• Oversees the work of Learner Compliancy specialists and supports their development and performance management. • Ensures consistent execution of compliance workflows across all learner populations, including extended-term courses such as BSN366 and BSN395. • Monitors and evaluates team KPIs to ensure compliance targets are met or exceeded. • Partners with Experiential Learning and Academic Operations leadership to implement process improvements and system enhancements. • Resolves escalated compliance issues that cannot be managed at the senior level with learners. • Develops and delivers organizational updates, team communications, and training initiatives to ensure knowledge of credentialing policies and processes. • Manages team scheduling, workload distribution, and resource allocation to maintain efficiency and coverage. • Participates in strategic planning and departmental initiatives to scale the credential support function for current and future learner populations.

• Oversee facility startups • Manage vendor partnerships • Coordinate automation installations • Train maintenance leadership • Drive cost savings initiatives • Identify and/or solve operational issues with the account(s) by implementing continuous improvement and LEAN initiatives • Manage one or more customer account(s) to meet established metrics and performance expectations • Ensure financial objectives are met and grow revenue for assigned account(s) • Supervise, develop and manage performance for assigned employees and maintain a positive employee relations environment • Maintain a proactive safety program within the account(s) • Manage the profit and loss statements for assigned account(s)

• Lead, mentor, and manage a distributed engineering team across US and international time zones, fostering a culture of collaboration, accountability, and continuous improvement. • Partner closely with the CEO and Product Manager to translate business goals into clear, executable technical plans and sprint deliverables. • Own the full software development lifecycle — from planning and architecture to deployment and post-launch optimization. • Define and enforce coding standards, best practices, and architectural guidelines across the team to ensure high-quality, maintainable code. • Plan and manage sprint cycles using JIRA, coordinating task allocation, tracking progress, and removing blockers to keep delivery on schedule. • Oversee the team's use of GitHub for version control, code reviews, and CI/CD workflows, ensuring clean branching strategies and robust review processes. • Ensure all production systems are performant, reliable, and resource-efficient — actively monitoring and optimizing for cost, speed, and scalability. • Lead and contribute to the development, fine-tuning, and deployment of Generative AI models, working hands-on with LLMs and ML pipelines. • Continuously evaluate and adopt emerging technologies, frameworks, and AI advancements to keep auxi.ai's platform modern and competitive. • Coordinate cross-functional dependencies between engineering, product, and business stakeholders to ensure smooth execution. • Drive a culture of technical excellence, knowledge sharing, and innovation within the engineering organization.

• Lead, coach, and develop a team of Engagement Managers responsible for managing strategic post-sales customer relationships • Provide guidance on engagement strategies, project execution, and technical solutioning • Set clear goals and performance expectations, fostering accountability, and continuous development • Prioritize team resources effectively across a dynamic and growing portfolio of enterprise customers • Drive consistency in project coordination, resource planning, and milestone tracking across the team • Oversee customer relationship management across the team, ensuring consistent delivery of a high-quality, trusted experience • Act as an escalation point for complex customer needs and challenges, partnering cross-functionally to resolve issues • Support the team in delivering strategic insights and value to customers aligned with their business goals • Track and report on key metrics related to customer satisfaction, retention, and engagement team performance • Lead initiatives that increase value delivery and strengthen long-term partnerships • Analyze workflows and identify inefficiencies to enhance operational effectiveness • Implement best practices and process improvements to drive better outcomes for clients • Continuously seek opportunities to streamline operations and maximize customer value