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SmarterDx, founded in 2020 in New York, New York, is a health technology company focused on clinical AI solutions that enhance hospital revenue integrity and ca
Senior Program Manager, Operational Excellence
Location
United States
Posted
146 days ago
Salary
$150K - $170K / year
Seniority
Senior
Job Description
Senior Program Manager, Operational Excellence
SmarterDx
• Partner with CS leadership to prioritize and drive the strategic roadmap for a portfolio of programs, ensuring alignment with executive-level business objectives • Regularly deliver concise and impactful program updates, including key achievements, risks, and challenges with proposed mitigation strategies, to CS leadership and cross-functional partners • Schedule and track complex, high-impact program timelines and milestones using advanced project management tools • Champion and exemplify program management best practices, tools, and templates across the Customer Success organization, driving continuous process improvement • Serve as a subject matter expert and mentor for other Program and Project Managers, elevating the overall project management maturity within the department • Direct and document formal program post-mortems, developing comprehensive recommendations reports to institutionalize learnings from successful and unsuccessful program elements
Job Requirements
- Bachelor's degree in Business Administration, Project Management, or a related field; Master’s degree preferred
- Minimum of 10+ years of progressive experience in project management, with a proven track record of successfully managing cross-functional projects or 14+ years of experience in lieu of a Bachelor’s degree
- Experience with implementing and serving as an admin or super user for project management software (e.g., Jira, Asana, Churn Zero, Microsoft Project)
- Strong understanding of and ability to leverage different aspects of project management methodologies (e.g., Agile, Scrum, Waterfall) based on company needs
- Experience at a startup or fast-paced company; ability to move fast and adapt quickly with minimal supervision
- Ability to manage multiple projects simultaneously and prioritize effectively
- Comfortable engaging with and providing reports and recommendations to executive leadership
- Strong problem-solving and analytical abilities.
Benefits
- Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 75% of your premiums, depending on the plan.
- Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for parents.
- Remote-First Team – Work from anywhere in the U.S.
- Unlimited PTO & 10 Holidays – So you can relax and recharge.
- 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Fidelity with a 4% match.
- Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters.
- Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.
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