Role Description We are looking for a Technical Solution Analyst to transform fragmented technical information into a validated and structured baseline, produce traceable decisions, and deliver executive-ready outputs that guide the network consolidation roadmap while minimizing project risks. This role requires a minimum 6-hour daily overlap with EST (Eastern Standard Time) to support collaboration with global stakeholders. Responsibilities - Lead creation and maintenance of the end-to-end baseline inventory (sites, circuits, cloud accounts, interconnects, tooling, dependencies), driving toward the program’s completeness targets. - Build and maintain architecture documentation: - Current state and target state diagrams (DC, POP, AWS connectivity, security zones, traffic flows) - Dependency maps (network to OSS/BSS, portals, provisioning, monitoring) - Cutover runbooks and rollback checklists (in collaboration with architects and ops). - Run program hygiene artifacts: - RAID log (risks, assumptions, issues, dependencies) - Decision log and action tracker - Workshop notes and requirements traceability. - Produce executive-ready weekly dashboards and board-style summaries (what changed, what is blocked, what is next). - Support business case inputs by structuring baseline cost drivers (circuits, colo, tooling, staffing) into analysis-ready formats. Qualifications - 4+ years of experience as a Technical Solution Analyst, Infrastructure/Network Analyst in telecom-adjacent programs. - Strong ability to create structured inventories and diagrams (Visio or Lucidchart), plus PowerPoint storytelling. - Comfort working with engineers on inputs and turning them into clean artifacts. - Basic technical literacy in IP networking and cloud connectivity concepts (routing, segmentation, VPN, Direct Connect, TGW). - Nice to have: - Experience supporting network transformation or consolidation programs. - Familiarity with compliance-related documentation expectations (audit trails, control evidence, logging and monitoring narratives). Benefits - Culture of relentless performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. - Competitive pay and benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. - ForeverRemote work culture: make the most of the flexibility that comes with remote work. - Growth mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility, and internship opportunities. - Global impact: collaborate on impactful projects for top global clients and shape the future of industries. - Welcoming multicultural environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. - Social sustainability values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

Company Overview​At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department OverviewThe Technical Account Management and Hypercare Team within Motorola Solutions is dedicated to delivering an exceptional post-sales experience for our enterprise and strategic customers. We partner closely with clients to ensure stability, optimize system performance, and enable long-term success with our video security and access control solutions. Our team acts as a bridge between customers and internal technical, engineering, and product groups, ensuring proactive engagement, rapid issue resolution, and a seamless transition from project deployment to sustained operational excellence. We take pride in building trusted relationships and helping customers realize the full value of their investment through hands-on collaboration and strategic guidance. Job DescriptionThe Technical Account Manager (TAM) is a strategic partner for our enterprise customers. The Technical account manager ensures long-term customer success by providing proactive guidance, operational stabilization, Unity Video and access control infrastructure optimization. Responsibilities include: - Lead stabilization and optimization initiatives, assessing account health, identifying risks, and implementing improvements. - Provide on-site support as needed while primarily working remotely, assisting with onboarding, integrations, and upgrades. - Advocate for customer needs and bridge knowledge between accounts and internal teams. - Build and maintain long-term relationships with key stakeholders (IT, Operations, Engineering) - Provide guidance on best practices, product usage, and configuration optimization. - Monitor open technical cases, drive escalations, and communicate status clearly. - Identify potential risks to customer success and implement mitigation strategies. - Track key account metrics and suggest upgrades, features, or optimizations. Preferred Qualifications: - Strong understanding of case handling, technical workflow, and professional communication. - Deep knowledge of Avigilon products, solutions, and troubleshooting processes. - Prior account management experience. - Experience with security and surveillance technologies. - Degree, diploma, or certificate in information technology/project management . - Excellent verbal, written, and presentation skills. - Proven experience de-escalating complex technical situations and resolving enterprise issues. - Ability to manage multiple projects, priorities, and accounts simultaneously. - Strong critical thinking, strategic problem-solving, and project management skills - Ability to lead stabilization and optimization initiatives and provide actionable recommendations. This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers Target Base Salary Range: $70,000- $80,000 Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. #LI-DB1 Basic Requirements - Highschool diploma or equivalent and 5+ years of IT/Networking experience - Must be able to obtain background clearance as required by government customer - Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. Travel RequirementsUnder 10% Relocation ProvidedNone Position TypeExperienced Referral Payment PlanYesOur U.S. Benefits include: - Incentive Bonus Plans - Medical, Dental, Vision benefits - 401K with Company Match - 10 Paid Holidays - Generous Paid Time Off Packages - Employee Stock Purchase Plan - Paid Parental & Family Leave - and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

• Technical Point of Contact: Serve as the single, dedicated technical contact for the client; • Technical Consulting: Act as a consultant to optimize the client’s payments performance (including approval rate, latency, and conversion); • Internal Advocacy: Be the client’s advocate internally, ensuring the product roadmap takes Enterprise customer needs into account; • Proactivity: Proactively perform performance analyses and recommend technical improvements before issues are identified by the client; • Project Management: Manage the roadmap of the client’s technical projects and integrations, ensuring new features are implemented smoothly and without friction.

When life gets hard, we make it easier! Libra Solutions helps overcome the burdens created by slow-moving legal processes. Combining technical innovation and financial strength, we help speed cumbersome workflows and ease financial barriers for our customers. And our companies are leaders in their industries! Oasis Financial is the largest and most recognized national brand in consumer legal funding. Oasis helps consumers awaiting legal settlements to move forward with their lives. MoveDocs is a personal injury solutions platform that integrates and streamlines medical, financial, and professional services for personal injury cases. Our mission is to improve outcomes for plaintiffs, accelerate settlements for attorneys, and ensure timely payment for providers.  We are proud of our mission and passionate about applying technology to the challenge of making healthcare more accessible. We also are the leading inheritance funding provider through Probate Advance, helping heirs access their inheritance immediately, without the lengthy process of probate.     Together, under the Libra Solutions banner, we have relationships with over 40,000 attorneys and over 7,000 healthcare providers nationwide, which gives us an amazing platform to service our customers.    Libra Solutions is seeking a skilled CMS Integration Specialist to support and scale integrations between MoveDocs and leading Case Management Systems (CMS) such as Litify, Filevine, SmartAdvocate, CasePeer, and others. This role is responsible to directly engage MoveDocs customers and managing the end-to-end integration process, partnering closely with Sales, Product, and external law firm stakeholders to ensure seamless activation, strong adoption, and measurable impact. The CMS Integration Specialist plays a critical, firm-facing role in driving workflow efficiency and revenue growth through technology enablement. This position can be remote unless near one of our office locations then it can be hybrid. Essential Functions: - Manage the full lifecycle of CMS integrations from initial demo through activation through go-live and post go-live follow-up - Serve as the primary point of contact for law firms at and after integration on their MoveDocs integration - Partner with Business Development Executives to support outreach, demos, and integration commitments - Accountable to deliver monthly integration objectives and overall customer satisfaction as measured by our voice-of-customer (VOC) program - Conduct firm-facing training sessions to drive platform adoption and utilization - Monitor integration health and proactively re-engage firms where usage declines - Troubleshoot basic integration issues and escalate technical matters appropriately - Coordinate with Product and Engineering to support enhancements and feedback loops - Track integration metrics, appointment volume impact, and platform utilization trends - Maintain clear documentation of integration workflows and best practices - Assist in onboarding and training new team members