Understood Care

Telehealth Physician - Remote At Understood Care, our mission is to bridge the healthcare gap for Medicare patients who would like some help navigating the complex healthcare system. Understood Care matches Medicare patients with an assistant with healthcare expertise (known as a Patient Advocate). Patient Advocates help patients with anything patients need in order to access care - booking appointments, finding transportation, ordering medical equipment and much more. The role: In this position, you will conduct audio or video patient intake appointments, which is a 20-30 minute appointment to understand the challenges that the patient is facing. You will determine if a patient is suited to receive patient advocacy under the principals of Principal Illness Navigation and/or Community Health Integration. This role does not require diagnosing or prescribing. You will also collaborate closely with our technology team to develop innovative AI tools that enhance the clinical experience. We are seeking a physician who is passionate about improving care access for the Medicare population and is excited to work at an early stage startup. Responsibilities: - Thrives in a fast-paced, startup environment - Cares deeply about medicare aged patients and patient advocacy - Prior experience working with Medicare patients - Very well versed in technology and can learn new technologies quickly - prior experience delivering care via Telehealth is a plus - Positive attitude and bias towards action - Strong communication and interpersonal skills Qualifications: - Board certification in family medicine or internal medicine - Active member of an IMLC state and open to acquiring additional licensure. IMLC member states are AL, AZ, CO, CT, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MI, MN, MS, MO, MT, NE, NV, NH, NJ, ND, OH, OK, PA, SD, TN, TX, UT, VT, WA, WV, WI, WY, GU - PTAN/PECOS account (registration and enrollment with Medicare) Role: This is a remote, part-time role with the ability to evolve into a full time role. We would prefer a minimum of 10 hours a week, though week to week availability is flexible. Compensation: Rate: $125/hour.

Role Description At Understood Care, our mission is to bridge the healthcare gap for Medicare patients who would like some help navigating the complex healthcare system. We are seeking a Patient Advocate: a compassionate, proactive professional who can support our patients in accessing the care they need. Medicare patients often face overwhelming challenges when it comes to understanding how to use their insurance, book appointments, or communicate with healthcare providers. As a Patient Advocate, you’ll be a trusted guide—helping patients overcome these barriers with patience, clarity, and respect. You will serve as the primary point of contact for patients after their initial intake visit with our Clinical Lead. You will work collaboratively with our Clinical Leads and other team members to understand each patient’s needs and coordinate practical, individualized support. This may include tasks like helping patients schedule appointments, understand their deductibles, or learn how to use digital health tools. Qualifications - 3+ years of experience in a patient-facing healthcare or social services role - Strong working knowledge of the U.S. healthcare system, especially Medicare - Comfortable using EHRs, CRMs, and patient messaging tools - Experience supporting older adults or vulnerable populations - RN, CMA or BCPA certification preferred but not required Requirements - Prior experience in patient advocacy, case management, care coordination, or health coaching - Familiarity with Medicare, Medicaid, or other public insurance programs - Cares deeply about patient empowerment and reducing barriers to care - Thrives in a fast-paced, startup environment - Excellent problem-solving skills and a high tolerance for ambiguity - Very well versed in technology and can learn new platforms quickly - Strong communication and interpersonal skills - Speaks Spanish, Mandarin, or another language spoken by Medicare populations (preferred but not required) Benefits - This is a remote, part-time 1099 contractor role with the ability to evolve into a full-time position. - We require a minimum commitment of 10 hours per week (with a goal of 20 hours per week) between 9am–5pm EST, with a preference for morning hours. - These 20 hours must be spread across at least three separate weekdays per week (e.g., 7hr on Monday, 8hr on Tuesday, 5hr on Wednesday). - Advocates are expected to maintain consistent weekly availability (weeks with zero availability are not permitted unless time off has been requested and approved in advance). - We also prefer candidates who do not hold other jobs to ensure consistent availability. - Rate: $25/hour. We will pay for all administrative time and meetings.

• Manage end-to-end provider contracting and credentialing processes • Prepare, submit, and track credentialing applications with payers • Maintain accurate and up-to-date provider records and documentation • Monitor credentialing timelines and proactively follow up with payers • Support re-credentialing and ongoing compliance requirements • Assist with billing setup for newly credentialed providers • Support claim submission, tracking, and follow-up as needed • Identify and help resolve basic billing issues or discrepancies • Coordinate with internal teams to ensure accurate provider data • Maintain organized documentation in internal systems • Ensure compliance with payer, state, and organizational requirements • Communicate effectively with internal teams and external partners

• Submit and track claims accurately and in a timely manner • Monitor claim status and proactively follow up on unpaid or denied claims • Identify billing discrepancies and support resolution efforts • Ensure accurate documentation and compliance with payer requirements • Manage accounts receivable and follow up on outstanding balances • Communicate with payers regarding claim status and payment issues • Support reconciliation of payments and remittance posting • Track and report on billing and collections progress as needed • Maintain organized billing records and documentation • Collaborate with internal teams to ensure accurate provider and patient data • Support process improvements to strengthen billing workflows