Astound Broadband

Role Description A Day in the Life of the Manager, Business Operations & Projects: - Ensuring staff members are achieving desired goals, supporting ICOMS order entry and billing support for all Business Solutions. - Preparing reports and analyzing Business Solutions data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction. - Develop Leadership through effective use of continuous feedback and open communication. - Identify and provide reporting on trends, opportunities, and solutions. - Lead team meetings, ask questions to better understand the calls representatives are receiving the proper training and have the tools needed. - Coaches and develops staff to ensure the highest degree of customer service to maximize quality service and customer retention. - Fosters, promotes, and contributes to a positive team environment. - Work collaboratively with other departments to ensure company goals are met. - Actively support, promote, and advance all aspects of Astound’s Inclusion and Belonging work, recognizing it as a business priority. - Other duties as assigned. Qualifications - Must have 3+ years’ experience managing in a call center environment. - Thorough knowledge of billing systems, collections, service orders, and sales processes (ICOMS preferred). - Telecommunications industry experience is a plus. - Must demonstrate exceptional communication, collaboration, adaptability, resilience, and emotional intelligence. - Strong mentoring and relationship building skills with ability to effectively manage group and interpersonal problem resolution & change management. - Strong negotiation, interpersonal, written, and oral communications skills – including report writing. - Familiarity with call center technology including workforce management software, phone system platforms, quality software, etc. - Computer Skills: Billing Systems, CRM, Microsoft platforms, Word, and advanced Excel skills. - Occasional travel may be required. - Available nights, weekends, holidays as required. Benefits - 401k retirement plan, with employer match. - Insurance options including: medical, dental, vision, life, and STD insurance. - Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization. - Floating Holiday: 40 hours per year. - Paid Holidays: 7 days per year. - Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws. - Tuition reimbursement program. - Employee discount program. - *Benefits listed above are for regular full-time position. Base Salary The base salary range for this position is $120,000 - $140,000 annually, plus opportunities for bonus and benefits, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. Our Mission Statement - Take care of our customers. - Take care of each other. - Do what we say we are going to do. - Have fun. Company Description Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. - At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences. - Our commitment to excellence extends beyond infrastructure. - We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. - Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. - We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. - At Astound, we believe in creating astounding possibilities for everyone, everywhere.

Role Description The Senior Business Operations Coordinator supports the National Sales team by providing critical operational services across billing, project coordination, and vendor management. This role partners with cross-functional stakeholders to maintain end-to-end workflow continuity, strengthen communication, and reduce duplication to drive efficiency and accuracy. This is a remote position with opportunities to contribute across multiple functions within Business Operations. - Collecting and analyzing operational data to identify trends, generate reports, and inform decision-making. - Analyzing and optimizing existing business processes, identifying areas for improvement, and implementing new procedures to enhance efficiency. - Facilitating communication between different departments, resolving operational issues, and coordinating with stakeholders at all levels. - Coordinate with outside sources to ensure submitted data reflects an accurate depiction of performance while making recommendations for process improvement for current and future metrics collection systems. - Provide business analysis support and assist with business requirements documentation to ensure effective delivery of system and operational changes. - Educates and promotes a culture of continuous improvement by partnering with process owners/champions to drive improved results. - Other duties as assigned. Qualifications - Rapidly acquire and apply new knowledge, including end-to-end operational understanding of telecommunications ordering, service provisioning, billing/accounting workflows, and project management principles. - Leverage Microsoft Copilot to enhance business operations efficiency by automating routine tasks, accelerating data analysis, and improving reporting and executive-level communications. - Demonstrate strong organizational discipline with exceptional attention to detail, follow-through, and ownership of deliverables. - Exhibit high proficiency in verbal and written communication, with strong interpersonal skills to collaborate effectively across diverse stakeholders, work styles, and organizational levels. - Proven ability to manage competing priorities, multitask effectively, and deliver high-quality results in fast-paced, dynamic environments. - Advanced computer literacy with hands-on experience using Access, Excel, PowerPoint, Smartsheets, Tableau, and QGIS to support operational and analytical objectives. - Extensive data analytics experience working with large, complex datasets, including sales pipeline management, revenue analysis, forecasting, and churn reporting. - Minimum of 2 years of experience in business analysis, process mapping, and business operations design. - Experience supporting telecommunications order-to-bill processes (ordering/provisioning, billing, invoicing, credits/adjustments). - Working knowledge of service delivery/provisioning concepts (circuit IDs, install milestones, MACDs, service activation). - Strong Excel skills (pivot tables, lookups, data validation) and experience building repeatable reporting/dashboards (e.g., Tableau or similar). - Experience with CRM and/or order management/billing systems (e.g., SugarCRM, ICOMS, Netcracker, or comparable platforms). - Demonstrated ability to document and improve workflows (SOPs, RACI, process maps), including cross-functional handoffs. Requirements - Bachelor's degree or equivalent experience. Benefits - 401k retirement plan, with employer match. - Insurance options including: medical, dental, vision, life and STD insurance. - Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization. - Floating Holiday: 40 hours per year. - Paid Holidays: 7 days per year. - Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws. - Tuition reimbursement program. - Employee discount program. Company Description Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.

Role Description The Vice President of Commercial Product and Advanced Services provides strategic leadership for the development, lifecycle management, and operational excellence of Astound Business Solutions’ commercial product portfolio. - Oversees Product Management, Project Management, and specialized Advanced Services product support teams. - Shapes the commercial product strategy, optimizes business operations, and drives cross-functional execution to support growth initiatives. - Leads a team responsible for customer configuration and advanced technical support for cloud hosting, SD-WAN, managed Wi-Fi, custom UCaaS integrations, and other managed services. - Provides internal enablement and customer training, serves as a subject-matter expert resource, and supports complex ICBs and managed services deployments. - Directs and drives the execution of product strategy, vision, and roadmap aligned with business objectives. - Owns managed services processes, including complex order acceptance, customer onboarding, configuration changes, and ongoing support. - Partners closely with engineering leadership to translate product strategy into clear, actionable requirements. - Leads the end-to-end product development lifecycle, from concept through launch. - Collaborates with marketing to develop and execute effective go-to-market strategies. - Monitors product performance and key performance indicators (KPIs), analyzes results, and refines product strategy. - Coordinates with key stakeholders to design and implement scalable operational strategies. - Partners with finance and accounting teams for accurate financial reporting and budget management. - Leads and manages support functions aligned to product strategy and project management. - Identifies opportunities for process improvement and implements best practices. - Oversees project management and execution of strategic initiatives. - Establishes and maintains strong relationships with external partners, vendors, and stakeholders. - Collaborates cross-functionally to identify opportunities for business growth and new product offerings. - Provides leadership, mentorship, and professional development for product and project management teams. - Manages integration initiatives related to company acquisitions. - Performs supervisory responsibilities, including performance management and employee development. - Performs other duties as assigned. Qualifications - Demonstrated expertise in documenting complex business requirements. - Proven ability to independently lead and deliver integration initiatives. - Strong capability to partner with Product and Marketing teams for new product launches. - Exceptional communication skills, both written and verbal. - High degree of discretion and sound judgment. - Experience working closely with Sales organizations to identify new revenue opportunities. - Outstanding organizational and planning skills. - Ability to operate effectively in a fast-paced, dynamic environment. - Self-aware and intellectually curious. - Strong computer skills, including proficiency with project management tools and emerging AI technologies. - Ability to adhere to Local and Federal regulations and Company policies. Requirements - Bachelor's degree required, or equivalent professional experience. - A minimum of seven years of progressive experience in product and operational leadership roles. - At least five years of senior management experience within business operations. Benefits - 401k retirement plan, with employer match. - Insurance options including medical, dental, vision, life, and STD insurance. - Paid Time Off/Vacation: Starting at 80 hours per year, increasing based on tenure. - Floating Holiday: 40 hours per year. - Paid Holidays: 7 days per year. - Paid Sick Leave: Varies based on state and/or local laws. - Tuition reimbursement program. - Employee discount program.

Role Description The Manager, Account Management is responsible for the management of the Account Management function and team supporting existing services for the GEMS customer base. - Ensuring consistent compliance to Account Management Process and Procedures amongst the Government, Education, Medical, and Strategic account management team. - The Single Point of Contact for ensuring data availability and management of critical reporting by the account management team including: - Inventory reporting - NOC trouble resolution history - SLA reporting - Budget reporting - Order data - Required metrics and statistics for the channel - Customer quarterly business reporting - Manage and lead the customer renewal process and activity including tracking and reporting renewal success rate. - Manage and drive the account management team in ensuring outstanding customer satisfaction among external and internal customers. - Staffing and people development including maintaining budgeted staffing levels, effective recruiting, performance management including termination of under-performing employees. - May be required to directly manage select large key customer(s). - Close liaison to channel Director for maintaining excellent and consistent account management activity for the channel. - Willingness to travel up to 25%. - Other duties as assigned. Qualifications - Minimum 5 years of management experience of similar function. - Strong Microsoft Office Suite skills and experience (at minimum Intermediate level) especially with Excel, Word, PowerPoint. - Ability to work under pressure meeting short deadlines and to multitask several urgent projects simultaneously and with accuracy. - Flexible in changing priorities and work schedule as required. - Proven experience and success with managing teams for success and working with internal organizations collaboratively for project and initiative success. - Proven ability to drive customer delight and satisfaction individually as well as driving the same via managing a team. - Must possess sharp communication skills, written and verbal, at multiple levels including C-level. - Education: High School Diploma; Associate/Bachelor Degree preferred or an equivalent combination of education and experience. Benefits - 401k retirement plan, with employer match. - Insurance options including: medical, dental, vision, life and STD insurance. - Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization. - Floating Holiday: 40 hours per year. - Paid Holidays: 7 days per year. - Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws. - Tuition reimbursement program. - Employee discount program. - *Benefits listed above are for regular full-time position. Company Description Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.

Role Description The Senior Manager, Sales Enablement drives operational excellence across retail and direct sales channels by ensuring flawless execution of the end-to-end sales lifecycle. This role is accountable for commission accuracy, scalable sales processes, and strong retail controls—including reconciliation, auditability, and dual verification protocols. Acting as a strategic partner to Sales Leadership and their boundary partners, this leader oversees sales systems, reporting, territory design, and compliance while managing a high-performing enablement team focused on efficiency, accuracy, and growth readiness. Duties and Responsibilities: - Sales Process & Funnel Optimization - Own and optimize the full sales funnel from lead generation through close, ensuring alignment with customer journey and business strategy. - Identify and eliminate process bottlenecks to improve conversion rates, cycle time, and rep productivity. - Standardize sales workflows and operational playbooks to enable consistent execution across retail and direct channels. - Develop channel-specific enablement frameworks and tools while partnering with training to support field performance and scalability. - Commission Management & Incentive Operations - Collaborate to build, manage, and continuously refine commission structures that accelerate revenue and motivate retail and direct sales teams. - Ensure accurate, timely commission calculations and payouts. - Own and maintain the commission calculator and underlying logic for the residential sales channels. - Lead reconciliation processes, dispute resolution, and continuous improvements to reduce errors and increase transparency. - Order Entry, Verification & Fulfillment Oversight - Oversee order entry processes across retail and direct channels to ensure accuracy, speed, and compliance. - Implement quality control and fraud-prevention measures, including dual-verification protocols for high-value or complex orders. - Ensure real-time validation of customer data, credit eligibility, serviceability, and product rules prior to submission. - Serve as the operational bridge between Sales and Field Operations to resolve fulfillment issues. - Territory & Coverage Management - Collaborate in the design and ongoing maintenance of territory models that balance market opportunity, workload, and resource allocation for internal and contractor sales teams. - Regularly assess territory performance and adjust based on data-driven insights, market dynamics, and growth objectives. - Cross-Functional Partnership - Act as the central liaison between sales and their internal boundary partners. - Ensure operational alignment to sales quotas, product launches, compensation plans, and customer experience goals. - Translate sales strategy into executable processes and system requirements. - Sales Credentialing & Compliance - Serve as the primary owner for sales credentialing requirements, including permits, certifications, and uniforms for retail and direct channels. - Ensure timely procurement, tracking, and compliance to support uninterrupted selling activities. - Leadership & Governance - Lead and develop a high-impact sales enablement team focused on operational rigor, continuous improvement, and scalability. - Implement KPIs, dashboards, and governance frameworks to track performance, accuracy, and risk mitigation. - Drive a culture of accountability, transparency, and operational excellence. - Actively support, promote, and advance all aspects of Astound’s Inclusion and Belonging work. - Other duties as assigned. Qualifications - High school diploma or equivalent required. - Bachelor's degree or equivalent experience preferred. - Equivalent combination of education and relevant experience may be considered. Requirements - 7+ years of progressive experience in sales enablement, sales operations, revenue operations, or a related commercial operations function. - 3+ years in a people leadership role, managing and developing high-performing teams. Knowledge, Skills and Abilities - Demonstrated success optimizing complex, multi-channel sales processes. - Hands-on experience designing, administering, and governing commission and incentive compensation programs. - Experience successfully collaborating across functions in a fast-paced environment. - Strong understanding of end-to-end sales processes, sales funnel optimization, and multi-channel enablement. - Proven experience designing and governing commission and incentive compensation programs with high accuracy and transparency. - Ability to analyze sales performance data, identify process gaps, and implement scalable solutions that improve productivity and conversion. - Working knowledge of CRM, order management, and sales enablement systems; ability to translate business needs into system and reporting requirements. - Demonstrated expertise in cross-functional partnership with internal boundary partners. - Strong leadership skills with experience building, developing, and leading high-performing teams. - High attention to detail with strong problem-solving and risk-management capabilities. - Excellent communication skills and the ability to influence stakeholders at multiple levels of the organization. Benefits - 401k retirement plan, with employer match. - Insurance options including: medical, dental, vision, life and STD insurance. - Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization. - Floating Holiday: 40 hours per year. - Paid Holidays: 7 days per year. - Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws. - Tuition reimbursement program. - Employee discount program.

Role Description The Leave of Absence Case Manager is a key operational role within Astound's centralized Total Rewards function. This role owns the end-to-end administration of employee leave cases — from initial intake through return to work — ensuring consistent, compliant, and employee-centered case management across all leave types. The Case Manager serves as the primary point of contact for employees and HR partners on active leave matters and contributes actively to the continuous improvement of LOA processes, documentation, and service delivery. - Manage the full lifecycle of leave of absence cases, including FMLA, ADA, personal, military, bereavement, and state-mandated leave programs. - Conduct leave intake, determine eligibility, issue required notices and designation letters within regulatory timeframes. - Track open cases, key dates, and documentation requirements; proactively follow up with employees and medical providers as needed. - Coordinate with Payroll to ensure accurate benefit continuation, premium deductions, and pay adjustments throughout the leave period. - Manage return-to-work processes including fitness-for-duty clearances, phased return arrangements, and accommodation referrals. - Maintain complete, audit-ready case files in the case management system. - Apply working knowledge of FMLA, ADA, ADAAA, USERRA, applicable state leave laws, and company policy to all case decisions. - Identify cases with potential legal exposure or intersecting compliance obligations (e.g., workers' compensation, ADAAA) and escalate appropriately to the LOA Manager. - Ensure all leave notices, designations, and documentation meet regulatory requirements and internal SLAs. - Flag patterns of potential policy abuse, noncompliance, or documentation gaps. - Serve as the primary contact for employees on leave, providing clear, empathetic, and timely communication throughout the leave experience. - Partner with HR partners to ensure alignment of employee status, return plans, and accommodation needs. - Respond to manager and HR inquiries regarding leave status, expected return dates, and coverage planning — maintaining appropriate confidentiality. - Communicate with third-party leave administrators or insurers as applicable. - Identify recurring workflow inefficiencies, documentation gaps, and process inconsistencies; surface findings and recommend solutions to the Director, Compensation & Benefits. - Assist in developing and maintaining standard operating procedures (SOPs), employee-facing guides, and templated communications. - Support implementation of new leave-related processes, system updates, or policy changes as directed. - Participate in audits, reporting, and data integrity reviews of the LOA case management system. - Actively support, promote, and advance all aspects of Astound’s Inclusion and Belonging work, recognizing it as a business priority. - Other duties as assigned. Qualifications - Minimum 2–4 years of experience in leave of absence administration, benefits administration, or HR operations. - Hands-on experience administering FMLA, ADA, and state leave programs required. - Experience in a centralized or shared services HR model preferred. - Working knowledge of federal and state leave laws including FMLA, ADA/ADAAA, USERRA, PWFA, and applicable state-specific statutes. - Strong organizational skills with the ability to manage a high-volume caseload accurately and within defined SLAs. - Demonstrated ability to communicate clearly and empathetically with employees by navigating difficult personal circumstances. - Proficiency with HRIS and case management systems; experience with platforms such as Workday, SAP, or dedicated LOA tools a plus. - Ability to identify process gaps and contribute practical, actionable improvement recommendations. - High attention to detail and commitment to data accuracy and documentation integrity. - Collaborative working style with the ability to build effective relationships with HR Business Partners, Payroll, and business managers. Education - Bachelor's degree in Human Resources, Business Administration, or a related field; or equivalent combination of education and experience. Benefits - 401k retirement plan, with employer match. - Insurance options including: medical, dental, vision, life and STD insurance. - Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization. - Floating Holiday: 40 hours per year. - Paid Holidays: 7 days per year. - Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws. - Tuition reimbursement program. - Employee discount program. Base Compensation The base compensation range for this position is $75,000 - $110,000 plus opportunities for benefits. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to location, relevant skills, experience, and capabilities. Our Mission Statement - Take care of our customers. - Take care of each other. - Do what we say we are going to do. - Have fun. Equal Opportunity Employer Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law.

Role Description The Data Analyst is responsible for translating complex data into actionable insights that support decision-making across Astound Broadband. This role bridges technical data expertise with strong business acumen, partnering closely with cross-functional teams to deliver end-to-end analysis, performance tracking, and executive-ready reporting. The ideal candidate is comfortable working with large datasets, developing Tableau dashboards, and uncovering the “why” behind business performance while operating in a fast-paced, results-driven environment. - Conduct advanced analysis on large and complex datasets to address business questions, performance trends, and operational challenges. - Extract meaningful insights from diverse data sources, focusing on both performance outcomes and root-cause drivers. - Identify, define, and monitor key performance indicators (KPIs) across functional areas to assess business health. - Develop and enhance recurring and ad hoc reports to support leadership, operations, finance, and commercial teams. - Build, maintain, and optimize Tableau dashboards and visualizations to clearly communicate insights to stakeholders. - Develop automated analytical tools, including queries, dashboards, and presentation outputs, to support ongoing business monitoring and self-service analytics. - Partner with technical teams to troubleshoot data issues, validate logic, and support backend data pipelines as needed. Business Partnership & Stakeholder Communication: - Collaborate with cross-functional partners to understand business needs and deliver complete, end-to-end analytical solutions. - Present findings, recommendations, and performance updates to management and senior leadership in a clear, concise, and actionable manner. - Support business cases and evaluate the impact of operational initiatives, pricing changes, and strategic programs. - Other duties as assigned. Qualifications - 3+ years of experience in data analysis, including work with large datasets, KPIs, dashboards, and performance reporting. - Experience with SQL and relational databases, including Oracle or similar enterprise data platforms. - Experience building, maintaining, and optimizing dashboards and reports in Tableau or similar data visualization tool. - Proficiency with spreadsheets and analytical techniques used to validate, reconcile, and interpret data. - Strong collaboration skills with the ability to work effectively across technical and non-technical teams. - Demonstrated problem-solving, analytical thinking, and attention to detail. - Demonstrated ability to effectively present complex data and analytical findings to members of the leadership team. - Exposure to telecommunications, broadband, or subscription-based business models. - Understanding of how enterprise systems and data pipelines integrate to support reporting and analytics. Requirements - Bachelor’s degree in analytics, finance, or a related field. Benefits - 401k retirement plan, with employer match. - Insurance options including: medical, dental, vision, life and STD insurance. - Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization. - Floating Holiday: 40 hours per year. - Paid Holidays: 7 days per year. - Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws. - Tuition reimbursement program. - Employee discount program. - *Benefits listed above are for regular full-time position. Company Description Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere. A Day in the Life of the Senior Manager, Payroll: The Senior Payroll Manager will lead U.S. payroll operations for a large, multistate workforce. This role is responsible for ensuring accurate, compliant, and timely payroll processing while driving continuous improvement in controls, systems, and team performance. The Payroll Sr. Manager partners closely with HR, Accounting, Tax, and business leaders to deliver a high-quality payroll experience for employees and the organization. - Oversee weekly and bi-weekly multi-state payroll processing for 3,000+ employees across multiple FEINs. - Ensure compliance with all federal, state, and local wage and hour laws and payroll tax regulations. - Establish, document, and maintain strong payroll controls and procedures; collaborate with Internal Audit on control testing and remediation. - Own the planning and execution of all U.S. payroll processing activities. - Lead the integration, governance, and ongoing optimization of payroll systems. - Serve as the payroll system subject matter expert, resolving issues and ensuring systems meet business needs. - Evaluate payroll and related processes and drive continuous improvement initiatives to increase efficiency and accuracy. - Lead, develop, and mentor a high performing payroll team with a strong service mindset. - Foster a culture of accountability, quality, and continuous learning. - Provide regular coaching and performance feedback to support engagement and professional growth. - Act as a strategic partner for HR, Accounting, Tax, Treasury, and business stakeholders. - Prepare and present payroll metrics and reporting related to accuracy, volume, efficiency, and issue resolution. - Translate payroll insights into actionable recommendations that support broader business objectives. - Actively support, promote, and advance Astound’s commitment to creating a best in class workplace, recognizing it as a business priority, including fostering a work environment where employees are respected, supported, heard, and empowered to do their best work. - Other duties as assigned. What you bring to the table: - 7–10 years of experience managing multistate payroll for an organization with 3,000+ employees. - Experience leading payroll system implementations or integrations (WorkDay preferred). - ​Proven experience and expertise in payroll systems and end-to-end payroll processes (WorkDay, UKG, SAP or equivalent). - Experience in extracting, analyzing, and reconciling payroll data - Advanced Excel proficiency required. - Strong knowledge of payroll practices, wage and hour laws, and multistate taxation. - Demonstrated ability to influence and collaborate cross functionally. - Ability to translate complex data into clear, actionable insights for non-technical audiences including HR leadership, Finance, and business managers. - Strong project management and organizational skills; able to manage multiple analytical workstreams simultaneously across both compensation and benefits cycles. - High attention to data accuracy and a personal commitment to work product quality Discretion and judgment in handling sensitive payroll, compensation and benefits data. Education: - Bachelor's degree in accounting, Business, or a related field, or equivalent payroll experience. We're Proud to Offer a Comprehensive Benefits Package Including: - 401k retirement plan, with employer match - Insurance options including: medical, dental, vision, life and STD insurance - Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization - Floating Holiday: 40 hours per year - Paid Holidays: 7 days per year - Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws - Tuition reimbursement program - Employee discount program *Benefits listed above are for regular full-time position Base Compensation: The base compensation range for this position is $100,000 - $140,000 plus opportunities for benefits. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to location, relevant skills, experience, and capabilities. Our Mission Statement: * Take care of our customers * Take care of each other * Do what we say we are going to do * Have fun Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere. A Day in the Life of the Human Resources Business Partner: The HR Business Partner (HRBP) is a people-focused strategic partner who plays a key role in aligning Human Resource initiatives with the company’s overall business objectives. This role collaborates closely with business leaders and HR colleagues to recommend, develop and implement programs that drive talent management, employee development, performance, management, organizational transformation, change management and workforce effectiveness within the assigned client group. Serving as a trusted advisor, the HRBP acts as a bridge between HR and the business, ensuring the HR strategies and practices are impactful, integrated and aligned with organizational needs. - Provide day-to-day HR consultation to business leaders. - Assist in the creation of development plans for high potential employees and identify high potentials at all levels for current- and future-state critical roles. - Recommend solutions to improve processes, team dynamics, etc. to optimize organizational effectiveness. - Support the development of effective leaders within the organization, focusing on leadership needs and key themes identified as part of the business strategy and organizational and talent review processes. Will play an active role in guiding assigned client groups through ongoing talent review and succession planning activities. - Initiatives include working with leaders to create strategies to close talent gaps, developing a highly effective leadership team and bench strength for succession. - Assists in design and implementation of retention strategies focusing on key leaders and individuals with core competencies or skills critical to the organization – now and for the future. Coach leaders on their personal efficacy and leadership impact. - Partner and coordinate with functionally-aligned HR Center of Excellence (COE) partners to identify requirements and execute actions in support of building talent and capabilities across assigned functional areas. - Responsible for partnering closely with business leaders in the development, management and delivery of functional strategic workforce plans. - Acts as a change agent to client groups, partners and project teams in support of organizational change through the application of a common framework, process and set of best practice tools, which prepare employees for ongoing change and transformation. - Engages and supports various projects on the HR team including work on our HR Strategy, annual HR initiatives, metrics/tracking/reporting, and other projects as assigned. What you bring to the table: - 5 + years of experience in an HRBP or leadership role within a Human Resources organization, demonstrating increased levels of responsibility - Strong business acumen with the ability to understand, discuss and work with all levels of leaders regarding business strategy and human capital implications - Experience supporting/driving change management initiatives - Ability to build strong relationships with clients, partners, and colleagues - A highly effective communicator with the ability to clearly and concisely articulate ideas, concepts, and proposals - Demonstrated ability to work in a highly complex/matrixed business and HR model - Knowledge of, and proven capability in, organizational development techniques and performance management - Excellent communication skills, both written and verbal - Travel based on business need Education: - High school diploma or equivalent. - Advanced degree in Human Resources, Organizational Design or Business preferred. We're Proud to Offer a Comprehensive Benefits Package Including: - 401k retirement plan, with employer match - Insurance options including: medical, dental, vision, life and STD insurance - Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization - Floating Holiday: 40 hours per year - Paid Holidays: 7 days per year - Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws - Tuition reimbursement program - Employee discount program *Benefits listed above are for regular full-time position Base Compensation: The base compensation range for this position is $135,000 - $165,000, plus opportunities for benefits. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to location, relevant skills, experience, and capabilities. Our Mission Statement: * Take care of our customers * Take care of each other * Do what we say we are going to do * Have fun Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere. A Day in the Life of the The Manager, Sales Programs is responsible for enhancing the productivity, consistency, and overall performance of the fiber sales organization. This role operates at the intersection of sales strategy, enablement, analytics, and execution, translating commercial objectives into repeatable sales behaviors and measurable outcomes. This position plays a critical role in scaling profitable growth by ensuring sales teams are equipped to sell efficiently and effectively as the network expands, and competitive pressures increase. The Manager, Sales Programs partners closely with Sales Leadership, Field Sales, Retail Sales, SMB Sales, Marketing, Training, and Operations to design programs, optimize sales processes, improve win rates, shorten sales cycles, and increase revenue per representative across products and markets. - Maintain deep expertise in products and services to support training, development, and performance improvement. - Drive gains in quota attainment, conversion rates, sales velocity, and average revenue across residential and SMB fiber channels. - Identify performance gaps and implement targeted solutions, including process enhancements, training, tools, and incentives. - Support go‑to‑market execution for new fiber products, pricing updates, and commercial initiatives. - Manage compensation, incentive, and recognition programs in partnership with HR and Sales Leadership. - Strengthen employee experience and reduce turnover through effective engagement and development programs. - Own and continuously improve the end-to-end sales process, from lead handoff to close. - Standardize best practices for field, hybrid, and inside sales motions. - Ensure CRM workflows reflect real‑world selling behaviors in partnership with Sales Operations. - Continuously improve programs using performance data and field insights. - Partner with Enablement and Sales Leaders to design onboarding, certification, and ongoing training programs. - Translate data and insights into practical, rep-friendly playbooks and tools. - Reinforce consistent messaging, value propositions, and competitive positioning. - Analyze sales performance to identify trends, risks, and opportunities. - Develop dashboards and scorecards for leaders and frontline managers. - Use insights to inform territory strategy, capacity planning, and compensation effectiveness. - Facilitate field engagement and structured feedback loops. - Collaborate with Marketing on lead quality, campaign performance, and messaging alignment. - Partner with Product and Network teams to align sales execution with build plans and service availability. - Support leadership with business cases, performance reviews, and executive‑level presentations. - Maintain sales playbooks, scripts, competitive intelligence, and readiness materials. - Actively support, promote, and advance all aspects of Astound’s Inclusion and Belonging work, recognizing it as a business priority, including creating a work environment where all employees feel valued, respected, heard, and empowered. - Other duties as assigned. What You Bring to the Table: - 5+ years of experience in sales operations, sales effectiveness, enablement, or commercial strategy. - Experience in telecom, fiber, broadband, or adjacent B2B/B2C sales environments. - Experience supporting field sales and SMB sales teams. - Experience working with commission plans, territories, or go-to-market design. - Familiarity with CRM platforms (Salesforce preferred). - Strong analytical skills with the ability to turn data into action. - Proven ability to influence without direct authority. - Excellent communication and executive-level presentation skills. - Knowledge of sales processes across fields, hybrid, and inside sales environments. - Ability to standardize and optimize sales processes to improve conversion rates, sales velocity, and quota attainment. Education: - High school diploma or equivalent required. - Bachelor’s degree preferred. Major in Business, Marketing, or related fields. - MBA or advanced degree is a plus. We're Proud to Offer a Comprehensive Benefits Package Including: - 401k retirement plan, with employer match - Insurance options including: medical, dental, vision, life and STD insurance - Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization - Floating Holiday: 40 hours per year - Paid Holidays: 7 days per year - Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws - Tuition reimbursement program - Employee discount program *Benefits listed above are for regular full-time position Base Compensation: The base compensation range for this position is $95,000 - $145,000 plus opportunities for benefits. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to location, relevant skills, experience, and capabilities. Our Mission Statement: * Take care of our customers * Take care of each other * Do what we say we are going to do * Have fun Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. FCO (For San Francisco Candidates only): Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. CCPA Employee Privacy Policy (For California Candidates Only): https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf