• As a Product Operations Manager for Embedded Payroll, you will be a key player in establishing strong connections between our product and user-facing teams. • Your primary objective will be to work on a 0-1 product and build the product ops processes from scratch. • You will foster close collaboration with user-facing teams, including support, sales, and success, ensuring a seamless product feedback loop. • Moreover, you will have the unique opportunity to directly engage with our top users, gaining valuable insights into their specific use cases and challenges while guiding them towards maximizing their product experience. • This is an instrumental, cross-functional role that will be pivotal in our scaling efforts.

• Manage insurance product projects to build and launch new project features, including identifying workstreams, managing timelines, and managing stakeholders • Create, document, and improve insurance product processes to support Gravie products as we grow and scale • Configure and own the end-to-end documentation creation and management process for our plan portfolio, ensuring any plan changes are captured, documented and issued in a compliant and timely manner • Take on other projects based on your skill set and interests

Project Coordinator IV (Technical Product Operations – LLM/AI Focus) itD is seeking a Project Coordinator IV to drive technical product operations initiatives focused on improving product quality, scalability, and user experience through AI/LLM-driven solutions. This role will support high-impact programs across Meta’s platforms by enabling data-driven decision-making, advancing LLM training workflows, and optimizing operational efficiency through automation. The ideal candidate will bring deep experience in technical product operations, data analysis, and AI/LLM workflows, along with a track record of delivering data-driven insights, scalable dashboards, and product quality improvements through labeling and model training efforts. Location: Remote – United States (Note: Contractors may be required to work onsite once offices reopen) Duration: 6-month contract (ASAP start) We provide comprehensive medical benefits, a 401k plan, paid holidays, and more. Please note that we are only considering direct W2 candidates at this time, as we are unable to offer sponsorship. Responsibilities - Support execution of technical product operations programs, including 0→1 initiatives and scaling existing workflows across multiple platforms. - Analyze product and operational data by writing advanced SQL queries to identify trends, patterns, and actionable insights. - Build and maintain dashboards, reports, and visualizations to enable real-time decision-making and stakeholder alignment. - Leverage AI tools and LLM-based workflows to automate processes, accelerate analysis, and improve operational efficiency. - Drive data annotation and labeling efforts to support LLM training and improve product quality across systems. - Identify and mitigate risks using data-driven insights while clearly communicating updates across cross-functional teams. - Coordinate stakeholders across product, engineering, legal, and operations teams to ensure seamless execution. - Manage multiple workstreams simultaneously, ensuring timely delivery and high-quality outcomes. Internal Responsibilities - Attend regular internal practice community meetings. - Collaborate with your itD practice team on industry thought leadership. - Complete client case studies and learning material (blogs, media material). - Build out material to contribute to the Digital Transformation practice. - Attend internal itD networking events (in person and virtual). - Work with leadership on career fast-track opportunities. Required Qualifications and Skills - 8+ years of experience in consulting, strategy, operations, or technical product/program operations - Strong proficiency in SQL (CTEs, joins, window functions, aggregations, data transformations) - Experience with data annotation/labeling and LLM training workflows - Experience working with AI tools / AI-assisted workflows - Experience in data analysis, reporting, and dashboarding - Strong experience managing multiple cross-functional workstreams - Advanced proficiency in Google Sheets (complex formulas, pivot tables, automation workflows) Preferred Qualifications and Skills - Experience with low-code/no-code or AI-assisted prototyping (“vibe coding”) - Familiarity with data pipelines, ETL processes, or data infrastructure - Experience building dashboards using Tableau, Looker, or similar tools - Experience working with engineering teams on technical requirements - Background in QA, testing strategies, or ML/AI validation workflows Education Bachelor’s degree in a relevant field or equivalent work experience required. Company Description About itD: We are part of a new generation of consulting and software development company that blends diversity, innovation, and integrity with real business results. Our structure rejects any strong hierarchy, empowering us to deliver excellent results. We are a woman- and minority-led firm. Every day, we challenge ourselves to be considerate, fair and to re-think what great outcomes mean for our customers. This permeates down to how we approach every interaction, on every project, for every client. You’ll thrive here if you are a dynamic self-starter, a difference-maker or someone who wants to deliver great results, without constraints. The itD Digital Experience: Joining us means you’ll be part of our global community, you have a say about your own career journey, and you’ll get a chance to give back to causes that matter. You will experience working with Fortune 500 companies and high-performance teams across numerous industries. itD offers our employees excellent benefits such as medical, dental, vision, life insurance, paid holidays, 401K + matching, networking & career learning and development programs. We are growing and we want to see you grow! Visit https://itdtech.com/careers to learn more about what working at itD can mean for you. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. itD is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please contact us at recruiting@itdtech.com and let us know the nature of your request and your contact information. Additional Info Dynamic environment in a culture of respect, empowerment and recognition for a job well done, apply today!

Why Clipboard Exists: We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent. About Clipboard: Clipboard is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental, Home Health, etc.), as well as building out a full-time product. We are a YC Top Company with a global, remote team of 1,000+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the U.S., where tens of thousands of professionals work with us every year. We are looking for your help to keep growing so we can serve more professionals and workplaces. To learn more about us, take a look at our website here. Beware of scammers! Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here. Overview Our Product Operations Associate role is suited for the “all-around athlete” type who can do it all and wants exposure to a range of problems and opportunities. You’ll become an expert on nearly all parts of our product and a go-to problem-solver for the organization. Day to Day The Product Operations team sits at the intersection of Product and Operations (as the name suggests), and we have 3 core responsibilities: - The first is making sure customers and the support team are prepared for new product releases. This involves drafting announcements, writing help articles, creating and refining scalable SOPs, and owning rollout coordination. - The second is supporting the product team by finding bugs and pitching improvements. So you’ll be auditing support tickets, calling customers, testing the app, creating small PRs for engineering review (with the help of AI), and delivering findings to Product Managers (PMs) through clear and concise writing. - And third, you’ll be flexing in wherever the business needs you. This could mean testing a new notification strategy, creating product training for sales teams, or setting up an AI agent to reduce manual workloads. We’ll support you wherever your curiosity takes you! Your first few days will be a crash course on our product and our customers. You’ll speak directly with customers to learn about what they love and what they don’t love about Clipboard, review documents to learn how we operate and communicate, and dig into customer issues by auditing support tickets and exploring our products yourself. Who We’re Looking For We find those who are most successful in this type of role: - Are insatiably curious. Curiosity sits atop our company values, and it will be the strongest indicator of success in this role. If you have a natural and unwavering ability to keep asking questions and digging, you’ll go far. - Write clearly, concisely, and persuasively. Being a mostly remote company, we rely heavily on communicating your ideas through writing. You should be able to write a memo that people can read, understand, and buy into quickly and easily. - Roll up their sleeves and go to the source. Don’t just take someone’s word for it – go find out yourself by testing the feature, listening to the agent call, calling the customer, or executing the workflow. This is how you seek truth. - Bounce back from failure quickly. You’ll make mistakes, move in the wrong direction, and stumble from time-to-time. Just avoid big mistakes, don’t make the same mistakes twice, and learn from them quickly. - Have some technical/coding capabilities. You don’t have to be an expert, but you should be able to understand how to read and debug a SQL query or Python script. You should also be able to differentiate between easy and hard engineering tasks so you can make product suggestions that are grounded in reality. Hiring Process - Application - Case Study - Case Interview with a Product Ops team member - Interview with Alex Dettmer, Head of Worker Experience - Interview with Samay Jhunjhunwalla, Head of Operations - Interview with one of our Co-CEOs, Bo Lu or Wei Deng - Ap Interview with one of our Co-CEOs, Bo Lu or Wei Deng *After submitting your application, please check your spam folder periodically over the next few days for updates.