• Act as a bridge between engineering, product, and customer success. Proactively collaborate with SMEs across the organization to extract deep technical knowledge and translate it into accessible content. • Write and maintain high-quality Help Center content, including user guides, troubleshooting articles, how-to tutorials, and FAQs. • Find creative solutions to scale documentation efforts. This includes leveraging AI-assisted writing tools and automation to improve speed-to-market and consistency without sacrificing quality. • Organize and structure Help Center content to ensure it is easily navigable and searchable, directly impacting product adoption and ticket deflection. • Ensure all documentation aligns with Optro’s brand voice and tone, maintaining a consistent "source of truth" for all users.

Role Description We are seeking a Technical Writer to create, edit, and maintain documentation and instructional materials to ensure clarity, completeness, accuracy, and compliance with organizational standards. You will require a deep understanding of technical concepts and the ability to communicate them effectively to various audiences for a key program with the Department of Veterans Affairs. Responsibilities - Develop, edit, and maintain comprehensive technical documentation, including user manuals, system guides, and training materials. - Collaborate with engineers, developers, and other stakeholders to gather information and understand the documentation requirements. - Ensure all documentation meets the organizational standards for clarity, accuracy, and completeness. - Periodically review and update existing documentation to reflect the latest product updates and industry standards. - Participate in design and review meetings to understand product changes and ensure documentation is updated accordingly. - 508 Compliance for all work products. Qualifications - Bachelor’s degree in English, Technical Writing, Communications, or a related field. - Additional years of relevant experience may be substituted for the required education. - Minimum of 3 years of hands-on experience in software development. - Experience with modern development frameworks and tools. - Strong understanding of software development methodologies and best practices. - Excellent problem-solving skills and attention to detail. - Proficiency in technical writing tools and software. - Strong attention to detail and excellent grammar and writing skills. - Ability to understand and explain complex technical concepts clearly and concisely. Working Conditions - Standard Business hours are Monday through Friday. - Occasional extended or weekend hours may be required based on operational needs. - Must have reliable internet service that allows for effective telecommuting. Benefits - Medical, Dental, and Vision. - Health Saving Account (when enrolled in eligible plan) with Company contribution. - Company paid Life, Accidental Death, Short-term & Long-term Disability. - Voluntary Accident, Hospital Indemnity, & Critical Care Insurance. - Voluntary Medical & Dependent Care Flexible Spending Accounts. - Accrued Paid Time Off & Company Paid Holidays. - 401(k) Retirement Plan with Company match. Work Authorization Sprezzatura participates in E-Verify and will provide the federal government with your I-9 information to confirm that you are authorized to work in the U.S. EEO Statement Sprezzatura is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other legally protected characteristic. Applicants have the right to discuss, disclose, or inquire about compensation without retaliation. Reasonable accommodations are available for qualified individuals with disabilities. This job description is not intended to be an employment contract and does not guarantee employment for any specific duration.

Role DescriptionWe’re looking for a Video Content Design Intern to support the creation and maintenance of customer-facing educational videos. In this role, you’ll work closely with content designers, multimedia partners, and cross-functional stakeholders to help update, organize, and publish video tutorials and learning content across Dropbox’s education platforms. You’ll contribute to projects that keep our video library accurate, easy to navigate, and helpful at scale. This is a hands-on opportunity to learn how educational content is planned, produced, reviewed, and maintained for a global audience. You’ll gain experience working within established production workflows while developing your video editing, visual storytelling, and project coordination skills. In our Virtual First work culture, you’ll connect with with Dropboxers virtually and in-person to build the foundation of a strong professional network. As a Summer intern, you will also have the opportunity to attend our Emerging Talent Summit, where participants from our intern and early-career programs come together in person to build lasting relationships, explore learning and development opportunities, and prepare for their career journey ahead. For Summer 2026, we offer two start dates culminating in a 12-week internship: - May 26 - August 14, 2026 - June 30 - Sep 18, 2026 Responsibilities - Support the creation, updating, and publishing of educational video and multimedia content - Assist with scripting, editing, organizing, and preparing learning assets for multiple platforms and distribution surfaces - Learn and follow established production workflows, templates, and best practices - Help maintain and organize a centralized library of customer education content, including updates and review cycles - Participate in content reviews and incorporate feedback from cross-functional stakeholders - Support content quality, consistency, and scalability initiatives, including basic audits to identify outdated or duplicate assets - Assist with tracking content performance and engagement, contributing to insights that inform future improvements Requirements - Currently pursuing a degree or a recent graduate in Multimedia, Communications, Film, Design, Marketing, Education, or a related field completed by Spring 2028 - Interest in content creation, visual storytelling, and digital media - Basic experience creating video or digital content through coursework, personal projects, or internships - Familiarity with video or social platforms such as YouTube, Instagram, TikTok, or similar - Understanding of how titles, thumbnails, and descriptions influence video engagement - Curiosity about how AI tools or automation can support content creation workflows - Strong attention to detail, clear communication skills, and ability to learn and follow established guidelines Preferred Qualifications - Experience editing video using tools such as Adobe Premiere Pro, including basic cuts, audio cleanup, and exporting - Experience creating screen recordings or instructional videos using tools like Loom or similar - Familiarity with preparing content for review and publication - Comfort using collaboration and project management tools - Interest in contributing ideas to improve video clarity, engagement, or organization CompensationUS Pay Range $5,000—$5,500 USD

Role DescriptionAt Dropbox, content designers are relied on not only for simple, helpful, and human language, but also partnership in the design process. We always bring a user-focused point of view and give input on design that goes far beyond language. In this role, you’ll meet regularly with a mentor and other content designers, and partner directly with a product team. You’ll also join Design team meetings and critiques, working closely with product designers, product managers, engineers, researchers, and more. Along the way, you’ll gain experience in writing, designing, researching, and iterating on user experiences to make Dropbox feel seamless and easy to use. In our Virtual First work culture, you’ll connect with with Dropboxers virtually and in-person to build the foundation of a strong professional network. As a Summer intern, you will also have the opportunity to attend our Emerging Talent Summit, where participants from our intern and early-career programs come together in person to build lasting relationships, explore learning and development opportunities, and prepare for their career journey ahead. For Summer 2026, we offer two start dates culminating in a 12-week internship: - May 26 - August 14, 2026 - June 30 - Sep 18, 2026 Responsibilities - Craft high-quality content that appears inside our product, including error and success messages, education, upsells, and more - Translate complex concepts into friendly, easy-to-understand experiences - Align your work to business goals, user needs, and our style guides, with guidance from your mentor and partners - Develop and explain a rationale for your content recommendations - Present your work to others for feedback, including content designers and cross-functional partners - Give thoughtful feedback on projects presented in workshops and critiques - Draft and iterate on content based on feedback from partners and research participants Requirements - Currently pursuing an undergraduate or graduate degree (graduating by Spring 2028) in Content Strategy, Content Design, Information Science, Journalism, English, Communications, Human-Computer Interaction or other relevant field degrees and experience with User Experience, Product, or Design - Curiosity about pursuing a career in Content Design - Strong writing and editing skills, with the ability to write clearly, concisely, and with a user-first mindset - Keen attention to detail, including grammar, tone, structure, and consistency - Clear presentation and communication styles - Demonstrated skills for collaborating closely with others - Submission of two writing samples with your application: - One of your samples should be a personal statement (Bonus if the second sample demonstrates an understanding of writing for software) - Each sample should be under 500 words Preferred Qualifications - Coursework (university-affiliated or otherwise) in User Experience or Content Strategy - Familiarity with design tools like Figma - Experience using AI tools to support or enhance your workflow - Basic understanding of common software patterns CompensationUS Pay Range $6,000—$7,000 USD