Vyve Broadband

This is a remote/work from home position! Vyve Broadband is a leading broadband Internet provider serving largely non-urban communities across 16 states. A technology leader in the cable and broadband sectors, Vyve Broadband offers an extensive range of broadband, fiber connectivity, cable television and voice services for commercial and residential customers. Residential services include high-speed Internet with speeds up to Vyve Gig, all-digital, high-definition video and fully featured digital voice. Vyve Business Services provides optical Ethernet, PRI and hosted voice services to the business community. Together, Vyve serves areas of Alabama, Arkansas, California, Colorado, Georgia, Idaho, Kansas, Louisiana, Nebraska, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Washington, and Wyoming. The RSR serves as the primary point of contact via telephone with customers, expected to handle all call types and save/sell appropriate services to customers. The RSR is accountable to achieving daily, weekly, and/or monthly sales and retention goals. Individuals in this position understand the complete line-up of Vyve products and their value to the customer. The RSR routinely answers inbound calls and performs at multiple task levels with computer and software applications for 8 to 10 hours per day while in a seated position. Job Duties and Responsibilities - Uses established processes to determine customer needs and ethically promote appropriate Vyve products to potential and existing customers. - Achieves sales and retention goals for percentage and volume - Enhances customer loyalty by effectively promoting Vyve services that will enhance the quality of customers’ lives and generate sustainable revenues for the company. - Effectively utilizes sales/retention techniques to gain and/or retain new and existing customers calling to subscribe or cancel Vyve services. - Accurately documents all customer-related transaction information, ensuring that work orders and billing systems accurately reflect the transaction requirements. - Ensures all customer communication is professional, courteous, and helpful so that potential and existing customers understand their value to Vyve. - Engages in all sales and service-related tasks, including but not limited to process improvement, group and individual call observation, quality calibration, and mentoring activities. - Follows up on customer-related issues, including processes involving other departments. - Treats all company employees, customers and vendors with respect - Performs other duties as required. Required Qualifications: - High School Diploma or equivalent, Associate’s Degree preferred - Minimum 1-year experience in sales, a customer-facing environment, in-person or call center. - Ability to learn quickly and deal with complex technology changes - Exceptional interpersonal skills and excellent communication (verbal and written) skills - Excellent computer skills (Windows Operating Systems, Microsoft Office, ISPs, etc) - Excellent organizational skills and the ability to self-manage your line of business Preferred Qualifications: - Previous sales experience in a goal-oriented environment. - Previous call center experience - Previous experience selling with an established sales process Vyve Broadband is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, handicap, disability, marital status, veteran status, reserve or National Guard status, or any other status protected by applicable law.

Get paid to talk, listen, and resolve issues!! Remote opportunities available. Remote Call Center Agent (salary range: $29,000.00-$35,000.00 annually, and sales commissions, PLUS annual bonus of 5% of base pay) Amazing Benefits: Courtesy cable, internet, and voice services (if in service area), 401k with match, health benefits (Medical, Dental, Vision), Paid Training, PTO, and career progression with cash incentives and wage increases Eagle, Vyve and Northland are leading broadband Internet providers serving largely non-urban communities in 16 states. A technology leader in the cable and broadband sectors, Vyve Broadband offers an extensive range of broadband, fiber connectivity, cable television and voice services for commercial and residential customers. Residential services include high-speed Internet with speeds up to Vyve Gig, all-digital, high-definition video and fully featured digital voice. Vyve Business Services provides optical Ethernet, PRI and hosted voice services to the business community. Together, Eagle, Vyve and Northland serve areas of Alabama, Arkansas, California, Colorado, Georgia, Idaho, Kansas, Louisiana, Nebraska, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Washington, and Wyoming. This is a fully remote/work from home position. Call Center Agent This is an exciting remote opportunity! The primary function of the Call Center Agent is to utilize sales, customer service and technical skills to assist Vyve Broadband’s customers in locations located throughout the country. Our call center operates 24 hours a day, 7 days a week, due to this the shift schedules will vary. This position is responsible for assisting customers with: - Finding and purchasing Vyve products and services, - Billing inquiries and processing payments, and - Troubleshooting basic technical issues they have with their phone, internet or cable services. A focus on sales, billing or customer support will depend on departmental needs. We are looking for individuals who can provide high quality sales and customer service experiences catered to each customer, while recommending solutions based on customer needs. What Vyve wants… - Attitude. Display a great positive outlook with an enthusiasm for sales and customer service. - Drive. Enjoy working in a rewarding, fast-paced sales environment - Perseverance. Perform well under pressure - Flexibility. Adapt to evolving business needs - Aptitude. Support operations by assisting customers with basic technical questions. Who you are... - Great Communicator with Technical Aptitude. You have the uncanny ability to match our products to the customer’s needs while working with various computer systems with a passion for bridging the gap between people and technology - Amazing Salesperson. You have a desire, even an obsession, to bring customers into Vyve. A minimum of two years customer service and sales experience preferred. High School diploma or equivalent, college degree preferred. - Charismatic. You are a problem-solver, an exceptional listener, and an effective communicator. You seek out challenges and love to get creative to solve them. - Go-Getter. Self-directed and resourceful. You enjoy being in a friendly competitive environment and willing to go the extra mile. What’s in it for you… - Culture. A fun and supportive team to be a part of - Support. Supervisors and managers that care about your personal success and growth - Advancement. Significant training and assistance to be successful - Benefits. Subsidized medical, dental, vision plan. Voluntary life insurance and disability coverage are available. Company paid life insurance, vacation, holiday and sick pay. - Future. 401k to help set you up in life and time-off with pay to enjoy your life (after meeting employment eligibility) - Compensation. Base pay plus commission that puts you in the driver’s seat of how much you earn - Courtesy Services. Employees living within our serviceable areas are eligible for free or reduced priced Internet, video and voice services. Equal Opportunity Employer. Pre-employment drug test, motor vehicle record and background check required. Vyve Broadband, Northland Communications, and Eagle Broadband are equal opportunity employers and do not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, handicap, disability, marital status, veteran status, reserve or National Guard status, or any other status protected by applicable law.

Role Description The primary function of the Carrier Retention Representative will consist of using the retention strategies and tools, and attempt to discover and solve pain points that might lead to a customer disconnection. Secondarily, they participate in outbound calling or emails campaigns designed to increase Carrier & Wholesale revenue by reducing commercial churn through identifying customers who should be on contract or customer’s whose contracts are expiring. They also handle a detailed process designed to monitor and track customer accounts that are disconnecting services. - Uncover pain points that are causing customers to call into Vyve Broadband to cancel service and attempt to save those customers by solving those pain points. - Monitor and facilitate commercial disconnects through a detailed process designed to make sure that all disconnects happen as scheduled. - Handle and identify Business Solutions opportunities for customers that are not on contract and have contracts that will be expiring. - Assist with customer care for Carrier & Wholesale customers to include account maintenance, account renewals, review contract status and updates. - Demonstrate full understanding of current marketing campaigns, products, offerings and have the ability to communicate them clearly to customers. - Communicate sales activities, reports, and results as requested by management. - Effectively communicate product and service information, feature functionality, billing procedures, and equipment usage to each customer. - Monitor, manage, and work with customers as their disconnection requests move through the disconnection process. - Attempt to retain, renew or increase revenue for customers seeking disconnect, downgrade, or changes to service through examining the needs of customers as they pertain to Vyve Broadband products and services. - Frequent and regular communication with management team. - Manage and develop customers through Salesforce Sales Cloud. - Undertake proactive team retention projects. Qualifications - High School degree or equivalent required. College degree strongly preferred. - Office experience preferred. Requirements - Ability to handle and communicate detailed and process-oriented tasks designed to eliminate errors. - Strong ability to implement time management systems. - Enjoys a busy and always on task environment. - Ability to work well in a team environment to meet profit center goals/quotas. - Exhibit strong sales and customer service orientation with an inclination towards helping others and proactively handle customer concerns. - Salesforce Sales Cloud experience a plus. - Broadhub experience a plus. - Must have excellent verbal and written communication, and organizational skills. - Capability to stay organized, prioritize multiple tasks in a fast-paced environment and provide follow-through. - Ability to pay attention to detail. - Demonstrate the urgency to effectively resolve customer issues and/or close a sale. - Ability to comprehend, communicate and educate customers regarding features and benefits of Vyve Broadband services. - Has experience carrying two or more monthly sales quotas a plus. - Abide by all Northland policies and standards as described in the employee handbook and by management. Working Conditions - Must be able to speak clearly and communicate effectively. - Regularly sits and stands during working hours for prolonged periods. - Regularly work in a remote office setting. Company Description Vyve Broadband strives to provide its customers with the highest quality service at the best possible price. To meet this challenge, Vyve Broadband sets high standards for all of its employees. Vyve Broadband expects that all employees abide by all Vyve Broadband policies and standards as described in the employee handbook and as communicated by management. Vyve Broadband expects all employees to represent the company in a pleasant, cheerful and professional manner at all times. Staff should treat each customer contact as an opportunity to improve system goals through the use of effective sales and retention techniques. All staff are expected to work as a team with co-workers, management and other Vyve Broadband offices to meet or exceed system goals.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The primary function of the Commercial Inbound Sales Agent is to generate New Commercial Revenue and contract renewal revenue through inbound exploratory conversations with our customers. I-Sales agents will also generate sales leads through upselling to current customers calling into the wrong channel! This position reports directly to the I-Services Director Brad Montgomery. - Handle and identify Business Solutions opportunities for Inbound Call Center customers and Calls - Manage all aspects of customer care for business customers to include account maintenance, account renewals, review contract status and updates - Demonstrate full understanding of current marketing campaigns, products, offerings and can communicate them clearly to customers - Coordinate customer’s solution needs, solution estimate and final solution price quote for all Small to Medium size Vyve Business Solution products - Navigate and communicate sales activities, reports, and results as requested by Management - Effectively communicate product and service information, feature functionality, billing procedures, and equipment usage to each customer - Attempt to retain or renew customers seeking disconnect, downgrade, or changes to service through examining the needs of customers as they pertain to Vyve products/services - Frequent and regular communication with management team - Achieve all sales quotas set for the department by following established policies and procedures - Manage and develop customers through Salesforce Sales Cloud - Handle and help customers that have billing questions about their accounts when they call in and choose Sales Qualifications - Education: High School degree or equivalent required. College degree strongly preferred. - Experience: Minimum of two years of sales experience. Call Center Experience preferred. Requirements - Typing skills of 40 WPM or greater required. - Ability to fulfill the job duties, skills and responsibilities listed above. Knowledge, Skills and Abilities - Ability to work well in a team environment to meet call center goals/quotas - Exhibit strong sales and customer service orientation with an inclination towards helping others and proactively handle customer concerns - Salesforce Sales Cloud experience a plus - Must have excellent verbal and written communication and organizational skills - Capability to stay organized, prioritize multiple tasks in a fast-paced environment and provide follow-through - Ability to pay attention to detail - Demonstrate the urgency to effectively resolve customer issues and/or close a sale - Ability to comprehend, communicate and educate customers regarding features and benefits of Vyve services - Abide by all Vyve policies and standards as described in the employee handbook and by management Working Conditions - Must be able to speak clearly and communicate effectively - Regularly sits and stands during working hours for prolonged periods - Must have an area dedicated to your workstation

• Serve as the primary point of contact via telephone with customers • Handle all call types and save/sell appropriate services to customers • Achieve daily, weekly, and/or monthly sales and retention goals • Understand and promote Vyve products and their value to the customer • Accurately document all customer-related transaction information • Ensure professional and courteous communication with customers • Engage in sales and service-related tasks including process improvement and mentoring

• Review and respond to RFPs and quote requests from sales teams, providing competitive pricing and solutions for on-net & off-net services • Negotiate rates, terms and conditions, and SLAs with third-party partners, ensuring compliance with company policies and objectives • Maintain and update our building list and rate cards for each vendor, ensuring accuracy and consistency • Track and report on the performance and quality of quotes and installations, identifying and resolving any issues or disputes • Develop and maintain strong relationships with our partners, fostering trust and collaboration • Research and evaluate new off-net opportunities and vendors, expanding our network coverage and capabilities • Review off-net partner invoices for accuracy • Manage off-net inventory records and process commissions for Channel Partners