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Senior Production – Ops Specialist
Location
Washington
Posted
134 days ago
Salary
$81.1K - $115.1K / year
Seniority
Senior
Job Description
Senior Production – Ops Specialist
BPCS, Comprehensive marketing solutions, ltd.
• Monitor daily journey and automation performance to ensure data volumes and configurations align with expectations. • Act as the first point of contact for post-scheduling and production issues, coordinating fixes with technical teams. • Conduct and document Root Cause Analyses (RCAs) for production incidents; lead monthly RCA readouts and present insights to leadership. • Generate bi-weekly and monthly performance reports for internal business and leadership reviews. • Validate end-to-end data flow across multiple systems (Data Cloud → SFMC → Journey Builder → Content). • Perform daily health checks on live journeys and escalate anomalies using standardized RCA templates. • Troubleshoot automation and data sync issues in collaboration with engineering and capability teams. • Support AI-driven QA processes to maintain a 99% error-free KPI. • Participate in agile sprint reviews, identifying blockers and process improvement opportunities. • Maintain up-to-date Confluence documentation of recurring issues, resolutions, and best practices.
Job Requirements
- Advanced experience with Salesforce Marketing Cloud (SFMC) — particularly Automation Studio, Journey Builder, and Contact Builder.
- Proficiency in AMPscript for troubleshooting and content validation.
- Strong SQL skills for querying, data validation, and issue investigation.
- Solid understanding of SFMC data structures (Data Extensions, Shared DEs, Send Logs, Data Views).
- Familiarity with Salesforce Data Cloud for audience activation and data synchronization.
- Experience with API-triggered sends and automation scripting.
- Working knowledge of QA and proofing tools (e.g., Litmus).
- Excellent documentation and communication skills using JIRA and Confluence.
- Strong analytical mindset and methodical approach to problem-solving.
- Proven ability to communicate effectively with both technical and non-technical stakeholders, including Director-level audiences.
Benefits
- Medical, dental, and vision coverage
- Flexible Spending Account
- 401k program
- Competitive PTO offerings
- Parental Leave
- Opportunities for professional growth and development
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