CourtAvenue

Title: Senior Content Strategist Location: Office - Cincinnati, OH Type: Full-time USA Workplace: hybrid Category: Strategy Job Description: CourtAvenue is a company of industry experts accelerating digital transformation for the world’s most ambitious companies. At CourtAvenue, you will be a part of a culture powered by entrepreneurs, technologists, data scientists and the habitually restless dedicated and energized to design products and services that transform businesses while optimizing them for growth. You will have the opportunity to learn and grow within a culture that values innovation while focusing on redesigning the experience between consumer and service (or product) by leveraging a fluid, seamless, and thoroughly transparent engagement. The Senior Content Strategist will lead the development of high-performing content for e-commerce platforms, with a focus on scaling content production through AI-enabled workflows. This person will partner with strategy, creative, and account teams to deliver smart content strategies and optimized content that elevates the customer journey and drives conversion across the digital shelf. The Senior Content Strategist role requires deep expertise in retailer content capabilities, SEO best practices, content syndication platforms, and applying AI tools to produce optimized content at scale. Responsibilities: - Content Development at Scale: Lead the creation of high-performing digital shelf content — including basic text, above-the-fold (ATF) image headlines, enhanced content, and digital storefronts such as Amazon Stores — leveraging AI tools and integrations to scale production without sacrificing quality. - Content Optimization: Apply keyword research and SEO best practices to optimize digital shelf content for retailer algorithms and AI shopping assistants. Develop optimization frameworks that can be applied across product portfolios. - AI-Enabled Workflows: Identify, evaluate, and integrate AI tools into content development and optimization workflows. Build repeatable processes that allow teams to produce, refine, and govern content efficiently across multiple brands and retailers. - Strategy Execution: Align deliverables with category/shopper research, e-commerce best practices, and brand guidelines. Translate strategic insights into measurable content programs across Amazon, Walmart, and other retailer environments. - Collaboration & Mentorship: Partner closely with designers, copywriters, account teams, and junior content strategists to deliver seamless, high-quality content across multiple retailers. Provide guidance and feedback that elevates the work of the broader team. - Research & Analytics: Apply industry trends, competitive analysis, and performance metrics to inform content strategies and continuously refine best practices. Use performance data to recommend optimizations and demonstrate impact to clients. - Project Management: Manage timelines, milestones, and quality across multiple concurrent projects, ensuring consistency and on-time delivery. Requirements: - 4-6 years of experience in content creation, content optimization, and strategy, specifically for e-commerce platforms. - Proven experience developing and optimizing product detail page (PDP) content, with demonstrated results on Amazon and Walmart. - Hands-on experience using AI tools and integrations to produce content at scale. - Strong understanding of differences in retailer content capabilities (e.g., Amazon Stores vs. Walmart Brand Shop & Shelf). - Experience managing content in PIMs/DAMs such as Salsify and Syndigo. - Exceptional written and verbal communication skills. - Experience working in a collaborative team environment, managing multiple projects, and meeting tight deadlines. - A strong understanding of e-commerce trends, retailer algorithms, AI shopping assistants, and evolving customer behaviors. Work Environment - Our organization follows a structured-hybrid work model, where employees work in an office environment in the middle of the week and remotely on Mondays and Fridays. - Candidates for this position will ideally be located near one of our offices: - Chicago, IL - Cincinnati, OH - Minneapolis, MN - Candidates located in San Diego, CA, Los Angeles, CA, or Dallas, TX will also be considered. Final compensation will be determined based on candidate's total related experience and geography. CourtAvenue, INC. is an Equal Opportunity Employer. CourtAvenue recruits qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, status as a protected veteran, or genetic information. CourtAvenue, INC. participates in the E-Verify program. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form (I-9) upon hire.

• Design, build, and ship production-grade systems end-to-end - frontend, backend, infrastructure, and the operational glue in between - on time, on budget, and at high quality. • Own technical decisions on architecture, cloud topology, observability, deployment, and security for the projects you lead. • Write secure, resilient, well-tested code, and hold the bar on code review for the people you work alongside. • Debug hard problems - production incidents, performance regressions, concurrency bugs, distributed systems weirdness - and write up what you learn so the team gets stronger. • Build prototypes and proofs of concept to learn quickly (hours, not days), validate ideas, and de-risk technical decisions before committing to a direction. • Mentor teammates and serve as the rubber duck for tougher technical problems. Make the people around you better. • Research new technologies and tools and contribute to refining team processes and engineering practices to deliver excellence. • Provide rough effort estimates and technical scope on new opportunities, and occasionally help present technical options to client stakeholders.

• Support Project Managers and Senior Project Managers in the day-to-day execution of client engagements, including scheduling, meeting coordination, note-taking, and follow-up tracking. • Maintain project hygiene in ClickUp and other internal tools — keeping tasks, statuses, owners, due dates, and documentation accurate and up to date. • Coordinate cross-functional team logistics across design, engineering, QA, and account teams to keep work moving on schedule. • Help draft and circulate meeting agendas, status updates, action item recaps, and weekly client communications. • Support resourcing and utilization workflows, including weekly schedule updates, time-tracking compliance, and flagging conflicts or gaps to the Project Manager or Director of Operations. • Manage contractor and vendor invoices end to end — collecting, reviewing for accuracy, routing for approval, and partnering with finance on submission. • Provide general project coordination support across non-billable internal initiatives and operational projects when bandwidth allows. • Proactively raise your hand when capacity opens up, prioritize across competing requests, and partner with the Director of Operations on back-burner initiatives that improve how the agency operates. • Build foundational relationships with internal team members, contractors, and — over time — client stakeholders, with the goal of growing into a Project Manager role.

Title: Senior Project Manager (e-Commerce) Location: Office - Cincinnati, OH / Chicago, IL / Office - Minneapolis, MN / Dallas, TX Type: Full-time USA Workplace: hybrid Category: Client Operations Job Description: CourtAvenue is a company of industry experts accelerating digital transformation for the world’s most ambitious companies. At CourtAvenue, you will be a part of a culture powered by entrepreneurs, technologists, data scientists and the habitually restless dedicated and energized to design products and services that transform businesses while optimizing them for growth. You will have the opportunity to learn and grow within a culture that values innovation while focusing on redesigning the experience between consumer and service (or product) by leveraging a fluid, seamless, and thoroughly transparent engagement. Our Sr. Project Manager for Digital Shelf, Shopper & e-Commerce establish and manage the approach and standard for program delivery and governance across omnichannel retail initiatives, ensuring that clients maximize visibility, conversion, and return on investment across digital retail environments including Amazon, Walmart, and other key e-commerce platforms. Responsible for cross-functional team performance, they provide team members with the tools, support, and training essential to deliver the most effective and inventive digital commerce results. A CourtAvenue Sr. Project Manager – Digital Shelf, Shopper & e-Commerce – takes ownership of projects and workstreams spanning digital shelf optimization, shopper marketing, and e-commerce channel execution to ensure completion on time, within budget and against set objectives. Deep knowledge of retailer platforms, content syndication, and omnichannel shopper journeys is key to addressing client business needs, managing resources, and handling any issues that may arise. Responsibilities - Own the day-to-day management of Digital Shelf, Shopper, and e-Commerce programs from initiation through implementation, deployment, and ongoing optimization - Ensure controls are followed, with the highest quality deliverables and milestones met - Effectively balance resourcing, budgets, and time constraints to manage risks and pre-empt issues - Develop contracts and help design innovative delivery teams to best meet and exceed program objectives - Evaluate and improve delivery practices and methodology - Create integrated timelines across agency, client, and retail partner stakeholder teams spanning digital shelf, shopper marketing, and e-commerce workstreams - Build relationships with external and internal stakeholders to meet program outcomes while exceeding client expectations - Ensure a collaborative ‘one team’ approach of both client and agency - Effectively clarify strategic requirements, manage expectations, and communicate roadblocks/resolutions to ensure key deadlines are met - Able to communicate succinctly within a wide range of positions, personalities, and roles, both internally and externally - While not an immediate accountability for this specific opening, all Program Managers should be able to lead project managers/producers to foster a highly innovative, effective, and successful team - Contribute to new business and pitch initiatives to secure a pipeline of work for the broader initiative - Lead end-to-end digital shelf execution management including SEO optimization, content syndication, product taxonomy, ratings & reviews, and content effectiveness across retailer platforms - Partner with Omni-Shopper Marketing, Sales, Creative, and Technology teams to align on business opportunities, drive omnichannel execution, and measure program impact - Monitor and report on digital shelf KPIs including organic search rank, content score, share of search, conversion rate, and in-stock/availability metrics; translate insights into actionable recommendations Requirements - 4–5+ years project Management, program management, technical, or business experience, with at least 3 years in Digital Shelf, e-Commerce, Shopper Marketing, or a related omnichannel retail discipline - Agency experience is required - Understanding of agile and hybrid delivery methodologies (Scrum, Kanban) applied to digital commerce, content syndication, and retail media programs - Experience running or working with cross-functional agile teams encompassing content, SEO, creative, retail media, and technology workstreams - Strong attention to detail - Demonstrable ability to operate under tight deadlines - Experience with project management tools (ClickUp preferred, WorkFront, Asana, etc.) - Ability to manage multiple concurrent programs across Digital Shelf, Shopper, and e-Commerce workstreams, utilizing and sharing resources effectively across client accounts and retailer platforms (e.g., Amazon, Walmart, Target) - Ability to manage workload with minimal supervision - Excellent written and verbal communication skills - Proven experience with digital shelf management, content syndication platforms (e.g., Salsify, Syndigo, Akeneo), and DAM systems - Strong understanding of e-commerce SEO, product content strategy, taxonomy management, ratings & reviews, and retailer-specific requirements across Amazon, Walmart, Target, and other major platforms - Experience with shopper marketing strategy, retail media planning, and omnichannel activation across both physical and digital retail environments - CPG or retail industry experience preferred; familiarity with retailer buying cycles, line reviews, and in-market execution timelines is a plus Work Environment Our organization follows a structured-hybrid work model, where employees work in an office environment in the middle of the week and remotely on Mondays and Fridays. Candidates for this position will ideally be located near offices: - Chicago, IL - Cincinnati, OH - Minneapolis, MN Applicants in Dallas, TX, Austin, TX, Bentonville, AR, Los Angeles, CA, and San Diego, CA will also be considered. $80,000 - $105,000 a year Final compensation is based on total related experience and geographic location. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

• Own system architecture across multiple concurrent client projects. • Define and enforce architectural standards, design patterns, and non-functional requirements. • Make final technical decisions on stack selection, integrations, and trade-offs. • Design scalable, resilient systems spanning frontend, backend, cloud, and hardware-adjacent integrations. • Lead technical planning and execution for large, high-stakes client engagements. • Remain hands-on in critical code paths while delegating effectively. • Drive engineering rigor: code reviews, CI/CD, automated testing, observability. • Own technical outcomes, including production stability and incident response. • Operate comfortably in a software agency model: shifting priorities, parallel clients, fixed timelines. • Translate ambiguous client requirements into concrete technical plans. • Act as senior technical authority in client meetings. • Balance delivery speed with long-term maintainability under real-world constraints. • Lead and mentor senior and mid-level engineers. • Raise the bar on system design, code quality, and technical communication. • Guide engineers through architectural reasoning and trade-off analysis. • Support hiring, onboarding, and technical evaluation. • Partner with product, design, and executive leadership. • Communicate complex technical concepts clearly to non-technical stakeholders. • Align technical execution with business goals and experiential outcomes.

Title: Senior Experience Strategist Location: Los Angeles, CA Type: Contract Workplace: hybrid Category: Experience Job Description: CourtAvenue is an operating network of industry experts that are transforming the digital landscape. We have a forward-looking, pragmatic vision. This vision focuses on creating significant human experiences through the responsible use of strategy, data, technology, and creative. At CourtAvenue, you will be a part of a culture powered by entrepreneurs, technologists, data scientists, and the habitually restless. We are dedicated and energized to design products and services that transform businesses while optimizing them for growth. You will have the opportunity to learn and grow within a culture that values innovation while focusing on redesigning the experience between consumer and service (or product) by leveraging a fluid, seamless, and thoroughly transparent engagement. Responsibilities - Collaborate with a cross-functional team to drive alignment and create human-centric experiences that deliver on business and brand strategies, user insights, and technology requirements. - Research the problem space, identify user needs, and recommend client opportunities. - Lead, facilitate and conduct research through various methodologies including contextual inquiries, interviews, workshops, moderated and unmoderated usability studies, as well as competitive UX analysis, feature audits, heuristic evaluations, etc. - Synthesize research and strategic recommendations into a compelling presentation narrative. - Translate data analysis and strategy recommendations into experience architecture (e.g., sitemaps & wireframes) and articulate research findings and strategic recommendations for design application (e.g., consult with design and development). - Create experience journeys and roadmaps that bring the brand to life in a way that is meaningful to users. Requirements - 5-ish years of agency or consultancy experience with an understanding of a startup environment and the flexibility needed to be successful. - Samples of work that demonstrate your ability to articulate strategy, experience architecture, and recommendations. - Fluent in design tools (e.g. Figma, Miro) to produce architecture and experience documentation. - Experience in the automotive industry is a plus. Qualities for Success - You thrive in an environment where innovation is the primary focus. - You enjoy considering your assignments through macro and micro views. - You are adept at determining which perspective is appropriate to use in a situation. - You also love to drive clarity; ambiguity is a space of comfort. - You are excited about creating valuable, meaningful experiences for fellow humans. - You also love advocating for their needs and aspirations. - Figuring out how emerging technologies might strategically apply to user experience and then collaborating to bring experience design to life is your idea of fun. Additional Information - This role will work hybrid: both remote and with our team in our Los Angeles office (located in El Segundo). - Medical, Dental, Vision (healthcare kicks in 1st of the month after hire date) - 401K w company match - 17 Paid Holidays - Flexible PTO $110,000 - $130,000 a year CourtAvenue is anEqual Opportunity/Affirmative Action employer. CourtAvenue recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status, or citizenship status.

Gigantic Playground, a CourtAvenue company, is a fast growing creative technology agency that creates immersive and interactive experiences that connect people, places, and products in extraordinary ways. Our unique experience + technology approach blends creativity, immersive storytelling, and product innovation to create dynamic experiences that captivate, engage and delight. As we continue to grow, we are seeking a Director of Operations to help lead the business with rigor, clarity, and momentum—ensuring the agency, our teams, and our clients are set up for long-term success. The Director of Operations plays a critical leadership role at Gigantic Playground, responsible for agency-wide operational excellence, financial performance, team resourcing, and delivery execution. This role blends strategic oversight with hands-on leadership, serving as a key partner to executive leadership, account teams, and clients alike. Key Responsibilities - Own and manage agency-level P&L, including forecasting, margin management, utilization, and financial reporting - Lead resourcing strategy across disciplines, ensuring the right people are in place at the right time to support client and agency needs - Hands-on project management lead for complex, high-value engagements (not just overseeing but active PM) - Partner with department leads to ensure projects are scoped, staffed, and executed effectively - Manage Statements of Work (SOWs), contracts, change orders, and renewals in close collaboration with finance and legal partners - Establish and maintain operational processes (with focus on AI) that support scalable growth, delivery quality, and team health - Serve as a senior escalation point for client delivery, resourcing, and operational challenges - Align internal teams around priorities, timelines, and expectations across multiple concurrent initiatives - Drive continuous improvement across operations, delivery workflows, and financial performance Essential Skills & Capabilities - Strong business and financial acumen with demonstrated experience managing agency or consultancy P&L - Proven ability to balance strategic planning with hands-on execution - Deep understanding of modern AI tools, resourcing models, utilization management, and capacity planning - Excellent project and program management instincts, particularly for complex, multi-disciplinary engagements - Clear, confident communicator who can work effectively with executives, clients, and cross-functional teams - Comfortable operating in a fast-moving, creative, and technology-driven environment - Highly organized, detail-oriented, and proactive in identifying and solving problems - Strong leadership presence with the ability to motivate, align, and support teams Requirements - 6–8+ years of experience in operations, delivery, or leadership roles within a digital agency, creative studio, or technology services provider. - Direct experience managing multiple client engagements and internal teams simultaneously - Demonstrated experience with AI Tools, contract negotiation, SOW development, and change management - Familiarity with creative technology, digital products, or interactive experiences is strongly preferred - Bachelor’s degree in Business, Operations, Management, or a related field (or equivalent professional experience) - Experience working with senior clients and stakeholders in a client-services environment Work Location - Gigantic Playground is a remote-first agency environment with team members located across the US. - Candidates in San Diego, California will have the advantage of being close in proximity to several of our core team members. - Candidates located in Orlando, FL, Chicago, IL, New York, NY or Seattle, WA will also be considered. $145,000 - $165,000 a year Final compensation will be determined by total related experience as well as geography.

• Own executive-level client relationships across Gigantic Playground’s most strategic accounts, and CourtAvenue network, serving as a trusted partner and advisor to senior client leadership • Define and guide overall client strategy focused on innovation, long-term growth, and sustained partnership value • Drive organic growth across key accounts by identifying expansion opportunities, shaping new initiatives, and converting strategy into revenue • Partner closely with executive leadership, Operations, and Delivery teams to align client strategy with agency capabilities, capacity, and financial goals • Build account leadership and client services teams, setting standards for excellence in client engagement, delivery collaboration, and relationship management • Guide and approve Statements of Work (SOWs), renewals, and account expansions in partnership with operations and finance leadership • Serve as senior escalation point for complex client issues, ensuring proactive resolution and long-term relationship strength • Represent Gigantic Playground at the executive level with clients, partners, and industry stakeholders • Mentor and develop senior client leaders, fostering a culture of accountability, optimism, and growth-oriented thinking • Help shape agency positioning, go-to-market strategy, and thought leadership in collaboration with marketing and executive leadership

• Assure quality creative across multiple channels while meeting accessibility, SEO, brand standards & development requirements • Mastery of client presentations & non-creative communication • Commanding presence that inspires trust, collaboration & inspiration • Demonstrate comprehensive knowledge of aspects of marketing, including customer journeys and messaging hierarchies across channels (email, DM, in-app, landing pages/microsites, social, digital display and physical) • Collaborate with cross-functional teams to develop and execute creative that exceeds client and user expectations • Cultivate strong relationships with senior clients to help drive organic growth and foster long-term partnerships • User centric approach to creative & design, ensuring user research is executed delivering actionable insights • Well versed in UI, UX, & content creation for digital experiences • Collaborate with cross-functional teams in designing, planning, & facilitating experience workshops • Ensure consistent brand representation across all creative, including print, social, video, digital, & out-of-home • Oversee the development of compelling and impactful campaigns that resonate with the target audience • Work closely with copywriters, art directors, and designers to ensure brand consistency and creative excellence • Stay up-to-date with industry trends and best practices to drive innovation and deliver effective creative • Ability to engage audiences using sketches, blueprints, and prototypes to gather feedback • Sound knowledge of the digital landscape & understanding of technical requirements • Sound knowledge of brand development and design • Ability to multitask several projects and appropriately meet deadlines • Professional and personal integrity

• Own and manage agency-level P&L, including forecasting, margin management, utilization, and financial reporting • Lead resourcing strategy across disciplines, ensuring the right people are in place at the right time to support client and agency needs • Hands-on project management lead for complex, high-value engagements (not just overseeing but active PM) • Partner with department leads to ensure projects are scoped, staffed, and executed effectively • Manage Statements of Work (SOWs), contracts, change orders, and renewals in close collaboration with finance and legal partners • Establish and maintain operational processes (with focus on AI) that support scalable growth, delivery quality, and team health • Serve as a senior escalation point for client delivery, resourcing, and operational challenges • Align internal teams around priorities, timelines, and expectations across multiple concurrent initiatives • Drive continuous improvement across operations, delivery workflows, and financial performance