Role Description We are seeking an experienced and highly capable Manager of Engineering to lead our US Server team. This role involves managing and mentoring a team of Java developers, while also providing strong technical leadership across system architecture, design, and implementation. You will guide the team in developing new product capabilities and enhancing existing ones across both our federal enclave environment and our AWS-based cloud production environment. This position includes dual responsibility across two major domains: - Leading, designing, and supporting capabilities within our federal enclave, including strict compliance requirements, secure development practices, and constrained deployment workflows. - Driving cloud-native development in AWS, improving our services, reliability, scalability, and efficiency with modern DevOps practices and tooling. The ideal candidate is a strong technical leader, an excellent communicator, and someone who thrives in an Agile environment where mentorship, ownership, and collaboration are key. Our tech stack includes: - Redis - Oracle - PostgreSQL - Kafka - Spring - Microservices - Docker - Kubernetes - AWS - Jenkins - Grafana - ELK - Maven - GitHub Qualifications - 5+ years of hands-on experience in Java development, including strong expertise with Spring / Spring Boot. - 2+ years of experience leading a development team or providing significant technical leadership. - Strong understanding of OOP, Java internals, concurrency, and multi-threaded programming. - Proven experience in designing and implementing distributed backend systems and microservices. - Hands-on experience working within secure or federal enclave environments or similar highly restricted environments. - Practical experience with AWS cloud services and cloud-native architectures. - DevOps-oriented mindset, familiarity with CI/CD pipelines, observability, automation, Docker, and Kubernetes. - Strong communication skills and ability to lead both people and technology. - Experience with production environments, monitoring, metrics, and performance optimization. - Experience supporting FedRAMP-certified products. - Knowledge and hands-on experience with Kafka or other event-driven messaging systems. - Familiarity with Redis, Oracle, or PostgreSQL databases. - Experience with Jenkins, Grafana, ELK, GitHub Actions or similar tools. - Strong testing mindset (unit, component, integration). - Experience with large-scale microservices architectures. Requirements - Lead, mentor, and manage a team of Java developers, including hiring, coaching, performance reviews, and professional development. - Own technical design and architecture decisions across services deployed in both federal enclave and AWS cloud environments. - Guide team members in delivering high quality, secure, and scalable backend systems. - Promote engineering best practices, including code quality, system design, test coverage, DevOps, and security. - Collaborate closely with Product, DevOps, QA, and Security teams to ensure high quality and compliant releases. - Oversee production troubleshooting, root cause analysis, system tuning, and operational improvements. - Drive innovation, evaluate new tools and technologies, and continuously improve engineering processes. - Lead Agile ceremonies and ensure predictable, high quality delivery. Benefits - $170,000 - $190,000 a year - The above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting. - Any applicable bonus programs will be discussed during the recruiting process. - The salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. Local cost of living assessments are done for each new hire at the time of offer. Company Description Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008. About our culture: - Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. - Collaboration is at the heart of everything we do. - We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. - We use the latest in AI/ML technology to help our customers break new ground at scale. - We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. - Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. - Come join us and find out what the best work of your career looks like.

• Balance technical contribution with people leadership, helping your team deliver high-quality software while growing their skills and careers. You will: • Lead and develop a high-performing team of engineers through regular feedback, mentorship, and career development support. • Stay hands-on technically, contributing to code reviews, design discussions, and occasionally coding to set quality standards and unblock complex work. • Ensure engineering excellence by driving sound practices in testing, monitoring, and security, aligned with the bank’s risk and compliance standards. • Oversee incident response and operational support, ensuring the team responds effectively when issues arise, participates in on-call rotations, and learns from post-incident reviews to continuously improve reliability. • Partner with product and business stakeholders to shape roadmaps, break down projects into clear deliverables, and align engineering priorities with strategic goals. • Foster a culture of accountability and ownership, helping the team make pragmatic, timely decisions and continuously improve ways of working. • Promote knowledge sharing and documentation that balances speed with maintainability. • Uphold compliance and security by ensuring your team understands and adheres to relevant banking regulations (e.g., BSA, OFAC, etc) and internal security policies. • Model clear and inclusive communication, ensuring diverse voices are heard and that technical work is well-understood across the organization.

About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero-to-one ideas into real products, and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high-visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. About the team The SME & Growth Business team at Airwallex is a passionate group of collaborators and business champions dedicated to empowering small and medium-sized enterprises (SMEs) to thrive in the global economy. We combine deep financial expertise with a growth mindset, working closely with our clients to understand their unique needs and develop tailored solutions that streamline cross-border payments and unlock new revenue streams. As a team, we are driven by a desire to make a positive impact and are constantly innovating to find new ways to support the success of our SME customers. What you'll do As a Customer Success Manager, SME & Growth, you'll own growth for a large portfolio of 1,000+ SME customers. You will leverage data-driven insights and automation to drive product adoption and revenue at scale. You will grow the existing customer base by using intent signals to trigger targeted outreach and running one-to-many campaigns that turn passive users into power users, helping them unlock the full value of the Airwallex platform. You'll drive customer engagement and revenue growth through proactive lifecycle marketing, education, and strategic support. This is a great opportunity to work cross-functionally with teams across Sales, Product, Marketing, and Operations. Responsibilities - Promote the advantages of using the Airwallex platform and ensure our customer base is utilizing it in the most effective way - Educate and drive engagement with our portfolio of customers to use the full range of Airwallex products; collect and analyze customer feedback to enhance products, services, and engagement - Identify systemic friction points in the customer journey and work with Operations to solve them for the entire portfolio - Develop and execute data-driven lifecycle journeys to engage customers at key milestones. - Monitor intent signals and usage trends to trigger automated or semi-automated "save" and "expansion" campaigns Who you are We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory. Minimum qualifications - 2+ years' experience in customer support, customer success, or account management in a fast-growing tech startup or financial services business - Proven commercial acumen with direct ownership of revenue, upsell, or expansion targets - Demonstrated analytical rigor using large datasets to identify customer growth and expansion opportunities - Experience crafting compelling customer messaging and running automated, one-to-many outreach or lifecycle campaigns - Clear prioritization skills, knowing when to apply high-touch outreach to top customers versus scalable, automated engagement for the broader portfolio - Bachelor's degree or equivalent experience Preferred qualifications - Familiarity with lifecycle marketing, customer segmentation, and data-driven engagement strategies - Understanding of fintech products Applicant Safety Policy: Fraud and Third-Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know. #BI-Hybrid

Shipping & handling responsibilities - Define and drive the multi-year technical strategy for Shippo's platform capabilities across cloud infrastructure, developer experience, and security - Establish architectural guardrails and governance frameworks that enable teams to move fast while maintaining security and reliability - Design high-level systems that solve significantly complex problems involving cloud infrastructure, deployment pipelines, and security tooling - Partner with Staff Engineers across Engineering to ensure clear ownership, system boundaries, and operational health - Establish company-wide engineering standards for infrastructure, deployment practices, and security by default - Create organizational mechanisms (templates, service catalogs, automated guardrails) that ensure teams maintain excellence without requiring direct oversight - Drive stronger application standards through self-service tooling and golden paths; reduce platform fragmentation and prevent siloed solutions - Identify and eliminate systemic organizational barriers that slow engineering velocity or create toil - Design and deliver solutions that maximize impact across the organization - from cost optimization to security automation to developer productivity - Conduct early investigation, prototyping, and experimentation to validate approaches before scaling across teams - Mentor and influence the career growth of Senior and Staff Engineers across platform teams - Navigate complex trade-offs (cost vs. security vs. velocity) with company-wide implications and drive adoption of difficult decisions - Partner with Security team to drive automation and secure-by-default practices into engineering workflows - Drive ownership and cost transparency for platform services that product teams consume - Maintain tight feedback loops with product teams to ensure platform capabilities directly address pain points - Lead proactive reviews of operational and system health across platform services - Produce long-lasting artifacts (talks, documentation, frameworks) that serve as force multipliers for the organization - Typically split time between shipping code, prototyping, libraries, and tooling (30%) and driving designs and standards in reviews (70%) Your shipping requirements - 12+ years of software engineering experience with deep expertise in platform engineering, distributed systems, or infrastructure - Strong hands-on software development skills with the ability to write production-quality code, build prototypes, and develop internal tooling and libraries - Proven track record leading multi-year, org-wide technical initiatives at high-growth technology companies - Hands-on experience with cloud cost optimization, infrastructure as code, CI/CD pipelines, and/or container orchestration (Kubernetes) - Experience building developer tooling, internal platforms, or improving engineering productivity at scale - Demonstrated ability to define technical strategy that aligns with business objectives and anticipate industry changes - Track record of building consensus across engineering leadership on complex architectural decisions - Experience establishing engineering standards and/or governance frameworks that scale - Proven ability to mentor senior technical talent and influence career growth - Excellent judgment in navigating trade-offs between competing priorities (cost, security, velocity, technical debt) - Strong communication skills - able to translate complex technical concepts for both technical and non-technical audiences - Comfortable with ambiguity - able to investigate, analyze, and prototype solutions before committing to broad rollouts - Strong analytical and data-driven decision making skills - Proven ability to build trust and collaborate effectively with product teams, security teams, and engineering leadership - Track record of driving engineering culture improvements and best practices adoption - Experience participating in hiring processes with a strong bar for technical excellence - BS or MS degree in Computer Science or equivalent experience Bonus - Experience at companies with SaaS, e-commerce, or logistics platforms - Background in both application development and platform/infrastructure engineering - Strong cloud infrastructure experience (AWS, GCP, or Azure) with demonstrated ability to balance cost, security, and developer experience - Working knowledge of security practices, compliance requirements, and secure-by-default architecture patterns - Contributions to open source projects or engineering community (talks, blog posts, frameworks) - Experience with usage-based infrastructure or multi-tenant platform architectures - Prior experience in startup or high-growth environments - Experience with service meshes (e.g. Istio) - Familiarity with configuration and maintenance of common infrastructure components such as Postgres, Redis, Elasticsearch, and Hadoop - Experience with observability platforms (Datadog, New Relic, SumoLogic, etc.) - 3+ years of experience in software development What is in the Shippo Package? - Healthcare coverage for medical, dental, and vision (90% covered by the company, incl. dependents). Pets coverage is also available! - Take-as-much-as-you-need vacation policy & flexible working hours - One week-long company wide winter slow down - 3 Volunteer Days Off (VTOs) - WFH stipend to set up your home office - Charity donation match up to $100 - Dedicated programs, coaching, tools, and resources for your professional and career growth as well as an individual learning stipend for your personal and focused growth - Fun team in person time through our Shippos Everywhere program which includes regular team and company off-sites throughout the year as well as local Shippos gatherings Compensation Our Compensation Shippolicy: We believe compensation is a custom experience and are commited to fair and equitable compensation practices. The standard base pay range for this role is min is $212k to a max $287k annual salary (we tend to anchor our offers at the mid point $250k). Since we are focused on hiring Shippos Everywhere, we have 2 US pay ranges, a standard compensation range for the majority of the US and a standard +1 compensation range for those who live in areas where the cost of labor is higher, such as NYC and California. The actual base pay is dependent upon many factors, such as: financial budgets, work experience, training, transferable skills, business needs, and market value. The base pay salary ranges are subject to change and may be modified in the future. Total compensation for this role will include, equity, medical, dental, vision and other benefits noted in our Shippos “package” section. Sail through the process: Here at Shippo, we celebrate inclusivity and are committed to creating equal access to opportunities for people from all backgrounds, perspectives and geographies. These values define who we are and everything we do. All qualified individuals are encouraged to apply. If you need assistance, or a reasonable accommodation during the application and recruiting process, please contact us at accommodations@goshippo.com Shippos in the wild: Our people, much like the packages we help ship, are all over the world. This means, through our remote-first program, “Shippos Everywhere”, our roles can be based anywhere in the US with the exception of Delaware, Nevada, Ohio, Oregon, Hawaii, New Mexico and West Virginia and many roles can be based internationally. For locations outside of the US and Ireland, the employment contracts are powered by Remote.com (all Shippo perks still apply - including equity!). What we want to emphasize is that you can be successful at Shippo regardless of location.