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TCGplayer is a leading online technology platform for the collectibles industry.
Frontline Engineer
Location
Missouri
Posted
155 days ago
Salary
$103.2K - $178.4K / year
Seniority
Senior
Job Description
Frontline Engineer
TCGplayer (an eBay company)
• Serve as Incident Commander, leading real-time response efforts, managing communication across teams, triaging issues, and driving resolution of high-priority incidents to minimize downtime and business disruption. • Execute documented runbooks for troubleshooting and resolving production incidents involving AWS services (EC2, CloudWatch, IAM) and Kubernetes clusters (pods, deployments, scaling). • Collaborate closely with engineering teams post-incident, performing root cause analysis, documenting lessons learned, and driving the implementation of durable solutions. • Drive operational excellence by measuring and analyzing critical metrics (e.g., MTTR, SLA adherence) to identify improvement opportunities and implement impactful solutions. • Continuously refine and update operational runbooks and procedures, ensuring alignment with evolving technologies and business needs. • Proactively contribute to long-term strategic initiatives to improve incident management practices.
Job Requirements
- A Bachelor’s degree in a technical field or equivalent experience (5+ years) in system administration, infrastructure engineering, or related roles; relevant certifications are a plus.
- Direct experience as an incident commander, including managing live incident calls, coordinating triage efforts, and driving communications during high-pressure situations.
- Strong communication skills with the ability to clearly articulate technical details and strategies to both technical and non-technical stakeholders.
- Excellent problem-solving capabilities, able to stay composed and decisive under pressure during high-impact incidents.
- Hands-on operational experience with AWS in a production environment, specifically executing runbooks, restarting EC2 instances, checking alarms, and pulling logs from CloudWatch.
- Proficiency with Kubernetes, including troubleshooting containerized workloads, understanding pod health, managing deployments, and interacting directly with Kubernetes clusters.
- Experience with scripting (Python, PowerShell, or Bash) to automate operational tasks or assist in incident resolution workflows.
Benefits
- full range of medical, financial, and/or other benefits
- 401(k) eligibility
- various paid time off benefits, such as PTO and parental leave
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