Libra Solutions

• Answer approximately **75–80 inbound customer calls per day** from consumers interested in applying for pre-settlement funding. • Provide outstanding customer service while educating consumers about available products and services. • Accurately collect and document customer information within company systems. • Guide applicants through the intake and onboarding process while ensuring a positive customer experience. • Meet or exceed established sales, quality, and productivity goals. • Demonstrate empathy and professionalism when assisting customers experiencing financial hardship. • Utilize CRM and other internal systems to maintain accurate records and follow-up activities. • Collaborate with internal teams to ensure timely processing of customer applications. • Follow established call scripts, compliance requirements, and company procedures.

• Develops and builds relationships with attorneys and law firms • Reaches out to attorneys and sets schedule of weekly meetings • Develops new relationships with attorneys and law firms, and fosters existing attorney relationships to grow the business • Engages in ongoing dialogue with attorneys to keep MoveDocs top-of-mind to encourage use of our technology • Responsible for all attorney contact including follow up, answering questions and training on MoveDocs technology • Assists and schedules plaintiffs for services as requested by attorney clients • Develop and strengthen relationships with attorneys, case managers, paralegals, and law firms across the assigned Region • Promote and grow usage of the MoveDocs platform for medical scheduling and case workflow solutions • Generate and expand pre-settlement funding opportunities through Oasis Financial • Schedule and conduct weekly in-person and virtual meetings with law firms • Maintain ongoing communication to keep Libra Solutions top-of-mind • Train firms on platform functionality, attorney portal tools, and funding solutions • Assist with attorney requests, service coordination, and follow-up needs • Maintain accurate activity notes, pipeline updates, and account plans in CRM systems • Collaborate internally with operations, underwriting, provider relations, and leadership teams

Role Description We are seeking a Customer Support Associate to join our growing team. In this role, you will serve as the first point of contact for consumers seeking pre-settlement funding, providing exceptional customer service while guiding applicants through the intake process. The ideal candidate is customer-focused, detail-oriented, and thrives in a fast-paced, high-volume call center environment. Experience in medical, healthcare, legal, or financial services is highly preferred, and Spanish-speaking candidates are encouraged to apply. This is a full-time remote position. Candidates must be available to work 10:30 a.m. – 7:00 p.m. Central Time (or the equivalent hours in their local time zone). Position Responsibilities - Answer approximately 75–80 inbound customer calls per day from consumers interested in applying for pre-settlement funding. - Provide outstanding customer service while educating consumers about available products and services. - Accurately collect and document customer information within company systems. - Guide applicants through the intake and onboarding process while ensuring a positive customer experience. - Meet or exceed established sales, quality, and productivity goals. - Demonstrate empathy and professionalism when assisting customers experiencing financial hardship. - Utilize CRM and other internal systems to maintain accurate records and follow-up activities. - Collaborate with internal teams to ensure timely processing of customer applications. - Follow established call scripts, compliance requirements, and company procedures. Qualifications - High school diploma or equivalent; some college preferred. - 1–2 years of experience in a high-volume inbound call center handling approximately 75–80 calls per day. - Customer service experience within the medical, healthcare, legal, financial services, insurance, or personal injury industries strongly preferred. - Bilingual in Spanish (preferred but not required). - Strong verbal and written communication skills with the ability to demonstrate empathy and professionalism. - Experience using CRM software and online chat platforms. - Ability to multitask while maintaining accuracy in a fast-paced environment. - Minimum typing speed of 35 WPM. - Ability to meet productivity and performance metrics. - Must successfully pass a background investigation. - Be able to work from 10:30am – 7:00pm CST daily, Monday - Friday. Benefits - Competitive compensation. - Comprehensive benefits package, including a choice of multiple medical plans. - Dental, vision, and life insurance. - 401(k) with generous company match. - Flexible spending accounts for medical and dependent expenses. - Time off to recharge.

- Reviews cases prior to funding - Ensures all funding procedures are followed for each case - Reviews contracts - Sends cases back for rework when needed - Run identity checks, bankruptcy checks and MLA (Military Lending Act) reports - Schedules payments to go out via Western Union, ACH, check, wire or through our 3rd party vendor Kyck Global

• Make outbound calls to generate new business and build rapport. • Develop and build relationships with all attorneys and leading law firms in your assigned territory. • Responsible for developing new relationships with attorneys and law firms to increase and build referral business. • Responsible for overseeing all contact with attorneys: initiating contact, following up, answering attorney questions. • Engage in ongoing dialogue with attorneys to keep Oasis top-of-mind and help build strong relationships. • Assist Regional Directors with day-to-day activities including covering their cases when they are out.

Role Description Oasis is seeking an assertive and ambitious Inside Sales Account Manager to develop relationships with attorneys and share the benefits of working with our organization. This is an inside sales position with candidates earning a base salary, plus strong commissions, in line with their ability to foster and grow relationships within law firms. You will also be responsible for cross-selling our toolkit of resources. Inside Sales Experience required. No prior industry-specific sales experience is required but would be an asset. - Make outbound calls to generate new business and build rapport. - Develop and build relationships with all attorneys and leading law firms in your assigned territory. - Responsible for developing new relationships with attorneys and law firms to increase and build referral business. - Responsible for overseeing all contact with attorneys: initiating contact, following up, answering attorney questions. - Engage in ongoing dialogue with attorneys to keep Oasis top-of-mind and help build strong relationships. - Assist Regional Directors with day-to-day activities including covering their cases when they are out. Qualifications - High school diploma or GED required. - 1-2 years of inside sales experience. - 1-2 years of experience in the pre-settlement or medical lien field is a plus. - Personal Injury knowledge is a plus. - Ability to work with sales and other high energy personalities. - Proficiency with Microsoft office suite and Excel. - Excellent verbal and written communication skills. - Possess a high level of drive, motivation and goal-orientation. - Be organized, confident, positive, passionate, and compassionate. - Experience working with attorneys, selling into law firms or selling to other professionals is a definite plus. - Ability to work in a fast-paced environment with specific set business goals and monthly/quarterly quotas. Benefits - Competitive compensation. - Comprehensive benefits package, including a choice of multiple medical plans. - Dental, vision, and life insurance. - 401(k) with generous company match. - Flexible spending accounts for medical and dependent expenses. - Time off to recharge.

• Drive the overall strategy to optimize revenue opportunities with law firms and providers throughout the region • Identify, prioritize, and develop high-value law firm relationships • Build and execute regional growth plans focused on: - New business acquisition - Existing account expansion - Cross-selling and multi-product adoption - Long-term strategic partnerships • Utilize Salesforce, Power BI, and internal reporting to identify opportunities and improve business performance • Lead, coach, mentor, and develop a team of Business Development Executives (BDEs) • Create a culture of accountability, execution, and professional growth • Conduct regular coaching, performance management, and talent development activities • Participate in recruiting, hiring, onboarding, and succession planning efforts • Drive accountability around goals, activity standards, and business outcomes • Ensure execution of company policies, procedures, initiatives, and leadership directives. • Maintain accountability for: - Expense management - Salesforce activity compliance - Campaign execution and tracking - Performance reviews - Strategic initiative implementation • Drive consistency and execution across the region • Partner closely with Senior Leadership, Product, Operations, Marketing, Analytics, and Strategic Partnerships teams • Share market intelligence and best practices • Influence company strategy through customer and market insights

Role Description Are you a successful plaintiff attorney who enjoys building relationships, solving problems, growing businesses, and helping clients achieve better outcomes—but no longer wants to spend your days practicing law? This is an opportunity to take everything you've learned as a plaintiff attorney and apply it on a much larger scale. As Regional Vice President, Business Development, you will serve as a strategic leader responsible for driving growth, strengthening law firm partnerships, developing your team, and expanding MoveDocs' presence throughout the Western United States. This is not a traditional sales role. You will work directly with some of the largest personal injury law firms in the country, helping them improve operations, access quality medical care, and leverage technology through the MoveDocs platform. Why This Role Is Different: - If you're a plaintiff attorney who enjoys the business of personal injury as much as the practice itself, this role offers the opportunity to remain deeply connected to the industry while expanding your impact beyond individual cases. - You'll partner directly with firm owners, managing partners, healthcare providers, and executive leadership while helping shape the future of the personal injury industry. - You will leverage the same skills that made you successful as an attorney—relationship building, negotiation, strategic thinking, communication, and problem-solving—in a new and exciting leadership capacity. - This is a remote position based out of California, Nevada or Arizona. Key Responsibilities - Strategic Growth & Revenue Leadership - Drive the overall strategy to optimize revenue opportunities with law firms and providers throughout the region. - Identify, prioritize, and develop high-value law firm relationships. - Build and execute regional growth plans focused on: - New business acquisition - Existing account expansion - Cross-selling and multi-product adoption - Long-term strategic partnerships - Utilize Salesforce, Power BI, and internal reporting to identify opportunities and improve business performance. - Team Leadership & Development - Lead, coach, mentor, and develop a team of Business Development Executives (BDEs). - Create a culture of accountability, execution, and professional growth. - Conduct regular coaching, performance management, and talent development activities. - Participate in recruiting, hiring, onboarding, and succession planning efforts. - Drive accountability around goals, activity standards, and business outcomes. - Execution & Operational Accountability - Ensure execution of company policies, procedures, initiatives, and leadership directives. - Maintain accountability for: - Expense management - Salesforce activity compliance - Campaign execution and tracking - Performance reviews - Strategic initiative implementation - Drive consistency and execution across the region. - Cross-Functional Leadership - Partner closely with Senior Leadership, Product, Operations, Marketing, Analytics, and Strategic Partnerships teams. - Share market intelligence and best practices. - Influence company strategy through customer and market insights. Qualifications - Juris Doctor (JD) - 3+ years practicing plaintiff personal injury law - Strong understanding of: - Personal injury litigation - Medical treatment workflows - Law firm operations - Settlement processes - Client acquisition and retention - Exceptional communication, negotiation, and relationship-building skills - Proven ability to influence senior decision-makers - Currently resides in either CA, NV or AZ - Occasional regional travel required Preferred Qualifications - Leadership or management experience - Existing relationships within the plaintiff personal injury community - Experience working with medical providers, lien resolution, litigation support, legal technology, or case management platforms - Strong business acumen and ability to analyze performance metrics Benefits - Competitive compensation - Comprehensive benefits package, including: - Choice of multiple medical plans - Dental, vision, and life insurance - 401(k) with generous company match - Flexible spending accounts for medical and dependent expenses - Time off to recharge

• Manage the sales pipeline from prospecting to contract execution • Drive market expansion by identifying, engaging, and securing top-tier medical providers and new business opportunities to drive growth across product lines and partnerships in alignment with market demands and strategic goals • Deliver presentations that convey the company’s products, services, and value proposition • Negotiate contract terms that align with business objectives, maximize value, and drive sustainable growth • Provide market intelligence including competitor positioning, pricing trends and provider sentiment to internal teams to guide strategic planning and execution in our solutions and service delivery • Travel 40-50% throughout assigned territory to ensure contract compliance and improve the customer experience • Attend industry events and participate in other local and regional networking opportunities to increase market presence, strengthen existing relationships, and form new relationships with providers, vendors, and key influencers in the medical and legal industries

• Manage the end-to-end front end sales funnel pipeline for prospects and existing customers who are re-contracting, including project planning, timeline management, and execution of implementation tasks. • Own and manage the end‑to‑end portfolio lifecycle, including intake, prioritization, planning, execution, and measurement of outcomes, ensuring alignment with company strategy, revenue goals, and operational priorities. • Establish and maintain Portfolio governance, decision frameworks, standardized methodologies, and reporting processes to support data‑driven decision‑making. • Provide analytical quality review of Contracts and legal documents ensuring accuracy and share awareness of potential issues. • Serve as the central point of coordination across stakeholders, driving alignment, accountability, and effective communication throughout the lifecycle. Proactively identify and resolve any issues or challenges that may arise. • Lead planning and execution by overseeing timelines, implementation tasks, resource coordination, and cross functional deliverables in partnership with Sales, Operations, Finance, Legal, Product, and Technology teams. • Act as a trusted advisor, offering best practices and recommendations based on industry knowledge and expertise. • Prepare and deliver executive level reporting, dashboards, and progress updates that clearly communicate status, risks, and outcomes, while continuously identifying opportunities to improve Provider Onboarding/Portfolio management processes and tools.