• You manage clients' CRM and email marketing systems and act as the primary point of contact for all customer retention matters. • You contribute to the development of results-oriented strategies to achieve target goals and define suitable KPIs to monitor them, including ROAS, CAC, CTR and CPC. • Through data analysis, you identify untapped growth opportunities aligned with our clients' strategic objectives and communicate these to other departments or client teams. • Together with client contacts, you develop workflows for the continuous improvement of communication and reactivation measures. • You regularly pursue professional development and research and test new tools, formats, and approaches to improve marketing performance. • In the medium term, you will progress into a team lead role within Customer Retention.

Summary Base Pay: $34,000 On-Target Earnings: $70,000 ($16.00/hr base pay with uncapped commission, top earners $100k+) Are you highly competitive, motivated by results, and looking for a role where your earning potential has no limits? Our award-winning Inside Sales & Retention teams excel at driving customer decisions by selling the value of EchoStar's products and services using a consultative approach. This role involves 100% inbound calls from new and existing customers. No outbounding, no cold calling. Ever. Must live in Georgia - in/near Atlanta Metro, Augusta, Columbus, Savannah. Job Duties and Responsibilities What You'll Do: - Field inbound customer contacts within the competitive, fast-paced production environment of a Fortune 250 company. - Influence customer purchasing decisions by effectively positioning our suite of TV, internet and wireless products and services. - Customer relationships are our most important asset, and handling every interaction with honesty and integrity is at the forefront of all we do. What's in it for You: - Uncapped Earning Potential: High performers earn $100k+; elite performers earn $150k+. Your base pay is guaranteed, and your commission is limitless. - Career Growth: Ability to promote up to two levels in your first year, with paths to leadership and corporate roles. - Incredible Incentives : High-value rewards program including exciting trips & prizes. - Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement. - Exclusive Perks: Complimentary DISH TV as well as deep discounts on Sling TV and Boost Mobile plans. Skills, Experience and Requirements - Minimum 1 year of experience in a quota-carrying sales role required. - Must have competitive spirit, determination, resilience, persuasive personality, growth mindset, and operate with integrity. - Full-time; hours may include evenings, weekends or holidays. - High school diploma/GED required; Associate's or Bachelor's degree a plus. - Pre-employment screen. - Smartphone/device with active network connection. - Home workspace with wired internet (25 Mbps download/2 Mbps upload), USB keyboard/mouse/headset/webcam, and 2+ monitors. - Employee responsible for all setup costs (except where required by law). Benefits: From versatile health perks to new career opportunities, check out our benefits on our careers website . Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact leaves@dish.com if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Click the links to access the following statements: EEO Policy Statement , Pay Transparency , EEOC Know Your Rights ( English / Spanish ) Salary Ranges Compensation: $34,000.00/Year

Summary Base Pay: $32,000 On-Target Earnings: $70,000 ($15.00/hr base pay with uncapped commission, top earners $100k+) Are you highly competitive, motivated by results, and looking for a role where your earning potential has no limits? Our award-winning Inside Sales & Retention teams excel at driving customer decisions by selling the value of EchoStar's products and services using a consultative approach. This role involves 100% inbound calls from new and existing customers. No outbounding, no cold calling. Ever. Must live in Tennessee - in/near Nashville, Memphis, Knoxville or Chattanooga. Job Duties and Responsibilities What You'll Do: - Field inbound customer contacts within the competitive, fast-paced production environment of a Fortune 250 company. - Influence customer purchasing decisions by effectively positioning our suite of TV, internet and wireless products and services. - Customer relationships are our most important asset, and handling every interaction with honesty and integrity is at the forefront of all we do. What's in it for You: - Uncapped Earning Potential: High performers earn $100k+; elite performers earn $150k+. Your base pay is guaranteed, and your commission is limitless. - Career Growth: Ability to promote up to two levels in your first year, with paths to leadership and corporate roles. - Incredible Incentives : High-value rewards program including exciting trips & prizes. - Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement. - Exclusive Perks: Complimentary DISH TV as well as deep discounts on Sling TV and Boost Mobile plans. Skills, Experience and Requirements - Minimum 1 year of experience in a quota-carrying sales role required. - Must have competitive spirit, determination, resilience, persuasive personality, growth mindset, and operate with integrity. - Full-time; hours may include evenings, weekends or holidays. - High school diploma/GED required; Associate's or Bachelor's degree a plus. - Pre-employment screen. - Smartphone/device with active network connection. - Home workspace with wired internet (25 Mbps download/2 Mbps upload), USB keyboard/mouse/headset/webcam, and 2+ monitors. - Employee responsible for all setup costs (except where required by law). Benefits: From versatile health perks to new career opportunities, check out our benefits on our careers website . Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact leaves@dish.com if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Click the links to access the following statements: EEO Policy Statement , Pay Transparency , EEOC Know Your Rights ( English / Spanish ) Salary Ranges Compensation: $32,000.00/Year

About Fetch At Fetch, we’re dedicated to helping pets live their healthiest and happiest lives. Our comprehensive insurance coverage is designed with modern pet parents in mind, and we’re proud to support the veterinary, shelter, and breeder communities. We believe in ensuring pets receive the best care possible and are committed to making that vision a reality every day. Fetch is a high-growth Warburg Pincus portfolio company with an expanding team of over 350 pet-loving employees working together to shape the future of pet health and wellness. About the Industry The pet insurance industry is more important than ever, offering peace of mind and financial protection for pet owners. The sector is expanding quickly, fueled by growing awareness of the need for accessible, high-quality veterinary care. With advances in veterinary medicine, pets now have access to the most effective treatments available, making pet insurance an essential component of modern pet care. Property & Casualty License Required JOB OVERVIEW We’re looking for a Retention Advocate to join our Fetch Pet Insurance team! In this role, you’ll help our pet parents keep the coverage that protects their furry family members. You’ll handle a mix of calls and emails—listening to customers, understanding their needs, and finding creative ways to keep them with Fetch. You’ll use your sales and problem-solving skills to turn tough conversations into positive experiences, highlight the value of our plans, and make sure every customer feels heard and supported. If you’re great at connecting with people, can stay calm under pressure, and enjoy working in a fast-paced, team-focused environment, this role is for you. We’re looking for someone with call center experience (retention or sales is a big plus!), strong communication skills, and a knack for multitasking. A General Lines Property & Casualty (P&C) license is required—but don’t worry, we’ll assist you if you need to get licensed in new states. RESPONSIBILITIES - Manage a high volume of complex customer retention interactions with exceptional autonomy and precision, handling the most challenging save opportunities and escalated cases - Serve as a subject matter expert (SME) in retention strategies, advanced negotiation, and value-based selling across the organization - Demonstrate mastery in diagnosing customer motivations, competitive dynamics, and behavioral triggers to drive renewal decisions - Lead by example through consistent top-tier performance and adherence to Fetch’s mission of extending and deepening customer relationships - Partner with Retention leadership to pilot new strategies, messaging frameworks, and process enhancements that improve overall save rates - Support training, coaching, and calibration sessions by sharing insights, call recordings, and best practices with peers and new hires - Collaborate with internal stakeholders across Operations, Product, and Marketing to represent the customer voice and influence retention initiatives - Identify emerging customer trends and competitive threats through data and frontline feedback, providing actionable recommendations to leadership - Handle escalations that require complex problem-solving, policy knowledge, and high-level communication to achieve positive outcomes for both the customer and the company - Maintain exceptional accuracy and completeness in documentation, ensuring all retention-related data is usable for performance and quality insights - Contribute to ongoing process improvement initiatives, recommending and testing solutions that enhance both efficiency and customer satisfaction - Must be able to work a minimum of the 40-hour work week with varied shifts and occasional weekend time REQUIREMENTS - A minimum of five (5) years in a call center environment with at least three (3) years in a dedicated retention, renewal, or sales leadership-support role. - Proven track record of consistently exceeding retention or save goals in a high-volume environment - Expert-level communication and negotiation skills with the ability to navigate emotionally charged conversations and complex objections - Advanced understanding of customer lifecycle, competitive positioning, and value articulation in subscription-based or insurance products - Demonstrated ability to analyze data and trends to inform retention strategy and decision-making - Comfortable acting as a peer mentor, trainer, and strategic contributor without formal leadership authority - High degree of professionalism, empathy, and composure under pressure - Strong business acumen with the ability to align individual actions to organizational performance metrics - Proficient in CRM systems, analytics dashboards, G-Suite, and call management tools - Bilingual candidates (English/Spanish) encouraged to apply - Must hold or be willing to obtain and maintain a General Lines Property & Casualty (P&C) license across multiple states; company will sponsor licensing where applicable As a company, we understand the importance of work-life balance and prioritize the mental health + well-being of our employees, ensuring you can thrive both professionally and personally. COMPENSATION This is a full-time position, employees receive competitive compensation. Hourly base: $30.00 + Incentive On Target Earnings (OTE): $62,000.00-120,000.00+ Not just pets, we want our employees to live their best lives, too — here at Fetch, you will have: - 401k matching - PTO - 20 days accrued annually, 9 holidays, 1 floating holiday - One additional day of PTO is added each year on your anniversary with the company; a maximum of 30 days - Volunteering - eligible to earn up to 8 floating holiday hours per calendar year - Educational Assistance Programs - Department incentive perks - Fetch Pet Insurance discount - 50% off, up to $2000 savings/year WORK-FROM-HOME SET-UP - Subscription to a reliable high-speed internet connection (minimum of 100 Mbps download and 30 Mbps upload speed) - A quiet, dedicated place to work in your home that is not easily disrupted by background noises or regular distractions - Office space must be large enough to accommodate two 19” monitors, a laptop, mouse, keyboard, and headset. - Ability to set up and connect (with instructions and remote IT team assistance) equipment that is shipped to your home If you are passionate about furry friends and eager to educate pet owners on the value of protecting their beloved companions, this job is perfect! Join us at Fetch, where we help pets live their best lives and empower our employees to live theirs. Benefits & Perks At Fetch, we recognize the importance of work-life balance and prioritize our employees' mental health and well-being, ensuring everyone can flourish both professionally and personally. Not just pets, we want our employees to live their best lives too — here at Fetch, you have access to the valuable benefits listed below. - Comprehensive Medical, dental, and vision plan for you and your family - Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) are available - Highly competitive 401(k) matching - Generous 20-day PTO Policy, with rollover options. Earn an additional day of PTO each year on your anniversary with Fetch, for a maximum of 30 days - Paid company (9) holidays, including (1) floating holiday - Fetch Pet Insurance discount - up to 50% off, up to $1,000 savings/year - Educational Assistance Program - Fetch Discount Perks Program - Volunteering - earn up to 8 hours per calendar year at nonprofit organizations - NYC Office Amenities: Pet-friendly environment, free lunch, snacks, and additional amenities; transit accessible - Employee Referral Incentive - Tuition Assistance - Commuter Benefits - Employee Assistance Program (EAP) Recruiting Fraud Alert At Fetch, your personal information and online safety are paramount. Please be aware that only Fetch Recruiters and Hiring Managers will contact you regarding your application or background. All official communications from Fetch employees will originate from a fetchpet.com email address. You will never be asked for payments, financial details, or sensitive information like social security numbers by our Recruiters or Hiring Managers. EEO Statement Fetch is proud to be an equal opportunity employer. We’re committed to building a workplace that reflects the diversity of pet parents everywhere—hiring and developing individuals from all backgrounds and experiences to strengthen our inclusive, collaborative culture. We welcome applications from all qualified candidates regardless of race, color, religion, national origin, sex, gender, age, marital status, appearance, sexual orientation, gender identity or expression, family responsibilities, disability, medical condition, student status, political affiliation, military or veteran status, citizenship, genetic information, or any other status protected by law. Fetch will provide reasonable accommodations for individuals with disabilities throughout the hiring process. If you need assistance or an accommodation to apply, please contact us at people@fetchpet.com Read our Privacy Notice for California Residents Pay Range $62,000—$120,000 USD Recruiting Fraud Alert At Fetch, your personal information and online safety are paramount. Please be aware that only Fetch Recruiters and Hiring Managers will contact you regarding your application or background. All official communications from Fetch employees will originate from a fetchpet.com email address. You will never be asked for payments, financial details, or sensitive information like social security numbers by our Recruiters or Hiring Managers. EEO Statement Fetch is proud to be an equal opportunity employer. We’re committed to building a workplace that reflects the diversity of pet parents everywhere—hiring and developing individuals from all backgrounds and experiences to strengthen our inclusive, collaborative culture. We welcome applications from all qualified candidates regardless of race, color, religion, national origin, sex, gender, age, marital status, appearance, sexual orientation, gender identity or expression, family responsibilities, disability, medical condition, student status, political affiliation, military or veteran status, citizenship, genetic information, or any other status protected by law. Fetch will provide reasonable accommodations for individuals with disabilities throughout the hiring process. If you need assistance or an accommodation to apply, please contact us at people@fetchpet.com Read our Privacy Notice for California Residents