• Lead, develop, and manage a team of Enrollment Specialists • Maintain a limited personal enrollment caseload • Achieve and sustain team enrollment targets • Provide coaching and feedback to team members • Monitor performance metrics and conduct evaluations • Handle complex cases and model best practices

• Help define the vision for our Virtual Interlining (VI) product and create a roadmap in line with business goals. • Translate the vision and strategy for the products into tasks for development. • Understand the architecture of our VI product and how it interacts with other products and parts of the business. • Manage the Product Owner and Product Principal to oversee the execution of our vision for this product. • Own the end to end development of our VI. • Contribute to the planning, execution and review of each sprint. • Manage and prioritize the backlog for our VI team. • Be responsible for key VI KPIs with a focus on unit economics and efficiency. • Keep internal technical teams accountable for quality output and product delivery. • Work towards defining and tracking key KPIs to monitor the impact of delivered features. • Co-lead R&D initiatives, including A/B testing, to enhance the product and work closely with our ML and Data Science teams. • Work closely with internal and external stakeholders to understand and anticipate client and user needs. • Review existing processes and flows to identify new opportunities and areas that need enhancements including the development process. • Complete regular market analysis, always having an eye on the competitive landscape. • Collect and analyze information, solve complex problems rationally, and make decisions on time for enhanced productivity. • Interview, onboard, and manage direct reports. • Provide guidance and be an example to others in the organization.

• Oversees the work of Learner Compliancy specialists and supports their development and performance management. • Ensures consistent execution of compliance workflows across all learner populations, including extended-term courses such as BSN366 and BSN395. • Monitors and evaluates team KPIs to ensure compliance targets are met or exceeded. • Partners with Experiential Learning and Academic Operations leadership to implement process improvements and system enhancements. • Resolves escalated compliance issues that cannot be managed at the senior level with learners. • Develops and delivers organizational updates, team communications, and training initiatives to ensure knowledge of credentialing policies and processes. • Manages team scheduling, workload distribution, and resource allocation to maintain efficiency and coverage. • Participates in strategic planning and departmental initiatives to scale the credential support function for current and future learner populations.

• Oversee facility startups • Manage vendor partnerships • Coordinate automation installations • Train maintenance leadership • Drive cost savings initiatives • Identify and/or solve operational issues with the account(s) by implementing continuous improvement and LEAN initiatives • Manage one or more customer account(s) to meet established metrics and performance expectations • Ensure financial objectives are met and grow revenue for assigned account(s) • Supervise, develop and manage performance for assigned employees and maintain a positive employee relations environment • Maintain a proactive safety program within the account(s) • Manage the profit and loss statements for assigned account(s)