About Upstart At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence. As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 1,800 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress. We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. We’re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you’ll have the support to work in the way that works best for you. If you’re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we’d love to hear from you. The Team: As a Senior Customer Contact Specialist at Upstart, you’ll be part of a multi-skilled team that supports applicants across phone, email, and other digital channels throughout the pre-origination journey. You’ll handle a wide range of regulatory, general, and complex application-related inquiries, with a primary focus on resolving escalations from our frontline vendor support team. In this role, you’ll serve as a subject matter expert on our products and procedures—answering associate questions in Slack, contributing to scripts and templates, and ensuring every interaction meets our quality, compliance, and SLA expectations. How you’ll make an impact - Respond to inbound email/phone inquiries and manage real-time chat support (in future-state implementation), providing accurate, helpful, and timely information. - Take ownership of escalation calls from applicants requesting a supervisor, resolving concerns professionally while adhering to compliance and policy guidelines. - Act as a subject matter expert by answering questions from our vendor support teams via slack. - Support funnel conversion by proactively identifying and addressing common applicant questions or pain points. - Maintain accurate notes of all applicant interactions to ensure visibility and alignment across teams. - Identify opportunities to improve CX processes, documentation, or messaging based on recurring feedback or support trends. Minimum Qualifications - 1–2 years of experience in customer service and/or contact center support within a financial services or fintech environment. - Outstanding communication and interpersonal skills, including the ability to explain complex information clearly and professionally. - Proven ability to handle sensitive or escalated customer conversations with empathy and professionalism. - Comfortable navigating multiple systems and tools simultaneously (e.g., Salesforce, Vesta, telephony and chat platforms). - Demonstrated expertise in time management, effectively prioritizing and balancing competing tasks to meet tight deadlines. - Impeccable judgment and acute attention to detail; ability to identify/anticipate customers’ needs and clarify information. - Proven track record of excelling in a metric based environment. Preferred Qualifications - Financial services industry experience. - Familiarity with front-line customer support tools and knowledge management platforms. - Comfort working in high-growth, change-oriented environments where feedback loops are fast and frequent. - Previous experience providing service for multiple product lines Position location This role is available in the following locations: within 60 mi of Columbus, OH Time zone requirements The team operates on the East/West coast time zones. - The open shift times that we currently have are: - Tuesday-Saturday: 11:30-8pm (EST) - Sunday-Thursday: 11:30-8pm (EST) Travel requirements As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time. For this specific team and role, you are required to be in office 2 days a week. This is a Non-Exempt position. Employees in this position are paid an hourly pay rate, on a bi-weekly basis, and are eligible to receive overtime pay for any hours worked over 40 in a work week, or over 8 in a work day if required by state law. Columbus, OH - Anticipated Hourly Rate Range $25.48—$25.48 USD What you'll love At Upstart, our benefits are designed to support your health, financial well-being, family, and personal growth. Here’s what you can expect: - Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly - Generous 401(k) plan with Upstart matching $2 for every $1 contributed, up to $15,000 per year - Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees - Affordable medical, dental, and vision coverage, with multiple plan options - Upstart covers 90% to 100% of the cost depending on the plans you choose - Health Savings Account contributions from Upstart for eligible plans - Income protection benefits, including company-paid Basic Life, AD&D, and Short- and Long-Term Disability coverage, with options to purchase supplemental coverage - Paid time off, sick and safe time, and company holidays - Paid family and parental leave to support caregiving and major life moments - Family-centered benefits through Carrot and Cleo, supporting fertility, parenthood, and caregiving - Employee Assistance Program (EAP) offering mental health support and life-centered resources - Financial wellness resources, including access to financial planning tools and a financial concierge service - Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you - Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from - Connection and community through team events and onsites, all-company updates, and employee resource groups (ERGs) - Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our four offices, located in the Bay Area, Austin, Columbus, and New York City (opening Summer 2026!). Upstart is a proud Equal Opportunity Employer. Just as we are dedicated to improving access to affordable credit for all, we are committed to inclusive and fair hiring practices. If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email candidate_accommodations@upstart.com https://www.upstart.com/candidate_privacy_policy

AnewHealth is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states. Job Details ExactCare is seeking a dynamic team player, who is a creative thinker and customer service advocate, to join our rapidly growing organization. The Patient Retention Specialist will spend their day answering inbound calls from patients wishing to cancel their service with ExactCare. The patient’s concerns will be heard and positive actions will be taken by the Patient Retention Specialist to resolve the issue, with the goal being to retain the patient. When inbound calls are not active, outbound calls are being placed to previous patients inquiring if they would like to return to ExactCare. Responsibilities - Answering inbound calls from ExactCare’s existing patient base. - Assisting with general inquiries, making payments, and questions regarding claims. - Handling patient concerns and escalating issues as needed, ensuring all efforts are made to retain existing patients. - Maintaining a consistently positive attitude and patient first approach to deliver stellar service to all patients. - Maintaining current knowledge of products and services offered. - Other duties as assigned. Skills & Abilities - Strong attention to detail and accuracy. - Strong prioritization and organizational skills. - Ability to use multiple software programs. - Maintain a high degree of confidentiality on behalf of patients. - Passion to help people and enrich their lives. Requirements - Must be 18+ years of age. - High school diploma /GED required. - 1+ years of experience in collections activities or customer service. - Experience in a high volume, phone-based environment. AnewHealth offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire. AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere. A Day in the Life of the The Base Management Manager supports the Director, Base Management in executing key initiatives across the customer lifecycle, including churn reduction, revenue growth within the existing customer base, and customer experience enhancement. This role contributes to the development and execution of data‑driven lifecycle strategies, strengthens customer engagement, and operationalizes programs designed to improve retention outcomes. - Support the Director, Base Management in executing churn reduction, proactive retention, upsell, and lifecycle management strategies. - Analyze lifecycle performance, customer behavior, and churn indicators to surface insights and recommend actions. - Assist in the development of segmentation, targeting, and offer strategies to optimize customer retention and revenue. - Partner with CX, BI/Analytics, Marketing Operations, Product, Billing, and IT to operationalize lifecycle initiatives. - Manage execution of retention and lifecycle campaigns, including test design, results measurement, and performance reporting. - Track KPIs such as NPS, satisfaction drivers, friction points, and retention performance to identify areas of opportunity. - Monitor competitive trends, customer needs, and market shifts that influence churn or upsell opportunities. - Prepare reporting, dashboards, and presentations for leadership. - Support vendor and agency oversight tied to lifecycle and retention marketing. - Provide informal mentorship and operational support to cross-functional teams or analysts. - Actively support, promote, and advance all aspects of Astound’s Inclusion and Belonging work, recognizing it as a business priority, including creating a work environment where all employees feel valued, respected, heard, and empowered. - Other duties as assigned. What You Bring to the Table: - 3-5+ years in customer lifecycle, retention, CX, or related marketing disciplines. - Experience synthesizing information and critical details for leadership and driving implementation of decisions and department ops direction.  - Strong analytical skills, cross-functional collaboration, communication, and proficiency in data tools and Microsoft Suite. - Proven success leading and partnering with cross-functional teams in a Marketing Operations capacity.    - Ability to manage multiple, diverse projects and management styles in a fast-paced environment.  - Excellent communication skills and confidence in managing varying levels of stakeholder is essential.  - Proactive team player with a positive attitude who adapts well to changing needs and priorities, ambiguity, experimentation and iteration and are able to pivot easily to achieve goals and deadlines.  - Knowledge/experience in platforms and tools that the marketing team and company uses to support campaign efforts, measure performance, and provide data and insights.  - Proficiency in Microsoft Office Suite and Google products (Excel including PivotTables, Word and PowerPoint plus Gmail, Docs, Drive, Calendar).  Education: - High school diploma or equivalent required. - Bachelor's degree preferred. Major in Business, Marketing, Communications, or related fields. We're Proud to Offer a Comprehensive Benefits Package Including: - 401k retirement plan, with employer match - Insurance options including: medical, dental, vision, life and STD insurance - Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization - Floating Holiday: 40 hours per year - Paid Holidays: 7 days per year - Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws - Tuition reimbursement program - Employee discount program *Benefits listed above are for regular full-time position Base Compensation: The base compensation range for this position is $85,000 - $137,000 plus opportunities for benefits. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to location, relevant skills, experience, and capabilities. Our Mission Statement: * Take care of our customers * Take care of each other * Do what we say we are going to do * Have fun Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. FCO (For San Francisco Candidates only): Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. CCPA Employee Privacy Policy (For California Candidates Only): https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf

• You manage clients' CRM and email marketing systems and act as the primary point of contact for all customer retention matters. • You contribute to the development of results-oriented strategies to achieve target goals and define suitable KPIs to monitor them, including ROAS, CAC, CTR and CPC. • Through data analysis, you identify untapped growth opportunities aligned with our clients' strategic objectives and communicate these to other departments or client teams. • Together with client contacts, you develop workflows for the continuous improvement of communication and reactivation measures. • You regularly pursue professional development and research and test new tools, formats, and approaches to improve marketing performance. • In the medium term, you will progress into a team lead role within Customer Retention.