Our mission at Greenhouse is to make every company great at hiring – so we go to great lengths to hire great people because we believe that they’re the foundation of our success. At Greenhouse, you’ll join a team that collaborates purposefully, fosters inclusivity, and communicates with transparency and accountability so we can help companies measurably improve the way they hire. Join us to do the best work of your career, solving meaningful problems with remarkable teams. Greenhouse is seeking a Manager of Product Operations to design and run the operating system for our R&D organization. This hands-on role is a strategic partner to the CPO and CTO. In this AI‑forward role you will modernize how we build products, driving the R&D operating rhythm, executive communications, and driving alignment across the Engineering, Product, and Design leadership. In this AI‑forward role, you will ensure efficiency across the Product Lifecycle (PDLC), manage and coach R&D teams on key product tools, and provide essential data and enablement support to the Product Management, Design, Engineering, and Customer Experience teams, ensuring predictable execution, internal clarity and high-quality outcomes. Who will love this job - A multiplier – You thrive on making the CPO and CTO more effective. You are a "force multiplier" who can translate high-level vision into operational reality, ensuring the leadership team's intent is felt throughout the entire R&D organization. - A strategic architect – You enjoy designing the "operating system" of a large organization. You don’t just follow a process; you build and support the rhythms—from All-Hands to Quarterly Business Reviews—that drive clarity, accountability, and high-velocity decision-making. - An AI‑forward operator – You see AI as a core ingredient in how modern product organizations run. You use AI to accelerate planning, documentation, execution tracking, and reporting — and you help others do the same. - A diplomat – You are an expert at navigating complex organizational dynamics, drive alignment across Engineering, Product, and Design, acting as a trusted proxy for leadership and a neutral bridge between functions. - A master of narrative – You are a world-class communicator who can synthesize complex technical and product data into compelling stories. Whether it's a Board deck, a company-wide memo, or an All-Hands presentation, you ensure the R&D strategy is understood and inspiring. - A change evangelist – You inspire people to adopt new tools and processes. You design training, feedback loops, and incentives that turn new ways of working into durable habits. What you’ll do Strategic Leadership & Executive Operations - R&D Operating Rhythm: Design and lead the "Heartbeat" of the organization, including All-Hands, Monthly Business Reviews (MBRs), and Leadership Offsites. Ensure these forums move from "status reporting" to "strategic decision-making." - Executive Proxy: Act as a confidential sounding board and proxy for the CPO/CTO, attending meetings on their behalf and ensuring their strategic intent is understood and executed. - Decision Framing: Prepare clear options, tradeoffs, and recommendations for Product and R&D leadership decisions. Execution Accountability: Drive follow-through on executive decisions by translating them into clear actions, owners, and success metrics. - Strategic Planning: Lead the annual and quarterly planning cycles (Headcount, Budget, OKRs) in partnership with Finance and HR to ensure R&D resources are mapped to the highest-priority bets. - Special Projects: Lead high-impact, cross-functional initiatives that fall outside the standard product roadmap (e.g., organizational design, M&A integration, or culture-building programs). Process & System Management - Modernize and standardize the Product Development Lifecycle (PDLC) across R&D, embedding AI into key workflows (e.g., AI‑assisted discovery, requirements writing, risk surfacing, and status summaries) to increase team velocity and predictability. Identify operational friction points and inconsistencies, escalating necessary process adjustments to Product leadership. - Strategic Alignment Support: Support the enforcement of governance checkpoints and assist Product Managers in ensuring their roadmaps and feature development efforts are clearly mapped to the 3 Strategic Product Pillars. - Own and govern the R&D product tech stack (e.g., Jira, Jira Product Discovery, Amplitude), defining schemas, workflows, taxonomies, and governance that ensure clean, consistent data and unlock AI‑assisted insights and automation. - Establish disciplined operational protocols for how teams use tools — from backlog hygiene to instrumentation — so data is trustworthy and can be reused across planning, reporting, and analysis. - Operationalize Data-Driven Product Culture: Manage the day-to-day data collection, reporting, and training programs related to product analytics tools (Amplitude). This includes managing the process for intake and synthesis of qualitative user research (in partnership with Design and Product teams) and feedback data to ensure insights are easily accessible for product discovery. Support the vision for a product org that turns user behavior insights into action. - Manage and mentor a Product Operations Specialist, setting clear goals, providing continuous feedback, and fostering their professional growth. - Performance & Metrics Management: Ensure teams consistently execute the operational cadence of collecting, aggregating, and visualizing Product OKRs and KPIs, ensuring timely and accurate reporting for the leadership team. - Own the operational budget for the R&D organization and define the multi-year Product tech stack strategy, influencing the Engineering tech stack for seamless integration. - Voice of Customer / Customer Feedback Programs: Collaboration on execution of customer engagement programs (e.g., Beta programs, Virtual Advisory Meetings, Community engagement, UserVoice, etc.) and inform best practices for the documentation, analysis, and action planning of feature validation and enhancements. - Risk and Audit Monitoring: Monitor and track key product risks (e.g., EOL dates, migration dependencies), maintaining a central log and escalating critical issues to the leadership team - Product Management Enablement: Develop, coordinate, and deliver internal education and training materials to improve product management skill sets across Product, Design, and Customer Experience teams. Execution & Enablement - Operating Rhythm Coordination: Coordinate and facilitate the established cross-functional operating rhythm, ensuring meetings (planning, collaboration sessions) are scheduled, run efficiently, and decisions are clearly documented. - Product Knowledge Management: Own and maintain the central repository of product documents (e.g., PRDs, specs, user research findings, strategic decisions) to ensure Product Managers and cross-functional partners have a single, easily searchable source of truth. - Roadmap Communication: Work closely with Product Marketing to manage the internal distribution of the roadmap and assist in preparing external roadmap communications for customers (where relevant). - Internal GTM Readiness: Manage the internal enablement process for all new feature availability, ensuring GTM teams (Sales, Support, Customer Success) have necessary training materials and documentation. - Customer Release Coordination: Collaborate with the Product Marketing and Content Design teams to coordinate and execute the monthly customer release process, including managing the creation and distribution of customer-facing release notes. Partner closely with Engineering to align on release timing and freeze dates, ensure risks or blockers are clearly communicated across teams, and maintain a consistent, predictable release cadence. - Executive Support: Support Product Executives by preparing presentations, collecting performance data, and assisting with strategic documentation (e.g., Board meeting materials, QBR decks). You should have - Minimum 5+ years of operational experience in Program Management, Project Management, or a dedicated Product Operations role, ideally within a SaaS environment. - Proven experience as an administrator or power user of Jira (or similar product development tools), including managing workflows, screens, and custom fields. - Proven experience modernizing operational workflows with AI — for example, using AI to accelerate planning, documentation, analytics, or reporting in a product or engineering context. - Strong familiarity with product analytics tools (e.g., Jira, Jira Product Discovery, Amplitude) and experience generating reports and dashboards based on user behavior data. - Excellent organizational and process management skills with an ability to manage multiple concurrent initiatives. - Demonstrated ability to drive operational consistency and communicate process changes effectively across various internal teams; you know how to earn trust, handle resistance, and turn pilots into durable ways of working. - Proven experience partnering with senior leaders to design and run operating rhythms, planning cycles, and executive reviews. - Track record of strong collaboration with customers and internal stakeholders. - Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren't always in alignment with a given role - but those are qualities we value at Greenhouse. If you don't meet 100% of the qualifications outlined above, we still strongly encourage you to apply Applicants must be currently authorized to work in the United States on a full-time basis. If you are based in California, we encourage you to read this important information for California residents linked here. The national pay range for this role is $145,000 - $187,355. Individual compensation will be commensurate with the candidate's experience and qualifications. Certain roles may be eligible for additional compensation, including stock option awards, bonuses, and merit increases. Additionally, certain roles have the opportunity to receive sales commissions that are based on the terms of the sales commission plan applicable to the role. Greenhouse provides a variety of benefits to employees, including medical, dental, and vision insurance, basic life insurance, mental health resources, financial wellness benefits, and a fully paid parental leave program. For US-based employees, we offer short-term and long-term disability coverage, a 401(k) plan and company match. U.S. based employees also receive, per calendar year, up to 14 scheduled paid holidays and up to 80 hours of paid sick leave. Non-exempt employees accrue up to 20-25 days of paid vacation time annually, depending on tenure, and exempt employees have flexible paid time off (PTO). The anticipated closing date for this role is May 11, 2026. Who we are At Greenhouse, we live by our mission through using our own product to help us hire the right person for the job, every time. We are a remote-first company and have shared office spaces in New York City and Ireland, and optional co-working spaces that give us flexibility to do our best work anywhere. We take an active role in our growth through a performance review program that’s committed to providing actionable feedback, and a bonus structure that rewards great performance. We believe that bringing together a variety of perspectives makes us a stronger company – and we nurture leaders who create an inclusive culture and invest into employee resource groups that celebrate our differences and life experiences. We’re proud to have built an award-winning culture that’s been recognized as Fortune’s Best Places to Work and Inc.’s Best Workplaces multiple years in a row. – Greenhouse Software is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation during the application process, reach out to accommodations@greenhouse.io. Emails about job opportunities at Greenhouse Software are only offered by employees with @greenhouse.io email addresses. See this page on our website if you suspect a phishing scam.

About the Job: We're looking for a Product Operations Lead to help our product organization run at its best. You'll report directly to our SVP of Product & Design and work at the intersection of product, engineering, design, sales, and customer success—making sure the right information reaches the right people at the right time, and that our teams can focus on building great software. We have strong product and engineering teams, solid planning rhythms, and a release process that works. What we need is someone who can take what's working, make it better, fill in the gaps, and bring the operational rigor that helps a growing company keep shipping with speed and clarity as we scale. We need to person who keeps our product machine well-tuned and empowers everyone else do their best work. This is a senior individual contributor role and our first dedicated Product Ops hire. You'll be building the function itself from scratch, but you'll be doing it within a product org that already has strong foundations. As we grow, you'll likely add one or two team members over the next year. If you're the kind of person who sees friction in a process and can't help but smooth it out—and you believe AI should be doing the repetitive work that slows product teams down—this role was made for you. Responsibilities: Make the product development lifecycle run smoothly. We have a working process for how we plan, build, and ship. Your job is to make it better. Identify bottlenecks, streamline handoffs, improve the templates and rituals that teams rely on, and continuously raise the bar on how efficiently we turn customer needs into shipped software. Be the connective tissue across the company. Help coordinate across Product, Engineering, Design, Marketing, Sales, and Customer Success so that launches are well-communicated, feedback loops are tight, and nobody is surprised. You won't own every launch—PMs drive their own—but you'll own the process, tooling, and cross-functional coordination so they can do it well. Strengthen our voice-of-customer systems. Work with PMs, Sales, Support, and CS to improve how we aggregate, synthesize, and route customer feedback. Help make sure our roadmap reflects what customers actually need by ensuring the signal is clear and accessible to the people making prioritization decisions. Build the metrics and dashboards that make the work visible. Partner with product and analytics teams to define and track the operational KPIs that tell us whether our product machine is healthy—cycle times, launch effectiveness, adoption metrics, NPS trends. Give leaders the information they need to make good decisions. Bring AI into everything. Identify and implement AI-powered tools and workflows that eliminate toil across the product org. Whether it's automating status rollups, synthesizing customer feedback at scale, or streamlining release coordination—if a human shouldn't be doing it manually, find a better way. Enable our go-to-market teams. Work closely with Sales, Solutions Engineering, and Marketing to make sure they have the product context, competitive intelligence, and launch materials they need to win enterprise deals. You're not building the sales deck—you're making sure the right information flows to the people who do. About You: - 8 years of experience in product operations, program management, or a similar role in a B2B SaaS environment. You've seen what good looks like at scale. - A track record of improving how product teams work—not just running processes, but making them meaningfully better. - Deep cross-functional fluency. You can earn trust and drive alignment with engineers, designers, PMs, sales reps, and executives—without needing to own every outcome yourself. - A collaborative, enabling mindset. You thrive by making the people around you more effective, not by accumulating ownership. - Strong analytical chops. You're comfortable with data, dashboards, and using metrics to tell a story and drive action. SQL or BI tool experience is a plus. - Hands-on experience with AI and automation tools. You don't just talk about AI—you've actually used it to make teams more productive. - Excellent communication skills. You can distill complexity into clarity, whether you're writing a launch brief or presenting to the exec team. - Comfort with ambiguity. This is a new function at a company that moves fast. You'll need to figure things out as you go and be energized by that. Bonus Points Experience in developer tools, DevOps, or infrastructure software. You understand how software gets built and released because you've been close to it. Engineering background or technical degree. You can read a product spec and an architecture doc with equal comfort. Familiarity with feature management, progressive delivery, or experimentation platforms. Experience enabling enterprise sales teams with product positioning, competitive intel, or technical content. Why This Role Matters LaunchDarkly is at an inflection point. We're re-accelerating growth, expanding our platform, and building for an AI-native future. Our product organization is strong, and we want to keep it that way as we scale. This role exists to make sure our best people can do their best work—to reduce friction, improve visibility, and keep the distance between a customer need and a shipped solution as short as possible. If that sounds like a puzzle worth solving, we'd love to hear from you. Pay: Target pay ranges based on Geographic Zones* for Level 4: - Zone 1: San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle - $152,900 - $210,210** - Zone 2: Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $137,600 - $189,200** - Zone 3: All other US locations - $129,900 - $178,640** LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location. *Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas. **Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary. About LaunchDarkly: Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by: - Improving the velocity and stability of software releases, without the fear of end customer outages - Delivering targeted experiences by easily personalizing features to customer cohorts - Maximizing the business impact of every feature through the ability to experiment and optimize - Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types - Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at hr@launchdarkly.com. Do you need a disability accommodation? Fill out this accommodations request form and someone from our People Operations team will contact you for assistance.

• Design and lead the "Heartbeat" of the organization, including All-Hands, Monthly Business Reviews (MBRs), and Leadership Offsites. • Act as a confidential sounding board and proxy for the CPO/CTO. • Prepare clear options, tradeoffs, and recommendations for Product and R&D leadership decisions. • Lead the annual and quarterly planning cycles in partnership with Finance and HR. • Lead high-impact, cross-functional initiatives that fall outside the standard product roadmap. • Modernize and standardize the Product Development Lifecycle (PDLC). • Support the enforcement of governance checkpoints and assist Product Managers. • Own and govern the R&D product tech stack. • Manage the day-to-day data collection and reporting related to product analytics tools. • Ensure teams consistently execute the operational cadence of collecting, aggregating, and visualizing Product OKRs and KPIs. • Own the operational budget for the R&D organization. • Collaboration on execution of customer engagement programs and inform best practices for feature validation.

• Design and maintain intake and discovery frameworks so that scoping and approval are structured and repeatable • Own the release calendar and act as the operational lead for GA releases across Product, Product Marketing, Engineering, and Support • Partner with Product Marketing to establish beta program frameworks covering eligibility, feedback collection, and handoff to GA • Define and standardize post-launch success measurement: KPI frameworks, instrumentation checklists, and post-launch reviews • Manage roadmap hygiene: track priority changes, document rationale, and keep downstream teams informed when direction shifts • Support quarterly and semi-annual planning cycles by coordinating inputs and tracking goal progress across the PM team • Own internal product communications including release notes, monthly updates, and stakeholder communications to commercial and client success teams • Support key product cadences including the 6 Week Product Line meetings with prep materials, agenda management, and action item tracking • Own the Product org's documentation: PRDs, decision logs, post-mortems, and process guides • Build and maintain templates and playbooks that reduce rework and raise consistency across the team • Administer and optimize the product tool stack (Jira, Confluence, etc.) and build dashboards that give leadership visibility into portfolio health • Manage software capitalization tracking in compliance with finance requirements • Support PM onboarding so new hires ramp quickly on processes and tools • Aggregate customer feedback from support tickets, NPS, sales calls, and user research into a structured, accessible repository • Maintain a competitive tracking process and surface relevant market developments to the team on a regular cadence