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A global technology leader in minimally invasive care and the pioneer of robotic-assisted surgery.
Field Service Manager – 2nd Shift
Location
Texas
Posted
149 days ago
Salary
$131.2K - $188.8K / year
Seniority
Senior
Job Description
Field Service Manager – 2nd Shift
Intuitive
• Ensure Field Service delivers exceptional, timely service to customers through the coordination of all service-related activities within their Region • Provide strong management and leadership of field-based direct reports and coordination of their activities with other customer-facing and back-office team members • Achieve results by the most efficient and cost-effective means possible • Visit with customers and team members to coach and mentor employees, Field Service Managers, to reinforce strong customer relationships, and identify opportunities to improve the Customer Experience • Demonstrate a high degree of business ownership, exceptional customer service, coaching skills, and strong communication skills • Create synergistic, collaborative team environments encouraging trust, respect and cooperation among team members • Use data and metrics to track progress towards and achievement of desired results, and continuously evaluate and communicate business health • Ensure team’s work product is of the highest standards of quality, meeting customer needs and all regulatory/contractual obligations
Job Requirements
- 5 years hands-on field experience working as a field service representative
- 3-5 years as a manager in the medical industry or equivalent preferred
- Familiarity of hospital operating room protocols, anatomic terminology and knowledge a plus
- Ability to multi-task and adapt to change without losing focus of priorities
- Strong leadership, conflict management and negotiation skills
- Coaching Skills: demonstrated ability to develop competence in others through structured learning experience and feedback strategies
- Capable of working effectively in cross-functional project teams
- Must possess strong attention-to-detail, individual initiative, and sense of ownership
- Ability to prioritize and smoothly manage multiple competing deadlines and tasks
- Highly ethical, highly energetic character, with a desire to help customers
- Excellent written and verbal communication skills
- Proficient knowledge with computers and standard software applications
- Exceptional written and oral communication skills
- Comfortable working off hours with limited support
- Excellent administrative and record keeping skills
Benefits
- Employees will come onsite when requested by the leader
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