Role Description We are seeking an Engineering Manager, Product Development to lead a technical team focused on the development of innovative radiation protection wearable products used in healthcare settings. This role is responsible for driving new product development, product enhancements, and line extensions aligned with business strategy. The position works closely with cross-functional partners including marketing, quality, and operations to bring products from concept through commercialization. This is a fully remote position within the US with a preference for candidates located in the Eastern region, ideal within driving distance of Pennsylvania or Virginia sites. Travel is expected to be approximately 20–30% during the first year. Key Responsibilities - Lead and manage a team of development engineers and technical specialists. - Drive execution of product development initiatives across multiple product lines. - Ensure compliance with FDA Design Controls, ISO 13485, and ISO 14971 Risk Management throughout the development lifecycle. - Oversee development activities including specifications, design documentation, testing protocols, and validation activities. - Coordinate testing and analysis to support product performance and marketing claims. - Partner with marketing and commercial teams to identify unmet customer needs and translate them into product solutions. - Collaborate with external design firms, testing labs, and technical consultants as needed. - Provide technical mentorship and leadership to engineering team members. - Contribute to product development strategy, innovation initiatives, and technology evaluation. - Manage or support complex development projects as needed. Qualifications - Bachelor’s degree in Mechanical Engineering, Chemical Engineering, Material Science, or related field. - 8+ years of engineering experience within a medical device company. - 3+ years of leadership experience, including managing engineers or leading project teams. - Strong experience with medical device development under FDA 21 CFR 820.30 Design Controls, ISO 13485, and ISO 14971. - Experience with both disposable and reusable medical device products preferred. - Working knowledge of U.S. and international regulatory and product standards. - Strong analytical, technical, and project management skills with the ability to lead cross-functional teams. - Excellent communication and mentoring abilities. - Ability to travel domestically and internationally as needed.

Role Description We are seeking an experienced and highly capable Manager of Engineering to lead our US Server team. This role involves managing and mentoring a team of Java developers, while also providing strong technical leadership across system architecture, design, and implementation. You will guide the team in developing new product capabilities and enhancing existing ones across both our federal enclave environment and our AWS-based cloud production environment. This position includes dual responsibility across two major domains: - Leading, designing, and supporting capabilities within our federal enclave, including strict compliance requirements, secure development practices, and constrained deployment workflows. - Driving cloud-native development in AWS, improving our services, reliability, scalability, and efficiency with modern DevOps practices and tooling. The ideal candidate is a strong technical leader, an excellent communicator, and someone who thrives in an Agile environment where mentorship, ownership, and collaboration are key. Our tech stack includes: - Redis - Oracle - PostgreSQL - Kafka - Spring - Microservices - Docker - Kubernetes - AWS - Jenkins - Grafana - ELK - Maven - GitHub Qualifications - 5+ years of hands-on experience in Java development, including strong expertise with Spring / Spring Boot. - 2+ years of experience leading a development team or providing significant technical leadership. - Strong understanding of OOP, Java internals, concurrency, and multi-threaded programming. - Proven experience in designing and implementing distributed backend systems and microservices. - Hands-on experience working within secure or federal enclave environments or similar highly restricted environments. - Practical experience with AWS cloud services and cloud-native architectures. - DevOps-oriented mindset, familiarity with CI/CD pipelines, observability, automation, Docker, and Kubernetes. - Strong communication skills and ability to lead both people and technology. - Experience with production environments, monitoring, metrics, and performance optimization. - Experience supporting FedRAMP-certified products. - Knowledge and hands-on experience with Kafka or other event-driven messaging systems. - Familiarity with Redis, Oracle, or PostgreSQL databases. - Experience with Jenkins, Grafana, ELK, GitHub Actions or similar tools. - Strong testing mindset (unit, component, integration). - Experience with large-scale microservices architectures. Requirements - Lead, mentor, and manage a team of Java developers, including hiring, coaching, performance reviews, and professional development. - Own technical design and architecture decisions across services deployed in both federal enclave and AWS cloud environments. - Guide team members in delivering high quality, secure, and scalable backend systems. - Promote engineering best practices, including code quality, system design, test coverage, DevOps, and security. - Collaborate closely with Product, DevOps, QA, and Security teams to ensure high quality and compliant releases. - Oversee production troubleshooting, root cause analysis, system tuning, and operational improvements. - Drive innovation, evaluate new tools and technologies, and continuously improve engineering processes. - Lead Agile ceremonies and ensure predictable, high quality delivery. Benefits - $170,000 - $190,000 a year - The above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting. - Any applicable bonus programs will be discussed during the recruiting process. - The salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. Local cost of living assessments are done for each new hire at the time of offer. Company Description Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008. About our culture: - Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. - Collaboration is at the heart of everything we do. - We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. - We use the latest in AI/ML technology to help our customers break new ground at scale. - We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. - Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. - Come join us and find out what the best work of your career looks like.

• Balance technical contribution with people leadership, helping your team deliver high-quality software while growing their skills and careers. You will: • Lead and develop a high-performing team of engineers through regular feedback, mentorship, and career development support. • Stay hands-on technically, contributing to code reviews, design discussions, and occasionally coding to set quality standards and unblock complex work. • Ensure engineering excellence by driving sound practices in testing, monitoring, and security, aligned with the bank’s risk and compliance standards. • Oversee incident response and operational support, ensuring the team responds effectively when issues arise, participates in on-call rotations, and learns from post-incident reviews to continuously improve reliability. • Partner with product and business stakeholders to shape roadmaps, break down projects into clear deliverables, and align engineering priorities with strategic goals. • Foster a culture of accountability and ownership, helping the team make pragmatic, timely decisions and continuously improve ways of working. • Promote knowledge sharing and documentation that balances speed with maintainability. • Uphold compliance and security by ensuring your team understands and adheres to relevant banking regulations (e.g., BSA, OFAC, etc) and internal security policies. • Model clear and inclusive communication, ensuring diverse voices are heard and that technical work is well-understood across the organization.

About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero-to-one ideas into real products, and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high-visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. About the team The SME & Growth Business team at Airwallex is a passionate group of collaborators and business champions dedicated to empowering small and medium-sized enterprises (SMEs) to thrive in the global economy. We combine deep financial expertise with a growth mindset, working closely with our clients to understand their unique needs and develop tailored solutions that streamline cross-border payments and unlock new revenue streams. As a team, we are driven by a desire to make a positive impact and are constantly innovating to find new ways to support the success of our SME customers. What you'll do As a Customer Success Manager, SME & Growth, you'll own growth for a large portfolio of 1,000+ SME customers. You will leverage data-driven insights and automation to drive product adoption and revenue at scale. You will grow the existing customer base by using intent signals to trigger targeted outreach and running one-to-many campaigns that turn passive users into power users, helping them unlock the full value of the Airwallex platform. You'll drive customer engagement and revenue growth through proactive lifecycle marketing, education, and strategic support. This is a great opportunity to work cross-functionally with teams across Sales, Product, Marketing, and Operations. Responsibilities - Promote the advantages of using the Airwallex platform and ensure our customer base is utilizing it in the most effective way - Educate and drive engagement with our portfolio of customers to use the full range of Airwallex products; collect and analyze customer feedback to enhance products, services, and engagement - Identify systemic friction points in the customer journey and work with Operations to solve them for the entire portfolio - Develop and execute data-driven lifecycle journeys to engage customers at key milestones. - Monitor intent signals and usage trends to trigger automated or semi-automated "save" and "expansion" campaigns Who you are We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory. Minimum qualifications - 2+ years' experience in customer support, customer success, or account management in a fast-growing tech startup or financial services business - Proven commercial acumen with direct ownership of revenue, upsell, or expansion targets - Demonstrated analytical rigor using large datasets to identify customer growth and expansion opportunities - Experience crafting compelling customer messaging and running automated, one-to-many outreach or lifecycle campaigns - Clear prioritization skills, knowing when to apply high-touch outreach to top customers versus scalable, automated engagement for the broader portfolio - Bachelor's degree or equivalent experience Preferred qualifications - Familiarity with lifecycle marketing, customer segmentation, and data-driven engagement strategies - Understanding of fintech products Applicant Safety Policy: Fraud and Third-Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know. #BI-Hybrid