Role Description This role supports student enrollment, customer communication, scheduling coordination, and administrative operations across swim school locations. Key Responsibilities - Customer Service & Lead Management - Manage inbound and outbound calls, emails, and messages from families. - Provide clear information about swim programs, pricing, and schedules. - Convert inquiries into enrolled students. - Enrollment & Scheduling Coordination - Schedule swim lessons and coordinate class availability. - Manage bookings, cancellations, and reschedules. - Coordinate schedules between families and instructors. - Customer Communication & Retention - Follow up with leads and enrolled families. - Provide updates, reminders, and class information. - Ensure a positive customer experience throughout the enrollment process. - CRM & Administrative Support - Maintain accurate student records in the CRM. - Update enrollment status, notes, and customer interactions. - Assist with reporting, tracking, and internal documentation. - Operational & Marketing Support - Assist management with administrative workflows. - Support coordination tasks across swim school locations. - Assist with light social media or marketing coordination when required. Qualifications - Minimum 2 years of experience in customer service, client support, or virtual assistant roles. - At least 2 years of experience scheduling appointments, coordinating calendars, or managing service bookings. - Minimum 2 years of experience handling inbound inquiries and follow-ups via phone, email, or messaging platforms. - At least 2 years of experience using CRM systems or customer management tools such as HubSpot or similar platforms. - Minimum 2 years of experience managing multiple operational tasks simultaneously such as customer communication, scheduling, and administrative tracking. Requirements - Experience with CRM systems such as HubSpot or similar platforms. - Familiarity with Google Workspace, Zoom, RingCentral, Canva, or related tools. - Ability to learn new tools and workflows quickly. - Professional and quiet remote work setup (PC) with reliable high-speed internet. - Strong Zoom presence and polished communication skills. - Ability to balance client interactions with administrative responsibilities. - Submission of an introductory video is required as part of the hiring process. Benefits - Stable, full-time remote work paid in USD. - Opportunity to support a nationally recognized education brand. - Career growth within customer experience and operations roles. - Professional remote work culture and training support. - Long-term development opportunities with growing U.S. businesses.

Employment Type: Full timeShift: Description: Mercy Home health is seeking a full time afternoon Intake coordinator Must be available for a full time Afternoon shift Monday-Friday, 11:30 AM to 8PM and a weekend rotation every 4-6 weekends which are 8-4:30 pm, with an evening & weekend differential. Mercy Home health is seeking a full time afternoon Intake coordinator Must be available for a full time Afternoon shift Monday-Friday, 11:30 AM to 8PM and a weekend rotation every 4-6 weekends which are 8-4:30 pm, with an evening & weekend differential.​ The Intake Coordinator for Mercy Home Health is responsible for communicating, coordinating and documenting care for the transition of patients to home-based services. This role is also responsible for identifying / determining appropriateness of care, gathering medical, gathering /verifying insurance and financial data, documenting in the EMR and communicating with patients and families as well as working with Care Management, physicians and referral sources. The Intake Coordinator is often the first point of contact for referral sources and people referred for Home Based Services. This role requires a high-level skill set for screening and referral triage, customer service, critical thinking and the ability to navigate multiple applications and computer systems. Responsible for processing entry of all home care referrals, insurance information and service requests for Mercy Home and Community Health Services into agency Electronic Medical Record. Distributes referral information to each business entity daily. Requirements include: - High School diploma or equivalent - Health care experience preferred - Excellent communication and customer service skills. - Displays optimal critical thinking skills. - Knowledge of Medicare rules and regulations preferred - Working knowledge of managed care environment preferred - Experience multi-tasking on multiple computer systems.. - Must have valid Driver’s license and reliable transportation to and from work site. - Opportunity to work from home. Must have reliable internet.**** It is work from home position, but could always change in the future. - Experience in working with Microsoft products such as Word, Excel, OneNote - Must be available for a full time Afternoon shift Monday-Friday, 1-9:30pm and every 4-6 weekends which are 8-4:30pm, with an evening & weekend differential. Ability to consistently demonstrate a commitment to the mission and Organizational Code of Ethics, and adhere to the Compliance Program Your opportunity - Excel with supportive, motivated colleagues in an inspiring environment - Flexibility - Competitive salary - Career paths and professional development Benefits - Health, dental and vision insurance benefits on your first day - Daily Pay offered - Short and long-term disability - 403b - Generous paid time off - Mileage reimbursement - Comprehensive orientation About Mercy Home Health Mercy Home Health is a member of Trinity Health At Home, a national home care, palliative care and hospice organization serving communities in twelve states. We are a comprehensive, trusted provider of home care and end-of-life care in the sacred place that people call home. A Faith-based, non-profit organization, we serve patients and their loved ones with home care (skilled nursing, physical/occupational and speech therapy and medical social work), palliative care, hospice and bereavement services. Our legacy continues with a pioneering, future-thinking care model. We blend clinical expertise with our exclusive Home Care Connect™ virtual care program to help patients achieve their health goals. We have energizing new vision and strategy. Join us and shape the future of healthcare. Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

• Order and maintain supplies inventory • Organize and schedule appointments • Plan meetings and take detailed minutes • Basic office tasks, including scanning, copying and printing • Write and distribute correspondence as needed • Assist in the preparation of regularly scheduled reports • Maintain contact lists

Job Purpose: Provides integrated off-site support to patients, pharmacists, and providers by providing a full-service approach to total quality patient care. Works closely with patients to deliver a full continuum of medication adherence support by utilizing our various tools and applications. Encourages patients of specialty clinics to utilize the hospital partner pharmacy to fully benefit from its superior patient care services. Job Duties: - Provide “legendary” care to hospital patients by providing a full suite of custom medication management services. - An off-site member of the clinic team providing prior authorization, financial assistance, patient medication on-boarding services, and patient refill/renewal support. - Educate prospective pharmacy patients on how the hospital pharmacy serves patients and improves their overall care. - Handle all medication needs of patients. - Grow the specialty pharmacies patient population by strictly adhering to Shields’ programs and processes with enthusiasm and purpose. - Resolve insurance related issues, complete benefit investigations, including prior authorizations (PAs) as an agent of the provider. - Review the patients need for financial assistance and secure financial assistance when needed and available. - Document patient information within the hospital EMR, Therigy and all Shields proprietary tools as required. - Ensure that patients remain on track with medication regimens- outbound therapy/medication adherence check-ups, refill prescription. - Secure prescription renewals. - Communicate directly with patients to assist them in the awareness of their medications - Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication. - Identify supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids. - Answer, resolve and triage inbound inquiries. - Achieve operational objectives by inputting data, performing adjudication on test claims and preparing action plans for follow-up. - Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards. - Actively participate in process improvement initiatives. - Protect organization's value by keeping information confidential. - Update knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations. - Other duties as assigned. Skills: Strong interpersonal communication skills, exceptional phone skills, comfortable with proactively engaging patients telephonically, comfortable reaching out to on-site clinicians, payors, and pharmacies telephonically, highly proficient in Microsoft Office particularly Excel and Word; able to quickly learn other programs, adapt to Shields’ unique model / tools and able to extract relevant information; strong organizational skills a must. Traits: Organized, high-integrity, high accountability, attention to detail, dependable, quality focus, empathetic, good listener/communicator, collaborative, consistently arrives to work on-time with minimal unscheduled time off. Other: Energetic, highly motivated, team player with strong personal and communication skills, ability to sit and/or stand with focus at a workstation for a long period of time; discretion and confidentiality essential as position deals with highly sensitive and private data. Specialties Experience and knowledge in working in one or more of the following disease states a plus: transplant, hepatitis C, infectious disease (including HIV), diabetes, MS, oncology. Education/Experience: Required Licensure/Certification: We are seeking experienced pharmacy technicians who are state registered as a pharmacy technician. Nationally certified as a CPhT or equivalent is strongly preferred but not required. Should additional licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements. Years of Experience: Required 2-3 years, Preferred 3-5 years’ experience as a Pharmacy Technician. Education: High School Diploma or GED required. California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy. By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment. Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.