatives within larger corporate environments. - Strong proficiency in Salesforce, PowerBI, and Excel. - Experience mapping workflows in Visio or similar tools. - Detail oriented with excellent analytical and problem-solving skills. - Ability to work independently and collaboratively with cross-functional teams. - Flexibility and ability to thrive in a fast-paced, high growth environment. - Project management skills. - Self-starter and an independent, critical thinker with ability to perform detailed data analysis and recommend actions and processes based on those analyses. - Excellent verbal communication and interpersonal skills both in person and on the phone; track record of successfully delivering recommendations and building rapport at an executive level. - Analytical and data-driven mindset. Benefits - Comprehensive Benefits: Medical, dental, and vision insurance, employee assistance program, employer-paid and voluntary life insurance, disability insurance, plus health and flexible spending accounts. - Financial & Retirement Support: Competitive compensation, 401k with employer match, and financial wellness resources. - Time Off & Leave: Paid holidays, flexible vacation time/PSSL, and paid parental leave. - Wellness & Growth: Work life assistance resources, physical wellness perks, mental health support, employee referral program, and BenefitHub for employee discounts.