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Senior Production – Ops Specialist

OperationsOperationsOtherRemoteSeniorTeam 1-10H1B No SponsorCompany SiteLinkedIn

Location

Washington

Posted

134 days ago

Salary

$81.1K - $115.1K / year

Seniority

Senior

Bachelor DegreeEnglishSQL

Job Description

Senior Production – Ops Specialist

BPCS, Comprehensive marketing solutions, ltd.

• Monitor daily journey and automation performance to ensure data volumes and configurations align with expectations. • Act as the first point of contact for post-scheduling and production issues, coordinating fixes with technical teams. • Conduct and document Root Cause Analyses (RCAs) for production incidents; lead monthly RCA readouts and present insights to leadership. • Generate bi-weekly and monthly performance reports for internal business and leadership reviews. • Validate end-to-end data flow across multiple systems (Data Cloud → SFMC → Journey Builder → Content). • Perform daily health checks on live journeys and escalate anomalies using standardized RCA templates. • Troubleshoot automation and data sync issues in collaboration with engineering and capability teams. • Support AI-driven QA processes to maintain a 99% error-free KPI. • Participate in agile sprint reviews, identifying blockers and process improvement opportunities. • Maintain up-to-date Confluence documentation of recurring issues, resolutions, and best practices.

Job Requirements

  • Advanced experience with Salesforce Marketing Cloud (SFMC) — particularly Automation Studio, Journey Builder, and Contact Builder.
  • Proficiency in AMPscript for troubleshooting and content validation.
  • Strong SQL skills for querying, data validation, and issue investigation.
  • Solid understanding of SFMC data structures (Data Extensions, Shared DEs, Send Logs, Data Views).
  • Familiarity with Salesforce Data Cloud for audience activation and data synchronization.
  • Experience with API-triggered sends and automation scripting.
  • Working knowledge of QA and proofing tools (e.g., Litmus).
  • Excellent documentation and communication skills using JIRA and Confluence.
  • Strong analytical mindset and methodical approach to problem-solving.
  • Proven ability to communicate effectively with both technical and non-technical stakeholders, including Director-level audiences.

Benefits

  • Medical, dental, and vision coverage
  • Flexible Spending Account
  • 401k program
  • Competitive PTO offerings
  • Parental Leave
  • Opportunities for professional growth and development

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