• Provide primary level of support to Oracle Cloud ERP applications across all the financials modules including but not limited to GL, AP, AR, Projects, FA, Collections, and Bill Management • Lead assessment, design, implementation, and deployment of Oracle Financials modules to newly acquired companies • Engage and actively participate in the ongoing Oracle Cloud Financials implementation project • Partner with customers business stakeholders to execute all phases of the implementation lifecycle – requirements, analysis, design, implementation, testing, and deployment • Architect solution options considering Oracle Financials’ capabilities to address business requirements and business pain points • Ensure high quality and value-added documentation of functional and technical solution design for review, update, and approval for implementation • Lead the hands-on configuration in all modules of Oracle Financials (GL, FA, AP, AR, Projects, etc.) and work with key stakeholders to ensure configurations are in alignment with business requirements • Lead the hands-on development of custom solutions across Reports, Integrations, Conversions, and Extensions • Collaborate with internal and external including offshore IT and business teams for application maintenance, production support, quarterly patch testing, and process improvement

• Serve as a strategic owner of the Workday reporting and analytics space by defining standards, best practices, reporting intake, and maintenance processes to support consistency, efficiency, and data integrity • Build, enhance, and maintain Workday reports (Advanced, Matrix, Composite, BIRT, Discovery Boards, Dashboards) with a focus on developing scalable and reusable reporting solutions aligned with business requirements • Support complex calculated fields, data source troubleshooting, and reporting security requirements • Develop, enhance, and maintain Prism dashboards and Discovery Boards to deliver actionable insights to HR and business leaders • Meet with stakeholders to gather requirements and translate business needs into technical reporting specifications • Provide actionable insights and analysis to HR and business leaders • Deliver knowledge transfer, reporting guidance, and self-service enablement • Collaborate with Workday Functional and Analyst teams to align reporting with configuration changes and needs • Identify opportunities to automate manual reporting processes and improve efficiency • Manage Workday release enhancements to ensure technical and functional requirements are tested and adopted in a timely manner

• Responsible for providing support for Coinbase customers that submitted complaints through different channels by investigating, troubleshooting and responding to complaints. Lead the charge in swiftly gathering and documenting customer issues and resolutions with unparalleled efficiency. • Manage, prioritize, and respond to Tier 2 issues, inquiries, and escalations and resolve complex escalations with minimal guidance, demonstrating your adeptness in leveraging available tools effectively. • Communicate with internal and external stakeholders in an effective, tactical, and empathetic manner. • Set a high bar for support analysts within the organization by setting an example through performance and work ethic. • Take the reins in providing comprehensive support for consumer complaints across all pillars, spearheading thorough investigations across all channels and take ownership of processes or act as a Subject Matter Expert to analyze and understand existing workflows. • Identify gaps in processes and propose actionable improvements to enhance efficiency. • Proactively lead efforts to streamline operations and boost productivity. • Play a key role in shaping and optimizing internal processes for sustainable growth and success. • Represents the voice of our customer in proactively driving impactful changes across workflows, policies and tools by succinctly relaying customer feedback in escalations to internal support teams and Complaints leadership. • Your expertise will be invaluable as you assist our legal team in researching complex issues concerning customers, expertly analyzing evidence. • Showcase your prowess in document organization and management, showcasing your expert-level data handling skills. • Harness the power of data to compile compelling visualizations, shedding light on complaint trends and demographic insights. • Drive transformative changes across our workflows and policies by relaying invaluable feedback to our internal teams. • Command attention and instill confidence as you convey information to audiences at all levels internally and externally. • Thrive in a dynamic and fast-paced environment that is constantly evolving, demonstrating flexibility, continuous learning, and a willingness to change direction as per organizational needs.

• Monitor systems, respond to alerts, learn new tools, and support leaders in staying ahead of issues • Watch for alerts across Network, Windows, VMware, and Nutanix systems • Jump into incident response using a “Zero Wait” mindset to take action fast • Follow clear procedures while learning to spot ways to improve them • Join shift handoff meetings in a 24/7 environment • Share ideas for improving work through Service Improvement Backlog • Support Level 1 troubleshooting on core infrastructure systems • Help resolve basic incidents with guidance from experienced team members • Join post-incident reviews and learn causes and fixes • Work with engineering teams during changes and updates • Learn to use monitoring tools like Splunk, Datadog, Wireshark, vCenter, Prism, and more • Notice patterns and flag opportunities for automation or smarter workflows • Document fixes so the team can learn • Join service reviews and demo sessions to see team collaboration • Support goals around reliability and service performance