• Lead, mentor, and manage a distributed engineering team across US and international time zones, fostering a culture of collaboration, accountability, and continuous improvement. • Partner closely with the CEO and Product Manager to translate business goals into clear, executable technical plans and sprint deliverables. • Own the full software development lifecycle — from planning and architecture to deployment and post-launch optimization. • Define and enforce coding standards, best practices, and architectural guidelines across the team to ensure high-quality, maintainable code. • Plan and manage sprint cycles using JIRA, coordinating task allocation, tracking progress, and removing blockers to keep delivery on schedule. • Oversee the team's use of GitHub for version control, code reviews, and CI/CD workflows, ensuring clean branching strategies and robust review processes. • Ensure all production systems are performant, reliable, and resource-efficient — actively monitoring and optimizing for cost, speed, and scalability. • Lead and contribute to the development, fine-tuning, and deployment of Generative AI models, working hands-on with LLMs and ML pipelines. • Continuously evaluate and adopt emerging technologies, frameworks, and AI advancements to keep auxi.ai's platform modern and competitive. • Coordinate cross-functional dependencies between engineering, product, and business stakeholders to ensure smooth execution. • Drive a culture of technical excellence, knowledge sharing, and innovation within the engineering organization.

• Lead, coach, and develop a team of Engagement Managers responsible for managing strategic post-sales customer relationships • Provide guidance on engagement strategies, project execution, and technical solutioning • Set clear goals and performance expectations, fostering accountability, and continuous development • Prioritize team resources effectively across a dynamic and growing portfolio of enterprise customers • Drive consistency in project coordination, resource planning, and milestone tracking across the team • Oversee customer relationship management across the team, ensuring consistent delivery of a high-quality, trusted experience • Act as an escalation point for complex customer needs and challenges, partnering cross-functionally to resolve issues • Support the team in delivering strategic insights and value to customers aligned with their business goals • Track and report on key metrics related to customer satisfaction, retention, and engagement team performance • Lead initiatives that increase value delivery and strengthen long-term partnerships • Analyze workflows and identify inefficiencies to enhance operational effectiveness • Implement best practices and process improvements to drive better outcomes for clients • Continuously seek opportunities to streamline operations and maximize customer value

• Own and maintain OpenLoop’s job architecture, including job leveling, job families, and career frameworks. • Conduct market pricing and benchmarking using external compensation surveys and internal data. • Design, document, and maintain salary ranges, pay structures, and progression models. • Partner with People and Finance leaders on compensation philosophy, governance, and decision-making. • Provide hands-on leadership and execution for annual compensation cycles, including merit increases, promotions, bonuses, and equity grants. • Build models, tools, and guidelines to support compensation and equity decision-making. • Support equity program administration, including modeling, grant sizing inputs, execution, and ongoing analysis. • Deliver insights related to pay equity, compliance, and workforce planning. • Support ad hoc compensation and equity analyses as business needs arise.

• Serve as the primary point of contact for clients during hypercare and early adoption. • Guide clients operationally from go-live through milestone achievement (e.g., first 100 patients). • Ensure workflows, configurations, and processes are functioning effectively in real-world settings. • Develop a deep understanding of each client’s implementation, integrations, and configuration setup. • Identify barriers to adoption and proactively remove operational friction. • Share best practices to accelerate patient acquisition, engagement, and feature adoption. • Adjust configurations, workflows, and tools to improve usability and drive measurable outcomes. • Run structured check-ins, milestone reviews, and operational follow-ups to maintain adoption momentum. • Monitor leading indicators of adoption and flag early risk signals. • Partner cross-functionally with Implementation, Product, and Customer Success to resolve adoption blockers. • Ensure clients feel confident, supported, and stable during early usage. • Other duties as assigned.