• Develop in-depth knowledge of customers’ operations and challenges, interfacing with multiple stakeholders to drive engagement and understand their needs. • Lead discovery sessions, and needs assessments, and consult with customers on solutions that would enhance productivity and efficiency within their operations. • Coordinate the implementation of robotic solutions in collaboration with project management, ensuring timelines and deliverables are met. • Serve as the primary point of contact for assigned customer accounts, maintaining ongoing communication and providing updates on project status and performance. • Identify opportunities for upselling and cross-selling Slip Robotics solutions to enhance customer operations and increase account value. • Collaborate with the engineering team to communicate customer feedback and new requirements, facilitating iterative improvements to our solutions. • Monitor industry trends and competitive landscape to inform customer strategies and Slip Robotics' offerings. • Prepare regular reports and presentations to showcase value delivered to customers, utilizing KPIs and performance metrics.

Role Description We are seeking a strategic and hands-on Senior Enablement Manager to design, deliver, and continuously evolve enablement for our Solution Engineering, Solution Architecture, and Customer Success Manager teams. This role is responsible for setting the gold standard for how customer-facing technical and post-sales teams ramp, deepen product mastery, and deliver exceptional customer outcomes with Webflow. This role sits at the intersection of role excellence and solution expertise. You will build scalable onboarding in partnership with our Revenue Enablement Onboarding Manager and ongoing enablement programs that blend Webflow product knowledge, technical acumen, and customer-facing skills, ensuring SEs, SAs, and CSMs are confident, credible, and effective at every stage of the customer journey. Our Solution Engineering, Solution Architecture, and Customer Success teams are critical to how customers experience and succeed with Webflow. This role directly shapes how these teams ramp, grow, and deliver value—driving stronger customer outcomes, higher adoption, and long-term retention. You’ll play a key role in scaling excellence across our most technical and strategic customer-facing teams. You’ll be a visible presence across these teams—especially during monthly in-person onboarding sessions at our San Francisco HQ and a trusted partner to Solutions and CS leadership. Location: Remote-first (United States; BC & ON, Canada) You will be required to work from our SF office 1 week per month (subject to change) for team meetings, collaboration sessions, and other business needs as requested by leadership. Qualifications - 5-8+ years of experience in Enablement, L&D, Solutions, Sales Engineering, Customer Success, or related GTM roles. - Strong understanding of technical and post-sales motions, including SE/SA and CSM workflows. - Proven ability to translate complex products into clear, compelling, role-relevant learning experiences. Requirements - Own the Solutions & CS Enablement Journey - Webflow product and platform knowledge - Solution positioning and technical storytelling - Customer lifecycle and use-case-driven workflows - Design and deliver thoughtful, role-specific programs for SEs, SAs, and CSMs, with a strong emphasis on: - Blend VILT, self-paced learning, hands-on labs, and in-person sessions, including monthly facilitation at SF HQ for revenue new hires. - Partner closely with Product, Engineering, Sales, RevOps, and CS leadership to ensure onboarding content is accurate, current, and aligned to roadmap and GTM priorities. - Define clear ramp milestones, certifications, and readiness criteria by role. - Partner with Solutions & Customer Success Leadership - Serve as the strategic enablement partner to SE, SA, and CS leaders. - Equip managers with coaching frameworks, role-specific playbooks, and skill assessment tools to support ongoing development. - Establish tight feedback loops to identify skill gaps, product knowledge needs, and performance trends across teams. - Lead Ongoing Role & Solution Skill Development - Own post-onboarding enablement tracks that deepen both functional excellence and Webflow solution mastery, including: - Deliver continuous learning through workshops, certifications, practice sessions, shadowing frameworks, and micro-learning. - Partner with Product teams to translate roadmap updates into clear, actionable enablement for customer-facing roles. - Drive Cross-Functional Alignment & Best Practices - Collaborate closely with Revenue Enablement peers to ensure alignment across Sales, xDR, Partner, Solutions, and Customer Success enablement. - Partner with Product Marketing, Product, RevOps, and Leadership to reinforce broader GTM strategy through enablement. - Contribute to shared enablement frameworks, content standards, and measurement practices across the org. - Surface insights from the field to influence future product and enablement priorities. - Program Ownership & Enablement Operations - Own and maintain a high-quality library of enablement content for Solutions and CS roles. - Leverage LMS, enablement platforms, and knowledge tools to deliver scalable, measurable programs with fluency in AI. - Track proficiency, ramp progress, and performance impact. - Continuously iterate based on data, feedback, and evolving business needs. - Facilitation & Presence - Lead live training with confidence, clarity, and credibility—both virtually and in person. - Create an inclusive, hands-on learning environment that encourages participation, practice, and peer learning. - Model best-in-class facilitation, communication, and customer-facing behaviors. - Willingness and ability to travel to San Francisco HQ once per month. Benefits - Ownership in what you help build. - Comprehensive medical, dental, and vision plans for full-time employees and their dependents, with Webflow covering most premiums. - 12 weeks of paid parental leave for all parents and 6+ weeks of additional paid leave for birthing parents. - Flexible vacation, paid holidays, and a sabbatical program to help you recharge and come back inspired. - Access to mental health resources, therapy, and coaching. - A 401(k) with 100% employer match (up to $6,000/year) in the U.S., and support for retirement savings globally. - Localized support for work and wellness expenses — from Wi-Fi to workouts. - All full-time, permanent, non-commission employees are eligible for our annual WIN bonus program.

Role Description GovCIO is currently hiring for a Senior Clinical AI Technical Integration Specialist. This position supports the Department of Veterans Affairs (VA) initiatives focused on Ambient AI Scribe testing, technical troubleshooting, workflow validation, and operational readiness across pilot and go-live environments. This role operates at the intersection of technical operations, clinical workflows, and digital health innovation, supporting interface testing between VistA and Ambient AI Scribe solutions, assisting with real-time troubleshooting activities, validating workflows against operational requirements, and coordinating technical issue escalation through established support pathways. In addition to hands-on troubleshooting and testing support, this role contributes to the development and refinement of standardized testing methodologies, workflow validation frameworks, and technical readiness guidance to ensure consistent and repeatable evaluation across sites. The position functions as a senior individual contributor (IC) responsible for both execution and continuous improvement of structured testing, technical validation, and workflow assessment activities within controlled pilot environments. The role also translates technical findings into structured insights and recommendations that inform program leadership and enterprise readiness discussions. This role supports pilots, field testing activities, workflow validation, technical troubleshooting, and analytic enablement. It does not perform production implementation, system configuration ownership, or national deployment activities. This is a fully remote position located within the United States. Responsibilities - VistA Interface Testing & Technical Validation - Support VistA and Ambient AI Scribe interface testing across Primary Care pilot and go-live sites. - Assist in validating system interactions and technical workflows within CPRS/VistA environments. - Identify technical gaps, workflow dependencies, and operational impacts observed during testing. - Support development of standardized testing approaches to ensure alignment with business and clinical requirements. - Technical Troubleshooting & Operational Support - Attend training sessions, office hours, and technical support calls to troubleshoot issues in real time. - Monitor collaboration platforms (Teams chats, support channels, etc.) to identify and respond to emerging technical issues. - Engage directly with end users to resolve access issues, equipment challenges, and technical barriers. - Perform structured root cause analysis and identify systemic patterns impacting technical performance or workflow usability. - Recommend remediation approaches based on recurring issue trends. - Vendor Coordination & Issue Escalation - Work with multiple Ambient AI vendors independently to troubleshoot technical issues impacting providers. - Route tickets and technical findings to appropriate escalation teams including Scribe support teams, ESD, OCTO shared services, and program leadership. - Serve as a technical liaison aligning vendor troubleshooting activities with VA operational requirements. - Workflow Validation & Program Support - Conduct workflow reviews with VA programs evaluating Ambient AI Scribe capabilities. - Document best practices, workflow considerations, and operational insights. - Support demonstrations of Ambient AI solutions to high-level VA programs exploring adoption. - Translate technical testing findings into structured recommendations that inform leadership decision-making and enterprise readiness assessments. - Equipment Testing & Technical Readiness - Support testing and evaluation of peripheral equipment (e.g., microphones and audio hardware). - Provide technical recommendations regarding compatible equipment across supported Ambient AI tools. - Contribute to development of technical standards and equipment guidance supporting scalable deployment decisions. Qualifications - Bachelor’s degree in Information Systems, Health Informatics, Healthcare Administration, Computer Science, Engineering, or related technical or healthcare discipline. - Equivalent combination of education and relevant technical experience supporting complex systems, testing environments, or operational technology support. - 5 to 8+ years of progressive experience supporting technical systems, healthcare technology environments, QA/testing, digital health operations, or enterprise software platforms. - Demonstrated experience troubleshooting complex technical issues and performing root cause analysis. - Experience supporting testing activities, defect triage, or validation workflows. - Ability to differentiate between product defects, configuration issues, workflow challenges, and operational impacts. - Experience coordinating with engineering teams, vendors, or operational support organizations. Preferred Skills and Experience - Experience supporting VA or federal healthcare environments. - Familiarity with CPRS/VistA or comparable clinical documentation systems. - Experience supporting AI-enabled clinical tools or speech-based technologies. - Experience working within pilot or pre-production testing environments. Technical Knowledge - Working familiarity with structured testing methodologies (QA, regression testing, validation workflows). - Issue tracking platforms (Jira, Zendesk, ServiceNow, etc.). - Data validation and troubleshooting techniques. - Collaboration tools (Teams, SharePoint). Clearance Required - Ability to obtain and maintain Public Trust, High clearance. What You Bring to the Table - Strong technical troubleshooting skills within complex operational environments. - Ability to distinguish between system defects, workflow challenges, configuration issues, and user-related problems. - Experience supporting testing, QA validation, or technical support activities. - Ability to translate technical findings into clear documentation and actionable insights. - Strong collaboration and communication skills across technical and operational stakeholders.

• Own the technical post-sales relationship for a portfolio of VulnCheck customers, serving as their primary point of contact for implementation and ongoing technical guidance. • Lead customer onboarding, deployment, and adoption of VulnCheck solutions, ensuring successful integration into existing security tools, platforms, and workflows. • Provide hands-on technical consulting to help customers operationalize VulnCheck data within SIEMs, TIPs, SOAR platforms, data lakes, and internal tooling. • Design, build, and troubleshoot custom workflows, scripts, and integrations, leveraging VulnCheck APIs, SDKs, and datasets. • Diagnose and resolve technical issues related to APIs, data fidelity, performance, and integration architecture. • Deliver technical enablement through training sessions, architecture reviews, best-practice guidance, and ongoing optimization recommendations. • Act as a customer advocate internally, collecting feedback, identifying product gaps, and collaborating with Product and Engineering teams to influence roadmap priorities. • Support renewal and expansion efforts by ensuring customers achieve measurable value and maturity with VulnCheck over time. • Accelerate customer time-to-value through structured onboarding and guided implementation. • Help customers operationalize exploit and vulnerability intelligence across vulnerability management, SOC, threat intelligence, and IR workflows. • Provide proactive technical guidance to optimize architectures, improve performance, and expand use cases. • Partner with internal Account Teams, Product, and Engineering teams to ensure a seamless customer lifecycle. • Enable customers to become self-sufficient power users of VulnCheck technology