Who We Are Having surpassed $300M ARR and continuing to grow, Optro is the leading audit, risk, ESG, and InfoSec platform on the market. More than 50% of the Fortune 500, including 7 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: Optro is top-rated on G2.com and Gartner Peer Insights. At Optro, we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved audit, risk, ESG, and InfoSec platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in North America for the seventh year in a row, as ranked by Deloitte! About the Role We are looking for a high-impact Technical Writer to join the Customer Education team at Optro. This isn't just about documenting features; it’s about translating complex technical ecosystems into seamless user journeys. You will support large-scale initiatives within the Optro Help Center, ensuring our users—from developers to end users—have the right information at the right time. The ideal candidate is a force multiplier. You don't just wait for information; you hunt it down by building strong relationships with Subject Matter Experts (SMEs) and utilizing cutting-edge tools, including AI, to streamline the documentation lifecycle. Key Responsibilities - Act as a bridge between engineering, product, and customer success. Proactively collaborate with SMEs across the organization to extract deep technical knowledge and translate it into accessible content. - Get up to speed quickly on new products and complex technical architectures, becoming a functional expert in record time. - Write and maintain high-quality Help Center content, including user guides, troubleshooting articles, how-to tutorials, and FAQs. - Find creative solutions to scale documentation efforts. This includes leveraging AI-assisted writing tools and automation to improve speed-to-market and consistency without sacrificing quality. - Organize and structure Help Center content to ensure it is easily navigable and searchable, directly impacting product adoption and ticket deflection. - Ensure all documentation aligns with Optro’s brand voice and tone, maintaining a consistent "source of truth" for all users. Attributes for a Successful Candidate - 5+ Years of Experience: Proven track record in technical writing within a fast-paced SaaS environment. - Technological Agility: A self-starter who can navigate ambiguity and master complex software tools and workflows with minimal hand-holding. - AI-Forward Mindset: Experience (or a strong interest) in using Generative AI and other automation tools to optimize the writing, editing, and formatting process. - Stakeholder Mastery: Ability to manage expectations across various departments, balancing competing priorities and high-pressure deadlines. - End-to-End Ownership: Strong experience owning the entire documentation lifecycle—from the initial discovery phase with SMEs to final publication and maintenance. - Visual Communication: Experience creating infographics or diagrams to explain abstract topics and workflow processes. - Technical Stack: Strong experience with Zendesk; familiarity with Markdown, Git, or API documentation is a plus. Our Company Values - Customer obsession: It starts and ends here. Consistently ask yourself how what you’re doing creates value for our customers. It’s a mindset. - Gritty resilience: Make it happen. Find a way. Move fast, stay positive, and do what it takes. - Drive innovation: Create the future. Continuously improve what exists and invent what’s next. - Win, together: One team. No silos, no egos. Drive to be the best and support each other’s success. - Growth mindset: 10x, not 10%. Think in orders of magnitude, not increments. Seek feedback, learn, and improve. Perks* - Launch a career at one of the fastest-growing SaaS companies in North America! - Live your best life (LYBL)! $200/mo for anything that enhances your life - Comprehensive employee health coverage (all locations) - 401K with match (US) or pension with match (UK) - Competitive compensation & bonus program - Flexible Vacation (US exempt & CA) or 25 days (UK) - Time off for your birthday & volunteering - Employee resource groups - Opportunities for team and company-wide get-togethers! *perks may vary based on eligibility/location Please note that background checks are required. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. This role may have access to highly sensitive data, including employee data, customer data, company financials, and proprietary product information. We love building strong partnerships, but please note that Optro cannot accept unsolicited resumes from agencies. Any submissions without a signed agreement in place will not create a fee obligation. #LI-Remote

• Act as a bridge between engineering, product, and customer success. Proactively collaborate with SMEs across the organization to extract deep technical knowledge and translate it into accessible content. • Write and maintain high-quality Help Center content, including user guides, troubleshooting articles, how-to tutorials, and FAQs. • Find creative solutions to scale documentation efforts. This includes leveraging AI-assisted writing tools and automation to improve speed-to-market and consistency without sacrificing quality. • Organize and structure Help Center content to ensure it is easily navigable and searchable, directly impacting product adoption and ticket deflection. • Ensure all documentation aligns with Optro’s brand voice and tone, maintaining a consistent "source of truth" for all users.

Role Description We are seeking a Technical Writer to create, edit, and maintain documentation and instructional materials to ensure clarity, completeness, accuracy, and compliance with organizational standards. You will require a deep understanding of technical concepts and the ability to communicate them effectively to various audiences for a key program with the Department of Veterans Affairs. Responsibilities - Develop, edit, and maintain comprehensive technical documentation, including user manuals, system guides, and training materials. - Collaborate with engineers, developers, and other stakeholders to gather information and understand the documentation requirements. - Ensure all documentation meets the organizational standards for clarity, accuracy, and completeness. - Periodically review and update existing documentation to reflect the latest product updates and industry standards. - Participate in design and review meetings to understand product changes and ensure documentation is updated accordingly. - 508 Compliance for all work products. Qualifications - Bachelor’s degree in English, Technical Writing, Communications, or a related field. - Additional years of relevant experience may be substituted for the required education. - Minimum of 3 years of hands-on experience in software development. - Experience with modern development frameworks and tools. - Strong understanding of software development methodologies and best practices. - Excellent problem-solving skills and attention to detail. - Proficiency in technical writing tools and software. - Strong attention to detail and excellent grammar and writing skills. - Ability to understand and explain complex technical concepts clearly and concisely. Working Conditions - Standard Business hours are Monday through Friday. - Occasional extended or weekend hours may be required based on operational needs. - Must have reliable internet service that allows for effective telecommuting. Benefits - Medical, Dental, and Vision. - Health Saving Account (when enrolled in eligible plan) with Company contribution. - Company paid Life, Accidental Death, Short-term & Long-term Disability. - Voluntary Accident, Hospital Indemnity, & Critical Care Insurance. - Voluntary Medical & Dependent Care Flexible Spending Accounts. - Accrued Paid Time Off & Company Paid Holidays. - 401(k) Retirement Plan with Company match. Work Authorization Sprezzatura participates in E-Verify and will provide the federal government with your I-9 information to confirm that you are authorized to work in the U.S. EEO Statement Sprezzatura is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other legally protected characteristic. Applicants have the right to discuss, disclose, or inquire about compensation without retaliation. Reasonable accommodations are available for qualified individuals with disabilities. This job description is not intended to be an employment contract and does not guarantee employment for any specific duration.

Role DescriptionWe’re looking for a Video Content Design Intern to support the creation and maintenance of customer-facing educational videos. In this role, you’ll work closely with content designers, multimedia partners, and cross-functional stakeholders to help update, organize, and publish video tutorials and learning content across Dropbox’s education platforms. You’ll contribute to projects that keep our video library accurate, easy to navigate, and helpful at scale. This is a hands-on opportunity to learn how educational content is planned, produced, reviewed, and maintained for a global audience. You’ll gain experience working within established production workflows while developing your video editing, visual storytelling, and project coordination skills. In our Virtual First work culture, you’ll connect with with Dropboxers virtually and in-person to build the foundation of a strong professional network. As a Summer intern, you will also have the opportunity to attend our Emerging Talent Summit, where participants from our intern and early-career programs come together in person to build lasting relationships, explore learning and development opportunities, and prepare for their career journey ahead. For Summer 2026, we offer two start dates culminating in a 12-week internship: - May 26 - August 14, 2026 - June 30 - Sep 18, 2026 Responsibilities - Support the creation, updating, and publishing of educational video and multimedia content - Assist with scripting, editing, organizing, and preparing learning assets for multiple platforms and distribution surfaces - Learn and follow established production workflows, templates, and best practices - Help maintain and organize a centralized library of customer education content, including updates and review cycles - Participate in content reviews and incorporate feedback from cross-functional stakeholders - Support content quality, consistency, and scalability initiatives, including basic audits to identify outdated or duplicate assets - Assist with tracking content performance and engagement, contributing to insights that inform future improvements Requirements - Currently pursuing a degree or a recent graduate in Multimedia, Communications, Film, Design, Marketing, Education, or a related field completed by Spring 2028 - Interest in content creation, visual storytelling, and digital media - Basic experience creating video or digital content through coursework, personal projects, or internships - Familiarity with video or social platforms such as YouTube, Instagram, TikTok, or similar - Understanding of how titles, thumbnails, and descriptions influence video engagement - Curiosity about how AI tools or automation can support content creation workflows - Strong attention to detail, clear communication skills, and ability to learn and follow established guidelines Preferred Qualifications - Experience editing video using tools such as Adobe Premiere Pro, including basic cuts, audio cleanup, and exporting - Experience creating screen recordings or instructional videos using tools like Loom or similar - Familiarity with preparing content for review and publication - Comfort using collaboration and project management tools - Interest in contributing ideas to improve video clarity, engagement, or organization CompensationUS Pay Range $5,000—$5,500 USD