• Jij zorgt er samen met je team voor dat het Cloud & Workplace-portfolio continu vernieuwt en aansluit op wat klanten écht nodig hebben. • Dankzij jou ontstaan sterke commerciële cloudproducten die goed werken in de markt en waar partners graag mee aan de slag gaan. • Je vertaalt kansen en trends naar concrete acties en pakt door wanneer iets vastloopt. • Je draait ook je hand niet om voor de uitvoering en het bewaken van de volledige lifecycle. • Je werkt nauw samen met interne teams en partners om productintroducties succesvol te maken en blijvend te verbeteren.

• Ensure Field Service delivers exceptional, timely service to customers through the coordination of all service-related activities within their Region • Provide strong management and leadership of field-based direct reports and coordination of their activities with other customer-facing and back-office team members • Achieve results by the most efficient and cost-effective means possible • Visit with customers and team members to coach and mentor employees, Field Service Managers, to reinforce strong customer relationships, and identify opportunities to improve the Customer Experience • Demonstrate a high degree of business ownership, exceptional customer service, coaching skills, and strong communication skills • Create synergistic, collaborative team environments encouraging trust, respect and cooperation among team members • Use data and metrics to track progress towards and achievement of desired results, and continuously evaluate and communicate business health • Ensure team’s work product is of the highest standards of quality, meeting customer needs and all regulatory/contractual obligations

• Manage a portfolio of major donors and foundation funders, both current and prospective. • Prepare for and lead meetings with current and prospective funders for the purpose of pitching proposals, asking for donations, cultivating relationships, and stewarding long-term partnerships. • Coordinate participation of relevant staff from across the organization in funder meetings. • Work collaboratively with other staff to prepare presentations, write & submit compelling proposals, reports, and ongoing communication for major donors, foundations, and government funding partners. • Identify & conduct thorough research to identify prospective donors, assess giving capacity, and determine alignment of potential partners with DigDeep’s focus areas and funding priorities. • Support the complete lifecycle of foundation grants, including compliance, monitoring, and reporting requirements with support from the Grants & Stewardship Manager. • Assist with government grants as needed. • Manage all necessary records, files, reports, databases and resource materials pertinent to your portfolio, including grant activities, to ensure they remain up to date and accurate. • Promote high levels of engagement for funding partners by working with DigDeep’s staff to support the planning and curation of donor site visits to DigDeep’s project sites across the United States. • Build first-hand knowledge of the DigDeep model and impact by working collaboratively with other departments, participating in relevant programmatic discussions and activities, and traveling to visit project sites. • Contribute to successful development operations, which includes but is not limited to: providing timely information; responding to requests from team members regarding processes and administration; reviewing reports, as needed. • Assist with ad-hoc projects and support other tasks/duties as assigned.

• Technical lead for hardware and software related to project data acquisition and monitoring systems • Primary point of contact for monitoring hardware and software vendors • DAS hardware drawings and specification reviews and approval • Monitor and manage the performance of PV and BESS assets to ensure operational efficiency and optimize asset performance • Manage contractor and vendor relationships for ongoing operations and maintenance services, including preventative and corrective maintenance, ensuring contract adherence and uptime • Support with landowner relationships and associated leases as needed • Support with ensuring compliance with all local, state, and federal regulations and permitting requirements regarding PV and BESS assets, as needed • Track equipment warranties and compliance • Drive asset performance analytics, root-cause investigations, and loss assessments • Prepare reports for stakeholders and maintain performance dashboards • Monitor DAS/SCADA platforms, utilizing API integrations with CMMS and ticketing systems • Manage VPN and remote access systems; oversee asset-level communications, data integrity, and cybersecurity • Collaborate on safety incident reporting, emergency planning, and compliance tracking • Lead BESS performance monitoring and diagnostics (Roundtrip efficiency, throughput, degradation tracking, and cycle analysis) • Manage BESS dispatch requests, monitoring system trends and anomalies • Support optimization opportunities, repowering, and end-of-life considerations and logistics for PV and BESS systems • Collaborate with cross-functional teams to enhance data-driven decision-making, maximize asset performance, and ensure regulatory compliance