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• Provide Tier 1 and Tier 2 technical support for cloud-based and on-premises systems • Troubleshoot hardware, software, and access issues for end users • Respond to and resolve tickets using systems such as Jira or ServiceNow • Support remote desktop troubleshooting and user assistance • Assist with device provisioning, setup, and configuration • Maintain accurate ticket documentation and resolution notes • Track IT assets and support inventory management processes • Escalate complex issues to higher level support teams as needed • Deliver strong customer service and clear communication to users

• Develop and maintain secure, scalable cloud-based web applications supporting Enhanced Domain Awareness initiatives. • Build responsive front-end solutions using React or Angular and develop RESTful/GraphQL APIs. • Deploy and manage applications in AWS and Microsoft Azure using serverless and cloud-native services. • Implement CI/CD pipelines and DevSecOps best practices. • Ensure compliance with FedRAMP and DoD IL security requirements. • Collaborate with cross-functional teams to deliver data-driven, user-focused solutions.

• Track procurement activities and expenditures across assigned efforts • Support the full procurement cycle from request through closeout • Monitor purchase orders and ensure alignment with budget and program needs • Analyze procurement data and develop cost forecasts • Track performance metrics and identify process improvement opportunities • Ensure compliance with FAR, DFARS, and internal procurement policies • Maintain accurate records and documentation to support audits • Support contract analysis and vendor performance tracking • Assist with procurement reporting and financial reconciliation

• Manage enterprise software and hardware licenses across the program • Track license usage, renewals, and expirations to ensure continuity of service • Administer contract renewals and modifications in alignment with program needs • Ensure compliance with FAR, DFARS, and applicable licensing regulations • Review and interpret licensing agreements and contract terms • Coordinate with vendors to ensure compliance with contractual requirements • Identify cost optimization opportunities for licensing and subscriptions • Maintain accurate records to support audits and reporting • Support procurement and program teams with licensing and contract guidance

• Administer and maintain the Databricks platform, including workspace management and cluster optimization • Manage and optimize Unity Catalog for data governance and access control • Build and support ETL and ELT data pipelines using Spark and cloud native tools • Optimize Delta Lake architecture and overall lakehouse performance • Support AI and machine learning workflows within the platform • Implement and maintain CI/CD pipelines for data and ML operations • Manage IAM and RBAC across AWS, Azure, and GCP environments • Ensure platform security and compliance with DoD data policies • Monitor system performance and troubleshoot data platform issues • Collaborate with engineering and analytics teams to support data driven solutions

• Design and implement geospatial solutions to support visualization, analysis, and decision-making • Develop and maintain mapping services, spatial data pipelines, and operational dashboards • Integrate geospatial data into cloud-based applications and platforms • Build interactive maps and visualization tools for end users • Perform spatial analysis, remote sensing, and support geospatial AI/ML applications • Ensure data accuracy, performance, and scalability of geospatial solutions • Collaborate with data, analytics, and engineering teams to align geospatial capabilities with mission needs • Troubleshoot and optimize GIS applications and services

• Design, implement, and manage Identity and Access Management (IAM) solutions for cloud and on-premises environments • Configure and enforce role-based access control (RBAC) and multi-factor authentication (MFA) • Implement identity federation and secure authentication protocols including SAML, OAuth, and OpenID Connect • Support Zero Trust Architecture (ZTA) initiatives and cloud security policies • Maintain compliance with DoD IL2, IL4, and IL5 security frameworks and standards • Administer IAM platforms such as Microsoft Entra ID (formerly Azure AD), Okta, Ping Identity, or AWS IAM • Monitor and troubleshoot IAM systems, access issues, and security events • Collaborate with cybersecurity, cloud, and program teams to ensure secure and compliant access • Maintain documentation of IAM policies, procedures, and configurations

• Implement and maintain cloud security controls in AWS and Azure environments in support of Enhanced Domain Awareness systems. • Ensure compliance with NIST 800-53 Rev. 5, FedRAMP, and DoD IL 2/4/5 security requirements. • Configure and manage Identity and Access Management (IAM) solutions and enforce least-privilege access. • Perform vulnerability assessments and support remediation activities across cloud-hosted resources. • Monitor cloud environments using SIEM and cloud-native security tools to detect and respond to threats. • Support Zero Trust architecture and continuous monitoring initiatives. • Collaborate with DevOps, infrastructure, and application teams to integrate security into the development and deployment lifecycle.

• Conduct requirements analysis to support program transition into a formal Program of Record • Perform capability based assessments to identify operational gaps and improvement areas • Engage stakeholders to gather, validate, and refine mission requirements • Develop and maintain requirements documentation in alignment with DoD acquisition frameworks • Build and manage requirements traceability matrices • Support development of capability documentation and supporting artifacts • Conduct gap analyses and recommend process or system improvements • Ensure alignment between operational needs, technical solutions, and governance requirements • Prepare clear, detailed documentation for leadership and Government review

• Track program financial performance across assigned Work Orders • Develop and manage budgets in alignment with DoD financial planning processes • Support the Planning, Programming, Budgeting, and Execution process • Prepare financial forecasts and cost estimates • Monitor expenditures and reconcile funding streams • Support development of funding justifications and financial reports • Analyze financial data and provide recommendations to leadership • Ensure compliance with DoD financial management policies and controls • Coordinate with program managers to align budget execution with project needs