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Sustaining Engineer

Location

California

Posted

153 days ago

Salary

$85K - $160K / year

Seniority

Senior

Bachelor Degree3 yrs expEnglishJavaObjective-CSQLSwiftHashiCorp Vault

Job Description

Sustaining Engineer

Veeva Systems Inc

• Troubleshoot critical customer reported issues in the Vault CRM products • Fix bugs in the Vault CRM code • Learn everything about the Vault CRM modules and use that knowledge to ensure our customers are successful • Build tools to help with fixing and troubleshooting product issues • Collaborate with the Development, Support, Product, and QA teams to diagnose, troubleshoot and resolve complex customer issues • Identify problems that may impact multiple customers

Job Requirements

  • 3+ years of experience in software support or sustaining role for Enterprise products
  • Experience with backend development with Java
  • Experience with troubleshooting and debugging web and mobile apps built with Java, HTML/CSS, , C#, Swift and Objective-C
  • Hands-on experience with SQL querying and working with data
  • Exceptional analytical and problem-solving skills
  • Ability to effectively prioritize and execute tasks in an environment with high visibility and high expectations
  • Excellent customer service attitude, communication skills (written and verbal), and interpersonal skills to reduce customer concerns in urgent or critical situations
  • Ability to technically collaborate with product engineers while troubleshooting customer escalations

Benefits

  • Medical, dental, vision, and basic life insurance
  • Flexible PTO and company paid holidays
  • Retirement programs
  • 1% charitable giving program

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