About Code Metal Code Metal is redefining code translation for mission-critical industries, helping defense partners move more quickly and reliably from algorithm to silicon. Our platform accelerates deployment of DSP, RF, communications, and embedded signal processing algorithms onto heterogeneous compute targets, including GPUs, FPGAs, ASICs, and edge SoCs. We also support automotive, aerospace, and semiconductor partners deploying complex algorithms onto constrained hardware with speed and rigor. The Role Code Metal sells a technically complex, premium product into high-stakes defense environments, and our customers expect a level of service that matches. We're looking for an Engagement Manager who sets the standard for white-glove delivery: someone who owns the customer relationship and the delivery engine behind it, from pre-proof of concept through production deployment. This is not a passive account management role. You will be the connective tissue between our customers, our engineers, our product managers, and our growth team, running disciplined project delivery while building stakeholder trust that keeps engagements on track when complexity surfaces and continues to deepen customer relationships. Responsibilities - Own end-to-end engagement delivery. From pre-POC scoping through production deployment, you are accountable for project plans, milestone tracking, risk identification, and on-time delivery across all active accounts. - Manage customer relationships at every level. Establish credibility before issues arise, set and manage customer expectations early and often, and serve as a calm, reliable presence when deployments get complex. - Run structured project governance. Define engagement timelines, milestone frameworks, and communication cadences.  - Stabilize first-of-kind deployments. Triage issues with product and engineering, set honest expectations with customers, and turn complex rollouts into confidence-building moments that strengthen the relationship. - Flex across whatever the engagement demands. Contract coordination, requirements clarification, technical scoping, escalation management - do what needs to get done to move things forward. - Build repeatable playbooks. Support multiple accounts simultaneously and document what works to develop engagement frameworks that scale Code Metal's delivery capacity without sacrificing quality. - Close the loop internally. Surface customer friction to the product and engineering teams, partner with Growth on expansion and renewals, and ensure internal decisions are grounded in what's actually happening in the field.

Role Description We are looking for a Technical Solution Analyst to transform fragmented technical information into a validated and structured baseline, produce traceable decisions, and deliver executive-ready outputs that guide the network consolidation roadmap while minimizing project risks. This role requires a minimum 6-hour daily overlap with EST (Eastern Standard Time) to support collaboration with global stakeholders. Responsibilities - Lead creation and maintenance of the end-to-end baseline inventory (sites, circuits, cloud accounts, interconnects, tooling, dependencies), driving toward the program’s completeness targets. - Build and maintain architecture documentation: - Current state and target state diagrams (DC, POP, AWS connectivity, security zones, traffic flows) - Dependency maps (network to OSS/BSS, portals, provisioning, monitoring) - Cutover runbooks and rollback checklists (in collaboration with architects and ops). - Run program hygiene artifacts: - RAID log (risks, assumptions, issues, dependencies) - Decision log and action tracker - Workshop notes and requirements traceability. - Produce executive-ready weekly dashboards and board-style summaries (what changed, what is blocked, what is next). - Support business case inputs by structuring baseline cost drivers (circuits, colo, tooling, staffing) into analysis-ready formats. Qualifications - 4+ years of experience as a Technical Solution Analyst, Infrastructure/Network Analyst in telecom-adjacent programs. - Strong ability to create structured inventories and diagrams (Visio or Lucidchart), plus PowerPoint storytelling. - Comfort working with engineers on inputs and turning them into clean artifacts. - Basic technical literacy in IP networking and cloud connectivity concepts (routing, segmentation, VPN, Direct Connect, TGW). - Nice to have: - Experience supporting network transformation or consolidation programs. - Familiarity with compliance-related documentation expectations (audit trails, control evidence, logging and monitoring narratives). Benefits - Culture of relentless performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. - Competitive pay and benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. - ForeverRemote work culture: make the most of the flexibility that comes with remote work. - Growth mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility, and internship opportunities. - Global impact: collaborate on impactful projects for top global clients and shape the future of industries. - Welcoming multicultural environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. - Social sustainability values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

Company Overview​At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department OverviewThe Technical Account Management and Hypercare Team within Motorola Solutions is dedicated to delivering an exceptional post-sales experience for our enterprise and strategic customers. We partner closely with clients to ensure stability, optimize system performance, and enable long-term success with our video security and access control solutions. Our team acts as a bridge between customers and internal technical, engineering, and product groups, ensuring proactive engagement, rapid issue resolution, and a seamless transition from project deployment to sustained operational excellence. We take pride in building trusted relationships and helping customers realize the full value of their investment through hands-on collaboration and strategic guidance. Job DescriptionThe Technical Account Manager (TAM) is a strategic partner for our enterprise customers. The Technical account manager ensures long-term customer success by providing proactive guidance, operational stabilization, Unity Video and access control infrastructure optimization. Responsibilities include: - Lead stabilization and optimization initiatives, assessing account health, identifying risks, and implementing improvements. - Provide on-site support as needed while primarily working remotely, assisting with onboarding, integrations, and upgrades. - Advocate for customer needs and bridge knowledge between accounts and internal teams. - Build and maintain long-term relationships with key stakeholders (IT, Operations, Engineering) - Provide guidance on best practices, product usage, and configuration optimization. - Monitor open technical cases, drive escalations, and communicate status clearly. - Identify potential risks to customer success and implement mitigation strategies. - Track key account metrics and suggest upgrades, features, or optimizations. Preferred Qualifications: - Strong understanding of case handling, technical workflow, and professional communication. - Deep knowledge of Avigilon products, solutions, and troubleshooting processes. - Prior account management experience. - Experience with security and surveillance technologies. - Degree, diploma, or certificate in information technology/project management . - Excellent verbal, written, and presentation skills. - Proven experience de-escalating complex technical situations and resolving enterprise issues. - Ability to manage multiple projects, priorities, and accounts simultaneously. - Strong critical thinking, strategic problem-solving, and project management skills - Ability to lead stabilization and optimization initiatives and provide actionable recommendations. This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers Target Base Salary Range: $70,000- $80,000 Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. #LI-DB1 Basic Requirements - Highschool diploma or equivalent and 5+ years of IT/Networking experience - Must be able to obtain background clearance as required by government customer - Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. Travel RequirementsUnder 10% Relocation ProvidedNone Position TypeExperienced Referral Payment PlanYesOur U.S. Benefits include: - Incentive Bonus Plans - Medical, Dental, Vision benefits - 401K with Company Match - 10 Paid Holidays - Generous Paid Time Off Packages - Employee Stock Purchase Plan - Paid Parental & Family Leave - and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

• Technical Point of Contact: Serve as the single, dedicated technical contact for the client; • Technical Consulting: Act as a consultant to optimize the client’s payments performance (including approval rate, latency, and conversion); • Internal Advocacy: Be the client’s advocate internally, ensuring the product roadmap takes Enterprise customer needs into account; • Proactivity: Proactively perform performance analyses and recommend technical improvements before issues are identified by the client; • Project Management: Manage the roadmap of the client’s technical projects and integrations, ensuring new features are implemented smoothly and without friction.