Trinity Health

Role Description Responsible for scheduling, pre-registering patients for outpatient radiology exams. Electronically verifying insurance eligibility & accurately identifying & collecting patient financial responsibility. This is a key position that begins the overall patient experience and initiates the billing process for any services provided by the hospital. - Responsible for pre-registration, scheduling, electronically verifying insurance eligibility & accurately identifying & collecting patient financial responsibility. - Handles complex scheduled events, including high dollar testing, associated studies & those with study specific instructions. - Communicates effectively to service delivery areas to maximize patient flow & customer service. - Begins the overall patient experience & initiates the billing process for any services provided by the hospital. - Analyzes patient insurance(s), identifies the correct insurance plan, selects appropriately from HIS insurance and plan selections and documents correct insurance order. - Applies recurring visit processing according to protocol. - Verifies patient information with third party payers. - Collects insurance referrals and documents within HIS. - Communicates with patients and physician/offices regarding authorization/referral requirements. - Identifies potential need for financial responsibility forms or completed electronic forms with patients as necessary. - Escalates accounts appropriately in accordance with department Defer/Delay policy to manager. - Screens outpatient visits for medical necessity and issues Advanced Beneficiary Notice as appropriate for Medicare primary outpatients. - Provides cost estimates. - Collects and documents Medicare Secondary Payer Questionnaire (MSPQ) and obtains information from the patient if third party payers need to be billed. - Maintains operational knowledge of regulatory requirements and guidelines as outlined in the hospital and department Compliance Plans. - Ensures Meaningful Use requirements are met as appropriate. - Screens all patients self-pay & out of network patients using approved technology. - Provides information for follow up and referral to the RHM Medicaid Vendor and/or Financial Counselor as appropriate. - Initiates payment plans and obtains payment. - Informs and explains all applicable government and private funding programs and other cash payment plans or discounts to the patient and/or family. - Incorporates point of service (POS) collection processes into daily functions. - Must possess the ability to comply with Trinity Health policies and procedures. - Must be comfortable operating in a collaborative, shared leadership environment. - Must possess a personal presence characterized by honesty, integrity, and caring with the ability to inspire and motivate others. - Other duties as assigned by manager. Qualifications - High School Diploma or equivalent. - Two (2) to Five (5) years experience in area of expertise such as scheduling, financial clearance, or patient access. - National certification in HFMA CRCR or NAHAM CHAA required within one (1) year of hire. - Must be proficient in the use of Patient Registration/Patient Accounting systems & related software systems. Requirements - Associates Degree, preferred. - Comprehensive knowledge of scheduling with mastery in at least three (3) or more modalities & insurance verification processes with three (3) years scheduling experience in an acute care setting. - Experience in complex facility based ancillary testing across multiple facilities/states. - Strong knowledge of third-party & government payer billing & reimbursement guidelines as well as department performance standards & policies & procedures. Benefits - Hourly pay range: $17.1538 - $25.7307. - Remote Work Opportunity. - Hours: M-F, 9:30am-6:00pm CST/10:30am-7:00pm EST/8:30am-5:00pm MST. Company Description Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer.

Role Description Support development and/or develop solutions on ERP PeopleSoft and other TIS applications for Finance and Supply Chain Management Services. Performs advisory role assisting System Office and RHM management teams and colleagues in identification, definition, analysis and support of assigned programs, projects and/or initiatives to achieve optimal outcomes relative to TIS and other programs and procedures, as assigned. Qualifications - Excellent written, verbal communication and people skills. - Ability to work independently as well as in team setup. - Ability to multitask and prioritize. - Ability to collaborate with others, initiate and follow through on changes. - Experience in developing and/or supporting applications for PeopleSoft ERP Finance and Supply Chain applications. - Experience in providing IT solutions for Health care industries. - Experience in analyzing and reporting application related issues and functional requirements. - Experience in testing PeopleSoft applications and functions. - Experience in PeopleSoft Finance or Supply Chain Management modules. - Experience using PeopleSoft Query and tools like SQL Developer. Proficiency in SQL is a plus. - Experienced with Software Development Life Cycle with understanding on design, configuration, testing process. - Familiarity with PeopleSoft related tools or features like People Tools App Designer, People code, Application Engine, Component Interfaces and PeopleSoft Testing Framework, File Transfer, Integration Broker, Messaging, BI Publisher, nVision, Phire, Data Mover. Requirements - Bachelor’s degree in information technology, Healthcare or related field or an equivalent combination of education or experience. - Minimum of five (5) years Information Technology experience and working in a team set up. - Minimum of 3 years of functional experience supporting ERP PeopleSoft Finance and Supply Chain modules and IT solutions. - Minimum of 5 years of technical or functional experience developing and supporting ERP PeopleSoft application. - Must possess a good understanding of IT development solutions and implementation in a shared services environment, including challenges and issues specific to the same. - Familiar with Software Development Life Cycle with understanding on design, configuration/development, testing, QA processes, and implementation. - Healthcare or financial systems industry experience required. - Strong analytical, organizational and group process skills. Ability to perform complex problem solving. - Excellent written and verbal communication, human relations, management, and presentation skills. - Ability to multitask and prioritize work and work of others to meet defined goals. - Must be comfortable operating in a collaborative shared leadership environment. - Ability in consulting/collaborating with all levels of an organization to develop solutions to achieve desired outcomes. - Must possess a personal presence that is characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health. - Ability to travel if needed. Benefits - Pay grade 15 range 98,240.28-147,360.42. Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles. Physical and Mental Requirements and Working Conditions - This position operates in a typical office environment. The area is well lit, temperature controlled and free from hazards. - Incumbent communicates, in person and over the phone, with people in a number of different locations on technical issues. Manual dexterity is needed in order to operate keyboard. - Hearing is needed for telephone and in person communication. - The environment in which the incumbent will work requires the ability to concentrate, meet deadlines, work on several projects at the same period and adapt to interruptions. - Must be able to adapt to frequently changing work assignments and priorities. - Must be able to tolerate frequent interruptions. - Must be able to organize own work priorities and alter them as necessary. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Title: Grants Specialist - Trinity Health Mid-Atlantic Location: Langhorne United States Job Description: Community Health & Well-Being Job Id00667461 Trinity Health Mid-Atlantic Employment Type: Full time Shift: Day Shift Employment Type: Full Time Shift: Days Purpose: The Grants Specialist is the coordination and compliance backbone of the regional grants function. Responsible and active in end-to-end grants development. As a Grants Specialist you will: - Develop/manage grant tracking system showing grant opportunities 1) upcoming, 2) acceptance routing, 3) in development, 4) submitted (pending) - Develops/manage accepted grants financial summary showing 1) award amounts/dates, 2) length of grant cycle, 3) payments/payment schedules, 4) colleague draw downs, 5) funds remaining - Develop/manage file library of all grant-related documents - Conduct co-research to identify grant opportunities - Summarize funder requirements, deadlines, eligibility, document requirements, grant dollar range, payment structure (cash advance/reimbursement), match, use of funds restrictions, reporting, etc. so internal program/project partners can quickly understand opportunities - Develop support relationships with external and internal partners in the grants process including grantors and program/project colleagues - Coordinate/assemble all non-narrative components of grant submissions - Coordinate submissions of amendments and changes 1) budget revisions, 2) scope adjustments, 3) timeline extensions - Flag compliance risks - Coordinate timely collection of report requirements for submission and drafts reports MINIMUM QUALIFICATIONS - Bachelor’s degree in public administration, public health, nonprofit management, business, healthcare administration, or a related field required. Master’s degree preferred. An equivalent combination of education and experience may be considered in lieu of a degree. - Required Work Experience: 3–5 years of grant development and management experience, including demonstrated success securing and managing awards. - Strong writing, editing, analytical, and project management skills. - Experience preparing grant budgets, financial reports, and compliance documentation. - Knowledge of federal and state grant processes; familiarity with Uniform Guidance (2 CFR 200) preferred. - Ability to manage multiple priorities and collaborate across local and regional functions. - Demonstrated commitment to confidentiality, accuracy, integrity, and mission‑driven work Position Highlights and Benefits: - Comprehensive benefit packages, including medical, dental, vision, mental health, paid time off, 403B, education assistance and voluntary benefits (pet insurance, accident insurance, hospital indemnity and others) available from the first day of employment.  - Work/Life balance with flexible schedules.  - Free onsite parking.  - Our mission and core values are what drive each member of Trinity Health to support each other, communicate openly and respectfully while embracing a culture that nurtures a healing, safe environment for all.   - Referral Rewards Program Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. It is a family of 133,000 colleagues and more than 38,900 physicians and clinicians caring for diverse communities across 23 states. Nationally recognized for care and experience, the Trinity Health system includes 91 hospitals, 101 continuing care locations, the second largest PACE program in the country as well as many other health and well-being services. In fiscal year 2025, the Livonia, Michigan-based health system invested $2.9 billion in its communities in the form of charity care, community benefit and other programs and services. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Title: Credit Resolution Representative-I (Hospital Credits) - PFS (Remote) Location: Farmington Hills United States Job Description: Employment Type: Full time Shift: Day Shift Description: POSITION PURPOSE Work Remote Position (Pay Range: $17.1538-$25.7307) Performs day-to-day activities required to process credit account balances from patients and insurances within the Hospital and/or Medical Group revenue operations ($3-5B NPR) of a Patient Business Services (PBS) location. Serves as a member of a team at an assigned PBS location responsible for reducing patient balance account receivable credits and coordinating with the customer service team to communicate to patients regarding overpayments. Responsibilities require expertise in determining the root cause of credit balances and in taking the appropriate steps to resolve issues resulting in full adjudication of an account. Work activities include posting patient balance refunds and rebilling claims as needed to maintain manageable credit accounts receivable and to ensure accurate submission of claims and patient statements. This position reports directly to the Supervisor Payment Posting. ESSENTIAL FUNCTIONS Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions Performs daily activities of the Payment Posting team which reviews, monitors and performs follow up on patient credit accounts receivable as part of the revenue cycle process for an assigned PBS location Documents corrections regarding discrepancies created, and outstanding items and exceptions in appropriate systems regarding rejections and follow up activities performed in order to enable others to review claim history on all accounts. Tracks data on payment activity and findings for the Supervisor. Performs account adjustments or write-offs as needed in accordance with the Write-off- Policy. Researches credit balances caused by payment posting and prepares appropriate documentation. Serves as a back up to the Payment Posting Representatives. Prepares refund checks to patients and enters data into appropriate system. Performs duties in a manner which promotes accurate cash posting and reconciliation. Adheres to proactive practices, including cash posting of all incoming payments in a timely and effective manner. Performs processes related cash posting to ensure such activities are submitted timely, tracked, trended and reported to key stakeholders. Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health's Integrity and Compliance Program and Code of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior. MINIMUM QUALIFICATIONS High school diploma or Associate's degree in Accounting or Business Administration with at least two (2) years of experience and relevant knowledge of revenue cycle functions and systems within a hospital or clinic environment, a health insurance company, managed care organization or other health care financial service setting, performing medical claims processing, financial counseling, financial clearance, accounting, or customer service activities or an equivalent combination of education and experience. Some knowledge of health insurance and governmental programs, regulations, and billing processes, e.g., Medicare, Medicaid, Social Security Disability, Champus, Supplemental Security Income Disability, managed care contracts and coordination of benefits is highly desired. Experience in a complex, multi-site environment preferred. Proficient in Microsoft Office, including Outlook, Word, PowerPoint, and Excel. Excellent written and verbal communication skills and organizational abilities. Strong interpersonal skills in interacting with internal and external customers. Strong accuracy, attention to detail and time management skills. Completion of regulatory/mandatory certifications and skills validation competencies preferred. Must be comfortable operating in a collaborative, shared leadership environment. Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health. PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS This position operates in a typical office environment. The area is well lit, temperature controlled and free from hazards. Incumbent communicates frequently, in person and over the phone, with people in all locations on product support issues. Manual dexterity is needed in order to operate a keyboard. Hearing is needed for extensive telephone and in person communication. The environment in which the incumbent will work requires the ability to concentrate, meet deadlines, work on several projects at the same time and adapt to interruptions. Must be able to set and organize own work priorities and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles. Must possess the ability to comply with Trinity Health policies and procedures. The above statements are intended to describe the general nature and level of work being performed by persons assigned to this classification. They are not to be construed as an exhaustive list of duties so assigned Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Title: Customer Service Representative-I (Escalations & Self-Pay) - PFS (Remote) Location: Farmington Hills United States Employment Type: Full time Shift: Day Shift Work Remote Position Job Description: (Pay Range: $19.2123-$28.8184) Performs day- to- day customer service activities within the hospital revenue operations of an assigned Patient Business Services (PBS) location. Serves as part of a Customer Service team at an assigned PBS location responsible for ensuring excellent customer satisfaction through timely, accurate and professional follow-up and resolution to customer complaints, problems, issues and general inquiries. This position reports to the Supervisor PFS Customer Service. ESSENTIAL FUNCTIONS Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions. Performs customer service activities handling various self-pay and insurance billing and collection inquiries, requests and related functions as part of the revenue cycle process for an assigned PBS location. Assists patients in the resolution of billing issues, which may include setting up payment plans and responding to complaints, problems and general inquiries in a timely, responsive and efficient manner. Provides detailed documentation and reports of customer complaints, issues, interactions, actions taken and results in appropriate system(s). Tracks trends of customer service encounters and recommendations for resolutions of the issues and findings for the supervisor. Resolves independently or escalates issues affecting customer complaints and issues to the Supervisor Customer Service. Performs communication and follow-up processes related customer service and ensures such activities are submitted timely, tracked, trended and reported to key stakeholders. Performs other duties as needed and assigned by the supervisor. Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health's Integrity and Compliance Program and Code of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior. MINIMUM QUALIFICATIONS High school diploma or Associate's degree in Accounting or Business Administration or related field and successful completion of Trinity Health Trainee program as well as achievement of related program productivity and quality standards or at least one (1) year of experience and relevant knowledge of revenue cycle functions and systems working within a hospital or clinic environment, a health insurance company, managed care organization or other health care financial service setting, performing medical claims processing, financial counseling, financial clearance, accounting or customer service activities or an equivalent combination of education and experience. Experience in a complex, multi-site environment preferred. Previous service/call center experience with the ability to respond to customer inquiries and expectations in a highly efficient and effective manner. Excellent verbal and written communication skills and organizational abilities. Strong interpersonal skills in interacting with internal and external customers, which includes the ability to interpret customer requirements and recommending appropriate actions to satisfy customer needs. Accuracy, attention to detail and time management skills. Ability to work independently and operate keyboard and telephone effectively. Basic understanding of Microsoft Office, including Outlook, Word, PowerPoint, and Excel. Completion of regulatory/mandatory certifications and skills validation competencies preferred Must be comfortable operating in a collaborative, shared leadership environment. Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health. PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS This position operates in a typical office environment. The area is well lit, temperature controlled and free from hazards. Incumbent communicates frequently, in person and over the phone, with people in all locations on product support issues. Manual dexterity is needed in order to operate a keyboard. Hearing is needed for extensive telephone and in person communication. The environment in which the incumbent will work requires the ability to concentrate, meet deadlines, work on several projects at the same time and adapt to interruptions. Must be able to set and organize own work priorities and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles. Must possess the ability to comply with Trinity Health policies and procedures. The above statements are intended to describe the general nature and level of work being performed by persons assigned to this classification. They are not to be construed as an exhaustive list of duties so assigned Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Role Description The CDI Specialist improves the accuracy, clarity, and completeness of clinical documentation across inpatient, same-day surgery, observation, and emergency encounters. This role conducts concurrent medical record reviews, identifies opportunities to strengthen documentation, and works collaboratively with physicians, clinical staff, and HIM coding teams to ensure clinical severity, patient conditions, and services provided are clearly and accurately reflected. The CDI Specialist supports high-quality patient care by promoting documentation practices that align with true clinical acuity, support appropriate coding, and provide reliable data for reporting and outcomes measurement. Through ongoing education, effective communication, and expert clinical analysis, the position plays an important role in strengthening compliance, quality metrics, and overall organizational performance. Key Responsibilities - Perform concurrent clinical documentation reviews to evaluate accuracy, completeness, and clinical relevance of diagnoses, procedures, and supporting indicators. - Collaborate with providers, nursing staff, Clinical Excellence and Patient Safety (CEPS), and HIM coding teams to clarify documentation and ensure severity of illness and risk of mortality are appropriately reflected. - Initiate and track documentation queries in accordance with organizational guidelines and regulatory expectations. - Analyze working DRGs/APCs and recommend documentation updates needed for accurate coding, reimbursement, and quality reporting. - Educate providers and clinical staff on documentation best practices, regulatory requirements, and opportunities for improvement. - Maintain organized documentation, reporting, and communication workflows to support CDI program goals and performance monitoring. Qualifications - Current or temporary RN license in ND or compact RN licensure or Licensed Practical Nurse or LPN designation required; OR Certified Clinical Documentation Specialist (CCDS) from ACDIS or Clinical Documentation Improvement Professional (CDIP) from AHIMA required. - Associate or Bachelor’s Degree in Nursing required; OR Associate or Bachelor’s Degree in Health Information Management (RHIT or RHIA) or other Clinical Healthcare field required. - A minimum of 3+ years clinical experience in an acute care or outpatient (Same Day Surgery, Emergency Room or Observation) setting is required; OR a minimum of 5+ years acute care, same day surgery, ER or observation coding experience required. - Dependable, self-directed. Critical thinking, problem solving, organizational and deductive reasoning skills. - Knowledge of age-specific needs and the elements of disease processes and related procedures. - Strong broad-based clinical knowledge and understanding of pathology/physiology of disease processes. - Knowledge of medical record documentation requirements and computer literacy is required. - Excellent written and verbal communication skills. Excellent interpersonal skills to build effective partnering relationships with physicians, nursing staff, and hospital management staff. - Willingness to learn and incorporate knowledge into day-to-day working environment: Knowledge of inpatient admission criteria; Understanding of complications, comorbidities, severity. Physical Requirements The CDI Specialist primarily works in an office or remote setting that requires prolonged periods of sitting, computer use, and detailed review of electronic medical records. The role may involve occasional standing, walking, or light lifting of reference materials. Adequate vision, hearing, and communication abilities are essential for reviewing complex clinical information and collaborating effectively with providers and interdisciplinary staff. Environmental Requirements Work is performed in a professional office or remote environment with routine exposure to computers, electronic medical record systems, and typical office noise. Occasional entry into clinical areas may be required for provider consultation or information gathering, necessitating adherence to infection control and safety protocols. Strict compliance with confidentiality, HIPAA, and organizational policies is required when handling sensitive patient information.

Role Description This is a full-time position on day shift; Hours: M-F 8a-4:30p; after training will be remote. - Must possess a comprehensive knowledge of financial clearance and insurance verification processes with two (2) years of financial clearance experience in an acute care setting. - Responsible for all pre-service account’s financial clearance and collection prior to the date of service. - Obtains and verifies accurate insurance information, benefit validation, authorization, and preservice collections. - Begins the overall patient experience and initiates the billing process for any services provided by the hospital. Qualifications - High School Diploma or equivalent. - Two (2) to Five (5) years experience in area of expertise such as scheduling, financial clearance, or patient access. - National certification in HFMA CRCR or NAHAM CHAA required within one (1) year of hire. - Must be proficient in the use of Patient Registration/Patient Accounting systems and related software systems. Requirements - Associates Degree, preferred. - Comprehensive knowledge of scheduling with mastery in at least three (3) or more modalities and insurance verification processes with three (3) years scheduling experience in an acute care setting. - Experience in complex facility based ancillary testing across multiple facilities/states. - Strong knowledge of third-party and government payer billing and reimbursement guidelines as well as department performance standards and policies and procedures. Company Description Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Role Description The Transition Support Call RN specializes in providing information and post-discharge support for the patient in identifying concerns and problems and building relationships. This position is a Part-Time, benefited position, scheduled 40 hours per bi-weekly pay period. It is a remote position. - The Transition Support Call RN provides information and guidance to the patient/caregiver for effective care transitions, improved self-management skills, and enhanced patient-practitioner communications. - Call-back intervention service is based on THAA Care Transition Program's methodology that encourages the patient to assume a more active role in their care and facilitate new behaviors and communication skills for patients to feel confident in their ability to respond successfully to common problems that arise during care transitions. - This is achieved by coordinating care and service for defined patient populations during post-discharge phone contact within the first post-discharge week. - The Transition Support Call RN works collaboratively with an interdisciplinary team to improve patient care through the effective utilization of the Health System’s resources. - The Transition Support Call RN is an essential part of THAA Care Transitions Program. Qualifications - Current Michigan Nursing License - Graduation from an accredited nursing program: Effective January 1, 2013, all new hires must have a BSN degree or must agree in writing to obtain their BSN within five (5) years from the date of hire. Benefits - Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long-term Disability. - Benefits effective Day One! No waiting periods. - Retirement savings plan with employer match. - Opportunity for growth and advancement throughout Trinity Health. - Tuition Reimbursement. Company Description Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Role Description Provides leadership and strategic oversight to the Holy Cross Medical Group's Professional Coding Team. Partners with Auditing, Revenue Integrity, Billing, Finance, and Operations to promote coding accuracy and adherence to local ministry and regional Trinity Health practices and policies. The Manager designs and builds structure, ensures standardized workflows, and provides guidance to the coding team. - Responsible for overseeing professional coding operations for the Holy Cross Medical Group (HCMG) ensuring accuracy, compliance, and timely charge capture and coding. - Leads a team of coders and drives standardization of coding workflows across specialties. - Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions. - Works with providers and ambulatory practice leaders to develop accurate, effective, efficient, and compliant charge capture and coding processes. - Ensures systems and processes comply with federal, state and payer-specific coding, billing and reimbursement guidelines. - Optimizes staff and overall revenue performance through process redesign, policy/procedure implementation, communications, continuing education and professional development activities, staff empowerment and feedback. - Establishes and monitors key performance measures and targets to achieve optimal performance. - Maintains a working knowledge of applicable Federal, State, and local laws/regulations, the Trinity Health’s Integrity and Compliance Program and Code of Conduct. Qualifications - Must possess a comprehensive knowledge of CPT, ICD-10-CM (ICD-9-CM) and HCPCS level II coding guidelines. - Current standing as a Certified Professional Coder (CPC). - Preferred: Certified E&M Coder (CEMC), and/or Certified Risk Adjustment Coder (CRC). - Minimum of three (3) to five (5) years of management experience in a multi-facility, integrated health care delivery system, revenue cycle, or consulting experience. - Four (4) to six (6) years of experience in multi-specialty coding, with comprehensive knowledge of Medicare, Medicaid, and other third-party billing rules and regulations. - Proficiency in Microsoft Office, including Outlook, Word, PowerPoint, and Excel. - Preferred: Experience working within the Epic system, including coding workflows, Charge Router, Claim Edits and dollars in Pre-AR and AR. Requirements - Ability to work collaboratively in a team-oriented environment with a strong customer-service orientation. - Ability to maintain confidentiality of patient and organizational information. - Ability to prioritize and organize work effectively. - Ability to exercise independent judgment as appropriate within standard practices and procedures. - Ability to inspire and motivate others to perform well; accepts feedback; gives appropriate recognition. - Ability to approach conflict in a constructive manner. - Ability to identify problems, offer solutions, and participate in their resolution. - Maintains professional development and growth through journals, professional affiliations, seminars, and workshops. - Participates in local, regional, and national health care revenue activities and professionally represents Trinity Health at these functions. - Good organizational and time management skills to effectively juggle multiple priorities and time constraints. - Ability to exercise sound critical thinking, problem-solving and decision-making skills. - Effective verbal, written, and interpersonal communication skills with the ability to comfortably interact with diverse populations. - Ability to work remotely from home following Trinity remote work guidelines. Benefits - Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. - By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. - We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

• Register patients and schedule appointments and surgeries • Verify demographic, clinical, financial, and insurance information • Accepts point of service payments and provides payment estimates • Educate patients/families on registration kiosks or online systems • Identify routine issues and escalate to Lead Patient Access Concierge