Job Purpose: Provides integrated off-site support to patients, pharmacists, and providers by providing a full-service approach to total quality patient care. Works closely with patients to deliver a full continuum of medication adherence support by utilizing our various tools and applications. Encourages patients of specialty clinics to utilize the hospital partner pharmacy to fully benefit from its superior patient care services. Job Duties: - Provide “legendary” care to hospital patients by providing a full suite of custom medication management services. - An off-site member of the clinic team providing prior authorization, financial assistance, patient medication on-boarding services, and patient refill/renewal support. - Educate prospective pharmacy patients on how the hospital pharmacy serves patients and improves their overall care. - Handle all medication needs of patients. - Grow the specialty pharmacies patient population by strictly adhering to Shields’ programs and processes with enthusiasm and purpose. - Resolve insurance related issues, complete benefit investigations, including prior authorizations (PAs) as an agent of the provider. - Review the patients need for financial assistance and secure financial assistance when needed and available. - Document patient information within the hospital EMR, Therigy and all Shields proprietary tools as required. - Ensure that patients remain on track with medication regimens- outbound therapy/medication adherence check-ups, refill prescription. - Secure prescription renewals. - Communicate directly with patients to assist them in the awareness of their medications - Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication. - Identify supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids. - Answer, resolve and triage inbound inquiries. - Achieve operational objectives by inputting data, performing adjudication on test claims and preparing action plans for follow-up. - Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards. - Actively participate in process improvement initiatives. - Protect organization's value by keeping information confidential. - Update knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations. - Other duties as assigned. Skills: Strong interpersonal communication skills, exceptional phone skills, comfortable with proactively engaging patients telephonically, comfortable reaching out to on-site clinicians, payors, and pharmacies telephonically, highly proficient in Microsoft Office particularly Excel and Word; able to quickly learn other programs, adapt to Shields’ unique model / tools and able to extract relevant information; strong organizational skills a must. Traits: Organized, high-integrity, high accountability, attention to detail, dependable, quality focus, empathetic, good listener/communicator, collaborative, consistently arrives to work on-time with minimal unscheduled time off. Other: Energetic, highly motivated, team player with strong personal and communication skills, ability to sit and/or stand with focus at a workstation for a long period of time; discretion and confidentiality essential as position deals with highly sensitive and private data. Specialties Experience and knowledge in working in one or more of the following disease states a plus: transplant, hepatitis C, infectious disease (including HIV), diabetes, MS, oncology. Education/Experience: Required Licensure/Certification: We are seeking experienced pharmacy technicians who are state registered as a pharmacy technician. Nationally certified as a CPhT or equivalent is strongly preferred but not required. Should additional licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements. Years of Experience: Required 2-3 years, Preferred 3-5 years’ experience as a Pharmacy Technician. Education: High School Diploma or GED required. California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy. By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment. Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Role Description Assures the credentialing of healthcare providers is conducted in accordance with organizational policies, operational procedures, and applicable governmental and regulatory agency regulations and standards. Performs activities associated with verification, tracking inquiries, and follow-up on problems which may delay completion of the file. - Obtains source verification of credentials in accordance with prevailing policies and procedures. - Tracks responses and follows-up on items not received within established cycle periods. - Reviews completed files with management in accordance with established schedules. - Maintains credential records. - Produces management reports regarding operations performance and/or provider credentialing status for internal management and external providers using the health system's verification services. - Adheres to operating policies and procedures including delivery of completed work and use of resources. - Initiates correspondence to providers, users, health plans and others as necessary to obtain requisite credentialing information. - Informs management regarding the status of departmental operations and provider credentialing issues of concern. - Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions. Qualifications - Associates degree required, or equivalent combination of education and related experience. - 1-3 years of relevant experience, required. - Position is remote. Company Description The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. Job Summary The Services Resource Advisor is responsible for the allocation of CDW resources in fulfillment of exceptional customer outcomes, coworker engagement, and project financial success. The role is responsible for partnering with Sales, Services Delivery Managers, and Services Resources in the areas of project fulfillment, system updates, and reporting. What you will do: - Fulfill assignment of CDW Consulting Professionals to deliver best-in-class customer experience and achieve operational excellence - Drive business outcomes by planning for and matching resource demand with supply/capacity - Qualify business opportunities internally and externally to determine viability - Identify and overcome internal and external hurdles in the business that are hindering the sales process and develop and solve with creative solutions/roadmaps - Build, maintain, and engage an ecosystem of services suppliers to provide additional resources as needed - Manage organizational capability platform and make data available to align project skills, specifications, and customer goals as they relate to resource assignments - Attain revenue and gross profit growth targets within supported verticals - Monitor capacity across capability areas on an ongoing basis, and proactively work to re-balance professionals who are above / below utilization targets - Communicate with project team on customer requirements - Responsible for continuous process and resource management improvement    What we expect of you - Bachelors’ Degree or equivalent experience required or computer-related field or equivalent experience. Or 7 years of relevant professional experience -or- 3 years of CDW experience -or- 2 years of Supervisory experience - Strong independence and ability to influence others - Demonstrated ability to balance multiple priorities simultaneously with a high attention to detail - Strong organizational skills with a track record of meeting deadlines and the ability to adapt to the changing needs of the business - Excellent written and verbal communication skills with the ability to effectively articulate information and interact - Proven ability to build relationships and trust within a workforce and leadership teams, take initiative, and exhibit solid analytical capabilities - History of successfully coordinating complex projects, with multiple facets and stakeholders - An eagerness to continually learn new technology and keep pace with an ever-changing industry - Desire to apply thought leadership and nominate effective change to current workflows - Motivated to produce and achieve successful outcomes for the business - Decisiveness and good judgment to address pressing project matters when time is limited - Hands on experience with workflow and/or resource management tools - Experience in resourcing teams based in multiple locations - Prior experience working within an IT or consulting environment Pay range: $ 68,000 - $73,000, depending on experience and skill set Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials CDW is committed to being an AI-fluent organization We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances—not replaces—human creativity and decision-making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work. We make technology work so people can do great things.     CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.      CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW’s goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW's AI Applicant Notice.

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. Job Description Job Summary The Services Resource Advisor is responsible for the allocation of CDW resources in fulfillment of exceptional customer outcomes, coworker engagement, and project financial success. The role is responsible for partnering with Sales, Services Delivery Managers, and Services Resources in the areas of project fulfillment, system updates, and reporting. What you will do: - Fulfill assignment of CDW Consulting Professionals to deliver best-in-class customer experience and achieve operational excellence - Drive business outcomes by planning for and matching resource demand with supply/capacity - Qualify business opportunities internally and externally to determine viability - Identify and overcome internal and external hurdles in the business that are hindering the sales process and develop and solve with creative solutions/roadmaps - Build, maintain, and engage an ecosystem of services suppliers to provide additional resources as needed - Manage organizational capability platform and make data available to align project skills, specifications, and customer goals as they relate to resource assignments - Attain revenue and gross profit growth targets within supported verticals - Monitor capacity across capability areas on an ongoing basis, and proactively work to re-balance professionals who are above / below utilization targets - Communicate with project team on customer requirements - Responsible for continuous process and resource management improvement    What we expect of you - Bachelors’ Degree or equivalent experience required or computer-related field or equivalent experience. Or 7 years of relevant professional experience -or- 3 years of CDW experience -or- 2 years of Supervisory experience - Strong independence and ability to influence others - Demonstrated ability to balance multiple priorities simultaneously with a high attention to detail - Strong organizational skills with a track record of meeting deadlines and the ability to adapt to the changing needs of the business - Excellent written and verbal communication skills with the ability to effectively articulate information and interact - Proven ability to build relationships and trust within a workforce and leadership teams, take initiative, and exhibit solid analytical capabilities - History of successfully coordinating complex projects, with multiple facets and stakeholders - An eagerness to continually learn new technology and keep pace with an ever-changing industry - Desire to apply thought leadership and nominate effective change to current workflows - Motivated to produce and achieve successful outcomes for the business - Decisiveness and good judgment to address pressing project matters when time is limited - Hands on experience with workflow and/or resource management tools - Experience in resourcing teams based in multiple locations - Prior experience working within an IT or consulting environment Pay range: $ 68,000 - $73,000, depending on experience and skill set Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials CDW is committed to being an AI-fluent organization We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances—not replaces—human creativity and decision-making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work. We make technology work so people can do great things.     CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.      CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW’s goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW's AI Applicant Notice.