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Outpace Adversaries
Technical Account Manager
Location
Maryland + 2 moreAll locations: Maryland | Virginia | Washington
Posted
80 days ago
Salary
0
Seniority
Senior
Job Description
Technical Account Manager
VulnCheck
• Own the technical post-sales relationship for a portfolio of VulnCheck customers, serving as their primary point of contact for implementation and ongoing technical guidance. • Lead customer onboarding, deployment, and adoption of VulnCheck solutions, ensuring successful integration into existing security tools, platforms, and workflows. • Provide hands-on technical consulting to help customers operationalize VulnCheck data within SIEMs, TIPs, SOAR platforms, data lakes, and internal tooling. • Design, build, and troubleshoot custom workflows, scripts, and integrations, leveraging VulnCheck APIs, SDKs, and datasets. • Diagnose and resolve technical issues related to APIs, data fidelity, performance, and integration architecture. • Deliver technical enablement through training sessions, architecture reviews, best-practice guidance, and ongoing optimization recommendations. • Act as a customer advocate internally, collecting feedback, identifying product gaps, and collaborating with Product and Engineering teams to influence roadmap priorities. • Support renewal and expansion efforts by ensuring customers achieve measurable value and maturity with VulnCheck over time. • Accelerate customer time-to-value through structured onboarding and guided implementation. • Help customers operationalize exploit and vulnerability intelligence across vulnerability management, SOC, threat intelligence, and IR workflows. • Provide proactive technical guidance to optimize architectures, improve performance, and expand use cases. • Partner with internal Account Teams, Product, and Engineering teams to ensure a seamless customer lifecycle. • Enable customers to become self-sufficient power users of VulnCheck technology
Job Requirements
- 3+ years of experience in a customer-facing technical role within cybersecurity (e.g., Technical Account Manager, Customer Success Engineer, Post-Sales Engineer, or similar), including demonstrated experience supporting public sector and/or government entities and navigating their procurement, compliance, and operational requirements.
- Deep understanding of the cybersecurity product landscape, with a strong focus on Vulnerability Management and Threat Intelligence.
- Strong working knowledge of incident response, SOC operations, and vulnerability management workflows, and how vulnerability intelligence supports each function.
- Proven ability to develop and maintain scripts in Python.
- Hands-on experience working with REST APIs and JSON-based data models.
- Experience building or rapidly learning integrations and workflows in platforms such as SIEM, SOAR, TIP or similar security tooling.
- Demonstrated experience providing technical mentorship, enablement, or customer guidance
Benefits
- Unlimited PTO
- 401k plan with 100% match on first 3%, then 50% of the next 3-5% of compensation
- Comprehensive healthcare coverage
- Generous paid parental leave
- Remote friendly environment with flexibility
- Expense reimbursement for Cell Phone & Internet
- Ongoing professional development, coaching, and learning
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