• Maintain the architectural frameworks/patterns, processes, standards and guidelines related to litigation support systems and data architecture. • Implement system design, configuration, and templates. • Provide technical and software subject matter expertise to the various litigation support teams. • Troubleshoot problems. • Explain software functionality and configuration to other technical staff and legal staff. • Perform changes, routine maintenance and upgrades to complex systems. • Test changes and upgrades for functionality and performance. • Monitor system resource usage and availability.

• Support Account Executives and sales leadership with day-to-day operational activities • Process leads, update opportunities, and maintain CRM records • Coordinate schedules, appointments, and sales follow-ups • Monitor communications, customer requests, and sales activity tracking • Maintain organized records, documentation, and internal reporting • Review bid postings, RFPs, RFQs, and customer requests • Assist with preparation of: Proposals, Bid responses, Customer correspondence, Pricing documentation • Work with distributors and vendors on: Product availability, Pricing requests, Quotes, Lead times • Support sales teams during procurement and proposal processes • Serve as a point of contact for customer and vendor communications • Assist clients with: Order inquiries, Returns, Delivery updates, Product information requests • Enter and process customer purchase orders into CRM systems • Track order status and communicate expected delivery timelines • Maintain accurate opportunity, pipeline, and account information • Assist with reporting and sales activity tracking • Assist with coordination of marketing materials and sales campaigns • Support webinars, partner events, and promotional activities • Collaborate with sales and marketing teams on customer outreach initiatives • Continue developing knowledge of enterprise IT products and solutions • Learn about: Networking, Cloud solutions, Security technologies, Public sector procurement processes • Participate in training, educational opportunities, and professional development initiatives

• Document the current Power BI environment, including: • Workspaces, Teams, and end users • Usage metrics • Dependencies on Gateway servers • Current Power BI version • Develop a plan to upgrade Power BI to the latest version and define a strategy for ongoing monthly updates • Design a migration plan for 2 Gateway servers to a new data center, ensuring minimal impact on the production environment (including potential reuse of legacy server names) • Document server architecture, migration plan, and timelines • Create a test and validation plan for the migration • Execute migration and upgrade of the production environment • Provide post-migration support and perform necessary adjustments • Troubleshoot issues and ensure system stability and performance

• Develop a migration plan for building new Tableau servers in a new data center • Ensure minimal impact on existing development and production environments (including potential reuse of legacy server names) • Set up and configure: • 1 Non-Production Tableau Server • 1 Production Tableau Cluster (5 servers) • Document server architecture, migration plan, and timelines • Execute migration of the non-production environment • Provide post-migration support and perform necessary adjustments • Execute migration of the production environment • Provide post-migration support and stabilization