Clipboard

Why Clipboard Exists: We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent. About Clipboard: Clipboard is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental, Home Health, etc.), as well as building out a full-time product. We are a YC Top Company with a global, remote team of 1,000+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the U.S., where tens of thousands of professionals work with us every year. We are looking for your help to keep growing so we can serve more professionals and workplaces. To learn more about us, take a look at our website here. About the Role Clipboard is looking to revolutionize the staffing industry. The MTO (Market Takeover) team is at the forefront of this mission, running high-energy, in-person events across the country to boost sales and build Clipboard into a household name. We are seeking a creative and energetic Field Marketing Specialist to join the MTO team. In this role, you will be instrumental in building the Clipboard brand and driving our growth through compelling in-person events. You will get the opportunity to travel the United States, taking on diverse responsibilities that include driving event attendance, managing event execution, and cultivating professional relationships from initial contact to long-term partnership. This is a position perfect for someone who is passionate about marketing, events, making a real-world positive impact ,and connecting with customers and prospects in every way possible - on the phone, at their facilities, or at our events. What you'll do - Travel up to 50% of the month to cities across the US to support and execute our in-person events. - Engage with event attendees to foster a sense of community and build strong relationships with prospective customers in person. - Collaborate with the sales team to ensure a seamless hand off to close deals. - Making calls to prospective customers to secure event attendance. - Write tailored emails to prospects and customers to follow-up on their experience - Track and analyze event outcomes and learnings, providing insights for continuous improvement. - Contribute to the overall field marketing strategy for Project MTO. What we're looking for - A creative and enthusiastic individual with a passion for marketing and events who gains energy from being around people. - Excellent written and verbal communication skills – we write a LOT here at Clipboard, and this role involves calling customers to secure RSVPs. - Strong organizational skills and attention to detail. - A proactive and collaborative team player who is eager to learn and take on new challenges. - A passion for our mission to lift people up the socioeconomic ladder. - Familiarity with digital marketing tools and platforms is a plus. - Speed and bias for action. We move quickly, which means that flexibility and adaptability are key to succeeding here. - Willingness and ownership – if there is something that needs to get done, you do it instead of waiting for someone else to do it. - Prior experience in marketing, sales, event planning, or a related field is a plus, but not required. You Might Be a Great Fit If You: - Have 2–5+ years of professional experience. A history in the software and healthcare industries is a plus, but not required. - Have experience in sales, or have been exposed to aspects of a sales cycle. - Are energized by the idea of live marketing — you love connecting with communities, creating memorable experiences, and telling a compelling story. - Are excited by the prospect of traveling 50% of the month to different cities across the US. - Thrive in a fast-paced, goal-driven environment and adapt quickly when the playbook changes. - Are naturally curious, a creative problem-solver, and see challenges as opportunities. - Communicate clearly, follow through on commitments, and take full ownership of your work. You’ll Love This Role If You: - Want to grow your career in field marketing strategy, and sales, and are eager to see the direct impact of your work. - Are excited by autonomy — you’ll take ownership of the brand experience at our events and be trusted to make them successful. What We Offer - Comprehensive health, dental, and vision insurance. - All travel, lodging, and meal expenses are covered for event-related travel. - Remote-friendly structure (when you’re not traveling). - Smart teammates, real responsibility, and opportunities to grow fast into more senior roles in marketing, sales or strategy. Quick Note on Scammers: Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.

Role Description We are seeking a Corporate FP&A Lead to take full, end-to-end ownership of our corporate financial model and the operational workflows that feed it. Reporting directly to the Chief of Staff of Revenue & Finance, this will start as an individual contributor role built for someone who thrives in both the granular details and the executive-level storytelling, with the potential to build out and lead a future team. This is our first FP&A hire and we’ll be looking to you to bring expertise and intentional design to our planning, forecasting, and reporting processes. You will own the corporate model, drive forecast cycles, build our long-range planning and annual planning processes, and serve as the connective tissue between Accounting, Strategic Finance, and senior leadership. The right person is rigorous without being slow, can translate complex financial systems into clear narratives, and holds themselves to an exceptionally high standard of accuracy. What You’ll Own - Corporate Model & Forecasting - Own and maintain the consolidated corporate financial model, serving as the single source of truth across revenue, headcount, and expense lines. - Build and maintain long-range plans (LRPs) and annual operating plans (AOPs) using both tops-down strategic frameworks and granular bottoms-up drivers. - Ensure GAAP-compliant treatment across all model assumptions; partner with Accounting to reconcile actuals and maintain integrity between ERP outputs and financial models. - Reporting & Financial Accuracy - Deliver monthly variance analysis with clear root-cause explanations. Not just what changed, but why and what it means for the business. - Prepare precise, board- and investor-ready financial presentations; own accuracy of all financial health metrics presented externally. - Work with Accounting, Strategic Finance, and Operations Leaders to identify and resolve discrepancies between financial systems, ensuring clean data flows. - Process Mapping & Systems - Build scalable operational frameworks and process documentation that bring clarity to how financial information flows through the organization. - Own end-to-end documentation of all finance related workflows, capturing each step, data transfer, system touchpoint, dependency, handoff, and control point with exceptional granularity. - Use SQL to independently extract, interrogate, and validate financial and operational datasets from source systems. - Partner with Finance and Accounting on deep-dive investigations, root-cause analyses, and redesign efforts for complex or high-impact workflows. Qualifications - 6+ years of FP&A, financial consolidations, strategic finance, or management consulting experience. - Deep understanding of GAAP accounting principles and how they translate into model assumptions, variance analysis, and financial reporting. - Hands-on experience with ERP and financial planning systems (e.g. NetSuite, Workday, Adaptive, Anaplan, Pigment). - Ability to use or learn data-pulling tools such as Metabase, Hex, Snowflake. - Proven ability to run both tops-down LRP/AOP processes and granular bottoms-up monthly forecasting cycles. - Exceptional attention to detail: you catch errors others miss, and you build processes designed to prevent them from recurring. - Strong written communication skills. You can distill complex financial information into crisp, executive-ready narratives. Requirements - Experience at a high-growth marketplace, SaaS, or two-sided platform business. - Experience building or improving financial consolidation processes from scratch in a scaling organization. - Exposure to investor reporting or board-level financial presentations. - Proficiency in SQL - you can independently pull, validate, and interrogate financial and operational data without depending on a data team. - 10+ years of FP&A, financial consolidations, strategic finance, or management consulting. What Success Looks Like - In the first 90 days: You will have audited and fully documented existing finance workflows, identified gaps in the corporate model, and delivered your first independent monthly variance analysis that leadership trusts and acts on. - Within six months: The corporate model is a reliable, well-maintained asset - clean, documented, and stress-tested. Quarterly forecasting cycles run on time with fewer surprises. Cross-functional partners know who owns what, and financial data flows with fewer reconciliation errors. - Long-term: You will have built the financial operating infrastructure that scales with the company. You will have a complete, highly granular understanding of every end-to-end finance workflow, enabling precise attribution of every dollar and strengthening financial controls across the organization. Quick Note on Scammers Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here .

Why Clipboard Exists: We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent. About Clipboard: Clipboard is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental, Home Health, etc.), as well as building out a full-time product. We are a YC Top Company with a global, remote team of 1,000+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the U.S., where tens of thousands of professionals work with us every year. We are looking for your help to keep growing so we can serve more professionals and workplaces. To learn more about us, take a look at our website here. Beware of scammers! Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here. About the Role We’re hiring a detail-focused and process-oriented Document Submissions Associate to join our core operations team. In this role, you’ll help ensure a seamless onboarding experience by reviewing and validating documents submitted by healthcare professionals who want to join our platform. As a key member of the Documents team, you’ll review a variety of credentials and compliance documents. Your work directly influences the quality, speed, and safety of our onboarding process—helping professionals get to work quickly and allowing facilities to hire without delay. Key Responsibilities - Review and validate essential onboarding documents submitted by professionals, ensuring accuracy, completeness, and compliance with facility, local, state, and federal guidelines. - Monitor and manage queues for document submissions, backlogs, and expirations during assigned shifts—acting on real-time prioritization. - Own and execute daily tasks including document status updates, document mapping, resolving unread submissions, and handling special projects. - Contribute to ongoing improvements by reviewing internal policies and recommending updates that enhance clarity and efficiency. - Collaborate with cross-functional teams to resolve document-related inquiries and enhance internal workflows. Communicate clearly via Slack and other internal tools. - Stay informed on evolving documentation standards and product updates to ensure consistent, accurate decision-making. - Consistently meet targets for document review time, accuracy, and throughput, contributing to both individual and team performance goals. What We're Looking For - Prior experience in roles such as document verification, credentialing, compliance operations, administrative support, or customer service. - Familiarity with U.S. healthcare documentation (e.g., licenses, certifications, immunization records). - A sharp eye for detail—you catch inconsistencies others might overlook. - Confidence in making timely decisions, even in gray areas. - Strong written communication skills and the ability to simplify complex topics. - Highly organized and dependable, with a strong sense of ownership and urgency. - Demonstrated success in fast-paced, fully remote work environments. - Comfortable using tools like Slack, Zendesk, Google Sheets, and task management platforms. - Ability to work independently while effectively collaborating with other teams. - Experience with Quality Assurance (QA) work is a plus. Technical & Workspace Requirements - Residing in the Asia-Pacific region. - Wired internet connection with a minimum of 15 Mbps download speed. - Minimum system specifications: - CPU: Intel i5 (8th gen+) / AMD Ryzen 5 (2000 series+) / Apple M1 or newer - RAM: 12 GB (16 GB recommended) - Quiet, professional home workspace - Noise-canceling headset and a stable internet/power backup setup Important - Please do not contact the Recruiter or Hiring Managers for this role. The best way to be considered is to apply to the role here. - This role requires the completion of an assessment built from synthetic (not real-world) data. Please check your inbox and spam folder regularly: you will get the email within 1-2 days after applying. - Each candidate's compensation offer will be based on multiple factors including, but not limited to, relevant education, qualifications, certifications, experience, and geographic location. - We do not recommend taking the interviews via a mobile phone.

Why Clipboard Exists: We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent. About Clipboard: Clipboard is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental, Home Health, etc.), as well as building out a full-time product. We are a YC Top Company with a global, remote team of 1,000+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the U.S., where tens of thousands of professionals work with us every year. We are looking for your help to keep growing so we can serve more professionals and workplaces. To learn more about us, take a look at our website here. Beware of scammers! Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here. About the Role We’re looking for a Knowledge Management Specialist to design, maintain, and continuously improve the frameworks that power our internal healthcare operations. You’ll own the accuracy, structure, and usability of our internal knowledge ecosystem — ensuring that every process, workflow, and SOP helps teams make faster, better-informed decisions. This role sits at the intersection of operations, documentation, and systems design. You’ll dive deep into how things work, identify where clarity breaks down, and turn complex workflows into precise, usable knowledge. It’s a highly visible individual contributor role with significant operational impact — not a managerial position, but one where your work influences how entire teams function. What You’ll Do - Analyze and structure complex healthcare workflows into accurate, easy-to-follow SOPs and internal documentation. - Audit and refine our knowledge base to eliminate redundancies, close content gaps, and improve accessibility. - Act as the internal knowledge point of contact, identifying recurring questions or knowledge gaps and proactively resolving them through documentation updates or process improvements. - Partner with operations and compliance teams to ensure documentation accuracy and alignment with real-world processes. - Continuously improve how our teams access and use internal knowledge, proposing structural or systemic enhancements. What You’ll Bring - 3+ years of experience in knowledge management, process documentation, or operational enablement — ideally in healthcare, tech, or other regulated industries. - Proven ability to turn complex, technical processes into clear, actionable documentation. - Strong systems-thinking mindset and an analytical approach to process design. - Hands-on experience with tools like Confluence, Notion, Zendesk, and Google Workspace. - Detail-oriented and self-driven, with the ability to manage multiple documentation and improvement projects simultaneously. System Requirements - Stable wired internet connection (15+ Mbps) - Modern computer meeting or exceeding: i5 8th Gen or Ryzen 5 2000 series, 12GB RAM minimum (16GB preferred) - Noise-canceling headset, quiet workspace, and power backup Why This Role Matters Your work ensures that every operational decision across the organization rests on a solid foundation of accurate, accessible knowledge. As one of the first hires dedicated purely to knowledge systems and process clarity, you’ll play a key role in shaping how our teams learn, execute, and scale. What Success Looks Like - Teams can find precise, up-to-date information with minimal friction. - SOPs are clear, consistent, and aligned with real-world execution. - You become the go-to person for clarity and structure in operational documentation. Hiring Process You’ll complete a short practical exercise designed to assess how you structure and communicate complex information clearly and logically.

Why Clipboard Exists: We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent. About Clipboard: Clipboard is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental, Home Health, etc.), as well as building out a full-time product. We are a YC Top Company with a global, remote team of 1,000+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the U.S., where tens of thousands of professionals work with us every year. We are looking for your help to keep growing so we can serve more professionals and workplaces. To learn more about us, take a look at our website here. Beware of scammers! Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here. Role Overview We are seeking a Corporate FP&A Lead to take full, end-to-end ownership of our corporate financial model and the operational workflows that feed it. Reporting directly to the Chief of Staff of Revenue & Finance, this will start as an individual contributor role built for someone who thrives in both the granular details and the executive-level storytelling, with the potential to build out and lead a future team. This is our first FP&A hire and we’ll be looking to you to bring expertise and intentional design to our planning, forecasting, and reporting processes. You will own the corporate model, drive forecast cycles, build our long-range planning and annual planning processes, and serve as the connective tissue between Accounting, Strategic Finance, and senior leadership. The right person is rigorous without being slow, can translate complex financial systems into clear narratives, and holds themselves to an exceptionally high standard of accuracy. What You’ll Own Corporate Model & Forecasting - Own and maintain the consolidated corporate financial model, serving as the single source of truth across revenue, headcount, and expense lines - Build and maintain long-range plans (LRPs) and annual operating plans (AOPs) using both tops-down strategic frameworks and granular bottoms-up drivers - Ensure GAAP-compliant treatment across all model assumptions; partner with Accounting to reconcile actuals and maintain integrity between ERP outputs and financial models Reporting & Financial Accuracy - Deliver monthly variance analysis with clear root-cause explanations. Not just what changed, but why and what it means for the business - Prepare precise, board- and investor-ready financial presentations; own accuracy of all financial health metrics presented externally - Work with Accounting, Strategic Finance, and Operations Leaders to identify and resolve discrepancies between financial systems, ensuring clean data flows Process Mapping & Systems - Build scalable operational frameworks and process documentation that bring clarity to how financial information flows through the organization - Own end-to-end documentation of all finance related workflows, capturing each step, data transfer, system touchpoint, dependency, handoff, and control point with exceptional granularity - Use SQL to independently extract, interrogate, and validate financial and operational datasets from source systems - Partner with Finance and Accounting on deep-dive investigations, root-cause analyses, and redesign efforts for complex or high-impact workflows What We’re Looking For Required - 6+ years of FP&A, financial consolidations, strategic finance, or management consulting experience - Deep understanding of GAAP accounting principles and how they translate into model assumptions, variance analysis, and financial reporting - Hands-on experience with ERP and financial planning systems (e.g. NetSuite, Workday, Adaptive, Anaplan, Pigment) - Ability to use or learn data-pulling tools such as Metabase, Hex, Snowflake - Proven ability to run both tops-down LRP/AOP processes and granular bottoms-up monthly forecasting cycles - Exceptional attention to detail: you catch errors other miss, and you build processes designed to prevent them from recurring - Strong written communication skills. You can distill complex financial information into crisp, executive-ready narratives Preferred - Experience at a high-growth marketplace, SaaS, or two-sided platform business - Experience building or improving financial consolidation processes from scratch in a scaling organization - Exposure to investor reporting or board-level financial presentations - Proficiency in SQL - you can independently pull, validate, and interrogate financial and operational data without depending on a data team - 10+ years of FP&A, financial consolidations, strategic finance, or management consulting What Success Looks Like In the first 90 days, you will have audited and fully documented existing finance workflows, identified gaps in the corporate model, and delivered your first independent monthly variance analysis that leadership trusts and acts on. Within six months, the corporate model is a reliable, well-maintained asset - clean, documented, and stress-tested. Quarterly forecasting cycles run on time with fewer surprises. Cross-functional partners know who owns what, and financial data flows with fewer reconciliation errors. Long-term, you will have built the financial operating infrastructure that scales with the company. You will have a complete, highly granular understanding of every end-to-end finance workflow, enabling precise attribution of every dollar and strengthening financial controls across the organization.

Why Clipboard Exists: We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent. About Clipboard: Clipboard is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental, Home Health, etc.), as well as building out a full-time product. We are a YC Top Company with a global, remote team of 1,000+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the U.S., where tens of thousands of professionals work with us every year. We are looking for your help to keep growing so we can serve more professionals and workplaces. To learn more about us, take a look at our website here. Beware of scammers! Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here. Overview The Product Operations Associate role sits at the intersection of Product and Operations (as the name suggests). You’ll become an expert on nearly all parts of our product and use this knowledge to help our support, product, sales, and operations teams refine their work and serve our customers better. Day-to-Day Product Operations Associates have 3 core responsibilities: - The first is making sure customers and the support team are prepared for new product releases. This involves drafting announcements, writing help articles, creating and refining scalable SOPs, and owning rollout coordination. - The second is supporting the product team by finding bugs and pitching improvements. So you’ll be auditing support tickets, calling customers, testing the app, creating small PRs for engineering review (with the help of AI), and delivering findings to Product Managers (PMs) through clear and concise writing. - And third, you’ll be flexing in wherever the business needs you. This could mean testing a new notification strategy, creating product training for sales teams, or setting up an AI agent to reduce manual workloads. We’ll support you wherever your curiosity takes you! Your first few days will be a crash course on our product and our customers. You’ll speak directly with customers to learn about what they love and what they don’t love about Clipboard, review documents to learn how we operate and communicate, and dig into customer issues by auditing support tickets and exploring our products yourself. Who We’re Looking For We aren’t looking for a particular background for this role, but you will need to possess the qualities and skills listed below to thrive: - Curiosity. You will work with almost every part of our organization, and you will encounter processes that are not optimal, instructions that are out of date, and bugs in our products. It’s part of your job to be curious enough to notice these things when you encounter them, dig deeper into why they exist, and think of something better. - Ownership. This goes hand-in-hand with curiosity. Once you’ve found a solution for a problem, your instinct is to fix it yourself. You’ll call the customer directly, create a PR, rewrite the article, whatever is needed. And if you can’t prioritize it over your other work, you’ll put it in your backlog and message others that may be able to implement it faster. - Clear, concise, and persuasive writing. Being a mostly remote company, we rely heavily on communicating your ideas through writing. You should be able to write a memo that product managers or operations leadership can read, understand, and implement immediately without much ambiguity. - Basic technical/coding capabilities. You don’t have to be an expert, but you should be able to understand how to read and debug a SQL query or Python script. You should also be able to differentiate between easy and hard engineering tasks so you can make product suggestions that are grounded in reality. Hiring Process - Application - Case Study - Case Interview with a Product Ops team member - Interview with Alex Dettmer, Head of Worker Experience - Interview with Samay Jhunjhunwalla, Head of Operations - Interview with one of our Co-CEOs, Bo Lu or Wei Deng *After submitting your application, please check your spam folder periodically over the next few days for updates.

Role Description This role is hiring remotely across the United States with the option to work in a hybrid forum for candidates in the Seattle area. - Own and evolve our entire Zendesk ecosystem. - Expand into broader business systems across the organization. - Build an enterprise-grade operational technology platform for internal Ops at a $1.3B healthcare marketplace. - Process hundreds of thousands of shifts annually. - Utilize AI tooling to automate core agent workflows. - Own the operational tech foundation starting with the Zendesk ecosystem. - Prove impact by expanding into broader business systems. - Must have built a tech ops function from scratch. - Ability to explain the workings of the system in detail. Qualifications - Experience building tech ops functions from scratch. - Ability to explain complex systems in detail. Requirements - Experience with Zendesk and operational technology platforms. - Proven track record in a high-stakes environment. Benefits - Remote work flexibility. - Opportunity to work in a hybrid forum for Seattle candidates.

Why Clipboard Exists: We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent. About Clipboard: Clipboard is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental, Home Health, etc.), as well as building out a full-time product. We are a YC Top Company with a global, remote team of 1,000+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the U.S., where tens of thousands of professionals work with us every year. We are looking for your help to keep growing so we can serve more professionals and workplaces. To learn more about us, take a look at our website here. Beware of scammers! Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here. About the Role The Account Manager will be instrumental in helping grow and retain Clipboard's existing markets. Healthcare providers are core to the Clipboard marketplace — the Account Manager is in charge of nurturing and expanding relationships with current users, going deep with those users to understand their needs, and ensuring they're consistently successful on the platform. There's no ceiling to what you can achieve in this role — if you're highly motivated to go above and beyond, a diligent executor, and a strong written/verbal communicator, Clipboard is the place for you to excel. Responsibilities - Managing and growing relationships with an existing portfolio of healthcare providers and dental offices - Clearly articulating the value proposition of the app to current users to drive continued engagement and expansion - Going deep with healthcare providers and dental offices to uncover their evolving needs, understand their challenges, and find ways to genuinely help them succeed on the platform - Establishing credibility and rapport with providers, which includes demonstrating a strong understanding of the app - Being the go-to point of contact for users that need help navigating the app, resolving issues, and getting the most out of the platform - Helping fill new and urgent shifts in your assigned markets Qualifications - Willingness to hustle / lack of fear - Experience texting, emailing, and talking with English-speaking clients and prospects Requirements - Stable high-speed internet connection - A computer workstation (laptop or desktop) - Internationally located (not in the US or Canada) - Availability to work US working hours - Fluency in English speaking and writing Beyond the Basics — What Will Make You Successful - Noticing & Curiosity — You pick up on things others miss and ask "why" more than once because the first answer is rarely the whole story. You dig to understand the root of a problem or situation rather than accepting things at face value, and you're constantly updating your understanding of the customers you serve. - Initiative & Persistence — You have a bias for action. You know that our customers are dealing with real problems today, and you don't wait for perfect information before making a move. You're scrappy and self-reliant, you find ways through obstacles rather than around them, and you bring solutions instead of asking "what should I do?" - Ownership — The buck stops with you, no matter what anyone else did or did not do. You take full responsibility for your results, fix problems when you see them — even outside your immediate area — and put processes in place to make sure those problems don't happen again. - Customer-Centric — You feel your customers' situations genuinely and care about improving their lives, not just hitting a number. Talking to customers and solving their problems isn't a task on your list — it's the job. - Humble — You're low ego and care about getting to the best outcome, not about being right. You readily admit when you don't know something, you actively seek out feedback, and you're always looking to become a better version of yourself. Benefits - Do great work that matters for customers who could really use your help - Competitive pay - Unlimited PTO - Fully Remote Estimated annual compensation: $12,000–$15,600 USD. Each candidate's compensation offer within this range will be based on multiple factors including, but not limited to, relevant education, qualifications, certifications, experience, and geographic location.

Why Clipboard Exists: We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent. About Clipboard: Clipboard is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental, Home Health, etc.), as well as building out a full-time product. We are a YC Top Company with a global, remote team of 1,000+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the U.S., where tens of thousands of professionals work with us every year. We are looking for your help to keep growing so we can serve more professionals and workplaces. To learn more about us, take a look at our website here. Beware of scammers! Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here. About The Team: This role sits within our People team, but we're not your typical People team. We aren’t focused on writing policies or telling people what they can’t do; we’re problem chasers, focused on identifying the most important jobs to be done in order to best support the organization. If you ask anyone here what they think about our team, we will hope they would say: “They enforce high standards across the org,” “They are my go-to resource to think through tough people problems,” and “They are some of the most strategic thinkers and problem solvers in the org”. About This Opportunity Honestly, we think your typical JD is deceptively unhelpful for high-growth startups. We're a team of entrepreneurial problem solvers who get excited about making the lives of our internal customers (Clipboard team members) better and building a next-generation People function. The day-to-day of the role constantly are constantly shifting, but here’s some examples of what you can expect to do: - Partner with leaders and managers across the company on key personnel decisions and challenges. This could include everything from designing an automation to help a team with a hiring push, to conducting exit conversations, to coaching a manager through a decision about a leave of absence, and everything in between. - Conduct quarterly departmental “audits” that dive deep into each team and use these findings to partner with department leaders to create strategic and impactful changes that improve how each team, and our company as a whole, operates. - Own and execute initiatives that have team-wide or organizational-wide impact, such as running point on a new system implementation or rebuilding a core onboarding or offboarding process. - Notice and constantly solve problems of all kinds. You notice what’s not working, connect the dots, and take ownership of making it better. This is a high-impact individual contributor role with significant opportunities for skill development and expanded influence within the organization. Please note that this position does not include a direct path to people management within the People team. You can learn more about us through a post from our Head of People, our careers page, and this video from Carmen on our team, providing more details on the role and answering some of the most frequently asked questions about this opportunity. The Ideal Candidate - Likely won’t come from a traditional HR background - while this role sits within the People team, our organization is not focused on traditional HR and People initiatives, so we have found some of the most successful people don’t have HR/People Ops backgrounds, and therefore, don’t have any preconceived ideas of what HR is and what HR should do. - Is okay with chaos - we are still very much a high-growth start-up, which means things change frequently. You can adapt to the needs of the business and can pivot at the drop of a hat. You don’t overly impose structure and organization where it is not needed but do see where a system or process could make a meaningful difference. - Is a game for anything - your motto is “put me in coach”. It doesn’t matter where, or what you are doing, you are game to take it on and figure it out. You aren’t scared to do something new or something you think you won’t like because you see the big picture, and are most interested in chasing the most important problems. - Knows their limits - you need to be self-aware enough, and have good enough judgment, to know what you don’t know. You can assess the situation accurately, and tell yourself to seek additional help when a wrong decision could have serious implications for the business. - Enjoys being challenged, stretched, and pushed - you continually push and challenge yourself, but you seek it from your peers and managers also. You thrive off of feedback, and find ways of implementing to get immediate traction. Other Important Information - This role does not offer visa sponsorship at this time. - Location: Must reside in Pacific, Mountain, or Central Time and by able to work a Pacific or Mountain hours.

Why Clipboard Exists: We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent. About Clipboard: Clipboard is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental, Home Health, etc.), as well as building out a full-time product. We are a YC Top Company with a global, remote team of 1,000+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the U.S., where tens of thousands of professionals work with us every year. We are looking for your help to keep growing so we can serve more professionals and workplaces. To learn more about us, take a look at our website here. Beware of scammers! Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here. Overview Our Product Operations Associate role is suited for the “all-around athlete” type who can do it all and wants exposure to a range of problems and opportunities. You’ll become an expert on nearly all parts of our product and a go-to problem-solver for the organization. Day to Day The Product Operations team sits at the intersection of Product and Operations (as the name suggests), and we have 3 core responsibilities: - The first is making sure customers and the support team are prepared for new product releases. This involves drafting announcements, writing help articles, creating and refining scalable SOPs, and owning rollout coordination. - The second is supporting the product team by finding bugs and pitching improvements. So you’ll be auditing support tickets, calling customers, testing the app, creating small PRs for engineering review (with the help of AI), and delivering findings to Product Managers (PMs) through clear and concise writing. - And third, you’ll be flexing in wherever the business needs you. This could mean testing a new notification strategy, creating product training for sales teams, or setting up an AI agent to reduce manual workloads. We’ll support you wherever your curiosity takes you! Your first few days will be a crash course on our product and our customers. You’ll speak directly with customers to learn about what they love and what they don’t love about Clipboard, review documents to learn how we operate and communicate, and dig into customer issues by auditing support tickets and exploring our products yourself. Who We’re Looking For We find those who are most successful in this type of role: - Are insatiably curious. Curiosity sits atop our company values, and it will be the strongest indicator of success in this role. If you have a natural and unwavering ability to keep asking questions and digging, you’ll go far. - Write clearly, concisely, and persuasively. Being a mostly remote company, we rely heavily on communicating your ideas through writing. You should be able to write a memo that people can read, understand, and buy into quickly and easily. - Roll up their sleeves and go to the source. Don’t just take someone’s word for it – go find out yourself by testing the feature, listening to the agent call, calling the customer, or executing the workflow. This is how you seek truth. - Bounce back from failure quickly. You’ll make mistakes, move in the wrong direction, and stumble from time-to-time. Just avoid big mistakes, don’t make the same mistakes twice, and learn from them quickly. - Have some technical/coding capabilities. You don’t have to be an expert, but you should be able to understand how to read and debug a SQL query or Python script. You should also be able to differentiate between easy and hard engineering tasks so you can make product suggestions that are grounded in reality. Hiring Process - Application - Case Study - Case Interview with a Product Ops team member - Interview with Alex Dettmer, Head of Worker Experience - Interview with Samay Jhunjhunwalla, Head of Operations - Interview with one of our Co-CEOs, Bo Lu or Wei Deng - Ap Interview with one of our Co-CEOs, Bo Lu or Wei Deng *After submitting your application, please check your spam folder periodically over the next few days for updates.