• Monitor systems, respond to alerts, learn new tools, and support leaders in staying ahead of issues • Watch for alerts across Network, Windows, VMware, and Nutanix systems • Jump into incident response using a “Zero Wait” mindset to take action fast • Follow clear procedures while learning to spot ways to improve them • Join shift handoff meetings in a 24/7 environment • Share ideas for improving work through Service Improvement Backlog • Support Level 1 troubleshooting on core infrastructure systems • Help resolve basic incidents with guidance from experienced team members • Join post-incident reviews and learn causes and fixes • Work with engineering teams during changes and updates • Learn to use monitoring tools like Splunk, Datadog, Wireshark, vCenter, Prism, and more • Notice patterns and flag opportunities for automation or smarter workflows • Document fixes so the team can learn • Join service reviews and demo sessions to see team collaboration • Support goals around reliability and service performance

• Communicate and coordinate with internal and external stakeholders. • Generate accurate and timely disclosures and closing documents, ensuring all regulatory requirements are met. • Pre-balance the Closing Disclosure (CD) by coordinating with settlement agents and internal teams. • Coordinate with the Loan team—including Loan Specialists, Closers, and Title Companies—to drive progress toward key milestones. • Review loan files prior to closing to identify potential roadblocks and escalate them to the appropriate teams to ensure timely loan closure. • Assist with post-closing activities, including disbursement issues and supplemental wire requests, etc.

• Primary contact point regarding concerns related to the requirement for a new or updated Credit Report. • Ordering and processing of Credit Supplements from third party vendors. • Ordering and processing payoff documents from different lenders in a timely and efficient manner. • Conduct thorough verification of borrower’s income and employment by contacting employers directly or obtaining documents from the third-party vendors. • Perform detailed due diligence to ensure that verification is obtained from the correct party and the information provided is accurate. • Obtain personal, business and student transcripts which assist in verifying income and employment summary. • End to end processing of Subordination of a line by reaching out to different lenders, preparing the checklist as per their requirements, coordinating with payments and getting the lien subordinated. • Collaborate with Coordinators, Underwriters, Loan Consultants, Collateral and Closing teams to ensure smooth processing of mortgage applications. • Support Underwriter by processing Credit, Income and Assets activities, which are crucial to be cleared before Final approval. • Calling the vendors, employers and third parties to obtain documentation for loan qualification.

• Manage relationships with banking institutions, coordinating account setup and maintenance, service and process updates, and resolution of banking issues • Record and reconcile bank activity for cash accounts, ensuring timely and accurate alignment with internal financial systems • Monitor daily cash positions and manage liquidity to ensure sufficient funds for operational needs • Optimize cash concentrations and disbursements, and develop strategies to maximize operational efficiency • Conduct regular cash flow forecasting and update as necessary to reflect changing business conditions • Prepare accurate and timely financial reports detailing the company’s treasury activities, including cash positions, forecasts, and variances • Leverage technology to improve treasury operations, including the use of treasury management systems • Recommend and implement process improvements to increase efficiency and accuracy of treasury operations • Ensure compliance with internal controls, policies, and regulatory reporting requirements. • Perform special projects as assigned